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1. 发明申请

WO0197494A3 TELECOMMUNICATIONS PROCESSING APPARATUS AND METHOD 审中-公开
标题翻译：电信处理设备和方法
公开(公告)号：WO0197494A3
公开(公告)日：2002-06-20
申请号：PCT/US0140927
申请日：2001-06-11
申请人： ANAND SHOBHANA , PARRUCK BIDYUT
发明人： ANAND SHOBHANA , PARRUCK BIDYUT
IPC分类号： H04M3/48 , H04M3/493 , H04M3/51 , H04M7/00
CPC分类号： H04M3/48 , H04M3/42068 , H04M3/493
摘要： A telecommunications system includes a terminal adapted to couple to a telecommunications network. A memory is configured to store control procedures and data, and a processor is coupled to the memory and configured to execute the control procedures to communicate with the telecommunications network. When a call is placed from an initiator to a destination, and when the destination is not available, the processor is configured to store profile data associated with the initiator for the destination to return the call when the destination is available. In one aspect of the invention, the processor is further configured to provide audio interaction to the initiator and to record the profile data in response to the initiator's actions. Advantages of the invention include the ability to track and respond to all calls in order to provide high quality communication features and customer service.
摘要翻译：电信系统包括适于耦合到电信网络的终端。存储器被配置为存储控制过程和数据，并且处理器耦合到存储器并且被配置为执行与电信网络通信的控制过程。当从发起者到目的地的呼叫被放置，并且当目的地不可用时，处理器被配置为存储与目的地的发起者相关联的简档数据，以在目的地可用时返回呼叫。在本发明的一个方面，处理器还被配置为向发起者提供音频交互，并响应于发起者的动作记录简档数据。本发明的优点包括跟踪和响应所有呼叫以提供高质量通信特征和客户服务的能力。

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