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1. 发明授权

US09031223B2 Systems and methods for managing multi-tenant callback services 有权
标题翻译：用于管理多租户回拨服务的系统和方法
公开(公告)号：US09031223B2
公开(公告)日：2015-05-12
申请号：US13480195
申请日：2012-05-24
申请人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
发明人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
IPC分类号： H04M3/00 , H04M3/523 , H04M3/51
CPC分类号： H04M3/5231 , H04M3/42229 , H04M3/424 , H04M3/5141 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5191 , H04M3/5233 , H04M3/5238
摘要： Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.
摘要翻译：用于管理多租户回拨服务的系统和方法可以经由多租户服务集成平台来提供。可以通过多租户服务集成平台将多个多租户软件作为服务应用程序提供为托管软件解决方案。各种应用程序可以部署和支持共享租户和共享服务环境，在单个应用程序实例中，可以在其自己的虚拟分区中运行许多不同的客户（公司和用户）。这些应用程序可以是多租户意识的并且集成到集成了多个共享租户服务的管理门户中。租户模型可以允许从单个应用程序实例运行自定义应用程序配置。此外，用于提供回呼管理，计算估计的等待时间和提供回呼启动的改进方法可以被集成在这样的多租户服务中。

2. 发明申请

US20120321070A1 SYSTEMS AND METHODS FOR MANAGING MULTI-TENANT CALLBACK SERVICES 有权
标题翻译：用于管理多重呼叫服务的系统和方法
公开(公告)号：US20120321070A1
公开(公告)日：2012-12-20
申请号：US13480195
申请日：2012-05-24
申请人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
发明人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
IPC分类号： H04M3/00
CPC分类号： H04M3/5231 , H04M3/42229 , H04M3/424 , H04M3/5141 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5191 , H04M3/5233 , H04M3/5238
摘要： Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.
摘要翻译：用于管理多租户回拨服务的系统和方法可以经由多租户服务集成平台来提供。可以通过多租户服务集成平台将多个多租户软件作为服务应用程序提供为托管软件解决方案。各种应用程序可以部署和支持共享租户和共享服务环境，在单个应用程序实例中，可以在其自己的虚拟分区中运行许多不同的客户（公司和用户）。这些应用程序可以是多租户意识的并且集成到集成了多个共享租户服务的管理门户中。租户模型可以允许从单个应用程序实例运行自定义应用程序配置。此外，用于提供回呼管理，计算估计的等待时间和提供回呼启动的改进方法可以被集成在这样的多租户服务中。

3. 发明申请

US20080158034A1 Parallel Processed Electronic Dispersion Control 有权
标题翻译：并行处理电子色散控制
公开(公告)号：US20080158034A1
公开(公告)日：2008-07-03
申请号：US11617389
申请日：2006-12-28
申请人： Matthew Clark , Wes Smith
发明人： Matthew Clark , Wes Smith
IPC分类号： H03M1/12
CPC分类号： H04B10/25133
摘要： An apparatus, system and method for providing electronic dispersion compensation. In one embodiment an apparatus may include an analog-to-digital converter and a plurality of adaptive filters arranged in parallel. The analog-to-digital converter may output blocks of samples, associated portions of which may be provided as inputs to the filters. Data combining circuitry may receive each of the associated outputs and provide a digital signal output. Of course, many alternatives, variations, and modifications are possible without departing from this embodiment.
摘要翻译：一种用于提供电子色散补偿的装置，系统和方法。在一个实施例中，装置可以包括并行布置的模数转换器和多个自适应滤波器。模数转换器可以输出样本块，其相关部分可以被提供给滤波器的输入。数据组合电路可以接收每个相关联的输出并提供数字信号输出。当然，在不偏离本实施例的情况下，可以进行许多替代，变化和修改。

4. 发明申请

US20110154199A1 Method of Playing An Enriched Audio File 审中-公开
标题翻译：播放丰富音频文件的方法
公开(公告)号：US20110154199A1
公开(公告)日：2011-06-23
申请号：US12640196
申请日：2009-12-17
申请人： Brian Maffitt , Wes Smith
发明人： Brian Maffitt , Wes Smith
IPC分类号： G06F17/00 , G06F3/048
CPC分类号： G11B27/034 , G11B27/10 , G11B27/322 , G11B27/34
摘要： A computer implemented method to playback an enriched audio file that includes advancing a file that includes a timeline of events synchronized to an audio file. The timeline of events includes a first event scheduled to be performed before a second event. The audio file is played. An override mode is entered such that the performance of the timeline of events is not synchronized to the audio file. The second event is performed before the first event while the audio file is played and the override mode is exited such that the timeline of events is synchronized to the audio file.
摘要翻译：一种用于回放富集的音频文件的计算机实现的方法，包括前进包括与音频文件同步的事件的时间线的文件。事件的时间轴包括预定在第二个事件之前执行的第一个事件。播放音频文件。输入覆盖模式，使得事件的时间线的执行不与音频文件同步。在播放音频文件之前，在第一事件之前执行第二事件，并且退出覆盖模式，使事件的时间轴与音频文件同步。

5. 发明授权

US07427939B2 Parallel processed electronic dispersion control 有权
标题翻译：并行处理电子色散控制
公开(公告)号：US07427939B2
公开(公告)日：2008-09-23
申请号：US11617389
申请日：2006-12-28
申请人： Matthew Clark , Wes Smith
发明人： Matthew Clark , Wes Smith
IPC分类号： H03M1/12
CPC分类号： H04B10/25133
摘要： An apparatus, system and method for providing electronic dispersion compensation. In one embodiment an apparatus may include an analog-to-digital converter and a plurality of adaptive filters arranged in parallel. The analog-to-digital converter may output blocks of samples, associated portions of which may be provided as inputs to the filters. Data combining circuitry may receive each of the associated outputs and provide a digital signal output. Of course, many alternatives, variations, and modifications are possible without departing from this embodiment.
摘要翻译：一种用于提供电子色散补偿的装置，系统和方法。在一个实施例中，装置可以包括并行布置的模数转换器和多个自适应滤波器。模数转换器可以输出样本块，其相关部分可以被提供给滤波器的输入。数据组合电路可以接收每个相关联的输出并提供数字信号输出。当然，在不偏离本实施例的情况下，可以进行许多替代，变化和修改。

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