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1. 发明申请

WO2009154943A2 UNIVERSAL PLATFORM FOR AUTOMATED CREATION AND OPERATION OF REFERRAL NETWORKS 审中-公开
标题翻译：通用平台，用于自动创建和运行引用网络
公开(公告)号：WO2009154943A2
公开(公告)日：2009-12-23
申请号：PCT/US2009/044954
申请日：2009-05-22
申请人： GOODWELL TECHNOLOGIES, INC , COFANO, John , BOLIEK, David , DELLINGER, Bart
发明人： COFANO, John , BOLIEK, David , DELLINGER, Bart
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q50/188
摘要： Utilizing an extensible referral management system platform, an organization may recognize a business opportunity in which the organization may benefit by receiving customer referrals from another organization and build a program under which the organization is a supplier of products and/or services to the referred customers. Thus, the referral management system platform may be used to create intersecting workflows with a core infrastructure in the form of a multi- directional referral network.
摘要翻译：利用可扩展的转介管理系统平台，组织可以通过接收来自另一个组织的客户转介来构建组织可能受益的商业机会，并构建一个程序，根据该程序，该组织是向被引荐客户提供产品和/或服务的供应商。因此，推荐管理系统平台可以用于以多方向推荐网络的形式与核心基础设施创建相交工作流。

2. 发明申请

WO2007044615A3 INTEGRATED TRANSACTIONAL WORKFLOWS DISTRIBUTED ACROSS MULTIPLE CONTACT CENTERS 审中-公开
公开(公告)号：WO2007044615A3
公开(公告)日：2007-04-19
申请号：PCT/US2006/039304
申请日：2006-10-06
申请人： GOODWELL TECHNOLOGIES , BOLIEK, David , DELLINGER, Bart , MACHACEK, Romain , COFANO, John
发明人： BOLIEK, David , DELLINGER, Bart , MACHACEK, Romain , COFANO, John
IPC分类号： G06F15/163
摘要： The integration of transactional workflows that are distributed across multiple contact centers is described herein. Respective agent interfaces can execute concurrently with applications running at two or more contact centers. These interfaces enable agents at the contact centers to conduct respective interactions with a customer. As the interactions progresses, the agents can enter data related to the interactions via the agent interfaces. The agent interfaces need not be integrated with the applications or the contact center infrastructure, thereby eliminating the expense of performing such integration. Instead, the agents can use both the application and the agent interfaces concurrently while interacting with the customer. Data entered by one agent via the interface can be made available to the other agent, thereby enabling the agents to cooperate with one another, and integrating the respective interactions into a cohesive transactional workflow.

3. 发明申请

WO2007044615A2 INTEGRATED TRANSACTIONAL WORKFLOWS DISTRIBUTED ACROSS MULTIPLE CONTACT CENTERS 审中-公开
标题翻译：在多个联系中心分布的集成的交互式工作流
公开(公告)号：WO2007044615A2
公开(公告)日：2007-04-19
申请号：PCT/US2006039304
申请日：2006-10-06
申请人： GOODWELL TECHNOLOGIES , BOLIEK DAVID , DELLINGER BART , MACHACEK ROMAIN , COFANO JOHN
发明人： BOLIEK DAVID , DELLINGER BART , MACHACEK ROMAIN , COFANO JOHN
IPC分类号： G06F7/00
CPC分类号： G06Q10/0633 , G06Q10/067 , G06Q10/10 , Y10S715/965
摘要： The integration of transactional workflows that are distributed across multiple contact centers is described herein. Respective agent interfaces can execute concurrently with applications running at two or more contact centers. These interfaces enable agents at the contact centers to conduct respective interactions with a customer. As the interactions progresses, the agents can enter data related to the interactions via the agent interfaces. The agent interfaces need not be integrated with the applications or the contact center infrastructure, thereby eliminating the expense of performing such integration. Instead, the agents can use both the application and the agent interfaces concurrently while interacting with the customer. Data entered by one agent via the interface can be made available to the other agent, thereby enabling the agents to cooperate with one another, and integrating the respective interactions into a cohesive transactional workflow.
摘要翻译：本文描述了跨多个联络中心分布的事务工作流的集成。各个代理接口可以与在两个或多个联络中心运行的应用程序并发执行。这些接口使联络中心的代理能够与客户进行各自的交互。随着交互的进行，代理可以通过代理界面输入与交互相关的数据。代理接口不需要与应用程序或联络中心基础架构集成，从而消除执行此类集成的费用。相反，代理可以在与客户交互的同时同时使用应用程序和代理接口。由一个代理经由接口输入的数据可以被提供给另一个代理，从而使得代理能够彼此协作，并将各个交互集成到一致的事务工作流中。

4. 发明申请

WO2009154943A3 UNIVERSAL PLATFORM FOR AUTOMATED CREATION AND OPERATION OF REFERRAL NETWORKS 审中-公开
标题翻译：通用平台，用于自动创建和运行引用网络
公开(公告)号：WO2009154943A3
公开(公告)日：2010-04-01
申请号：PCT/US2009044954
申请日：2009-05-22
申请人： GOODWELL TECHNOLOGIES INC , COFANO JOHN , BOLIEK DAVID , DELLINGER BART
发明人： COFANO JOHN , BOLIEK DAVID , DELLINGER BART
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q50/188
摘要： Utilizing an extensible referral management system platform, an organization may recognize a business opportunity in which the organization may benefit by receiving customer referrals from another organization and build a program under which the organization is a supplier of products and/or services to the referred customers. Thus, the referral management system platform may be used to create intersecting workflows with a core infrastructure in the form of a multi- directional referral network.
摘要翻译：利用可扩展的转介管理系统平台，组织可以通过接收来自另一个组织的客户转介来构建组织可能受益的商业机会，并构建一个程序，根据该程序，该组织是向被引荐客户提供产品和/或服务的供应商。因此，推荐管理系统平台可以用于以多方向推荐网络的形式与核心基础设施创建相交工作流。

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