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    • 3. 发明授权
    • Platform-independent method and system for electronically engaging customers
    • 平台独立的方法和系统,用于电子吸引客户
    • US09106600B2
    • 2015-08-11
    • US13787323
    • 2013-03-06
    • Lu WangJinsheng Wang
    • Lu WangJinsheng Wang
    • G06F15/16H04L12/58
    • H04L51/22H04L51/04H04L51/066H04L51/16H04W4/14
    • Techniques for electronically engaging customers across all different platforms are disclosed. Based on unique device identifiers captured together with interactions by users with one or more applications provided by a business, a message prepared in a first format is automatically converted to a corresponding message in a second format according to what the devices the user have been interacting with can support. Depending on implementation, the message may be a response by the business to an inquiry from a user or a promotion by the business to be distributed to a group of selected users maintained by the business. The interactions include activities a user has had with one or more of the applications provided by the business and provide the statistical or actual data for the business to determine the group of users to receive the message.
    • 披露了在所有不同平台上电子吸引客户的技术。 基于与由企业提供的一个或多个应用的​​用户交互捕获的唯一设备标识符,根据用户已经与...进行交互的设备将第一格式准备的消息自动转换为第二格式的相应消息 可以支持 取决于实现,消息可以是业务对来自用户的询问或由业务分发给由业务维护的所选择的用户组的促销的响应。 交互包括用户与业务提供的一个或多个应用程序的活动,并为业务提供统计或实际数据,以确定接收消息的用户组。
    • 6. 发明授权
    • Internal electronic mail within a collaborative communication system
    • 协同通信系统内的电子邮件
    • US08171081B1
    • 2012-05-01
    • US13032586
    • 2011-02-22
    • Jinsheng WangLu Wang
    • Jinsheng WangLu Wang
    • G06F15/16
    • G06Q10/10G06F17/30067G06Q10/107H04L29/12386H04L51/04
    • Techniques for exchanging internal electronic mail over an open data network within a collaborative communication system are disclosed. The exchanging of the internal electronic mail does not rely upon an email address commonly known to include an @ sign. Each of registered users in the collaborative communication platform is assigned an identifier. The identifier is used for delivering the internal mail so authored similarly to a traditional email, except that the internal mail is delivered without relying upon an email address or the domain name therein. The identifier of a recipient cannot be used as an email address for someone other than any of the registered users to send a message to a user in collaborative communication system.
    • 公开了通过协作通信系统内的开放数据网络交换内部电子邮件的技术。 内部电子邮件的交换不依赖于通常已知的包含@符号的电子邮件地址。 在协作通信平台中的每个注册用户被分配一个标识符。 该标识符用于传递类似于传统电子邮件的内部邮件,但内部邮件不依赖于电子邮件地址或域名。 收件人的标识符不能被用作除了任何注册用户之外的人的电子邮件地址,以向协作通信系统中的用户发送消息。
    • 8. 发明申请
    • Method and system for online helpdesk
    • 在线帮助台的方法和系统
    • US20160078040A1
    • 2016-03-17
    • US14948367
    • 2015-11-22
    • Lu WangJinsheng Wang
    • Lu WangJinsheng Wang
    • G06F17/30H04L12/58
    • Method and system for online helpdesk are disclosed. According to one embodiment, a CustomerOps platform is designed to provide customer operations to a plurality of businesses large or small. By providing a server or a cluster of servers, various activities (e.g., inquiries and responses) between a user and a business are captured and the data stream thereof is archived to a designated server. The stored data can be retrieved to view the various activities so as to engage the user contextually whenever there is a need. Such a CustomerOps platform facilitates efficient and more relevant human or automated assistance when the user desires to get engaged with the business that provides a service/product interesting to the user.
    • 披露了在线帮助台的方法和系统。 根据一个实施例,CustomerOps平台被设计为向多个或多个企业提供客户操作。 通过提供服务器或服务器集群,捕获用户和业务之间的各种活动(例如查询和响应),并将其数据流归档到指定的服务器。 可以检索存储的数据以查看各种活动,以便在需要时随机地使用用户。 这样的CustomerOps平台在用户希望与提供对用户感兴趣的服务/产品的业务有关的情况下促进有效和更相关的人或自动化辅助。
    • 9. 发明申请
    • Method and system for sending messages per channel
    • 每个通道发送消息的方法和系统
    • US20150372960A1
    • 2015-12-24
    • US14820358
    • 2015-08-06
    • Lu WangJinsheng Wang
    • Lu WangJinsheng Wang
    • H04L12/58H04W4/14
    • H04L51/22H04L51/04H04L51/066H04L51/16H04W4/14
    • Techniques for electronically engaging customers across all different platforms are disclosed. Based on unique device identifiers captured together with interactions by users with one or more applications provided by a business, a message prepared in a first format is automatically converted to a corresponding message in a second format according to what the devices the user have been interacting with can support. Depending on implementation, the message may be a response by the business to an inquiry from a user or a promotion by the business to be distributed to a group of selected users maintained by the business. The interactions include activities a user has had with one or more of the applications provided by the business and provide the statistical or actual data for the business to determine the group of users to receive the message.
    • 披露了在所有不同平台上电子吸引客户的技术。 基于与由企业提供的一个或多个应用的​​用户交互捕获的唯一设备标识符,根据用户已经与...进行交互的设备将第一格式准备的消息自动转换为第二格式的相应消息 可以支持 取决于实现,消息可以是业务对来自用户的询问或由业务分发给由业务维护的所选择的用户组的促销的响应。 交互包括用户与业务提供的一个或多个应用程序的活动,并为业务提供统计或实际数据,以确定接收消息的用户组。
    • 10. 发明申请
    • Platform-independent method and system for electronically engaging customers
    • 平台独立的方法和系统,用于电子吸引客户
    • US20140143353A1
    • 2014-05-22
    • US13787323
    • 2013-03-06
    • Lu WangJinsheng Wang
    • Lu WangJinsheng Wang
    • H04L12/58
    • H04L51/22H04L51/04H04L51/066H04L51/16H04W4/14
    • Techniques for electronically engaging customers across all different platforms are disclosed. Based on unique device identifiers captured together with interactions by users with one or more applications provided by a business, a message prepared in a first format is automatically converted to a corresponding message in a second format according to what the devices the user have been interacting with can support. Depending on implementation, the message may be a response by the business to an inquiry from a user or a promotion by the business to be distributed to a group of selected users maintained by the business. The interactions include activities a user has had with one or more of the applications provided by the business and provide the statistical or actual data for the business to determine the group of users to receive the message.
    • 披露了在所有不同平台上电子吸引客户的技术。 基于与由企业提供的一个或多个应用的​​用户交互捕获的唯一设备标识符,根据用户已经与...进行交互的设备将第一格式准备的消息自动转换为第二格式的相应消息 可以支持 取决于实现,消息可以是业务对来自用户的询问或由业务分发给由业务维护的所选择的用户组的促销的响应。 交互包括用户与业务提供的一个或多个应用程序的活动,并为业务提供统计或实际数据,以确定接收消息的用户组。