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    • 4. 发明申请
    • CUSTOMER SELF SERVICE IN INTERACTIVE TV ENVIRONMENT FOR TV PROGRAMMING PACKAGES
    • 客户自助服务在互动电视环境中进行电视节目制作
    • WO2003001789A2
    • 2003-01-03
    • PCT/US2002/020306
    • 2002-06-25
    • ISURFTVKIKINIS, DanKAMEN, YakovKIMBALL, Brian
    • KIKINIS, DanKAMEN, YakovKIMBALL, Brian
    • H04N
    • H04N21/4432H04N7/163H04N21/252H04N21/2541H04N21/4104H04N21/44222H04N21/4532H04N21/454H04N21/4627H04N21/4668H04N21/4751H04N21/4755H04N21/478H04N21/488
    • Method and system for enabling users to perform self-service operations in interactive TV environments. In one embodiment, the method enables users to select and activate programming packages via a set-top box, thereby eliminating the need for the users to have to call a call center to activate the unit. Using a set of interactive screens, the user is enabled to view various programming package information, including comparative information. In one embodiment, the method assists users who are moving to activate/reactive broadcast services. For example, options are provided to enable the user to schedule service work, disconnect and activate services, and other activities connected with the move. In another embodiment, the method enables a user to select a programming package based on packages that are recommended by the system. Historic usage patterns, including viewing habits and attempts to access unavailable content are analyzed to determine which programming package should be recommended for.
    • 使用户能够在交互式电视环境中执行自助服务操作的方法和系统。 在一个实施例中,该方法使得用户能够经由机顶盒选择和激活编程包,从而消除了用户必须呼叫呼叫中心来激活该单元的需要。 使用一组交互式屏幕,用户可以查看各种编程包信息,包括比较信息。 在一个实施例中,该方法协助正在移动的用户激活/反应性广播服务。 例如,提供了选项以使用户能够安排服务工作,断开连接并激活服务以及与移动相关联的其他活动。 在另一个实施例中,该方法使得用户能够基于系统推荐的包来选择编程包。 分析历史使用模式,包括查看习惯和访问不可用内容的尝试,以确定应推荐哪个程序包。