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1. 发明授权

US09106600B2 Platform-independent method and system for electronically engaging customers 有权
标题翻译：平台独立的方法和系统，用于电子吸引客户
公开(公告)号：US09106600B2
公开(公告)日：2015-08-11
申请号：US13787323
申请日：2013-03-06
申请人： Lu Wang , Jinsheng Wang
发明人： Lu Wang , Jinsheng Wang
IPC分类号： G06F15/16 , H04L12/58
CPC分类号： H04L51/22 , H04L51/04 , H04L51/066 , H04L51/16 , H04W4/14
摘要： Techniques for electronically engaging customers across all different platforms are disclosed. Based on unique device identifiers captured together with interactions by users with one or more applications provided by a business, a message prepared in a first format is automatically converted to a corresponding message in a second format according to what the devices the user have been interacting with can support. Depending on implementation, the message may be a response by the business to an inquiry from a user or a promotion by the business to be distributed to a group of selected users maintained by the business. The interactions include activities a user has had with one or more of the applications provided by the business and provide the statistical or actual data for the business to determine the group of users to receive the message.
摘要翻译：披露了在所有不同平台上电子吸引客户的技术。基于与由企业提供的一个或多个应用的用户交互捕获的唯一设备标识符，根据用户已经与...进行交互的设备将第一格式准备的消息自动转换为第二格式的相应消息可以支持取决于实现，消息可以是业务对来自用户的询问或由业务分发给由业务维护的所选择的用户组的促销的响应。交互包括用户与业务提供的一个或多个应用程序的活动，并为业务提供统计或实际数据，以确定接收消息的用户组。

2. 发明授权

US08171081B1 Internal electronic mail within a collaborative communication system 有权
标题翻译：协同通信系统内的电子邮件
公开(公告)号：US08171081B1
公开(公告)日：2012-05-01
申请号：US13032586
申请日：2011-02-22
申请人： Jinsheng Wang , Lu Wang
发明人： Jinsheng Wang , Lu Wang
IPC分类号： G06F15/16
CPC分类号： G06Q10/10 , G06F17/30067 , G06Q10/107 , H04L29/12386 , H04L51/04
摘要： Techniques for exchanging internal electronic mail over an open data network within a collaborative communication system are disclosed. The exchanging of the internal electronic mail does not rely upon an email address commonly known to include an @ sign. Each of registered users in the collaborative communication platform is assigned an identifier. The identifier is used for delivering the internal mail so authored similarly to a traditional email, except that the internal mail is delivered without relying upon an email address or the domain name therein. The identifier of a recipient cannot be used as an email address for someone other than any of the registered users to send a message to a user in collaborative communication system.
摘要翻译：公开了通过协作通信系统内的开放数据网络交换内部电子邮件的技术。内部电子邮件的交换不依赖于通常已知的包含@符号的电子邮件地址。在协作通信平台中的每个注册用户被分配一个标识符。该标识符用于传递类似于传统电子邮件的内部邮件，但内部邮件不依赖于电子邮件地址或域名。收件人的标识符不能被用作除了任何注册用户之外的人的电子邮件地址，以向协作通信系统中的用户发送消息。

3. 发明申请

US20160078040A1 Method and system for online helpdesk 有权
标题翻译：在线帮助台的方法和系统
公开(公告)号：US20160078040A1
公开(公告)日：2016-03-17
申请号：US14948367
申请日：2015-11-22
申请人： Lu Wang , Jinsheng Wang
发明人： Lu Wang , Jinsheng Wang
IPC分类号： G06F17/30 , H04L12/58
摘要： Method and system for online helpdesk are disclosed. According to one embodiment, a CustomerOps platform is designed to provide customer operations to a plurality of businesses large or small. By providing a server or a cluster of servers, various activities (e.g., inquiries and responses) between a user and a business are captured and the data stream thereof is archived to a designated server. The stored data can be retrieved to view the various activities so as to engage the user contextually whenever there is a need. Such a CustomerOps platform facilitates efficient and more relevant human or automated assistance when the user desires to get engaged with the business that provides a service/product interesting to the user.
摘要翻译：披露了在线帮助台的方法和系统。根据一个实施例，CustomerOps平台被设计为向多个或多个企业提供客户操作。通过提供服务器或服务器集群，捕获用户和业务之间的各种活动（例如查询和响应），并将其数据流归档到指定的服务器。可以检索存储的数据以查看各种活动，以便在需要时随机地使用用户。这样的CustomerOps平台在用户希望与提供对用户感兴趣的服务/产品的业务有关的情况下促进有效和更相关的人或自动化辅助。

4. 发明申请

US20150372960A1 Method and system for sending messages per channel 审中-公开
标题翻译：每个通道发送消息的方法和系统
公开(公告)号：US20150372960A1
公开(公告)日：2015-12-24
申请号：US14820358
申请日：2015-08-06
申请人： Lu Wang , Jinsheng Wang
发明人： Lu Wang , Jinsheng Wang
IPC分类号： H04L12/58 , H04W4/14
CPC分类号： H04L51/22 , H04L51/04 , H04L51/066 , H04L51/16 , H04W4/14
摘要： Techniques for electronically engaging customers across all different platforms are disclosed. Based on unique device identifiers captured together with interactions by users with one or more applications provided by a business, a message prepared in a first format is automatically converted to a corresponding message in a second format according to what the devices the user have been interacting with can support. Depending on implementation, the message may be a response by the business to an inquiry from a user or a promotion by the business to be distributed to a group of selected users maintained by the business. The interactions include activities a user has had with one or more of the applications provided by the business and provide the statistical or actual data for the business to determine the group of users to receive the message.
摘要翻译：披露了在所有不同平台上电子吸引客户的技术。基于与由企业提供的一个或多个应用的用户交互捕获的唯一设备标识符，根据用户已经与...进行交互的设备将第一格式准备的消息自动转换为第二格式的相应消息可以支持取决于实现，消息可以是业务对来自用户的询问或由业务分发给由业务维护的所选择的用户组的促销的响应。交互包括用户与业务提供的一个或多个应用程序的活动，并为业务提供统计或实际数据，以确定接收消息的用户组。

5. 发明申请

US20140143353A1 Platform-independent method and system for electronically engaging customers 审中-公开
标题翻译：平台独立的方法和系统，用于电子吸引客户
公开(公告)号：US20140143353A1
公开(公告)日：2014-05-22
申请号：US13787323
申请日：2013-03-06
申请人： Lu Wang , Jinsheng Wang
发明人： Lu Wang , Jinsheng Wang
IPC分类号： H04L12/58
CPC分类号： H04L51/22 , H04L51/04 , H04L51/066 , H04L51/16 , H04W4/14
摘要： Techniques for electronically engaging customers across all different platforms are disclosed. Based on unique device identifiers captured together with interactions by users with one or more applications provided by a business, a message prepared in a first format is automatically converted to a corresponding message in a second format according to what the devices the user have been interacting with can support. Depending on implementation, the message may be a response by the business to an inquiry from a user or a promotion by the business to be distributed to a group of selected users maintained by the business. The interactions include activities a user has had with one or more of the applications provided by the business and provide the statistical or actual data for the business to determine the group of users to receive the message.
摘要翻译：披露了在所有不同平台上电子吸引客户的技术。基于与由企业提供的一个或多个应用的用户交互捕获的唯一设备标识符，根据用户已经与...进行交互的设备将第一格式准备的消息自动转换为第二格式的相应消息可以支持取决于实现，消息可以是业务对来自用户的询问或由业务分发给由业务维护的所选择的用户组的促销的响应。交互包括用户与业务提供的一个或多个应用程序的活动，并为业务提供统计或实际数据，以确定接收消息的用户组。

6. 发明申请

US20060095514A1 Collaborative communication platforms 有权
标题翻译：协作沟通平台
公开(公告)号：US20060095514A1
公开(公告)日：2006-05-04
申请号：US10970309
申请日：2004-10-20
申请人： Jinsheng Wang , Lu Wang
发明人： Jinsheng Wang , Lu Wang
IPC分类号： G06F15/16
CPC分类号： G06Q10/10 , G06F17/30067 , G06Q10/107 , H04L29/12386 , H04L51/04
摘要： A collaborative communication system is disclosed. The collaborative communication system integrates a number of electronic. communication tools to meet the collaborative communication needs for an enterprise, family members or friends. All communications are within the system. According to one aspect of the collaborative communication system, registered users in the system are provided public, group and private arenas or domains. Depending on the privacy, communications with others may be conducted in any one of these domains. According to another aspect of the collaborative communication system, communications with others can be conducted through electronic internal mail (herein “i-mail”), instant messaging and file sharing. In particular, the i-mail operates on identifiers pertaining to registered users, thus eliminating the possibility of the registered users receiving unwanted email from other users outside the system.
摘要翻译：公开了一种协作通信系统。协同通信系统集成了一批电子。沟通工具，以满足企业，家庭成员或朋友的协作沟通需求。所有通信都在系统内。根据协作通信系统的一个方面，系统中的注册用户被提供为公共，组和私有领域。根据隐私权，与其他人的通信可以在这些域中的任一个中进行。根据协同通信系统的另一方面，可以通过电子内部邮件（这里为“i-mail”），即时消息和文件共享与其他方式进行通信。特别地，i-mail对与注册用户有关的标识符进行操作，从而消除了注册用户从系统外的其他用户接收到不需要的电子邮件的可能性。

7. 发明授权

US09824363B1 Method and system for electronically engaging customers 有权
公开(公告)号：US09824363B1
公开(公告)日：2017-11-21
申请号：US13679927
申请日：2012-11-16
申请人： Lu Wang , Jinsheng Wang
发明人： Lu Wang , Jinsheng Wang
IPC分类号： G06F15/16 , G06Q30/00 , H04L12/58
CPC分类号： G06Q30/016 , G06F17/30073 , G06F17/30424 , H04L51/066 , H04L51/16 , H04L51/36
摘要： Method and system for electronically engaging customers for multiple business entities are disclosed. According to one embodiment, a CustomerOps platform is designed to provide customer operations to a plurality of computer applications (e.g. websites with multiple webpages, desktop programs and mobile applications) operated by respective businesses large or small. By providing a server or a cluster of servers, various activities by a user interacting with a designated computer application are captured and the data stream thereof is transported to a designated server. The stored data can be retrieved to assist the business of the designated computer application to engage the user contextually whenever there is a need. Such a CustomerOps platform facilitates efficient and more relevant human or automated assistance when the user desires to get engaged with the business that provides the designated computer application.

8. 发明授权

US07895282B1 Internal electronic mail system and method for the same 有权
标题翻译：内部电子邮件系统和方法相同
公开(公告)号：US07895282B1
公开(公告)日：2011-02-22
申请号：US12877101
申请日：2010-09-07
申请人： Jinsheng Wang , Lu Wang
发明人： Jinsheng Wang , Lu Wang
IPC分类号： G06F15/16
CPC分类号： G06Q10/10 , G06F17/30067 , G06Q10/107 , H04L29/12386 , H04L51/04
摘要： Techniques for delivering internal mail over the Internet without relying upon a domain name in an email address commonly known to include an @ sign are disclosed. An embodiment of the techniques is for a collaborative communication system or platform, where each of users in the collaborative communication platform is assigned an identifier. The identifier is used for delivering the internal mail so authored similarly to an email, except that the internal mail is delivered without relying upon an email address or the domain name therein. The identifier of a recipient cannot be used as an email address for someone other than any of the registered users to send an email message to the recipient.
摘要翻译：公开了通过互联网传递内部邮件而不依赖通常已知包含@符号的电子邮件地址中的域名的技术。该技术的一个实施例是用于协作通信系统或平台，其中协作通信平台中的每个用户被分配标识符。该标识符用于传送类似于电子邮件的内部邮件，除了内部邮件不依赖于电子邮件地址或其中的域名之外传送。收件人的标识符不能用作除了任何注册用户之外的其他人向接收方发送电子邮件的电子邮件地址。

9. 发明授权

US08984063B1 Techniques for providing a user directory for communication within a communication system 有权
标题翻译：在通信系统内提供用于通信的用户目录的技术
公开(公告)号：US08984063B1
公开(公告)日：2015-03-17
申请号：US13204648
申请日：2011-08-06
申请人： Jinsheng Wang , Lu Wang
发明人： Jinsheng Wang , Lu Wang
IPC分类号： G06F15/16
CPC分类号： G06Q10/10 , G06F17/30067 , G06Q10/107 , H04L29/12386 , H04L51/04
摘要： A group communication system is disclosed. The group communication system integrates a number of electronic communication tools to meet various communication needs among registered users in the system. To facilitate private communication among members in a group, a user directory is provided to allow an initiator to clearly view who he/she wants to communicate with. The user directory includes icons respectively associated with members in a group. Each of the icons can be enlarged when activated. Data from the communication is transported via a server device in the system based on respective identifiers (not email addresses) of the participants.
摘要翻译：公开了一种组通信系统。集团通信系统集成了多种电子通信工具，以满足系统中注册用户的各种通信需求。为了促进组中成员之间的私人通信，提供用户目录以允许发起者清楚地查看他/她想要与谁通信。用户目录包括分别与组中的成员相关联的图标。激活时可以放大图标。来自通信的数据基于参与者的相应标识符（而不是电子邮件地址）经由系统中的服务器设备传送。

10. 发明授权

US08176123B1 Collaborative communication platforms 有权
标题翻译：协作沟通平台
公开(公告)号：US08176123B1
公开(公告)日：2012-05-08
申请号：US12790816
申请日：2010-05-29
申请人： Jinsheng Wang , Lu Wang
发明人： Jinsheng Wang , Lu Wang
IPC分类号： G06F15/16
CPC分类号： G06Q10/10 , G06F17/30067 , G06Q10/107 , H04L29/12386 , H04L51/04
摘要： A collaborative communication system is disclosed. The collaborative communication system integrates a number of electronic communication tools to meet the collaborative communication needs for an enterprise, family members or friends. The collaborative communication system allows a group of users to participate in communications including chatting and accessing files among the specified users. When a users uploads a file to a file store, each of the users gets notified of the availability of the file for accessing, wherein the file is not sent to any of client machines respectively used by the users, and is downloaded to a client machine when one of the specified users associated with the client machine accesses the file in the file store, thus avoiding to distribute copies of the file to each of the users regardless they need it or not.
摘要翻译：公开了一种协作通信系统。协同通信系统集成了多种电子通信工具，以满足企业，家庭成员或朋友的协作通信需求。协作通信系统允许一组用户参与通信，包括聊天和访问指定用户之间的文件。当用户将文件上传到文件存储时，每个用户被通知用于访问的文件的可用性，其中该文件不被发送到用户分别使用的任何一台客户机，并被下载到客户机当与客户机相关联的指定用户之一访问文件存储中的文件时，因此避免将文件的副本分发给每个用户，无论它们是否需要。

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