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1. 发明申请

WO2008154651A1 PATHS AND DISTANCE IN THE WEB USING A BEHAVIORAL WEB GRAPH 审中-公开
标题翻译：使用行为网页的网络中的路段和距离
公开(公告)号：WO2008154651A1
公开(公告)日：2008-12-18
申请号：PCT/US2008/066798
申请日：2008-06-13
申请人： GALVIN, Brian , McCORD, Alan , BOYS, Donald
发明人： GALVIN, Brian , McCORD, Alan , BOYS, Donald
IPC分类号： H04L12/28
CPC分类号： H04L41/22 , H04L41/12 , H04L67/22
摘要： A method for determining distance between two nodes in a network has steps for (a) creating a map of nodes in the network, die map having points representing pairs of nodes: (b) determining a probability at individual points that an entity connected to one of the nodes of the pair associated with the point will next connect to the other node associated with the point: (c) selecting a first and second node in the network for determin ing a distance: and (d) beginning with one of the two nodes selected, using the map with probabilities, determining the path of highest probability from the first node to the second node, regardless of the number of jumps required in the path, as the distance between the first and the second node.
摘要翻译：一种用于确定网络中两个节点之间的距离的方法具有以下步骤：（a）创建网络中节点的映射，管芯映射具有表示节点对的点：（b）确定在单个点处的连接到一个实体的实体的概率与点相关联的对的节点将接下来连接到与该点相关联的另一个节点：（c）选择网络中的第一和第二节点以确定距离：（d）从两个中的一个开始使用具有概率的图来选择节点，确定从第一节点到第二节点的最高概率的路径，而不管路径中所需的跳跃数量如何，作为第一节点和第二节点之间的距离。

2. 发明申请

WO2009117235A2 SYSTEMS AND METHODS FOR ELECTRONIC INTERACTION WITH CUSTOMERS IN A RETAIL ESTABLISHMENT 审中-公开
标题翻译：与零售商的客户进行电子互动的系统和方法
公开(公告)号：WO2009117235A2
公开(公告)日：2009-09-24
申请号：PCT/US2009/035584
申请日：2009-02-27
申请人： MICHELLI CAPITAL LIMITED LIABILITY COMPANY , GALVIN, Brian , MCCORD, Alan , BOYS, Donald, R.
发明人： GALVIN, Brian , MCCORD, Alan , BOYS, Donald, R.
IPC分类号： G06Q30/00 , G06Q10/00
CPC分类号： G06Q30/0603 , G06Q30/0601 , G06Q30/0639
摘要： A service includes a server executing software from a digital memory media, information stored in a data repository and accessible to the server regarding products offered for sale at at least one physical retail establishment, and a mobile communication appliance carried and utilized by a customer within the premises of the physical retail establishment and coupled to the server for communication. Information services regarding products displayed for sale are provided to the customer through the appliance within the physical retail establishment.
摘要翻译：服务包括从数字存储介质执行软件的服务器，存储在数据存储库中的信息，以及服务器可访问在至少一个物理零售机构提供出售的产品的信息，以及客户在物理零售场所，并连接到服务器进行通信。通过实体零售店内的家电向客户提供有关出售产品的信息服务。

3. 发明申请

WO2009114672A3 SYSTEMS AND METHODS FOR COMPOUND SEARCHING 审中-公开
公开(公告)号：WO2009114672A3
公开(公告)日：2009-09-17
申请号：PCT/US2009/036923
申请日：2009-03-12
申请人： MICHELLI CAPITAL LIMITED LIABILITY COMPANY , GALVIN, Brian , MCCORD, Alan , BOYS, Donald, R.
发明人： GALVIN, Brian , MCCORD, Alan , BOYS, Donald, R.
IPC分类号： G06F17/30 , G06F15/16
摘要： A search service includes a network-connected server, a data repository coupled to the first server, and software resident in the data repository and executing on the first server. The service, through the software, presents an interactive interface to a user, determines, through iterative interaction with the user a purpose for a search, develops search criteria for the search, enters the criteria to one or more standard search engines accessible through the network, and collects results of the search on behalf of the user.

4. 发明申请

WO2009088762A3 FEDERATED ACCESS 审中-公开
公开(公告)号：WO2009088762A3
公开(公告)日：2009-07-16
申请号：PCT/US2008/088107
申请日：2008-12-23
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , GALVIN, Brian , RISTOCK, Herbert, Willi Artur
发明人： GALVIN, Brian , RISTOCK, Herbert, Willi Artur
IPC分类号： G06F15/16
摘要： A federation system operating in a first enterprise includes a configuration server and a database for creating and storing federation configuration data and a federation registrar having an interface for dealing with a second enterprise seeking to federate. In the system the second enterprise connects to the federation registrar, negotiation takes place concerning details of federation, agreement is reached, configuration is stored in the configuration database, and the second enterprise is then coupled to the first enterprise through a pair of federation proxy interfaces, one at the first enterprise and one at the second enterprise, the proxy interfaces configured by details of the federation.

5. 发明申请

WO2009088765A2 FEDERATED UPTAKE THROTTLING 审中-公开
标题翻译：联合采取刺激
公开(公告)号：WO2009088765A2
公开(公告)日：2009-07-16
申请号：PCT/US2008/088114
申请日：2008-12-23
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , GALVIN, Brian , RISTOCK, Herbert Willi Artur
发明人： GALVIN, Brian , RISTOCK, Herbert Willi Artur
IPC分类号： G06F17/30
CPC分类号： H04L67/10 , G06F17/30566 , G06F17/30899 , G06Q10/0633 , G06Q10/10 , G06Q10/107
摘要： In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.
摘要翻译：在加入第二企业分散式联合网络的第一家企业中，提供了一种用于管理企业之间数据流的系统，该系统包括第一企业中的数据管理服务器，可以访问用于管理数据流的规则集第一企业，第一企业中的第一数据接口，专用于在联盟中的相邻第二企业处将数据传输到配对的第二专用数据接口，其中第一数据接口管理发送到第二接口的数据和/或从根据用于管理数据流的规则集合的第二个接口。

6. 发明申请

WO2007130854A2 ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS 审中-公开
标题翻译：用于电话和电子通信业务的累积决策点数据分析系统
公开(公告)号：WO2007130854A2
公开(公告)日：2007-11-15
申请号：PCT/US2007/067591
申请日：2007-04-27
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , GALVIN, Brian
发明人： GALVIN, Brian
IPC分类号： H04L12/28
CPC分类号： H04M3/2218 , H04L41/046 , H04L43/045 , H04L43/0811 , H04M3/2281 , H04M3/36 , H04M7/123 , H04M2201/12 , H04M2201/36 , H04M2201/38
摘要： A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.
摘要翻译：用于根据在系统的路由点和端点产生的数据来生成通信路由系统的使用统计的系统具有访问通信路由系统以用于分析数据和生成统计信息的处理器，以及具有访问处理器，用于将生成的统计数据呈现为显示格式。用于生成统计数据的数据包括通过通信路由系统路由的事件的路由路径信息，以及可选地在通信路由系统的某些路由点和终点处记录的交互历史。

7. 发明申请

WO2010078012A2 TRUST-INTERACTIVE COMMUNICATION APPLICATIONS 审中-公开
标题翻译：信任交互通信应用
公开(公告)号：WO2010078012A2
公开(公告)日：2010-07-08
申请号：PCT/US2009/068410
申请日：2009-12-17
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , RISTOCK, Herbert, Willi, Artur , PERLMUTTER, S., Michael , GALVIN, Brian
发明人： RISTOCK, Herbert, Willi, Artur , PERLMUTTER, S., Michael , GALVIN, Brian
IPC分类号： H04L29/06
CPC分类号： H04L63/08 , H04L63/105 , H04L63/20
摘要： A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems.
摘要翻译：在计算机化设备上从机器可读介质执行的通信软件模块包括使用户能够通过目的地的地址将通信事件引导到特定目的地的功能，用于传送目的地地址的功能到远程信任机构的用于发起通信事件的功能以及用于从远程信任机构接收信任信息的功能，所述信任信息与企业或与目的地地址相关联的人相关联。提供各种通信模块，例如电子邮件客户端，即时消息系统，聊天系统和语音通信系统。

8. 发明申请

WO2009086242A2 METHOD FOR DYNAMIC ADVERTISEMENT PLACEMENT BASED ON CONSUMER AND RESPONSE CAPABILITY STATISTICS 审中-公开
标题翻译：基于消费者和响应能力统计的动态广告刊登方法
公开(公告)号：WO2009086242A2
公开(公告)日：2009-07-09
申请号：PCT/US2008/087894
申请日：2008-12-22
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , GALVIN, Brian , LARUELLE, Federic
发明人： GALVIN, Brian , LARUELLE, Federic
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q30/0207 , G06Q30/0254
摘要： A network-based processing server for processing statistics and serving advertisements includes a first network interface to a first stat server for receiving consumer statistics, a second network interface to a second stat server for receiving response capability statistics, and a dedicated input/output port connecting the processing server to a broadcast network. The processing server selects and serves advertisements over the broadcast network to consumers positioned to receive the advertisements based on the processing of consumer statistics and advertisement response capability statistics against at least one rule.
摘要翻译：用于处理统计和服务广告的基于网络的处理服务器包括到第一统计服务器的用于接收消费者统计的第一网络接口，到第二统计服务器的用于接收响应能力统计的第二网络接口以及连接的专用输入/输出端口处理服务器到广播网络。处理服务器根据针对至少一个规则的消费者统计和广告响应能力统计的处理，通过广播网络向广告网络中的消费者选择和广告，所述消费者被定位成接收广告。

9. 发明申请

WO2008080057A2 METHOD FOR INTEGRATING CLIENT WEB HISTORY AND CALL CENTER HISTORY INTO A SINGLE INTERACTION HISTORY ACCESSIBLE IN REAL TIME 审中-公开
标题翻译：将客户网络历史整合并将中心历史集成到实时可访问的单一交互历史的方法
公开(公告)号：WO2008080057A2
公开(公告)日：2008-07-03
申请号：PCT/US2007/088545
申请日：2007-12-21
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , GALVIN, Brian , PERLMUTTER, S., Michael
发明人： GALVIN, Brian , PERLMUTTER, S., Michael
IPC分类号： G06F7/14
CPC分类号： G06F17/30539 , G06F17/30598 , G06F17/30867
摘要： A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.
摘要翻译：提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

10. 发明申请

WO2007062427A3 AUDIOGRAPHS FOR COLLECTIBLES 审中-公开
公开(公告)号：WO2007062427A3
公开(公告)日：2007-05-31
申请号：PCT/US2006/061302
申请日：2006-11-28
申请人： AUDIOGRAPH, LLC , GALVIN, Brian , VOTTA, Marshall, S.
发明人： GALVIN, Brian , VOTTA, Marshall, S.
IPC分类号： G06F17/00 , A63F9/24 , G06F19/00 , G10L11/00
摘要： An audio recording from a celebrity is stored in a digital format, wherein the audio recording contains a personalized message from the celebrity to an intended recipient. The audio recording with the authentication information may be transferred to a portable memory facility, and the portable memory facility associated with a collectible item.

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