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1. 发明申请

WO2009086340A3 SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN A DYNAMIC CALL CENTER ENVIRONMENT 审中-公开
公开(公告)号：WO2009086340A3
公开(公告)日：2009-07-09
申请号：PCT/US2008/088094
申请日：2008-12-23
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , KIKINIS, Dan , MAKAGON, Petr , RISTOCK, Herbert, Willi, Artur
发明人： KIKINIS, Dan , MAKAGON, Petr , RISTOCK, Herbert, Willi, Artur
IPC分类号： H04M3/00
摘要： A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups. The system is characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need.

2. 发明申请

WO2008083088A1 SYSTEM FOR ESTABLISHING OUTBOUND COMMUNICATIONS WITH CONTACTS FROM A CALL CENTER 审中-公开
标题翻译：建立与呼叫中心联系的外部通信的系统
公开(公告)号：WO2008083088A1
公开(公告)日：2008-07-10
申请号：PCT/US2007/088607
申请日：2007-12-21
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , SNEYDERS, Dave , PERLMUTTER, S., Michael , KIKINIS, Dan
发明人： SNEYDERS, Dave , PERLMUTTER, S., Michael , KIKINIS, Dan
IPC分类号： H04M3/42 , H04M3/50
CPC分类号： H04M3/5158 , H04M3/42374
摘要： A method for determining a statistical probability that a contact will answer a pending outbound call includes steps for (a) performing a lookup in a data repository to determine presence status of the contact relative to a network server, (b) equating the presence status found to a value, and (c) comparing the presence value to a predetermined system value.
摘要翻译：用于确定联系人将应答未决出站呼叫的统计概率的方法包括以下步骤：（a）在数据存储库中执行查找以确定联系人相对于网络服务器的存在状态，（b）将所发现的存在状态相等（c）将存在值与预定系统值进行比较。

3. 发明申请

WO2008045775A2 INTEGRATING SIP CONTROL MESSAGING INTO EXISTING COMMUNICATION CENTER ROUTING INFRASTRUCTURE 审中-公开
标题翻译：将SIP控制消息集成到现有的通信中心路由基础设施中
公开(公告)号：WO2008045775A2
公开(公告)日：2008-04-17
申请号：PCT/US2007/080535
申请日：2007-10-05
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , KIKINIS, Dan
发明人： KIKINIS, Dan
IPC分类号： H04L12/66
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/003 , H04M7/006 , H04M7/1255 , H04M2207/203
摘要： A software suite is disclosed for routing communication events over a data- packet-network using an IP session initiation and management protocol. The software suite comprises, a server application running on the network for computing and serving routing determinations per request, a session management application running on the network for initiating and managing routed and established session events, a parsing application running on the network for parsing request data received under session initiation protocol and a conversion application running on the network for converting data received under session initiation protocol into a routing request. All received communication requests for routing are in the form of the session initiation protocol wherein they are parsed and converted into routing requests processed by the server application and routed to determined destinations and wherein events are established as session events conducted under the session initiation and management protocol.
摘要翻译：公开了一种软件套件，用于使用IP会话发起和管理协议在数据分组网络上路由通信事件。软件套件包括在网络上运行的服务器应用程序，用于按请求计算和服务路由确定，在网络上运行的会话管理应用程序，用于发起和管理路由和建立的会话事件，在网络上运行的解析应用程序，用于解析请求数据在会话发起协议和在网络上运行的用于将在会话发起协议下接收到的数据转换为路由请求的转换应用下接收。所有接收到的用于路由的通信请求都是以会话发起协议的形式，其中它们被解析并转换成由服务器应用处理的路由请求并路由到确定的目的地，并且其中事件被建立为会话发起和管理协议

4. 发明申请

WO2003015326A1 INTEGRATING SIP CONTROL MESSAGING INTO EXISTING COMMUNICATION CENTER ROUTING INFRASTRUCTURE 审中-公开
标题翻译：将SIP控制消息传递到现有的通信中心路由基础设施
公开(公告)号：WO2003015326A1
公开(公告)日：2003-02-20
申请号：PCT/US2002/023720
申请日：2002-07-26
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
发明人： KIKINIS, Dan
IPC分类号： H04J15/00
CPC分类号： H04L65/1006 , H04L29/06027 , H04L65/4007 , H04M3/42323 , H04M3/493 , H04M3/5191 , H04M3/523 , H04M7/006 , H04Q3/72
摘要： A software suite (411, 420) is disclosed for routing communication events over a data-packet-network (417) using an IP session initiation and management protocol. The software suite comprises, a server application running on the network (417) for computing and serving routing determinations per request, a session management application running on the network for initiating and managing routed and established session events, a parsing application running on the network for parsing request data received under session initiation protocol and a conversion application running on the network for converting data received under session initiation protocol into a routing request. All received communication requests for routing are in the form of the session initiation protocol wherein the are parsed and converted into routing requests processed by the server application and routed to determined destinations and wherein events are established as session events conducted under the session initiation and management protocol.
摘要翻译：公开了一种软件套件（411,420），用于使用IP会话启动和管理协议通过数据分组网络（417）路由通信事件。软件套件包括：运行在网络上的服务器应用程序（417），用于每个请求计算和提供路由确定;在网络上运行的会话管理应用程序，用于启动和管理路由和建立的会话事件;在网络上运行的解析应用程序，在会话发起协议下接收的解析请求数据和在网络上运行的用于将在会话发起协议接收的数据转换为路由请求的转换应用。所有接收到的用于路由的通信请求都是会话发起协议的形式，其中解析并转换成由服务器应用处理的路由请求并路由到确定的目的地，并且其中事件被建立为在会话发起和管理协议。

5. 发明申请

WO2020154277A1 SECURITY GATEWAY FOR HIGH SECURITY BLOCKCHAIN SYSTEMS 审中-公开
公开(公告)号：WO2020154277A1
公开(公告)日：2020-07-30
申请号：PCT/US2020/014384
申请日：2020-01-21
申请人： KIKINIS, Dan , BIRGER, Ari
发明人： KIKINIS, Dan , BIRGER, Ari
IPC分类号： G06Q20/04 , G06Q20/40
摘要： A system for providing security blockchain systems where at least some users are on insecure networks is disclosed. The system includes a security gateway that inspects requests for compliance using a rules engine according to a plurality of rules and passes compliant requests to their respective intended destinations. Compliance inspection includes at least checking credentials of a sender of each request. A transaction resulting from a request is blocked if it would result in an asset transfer to a non-whitelisted address on an insecure network.

6. 发明申请

WO2006078983A3 LOW-POWER SOLID STATE STORAGE CONTROLLER FOR CELL PHONES AND OTHER PORTABLE APPLIANCES 审中-公开
公开(公告)号：WO2006078983A3
公开(公告)日：2006-07-27
申请号：PCT/US2006/002180
申请日：2006-01-20
申请人： ONSPEC ELECTRONIC, INC. , IYER, Sree M. , JONES, Larry L. , ANTONOPOULOS, Nicholas , KUMAR, Santosh , KIKINIS, Dan , VENKIDU, Arockiyaswamy
发明人： IYER, Sree M. , JONES, Larry L. , ANTONOPOULOS, Nicholas , KUMAR, Santosh , KIKINIS, Dan , VENKIDU, Arockiyaswamy
IPC分类号： G11C5/06
摘要： A storage controller comprising a first interface to exchange data with an appliance, such as a cell phone; a second interface to exchange data with a host system and receive power from the host system to provide power to the appliance; and a solid state memory to provide the appliance with storage for data.

7. 发明申请

WO2003075416A1 POWER AND NETWORK CONNECTION ARRANGEMENTS FOR MOBILE DEVICES 审中-公开
标题翻译：移动设备的电源和网络连接安排
公开(公告)号：WO2003075416A1
公开(公告)日：2003-09-12
申请号：PCT/US2003/006179
申请日：2003-02-27
申请人： MOBILEWISE, INC. , DAYAN, Tal , GOREN, Ofer , STEIN, Elliott, J. , KIKINIS, Dan
发明人： DAYAN, Tal , GOREN, Ofer , STEIN, Elliott, J. , KIKINIS, Dan
IPC分类号： H01R25/14
CPC分类号： H01R13/22 , H01R13/6205 , H01R25/147 , Y10S439/913 , Y10S439/95
摘要： The invention provides an electrical coupling device. The coupling includes a contactor device and a plurality of electrical contacts which close an electrical circuit between the contactor device and an adaptor device when the adaptor device is brought into physical contact with the contactor device, there being no need for aligning for the electrical contacts of the contactor device with electrical contact of the adaptor device.
摘要翻译：本发明提供一种电耦合装置。联接器包括接触器装置和多个电触头，当接触器装置与接触器装置物理接触时，闭合接触器装置和适配器装置之间的电路，不需要对准接触器装置具有适配器装置的电接触。

8. 发明申请

WO2003005147A2 METHOD AND SYSTEM FOR INSERTING A NEW CHANNEL INTO A LIST OF PREFERRED CHANNELS 审中-公开
标题翻译：将新通道插入到优选通道列表中的方法和系统
公开(公告)号：WO2003005147A2
公开(公告)日：2003-01-16
申请号：PCT/US2001/051571
申请日：2001-10-19
申请人： ISURFTV , KIKINIS, Dan
发明人： KIKINIS, Dan
IPC分类号： G06F
CPC分类号： H04N21/454 , H04N5/50 , H04N7/165 , H04N21/25883 , H04N21/25891 , H04N21/4532 , H04N21/4755 , H04N21/482 , H04N21/6543
摘要： A first set of channels is provided. The first set of channels is selected based on a predetermined criteria related to a viewing preference of a viewer. A first channel not selected based on the predetermined criteria related to the viewing preference of the viewer is inserted into the first set of channels. In one embodiment, a system operator inserts the first channel into the first set of channels. In one embodiment, insertion is disallowed if a number of channels not selected based on the predetermined criteria related to the viewing preference of the viewer that have been inserted into the first set of channels is greater than a predetermined number.
摘要翻译：提供了第一组通道。基于与观看者的观看偏好相关的预定标准来选择第一组频道。基于与观看者的观看偏好相关的预定标准未选择的第一频道被插入到第一组频道中。在一个实施例中，系统操作者将第一通道插入到第一组通道中。在一个实施例中，如果基于与已经插入到第一组信道中的观看者的观看偏好相关的预定标准没有选择的多个信道大于预定数量，则不允许插入。

9. 发明申请

WO2003001789A2 CUSTOMER SELF SERVICE IN INTERACTIVE TV ENVIRONMENT FOR TV PROGRAMMING PACKAGES 审中-公开
标题翻译：客户自助服务在互动电视环境中进行电视节目制作
公开(公告)号：WO2003001789A2
公开(公告)日：2003-01-03
申请号：PCT/US2002/020306
申请日：2002-06-25
申请人： ISURFTV , KIKINIS, Dan , KAMEN, Yakov , KIMBALL, Brian
发明人： KIKINIS, Dan , KAMEN, Yakov , KIMBALL, Brian
IPC分类号： H04N
CPC分类号： H04N21/4432 , H04N7/163 , H04N21/252 , H04N21/2541 , H04N21/4104 , H04N21/44222 , H04N21/4532 , H04N21/454 , H04N21/4627 , H04N21/4668 , H04N21/4751 , H04N21/4755 , H04N21/478 , H04N21/488
摘要： Method and system for enabling users to perform self-service operations in interactive TV environments. In one embodiment, the method enables users to select and activate programming packages via a set-top box, thereby eliminating the need for the users to have to call a call center to activate the unit. Using a set of interactive screens, the user is enabled to view various programming package information, including comparative information. In one embodiment, the method assists users who are moving to activate/reactive broadcast services. For example, options are provided to enable the user to schedule service work, disconnect and activate services, and other activities connected with the move. In another embodiment, the method enables a user to select a programming package based on packages that are recommended by the system. Historic usage patterns, including viewing habits and attempts to access unavailable content are analyzed to determine which programming package should be recommended for.
摘要翻译：使用户能够在交互式电视环境中执行自助服务操作的方法和系统。在一个实施例中，该方法使得用户能够经由机顶盒选择和激活编程包，从而消除了用户必须呼叫呼叫中心来激活该单元的需要。使用一组交互式屏幕，用户可以查看各种编程包信息，包括比较信息。在一个实施例中，该方法协助正在移动的用户激活/反应性广播服务。例如，提供了选项以使用户能够安排服务工作，断开连接并激活服务以及与移动相关联的其他活动。在另一个实施例中，该方法使得用户能够基于系统推荐的包来选择编程包。分析历史使用模式，包括查看习惯和访问不可用内容的尝试，以确定应推荐哪个程序包。

10. 发明申请

WO2002102032A2 METHODS AND APPARATUSES FOR CONDUCTING A TV EPG SEARCH IN VARIOUS SEARCH TIME PERIODS 审中-公开
标题翻译：在不同的搜索时间段内进行电视EPG搜索的方法和设备
公开(公告)号：WO2002102032A2
公开(公告)日：2002-12-19
申请号：PCT/US2002/021131
申请日：2002-06-11
申请人： ISURFTV , KAMEN, Yakov , KIKINIS, Dan
发明人： KAMEN, Yakov , KIKINIS, Dan
IPC分类号： H04M
CPC分类号： H04N5/44543 , H04N21/4221 , H04N21/4828 , H04N21/84
摘要： An embodiment of the present invention provides a television electronic programming guide (EPG) that allow users to combine multiple search criteria within a single search. The EPG receives a television program search criteria set containing a plurality of search criteria and a specified search time period. The EPG provides a search result set containing television programs that meet the television program search criteria set for the specified search time period. The search time period may be revised such that the search criteria set is automatically applied to the revised search time period. One embodiment provides a search time period button that returns the search to a current time period from a specified future time period.
摘要翻译：本发明提供了一种电视电子节目指南（EPG），其允许用户在单个搜索内组合多个搜索标准。 EPG接收包含多个搜索条件和指定搜索时间段的电视节目搜索标准集（405）。 EPG提供包含电视节目的搜索结果集，该电视节目满足为指定的搜索时间段设置的电视节目搜索条件（410）。 EPG接收到指定搜索时间段的修订（415）。搜索结果被修改以反映修改的搜索时间段（420）

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