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    • 8. 发明申请
    • RESOURCE ALLOCATION
    • 资源分配
    • WO1998022897A1
    • 1998-05-28
    • PCT/GB1997003118
    • 1997-11-12
    • BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANYLESAINT, DavidVOUDOURIS, ChristosAZARMI, NaderLAITHWAITE, Robert, Noel, WilliamO'DONOGHUE, John, JosephNOBLE, Andrew, PaulWALKER, PaulALLETSON, Ian, Stuart
    • BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
    • G06F17/60
    • G06Q10/06G06Q10/063112G06Q10/063116G06Q10/06312
    • A plurality of resources, typically service operatives, are allocated to a plurality of tasks by a method in which initial information relating to the tasks to be allocated and the resources available to perform the tasks is provided to first generate an initial series of schedules allocating resources to the tasks, and then modifying the individual schedule of at least one resource in response to updated information, whereby changes to individual schedules may be made in response to such updated information independently of the schedule generation means. The initial series of schedules may be generated in a two-stage process in which a rule-based system (30) allocates tasks selected as being difficult to allocate (e.g. because they are linked to other tasks), and then a stochastic (non-systematic) search system (31) compiles the rest of the schedule. Periodically, the stochastic system may be interrupted to allow a further rule-based system (39) to analyse the schedules created thus far, and fix the best ones in the schedule, so that the stochastic system (31) can then concentrate on improving the remaining schedules. In order to allow the system to handle rapid changes in the requirements for tasks and the resources, on a scale faster than the time required to generate the schedules, a schedule modification system (40) is arranged to make changes in the short term in between schedule updates delivered by the schedule generation system (30, 31).
    • 多个资源(通常是服务操作员)通过一种方法分配给多个任务,其中提供与要分配的任务相关的初始信息和可用于执行任务的资源,以首先生成分配资源的初始系列调度 响应于更新的信息修改至少一个资源的单个日程表,由此可以响应于独立于日程表生成装置的这种更新的信息来进行各个日程表的改变。 最初的一系列调度可以在两阶段过程中生成,其中基于规则的系统(30)分配被选择为难于分配的任务(例如,因为它们被链接到其他任务),然后随机(非 - 系统)搜索系统(31)编译其余的时间表。 周期性地,随机系统可能被中断以允许进一步的基于规则的系统(39)分析迄今创建的时间表,并且将最佳的系统固定在时间表中,使得随机系统(31)然后可以集中于改进 剩余时间表。 为了允许系统处理对任务和资源的需求的快速变化,其速度比生成时间表所需的时间更快,排列修改系统(40)被设置为在短期内在 计划生成系统提供的更新(30,31)。