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    • 4. 发明申请
    • HELP CENTER APPLICATIONS
    • 帮助中心应用
    • WO2003036431A2
    • 2003-05-01
    • PCT/US2002/034131
    • 2002-10-25
    • AMERICA ONLINE, INC.MORAN, James, R.HADDOCK, GailSMITH, Greg, W.BRANNAM, ToddBROWN, Benjamin, D.
    • MORAN, James, R.HADDOCK, GailSMITH, Greg, W.BRANNAM, ToddBROWN, Benjamin, D.
    • G06F
    • G06Q30/02
    • Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    • 各种公开的帮助中心功能在没有人员帮助中心的情况下为用户提供帮助,在用户识别需要之前向用户提供帮助,或为商品或服务提供商创造有针对性的商业机会。 一个帮助中心功能为用户提供与用户计算机系统中的组件特定相关的帮助,并由组件制造商提供给帮助中心功能。 另一个帮助中心功能可以检测到降低性能,从而降低用户满意度的状况,并提醒用户。 另一个帮助中心功能检测计算机系统尝试通知用户性能下降,并为用户提供解决方案。 另一个帮助中心功能为用户提供了与用户计算机系统中的组件和/或用户的地理位置特定相关的商业机会。