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1. 发明申请

WO2007106152A2 SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING 审中-公开
标题翻译：安全通信信道用于保密消息
公开(公告)号：WO2007106152A2
公开(公告)日：2007-09-20
申请号：PCT/US2006/044594
申请日：2006-11-17
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , KUMAR, Sanjeev , JAIN, Mukul , KHOURI, Joseph, F.
发明人： PATEL, Labhesh , KUMAR, Sanjeev , JAIN, Mukul , KHOURI, Joseph, F.
IPC分类号： H04M11/00
CPC分类号： H04M3/16 , H04M3/5322 , H04M3/53333 , H04M2203/4536 , H04M2207/18
摘要： A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：统一消息收发系统包括存储可操作以存储发送给用户的消息的消息的单元，所述消息具有被设置为多个级别中的一个级别的可选安全属性。与该单元相关联的模块操作以在可选安全级别被设置为指示加密的高级别时，保护用户使用的语音信道来收听该消息。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

2. 发明申请

WO2008016464A2 FORWARDING ONE OR MORE PREFERENCES DURING CALL FORWARDING 审中-公开
标题翻译：在呼叫转移期间转发一个或多个优先权
公开(公告)号：WO2008016464A2
公开(公告)日：2008-02-07
申请号：PCT/US2007/015527
申请日：2007-07-06
申请人： CISCO TECHNOLOGY, INC. , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh , KHOURI, Joseph, F.
发明人： JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh , KHOURI, Joseph, F.
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/02 , H04M3/42034 , H04M3/42051 , H04M3/42068 , H04M3/42314 , H04M7/006 , H04M19/041 , H04M2201/38
摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。根据呼叫转移规则并且响应于对用户的第一电话设备的来话呼叫，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息用户存储在内存中。然后在第二电话设备处获取并应用一个或多个呼叫偏好。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

3. 发明申请

WO2007064518A1 OPTIMISING THE RATE OF SPEECH OF CALL CENTER AGENTS WITH RESPECT TO THE CALL 审中-公开
标题翻译：优化呼叫中心代理人的电话率
公开(公告)号：WO2007064518A1
公开(公告)日：2007-06-07
申请号：PCT/US2006/044913
申请日：2006-11-17
申请人： CISCO TECHNOLOGY, INC. , KHOURI, Joseph, F. , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
发明人： KHOURI, Joseph, F. , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
IPC分类号： H04M3/51
CPC分类号： H04M3/51 , H04M3/42068 , H04M3/5233 , H04M2203/2011 , H04M2203/2061
摘要： A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：用于处理从呼叫者到呼叫中心的呼叫的系统和方法包括接收呼叫并将呼叫路由到代理的自动呼叫分配器（ACD）。模块用于计算呼叫者的语音速率，并且显示器在呼叫会话期间以图形方式将呼叫者的语音速率显示给代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

4. 发明申请

WO2007142717A2 AUTOMATED SYSTEM AND METHOD FOR HANDLING HUMAN AND CALLER QUEUES 审中-公开
标题翻译：自动化系统和处理人员和呼叫者队伍的方法
公开(公告)号：WO2007142717A2
公开(公告)日：2007-12-13
申请号：PCT/US2007/006970
申请日：2007-03-20
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , KUMAR, Sanjeev , JAIN, Mukul , KHOURI, Joseph, F. , SHAFFER, Schmuel
发明人： PATEL, Labhesh , KUMAR, Sanjeev , JAIN, Mukul , KHOURI, Joseph, F. , SHAFFER, Schmuel
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5236 , H04M3/5238
摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。该系统包括ACD和与ACD耦合的售票机。售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

5. 发明申请

WO2007092068A2 MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION 审中-公开
标题翻译：具有基于内容的动态菜单生成的消息传递系统
公开(公告)号：WO2007092068A2
公开(公告)日：2007-08-16
申请号：PCT/US2006/045174
申请日：2006-11-22
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , KUMAR, Sanjeev , JAIN, Mukul , KHOURI, Joseph, F.
发明人： PATEL, Labhesh , KUMAR, Sanjeev , JAIN, Mukul , KHOURI, Joseph, F.
CPC分类号： G06Q10/107 , H04L51/066 , H04L51/36 , H04M3/53333 , H04M2203/355 , H04M2203/4509
摘要： A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户。与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态修改响应菜单以包括对应于可操作项目的选项，然后呈现修改后的响应到第二个用户的菜单，同时发送或在发送消息之后。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

6. 发明申请

WO2009006173A3 USE OF HUMAN GESTURES BY A MOBILE PHONE FOR GENERATING RESPONSES TO A COMMUNICATION PARTY 审中-公开
公开(公告)号：WO2009006173A3
公开(公告)日：2009-01-08
申请号：PCT/US2008/068267
申请日：2008-06-26
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
IPC分类号： H04M1/725
摘要： In one embodiment, a method includes electronically detecting a gesture (12, 13) of a user (10) listening to a speaker (39) via a communication device (11), and generating an audible and/or visual response that corresponds to the gesture (12, 13). The audible and/or visual response is then communicated to the speaker.

7. 发明申请

WO2008109278A1 METHOD AND SYSTEM FOR GROUPING VOICE MESSAGES USING SPEAKER RECOGNITION 审中-公开
标题翻译：使用声音识别分组语音信息的方法和系统
公开(公告)号：WO2008109278A1
公开(公告)日：2008-09-12
申请号：PCT/US2008/054835
申请日：2008-02-25
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04M3/533
CPC分类号： H04M3/5335 , H04M3/436 , H04M2201/41
摘要： Performing speaker recognition on voice-mail messages for grouping or sorting of voicemails according to sender. Using the terminology of the application: a method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.
摘要翻译：根据发件人对语音邮件消息进行扬声器识别，进行语音邮件的分组或排序。使用应用的术语：用于对语音消息进行分组的方法包括从语音消息中提取语音签名并使用与语音签名相关联的标识来标记语音消息。该方法还包括基于识别对语音消息进行分组。

8. 发明申请

WO2007123821A3 TECHNIQUES FOR TRACKING COMMUNICATION FREQUENCY ACROSS COMMUNICATION MODALITIES 审中-公开
公开(公告)号：WO2007123821A3
公开(公告)日：2007-11-01
申请号：PCT/US2007/008631
申请日：2007-04-04
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , KUMAR, Sanjeev , KHOURI, Joseph , JAIN, Mukul
发明人： PATEL, Labhesh , KUMAR, Sanjeev , KHOURI, Joseph , JAIN, Mukul
IPC分类号： H04M3/42 , H04Q7/22 , H04Q7/38
摘要： In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

9. 发明申请

WO2008085662A1 SCALABLE CONFERENCE BRIDGE 审中-公开
标题翻译：可扩展会议桥
公开(公告)号：WO2008085662A1
公开(公告)日：2008-07-17
申请号：PCT/US2007/087530
申请日：2007-12-14
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04L12/16
CPC分类号： H04L65/1093 , H04L12/1818 , H04L12/1877 , H04L65/403 , H04M3/567 , H04N7/15
摘要： In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.
摘要翻译：在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

10. 发明申请

WO2008008214A2 CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
标题翻译：以图像或视频为主的呼叫中心
公开(公告)号：WO2008008214A2
公开(公告)日：2008-01-17
申请号：PCT/US2007/015218
申请日：2007-06-28
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04M3/00
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image/video capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device (202). The images collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504). Additionally, the individual callers for each group may also be prioritized based on the collected images/video (206, 510), e.g., the caller that is closest to the emergency event may be called first.
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理可用于处理呼叫时，一个或多个图像或视频可以通过利用呼叫者的通信设备（202）的图像/视频能力从该呼叫者收集。然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组（502）。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先处理由可用代理（206,504）处理。另外，也可以基于所收集的图像/视频（206,510）对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

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