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1. 发明申请

WO2015120263A1 SYSTEMS, APPARATUSES AND METHODS FOR COMMUNICATION FLOW MODIFICATION 审中-公开
标题翻译：用于通信流量修改的系统，装置和方法
公开(公告)号：WO2015120263A1
公开(公告)日：2015-08-13
申请号：PCT/US2015/014807
申请日：2015-02-06
申请人： CONTACT SOLUTIONS LLC , DELLOSTRITTO, James J. , HOLL, Randal E.
发明人： DELLOSTRITTO, James J. , HOLL, Randal E. , GRAY, Joshua , HIBBARD, Mike
IPC分类号： G06F17/30
CPC分类号： H04M3/493 , G06F3/0482 , G06F3/04842 , G06F3/167 , G06F9/451 , G06F17/30312 , G06F17/30327 , G06F17/3053 , G06F17/30557 , G06F17/30598 , G06N99/005 , H04M3/5166 , H04M2203/556
摘要： An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.
摘要翻译：一种装置包括：用户接口模块，被配置为接收与用户相关联的用户信息。该设备还包括分类模块，其被配置为将分类树内定义的分类器应用于用户信息，以及计算表示用户与至少一种用户类型相关联的估计可能性的分类分数。分类模块还被配置为基于分类分数将用户分类为所识别的用户类型。该设备还包括数据库，该数据库被配置为存储与该用户相关联的用户帐户信息，与该用户相关联的历史信息或与包括该用户的一组用户相关联的历史信息中的至少一个。该装置还包括：接口生成模块，被配置为基于数据库中的信息生成信号，该信号指定要呈现给用户的用户界面。

2. 发明申请

WO2012054257A3 PLATFORM FOR PATIENT MONITORING 审中-公开
公开(公告)号：WO2012054257A3
公开(公告)日：2012-04-26
申请号：PCT/US2011/055709
申请日：2011-10-11
申请人： WELCH ALLYN, INC. , DELLOSTRITTO, James J. , ROY CHOWDHURY, Atanu , MUGUNDHAN, Harrish , VALLEE, Adam P. , RABIEIRAD, Laleh
发明人： DELLOSTRITTO, James J. , ROY CHOWDHURY, Atanu , MUGUNDHAN, Harrish , VALLEE, Adam P. , RABIEIRAD, Laleh
IPC分类号： G06Q50/00 , H04B5/02
摘要： A gateway device includes a transceiver in electrical communication with a processor, the transceiver being configured to communicate over a wireless network to both receive data from at least one body-worn sensor and transmit the data, and a plurality of indicator lights in electrical communication with the processor. A first of the indicator lights indicates successful power-on of the gateway device. A second of the indicator lights indicates establishment of a Bluetooth connection with a body-worn sensor. A third of the indicator lights indicates successful creation of a WiFi connection. A fourth of the indicator lights indicate successful creation of a cellular connection.

3. 发明申请

WO2012054258A2 ADAPTIVE DISPLAY FOR PATIENT MONITORING 审中-公开
标题翻译：用于患者监测的自适应显示
公开(公告)号：WO2012054258A2
公开(公告)日：2012-04-26
申请号：PCT/US2011/055716
申请日：2011-10-11
申请人： WELCH ALLYN, INC. , DELLOSTRITTO, James J. , RANGANNA, Navaneeth , MEHTA, Sumeet Dipak
发明人： DELLOSTRITTO, James J. , RANGANNA, Navaneeth , MEHTA, Sumeet Dipak
IPC分类号： A61B5/02 , A61B5/145 , A61B5/01 , G06F3/14 , G06F3/048
CPC分类号： G06F3/0481 , G06F19/00 , G06F19/3418 , G16H15/00
摘要： A system for displaying physiological parameters includes: a central processing unit (CPU) that is configured to control operation of a monitor device; a display screen; and a set of one or more computer readable data storage media storing software instructions that, when executed by the CPU, cause the monitor device to: detect a device that is added to the system, the device being used to measure at least one physiological parameter associated with a patient; provision the device; allow a user to select a skin defining a layout for displaying data associated with the physiological parameter measured by the device; allow the user to select a position of a window displaying the skin, the position selected from one of a plurality of cells on a matrix displayed on the display screen; and display the window on the display screen at the position.
摘要翻译：用于显示生理参数的系统包括：中央处理单元（CPU），被配置为控制监视器设备的操作; 显示屏; 以及存储软件指令的一组或多个计算机可读数据存储介质，所述软件指令当由CPU执行时使监视器设备：检测添加到系统的设备，所述设备用于测量至少一个生理参数与患者相关联提供设备; 允许用户选择定义用于显示与由该设备测量的生理参数相关联的数据的布局的皮肤; 允许用户选择显示皮肤的窗口的位置，从显示在显示屏幕上的矩阵上的多个单元格中的一个单元中选择的位置; 并在该位置的显示屏幕上显示该窗口。

4. 发明申请

WO2017024248A1 TRACING AND ASYNCHRONOUS COMMUNICATION NETWORK AND ROUTING METHOD 审中-公开
标题翻译：跟踪和异步通信网络和路由方法
公开(公告)号：WO2017024248A1
公开(公告)日：2017-02-09
申请号：PCT/US2016/045837
申请日：2016-08-05
申请人： CONTACT SOLUTIONS LLC
发明人： HIBBARD, Michael , DELLOSTRITTO, James J.
IPC分类号： H04W40/00
CPC分类号： H04M3/523 , H04L65/1083 , H04M3/5141 , H04M3/5191 , H04M3/52 , H04M2201/22 , H04M2203/404 , H04M2203/551 , H04M2203/558
摘要： A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.
摘要翻译：用于异步会话路由和跟踪的系统和方法，其允许客户端和代理在不连续的参与下彼此连接和重新连接。该系统和方法通过允许客户端和代理之间的多种通信方式来实现，包括实时通信和带外通信。客户端和代理之间的所有通信都与代理可访问的客户端情况相关联，客户端案例可以包括上下文和环境数据，以进一步协助代理或将客户服务呼叫路由到适当的代理。在任何时候，客户端或代理可以发送带外消息，以推进客户服务过程，或者客户或代理可以寻求重新建立彼此之间的实时通信。这为客户提供了一个一致的联系点，不容易支持电话呼叫中心，其中支持是单线程的。

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