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1. 发明申请

WO2009053015A3 REPRESENTATIONS OF COMMUNICATIONS SESSIONS IN VIRTUAL ENVIRONMENTS 审中-公开
标题翻译：通讯会议在虚拟环境中的表现
公开(公告)号：WO2009053015A3
公开(公告)日：2009-07-02
申请号：PCT/EP2008008859
申请日：2008-10-20
申请人： NORTEL NETWORKS LTD , HARTMAN MICHAEL , O'CONNOR NEIL , MCCORMACK TONY
发明人： HARTMAN MICHAEL , O'CONNOR NEIL , MCCORMACK TONY
IPC分类号： A63F13/12
CPC分类号： A63F13/87 , A63F13/12 , A63F13/335 , A63F13/79 , A63F2300/305 , A63F2300/5553 , A63F2300/572
摘要： A method of representing communications sessions in a virtual environment employs a presentation entity which is provided at a location in the environment where it will be visible and/or audible from the observation point of a user with whom a communications session has been requested. The presentation entity, which can represent a character or an object in the environment, for example, presents information to the user from within the environment. Also disclosed is an automated inhabitant which can operated to interact with other inhabitants of such an environment, obtaining information which is passed to and used by a contact center to queue contacts between such other inhabitants and contact center agents.
摘要翻译：在虚拟环境中表示通信会话的方法使用呈现实体，该呈现实体被提供在环境中的它将被从请求了通信会话的用户的观察点可见和/或可听到的位置。例如，可以在环境中表示字符或对象的呈现实体在环境内向用户呈现信息。还公开了一种自动化居民，其可以与这种环境的其他居民相互作用，获得传递给联络中心并由其使用的信息，以排队这些其他居民和联络中心代理之间的接触。

2. 发明申请

WO2007098072A3 WALL FRAMING SYSTEM, METHOD AND PRODUCT 审中-公开
标题翻译：墙体系统，方法和产品
公开(公告)号：WO2007098072A3
公开(公告)日：2007-12-06
申请号：PCT/US2007004226
申请日：2007-02-16
申请人： O'CONNOR NEIL
发明人： O'CONNOR NEIL
IPC分类号： E04B1/38 , E04C5/00
CPC分类号： E04B2/767 , E04B2/7457 , E04B2/825 , F16B2/245 , F16B2/248 , Y10T24/44778
摘要： An improved system, method and product are disclosed for attaching non load-bearing metal wall studs to an overhead metal track in metal stud framing systems used for wall partitioning, in a manner that allows the overhead track to deflect under load without transferring the load to the studs and any attached wall partitions. The system features compression spring attachment products that frictionally engage overlapping flange portions of the track and studs so that any overhead load-induced movements of the track are not transferred from the track to the studs, or to any wall partitions attached to the studs.
摘要翻译：公开了一种改进的系统，方法和产品，用于将非承重金属墙螺栓连接到用于壁划分的金属立柱框架系统中的高架金属轨道上，其方式为允许高架轨道在负载下偏转而不将负载传递到螺柱和任何连接的墙壁分区。该系统具有压缩弹簧附件产品，该压缩弹簧附件产品摩擦接合轨道和立柱的重叠凸缘部分，使得轨道的任何高架载荷引起的移动不会从轨道传递到立柱或附接到立柱的任何壁分隔件。

3. 发明申请

WO2010075980A2 ACCESS TO RESOURCES IN A VIRTUAL ENVIRONMENT 审中-公开
标题翻译：获取虚拟环境中的资源
公开(公告)号：WO2010075980A2
公开(公告)日：2010-07-08
申请号：PCT/EP2009009062
申请日：2009-12-17
申请人： NORTEL NETWORKS LTD , MCCORMACK TONY , O'CONNOR NEIL , SMYTH JOSEPH
发明人： MCCORMACK TONY , O'CONNOR NEIL , SMYTH JOSEPH
CPC分类号： H04L12/5695 , H04L47/12 , H04L47/70 , H04L47/741 , H04L47/821 , H04L49/90 , H04L67/1002 , H04L67/1012 , H04L67/322 , H04L67/38
摘要： Access to a resource in a virtual environment is controllably granted by: a) receiving, from a user of the environment, a request for access to the resource; b) allocating the request to a queue of requests for the resource; c) determining a maximum permissible rate of access of users to the resource; d) providing a mechanism which is operable to grant users of the virtual environment with access to the resource at a rate no greater than the maximum permissible rate; e) allocating requests from the queue to the mechanism at a controlled allocation rate no greater than the maximum permissible rate; f) upon allocation of the request from the user to the mechanism, the mechanism granting the user with access to the resource within the virtual environment.
摘要翻译：通过以下方式可控地授予对虚拟环境中的资源的访问：a）从环境的用户接收对资源的访问请求; b）将请求分配给资源请求队列; c）确定用户对资源的最大允许访问率; d）提供一种机制，其可操作地以不大于最大允许速率的速率向虚拟环境的用户授予对资源的访问; e）以不大于最大允许速率的受控分配速率向队列分配请求; f）在从用户向机制分配请求时，允许用户访问虚拟环境内的资源的机制。

4. 发明申请

WO2009053014A3 CONTACT CENTER INTEGRATION INTO VIRTUAL ENVIRONMENTS 审中-公开
标题翻译：联系中心集成到虚拟环境中
公开(公告)号：WO2009053014A3
公开(公告)日：2009-08-27
申请号：PCT/EP2008008858
申请日：2008-10-20
申请人： NORTEL NETWORKS LTD , O'CONNOR NEIL , HARTMAN MICHAEL , MCCORMACK TONY
发明人： O'CONNOR NEIL , HARTMAN MICHAEL , MCCORMACK TONY
IPC分类号： G06Q30/00
CPC分类号： G06N3/006 , G06Q10/0637 , G06Q30/016 , G06Q30/02
摘要： A contact center has an interface with a virtual environment implemented in a computer system. The operation of the contact center includes receiving, from the virtual environment, spatial information relating to the spatial position within the virtual environment of an inhabitant of the virtual environment, and queuing a contact relating to that inhabitant in a queuing system of the contact center. Queuing decisions are based, at least in part, on the spatial information of the inhabitant in the virtual environment.
摘要翻译：联络中心具有在计算机系统中实现的虚拟环境的接口。联络中心的操作包括从虚拟环境接收与虚拟环境的居民的虚拟环境内的空间位置相关的空间信息，并且在联络中心的排队系统中排队与该居民相关的联系人。排队决策至少部分地基于虚拟环境中居民的空间信息。

5. 发明申请

WO2008068151A3 PROVISION OF CONTACT CENTER SERVICES TO PLAYERS OF GAMES 审中-公开
标题翻译：提供联络中心服务给游戏玩家
公开(公告)号：WO2008068151A3
公开(公告)日：2008-09-12
申请号：PCT/EP2007062757
申请日：2007-11-23
申请人： NORTEL NETWORKS LTD , O'CONNOR NEIL , HARTMAN MICHAEL
发明人： O'CONNOR NEIL , HARTMAN MICHAEL
IPC分类号： A63F13/12
CPC分类号： A63F13/85 , A63F13/005 , A63F13/12 , A63F13/35 , A63F13/537 , A63F13/792 , A63F2300/40 , A63F2300/807
摘要： A mechanism is provided in a networked multiplayer game for use by playable characters. When operated by a player's character, this mechanism causes the game to send a request for contact to an external contact center. The contact request is queued and allocated to an agent, optionally with the assistance of information provided by the game. When a contact center agent answers the contact request, a communications channel is opened from the agent directly into the game where the game system directs the communication to the local environment of the player's character enabling the player to communicate with the agent of a contact center without leaving the game environment. The agent or contact center may addit ionally have a representation in the game so that the player can interact with the agent or contact center. The agent representation may be a character in the game controlled by an agent who is logged into the game, or by the contact center manipulating a game client or API, or by the game engine itself. A representation of the contact center may be a telephone graphic, portal, door, sign, lever, button or any other manipulable game object, and optionally a multimedia representation of the contact queuing system. Payments can be made to or from the player using in-game currency which is credited or debited to an account held by the contact center.
摘要翻译：网络多人游戏中提供了供可玩角色使用的机制。当由玩家角色操作时，该机制使游戏向外部联络中心发送联系请求。联系请求被排队并分配给代理，可选地借助游戏提供的信息。当联系中心代理应答联系请求时，通信信道从代理直接打开到游戏中，在该游戏中，游戏系统将通信引导到玩家角色的本地环境，使得玩家能够与联络中心的代理进行通信，而无需离开游戏环境。代理商或联络中心可以在游戏中添加代表，以便玩家可以与代理商或联络中心进行互动。代理表示可以是游戏中的角色，其由登录到游戏中的代理控制，或由联络中心操纵游戏客户端或API或由游戏引擎本身控制。联络中心的表示可以是电话图形，门户，门，标志，杠杆，按钮或任何其他可操纵的游戏对象，并且可选地是联系排队系统的多媒体表示。可以使用游戏中的货币向玩家付款或从玩家付款，游戏币种将记入或记入联络中心持有的账户。

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