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1. 发明授权

US09031223B2 Systems and methods for managing multi-tenant callback services 有权
标题翻译：用于管理多租户回拨服务的系统和方法
公开(公告)号：US09031223B2
公开(公告)日：2015-05-12
申请号：US13480195
申请日：2012-05-24
申请人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
发明人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
IPC分类号： H04M3/00 , H04M3/523 , H04M3/51
CPC分类号： H04M3/5231 , H04M3/42229 , H04M3/424 , H04M3/5141 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5191 , H04M3/5233 , H04M3/5238
摘要： Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.
摘要翻译：用于管理多租户回拨服务的系统和方法可以经由多租户服务集成平台来提供。可以通过多租户服务集成平台将多个多租户软件作为服务应用程序提供为托管软件解决方案。各种应用程序可以部署和支持共享租户和共享服务环境，在单个应用程序实例中，可以在其自己的虚拟分区中运行许多不同的客户（公司和用户）。这些应用程序可以是多租户意识的并且集成到集成了多个共享租户服务的管理门户中。租户模型可以允许从单个应用程序实例运行自定义应用程序配置。此外，用于提供回呼管理，计算估计的等待时间和提供回呼启动的改进方法可以被集成在这样的多租户服务中。

2. 发明申请

US20120321070A1 SYSTEMS AND METHODS FOR MANAGING MULTI-TENANT CALLBACK SERVICES 有权
标题翻译：用于管理多重呼叫服务的系统和方法
公开(公告)号：US20120321070A1
公开(公告)日：2012-12-20
申请号：US13480195
申请日：2012-05-24
申请人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
发明人： Wes Smith , Derek Burdick , Wayne Sheppard , Dennis Empey , David Tso
IPC分类号： H04M3/00
CPC分类号： H04M3/5231 , H04M3/42229 , H04M3/424 , H04M3/5141 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5191 , H04M3/5233 , H04M3/5238
摘要： Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.
摘要翻译：用于管理多租户回拨服务的系统和方法可以经由多租户服务集成平台来提供。可以通过多租户服务集成平台将多个多租户软件作为服务应用程序提供为托管软件解决方案。各种应用程序可以部署和支持共享租户和共享服务环境，在单个应用程序实例中，可以在其自己的虚拟分区中运行许多不同的客户（公司和用户）。这些应用程序可以是多租户意识的并且集成到集成了多个共享租户服务的管理门户中。租户模型可以允许从单个应用程序实例运行自定义应用程序配置。此外，用于提供回呼管理，计算估计的等待时间和提供回呼启动的改进方法可以被集成在这样的多租户服务中。

3. 发明申请

US20050089019A1 Interactive voice enabled email notification and alert system and method 有权
标题翻译：交互语音启用电子邮件通知和警报系统和方法
公开(公告)号：US20050089019A1
公开(公告)日：2005-04-28
申请号：US10503355
申请日：2003-11-20
申请人： Mohammad Salim , Wayne Sheppard , Barbara Rossner
发明人： Mohammad Salim , Wayne Sheppard , Barbara Rossner
IPC分类号： H04L12/58 , H04L12/66 , H04M3/53 , H04M3/537
CPC分类号： H04L51/066 , H04L51/14 , H04L51/36 , H04M3/5307 , H04M3/537 , H04M15/55 , H04M15/57 , H04M2201/40 , H04M2201/60 , H04M2203/2072 , H04M2203/4509 , H04M2203/4536 , H04M2203/4545 , H04M2215/2026 , H04M2215/2046 , H04M2215/208 , H04M2215/32 , H04W4/24
摘要： An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.
摘要翻译：公开了一种交互式，支持语音的电子邮件消息通知和警报系统10及方法。系统10涉及计算机和通信系统，更具体地涉及通过公共交换和无线电话网络递送电子邮件和其他形式的电子消息。

4. 发明申请

US20100064057A1 Interactive Voice Enabled Email Notification and Alert System and Method 有权
标题翻译：交互语音启用电子邮件通知和警报系统和方法
公开(公告)号：US20100064057A1
公开(公告)日：2010-03-11
申请号：US12619311
申请日：2009-11-16
申请人： Mohammad Salim , Wayne Sheppard , Barbara Rossner
发明人： Mohammad Salim , Wayne Sheppard , Barbara Rossner
IPC分类号： G06F15/16
CPC分类号： H04L51/066 , H04L51/14 , H04L51/36 , H04M3/5307 , H04M3/537 , H04M15/55 , H04M15/57 , H04M2201/40 , H04M2201/60 , H04M2203/2072 , H04M2203/4509 , H04M2203/4536 , H04M2203/4545 , H04M2215/2026 , H04M2215/2046 , H04M2215/208 , H04M2215/32 , H04W4/24
摘要： An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks
摘要翻译：公开了一种交互式，支持语音的电子邮件消息通知和警报系统10及方法。系统10涉及计算机和通信系统，更具体地涉及通过公共交换和无线电话网络传递电子邮件和其他形式的电子消息

5. 发明授权

US07620735B2 Interactive voice enabled email notification and alert system and method 有权
标题翻译：交互语音启用电子邮件通知和警报系统和方法
公开(公告)号：US07620735B2
公开(公告)日：2009-11-17
申请号：US10503355
申请日：2003-11-20
申请人： Mohammad Salim , Wayne Sheppard , Barbara Rossner
发明人： Mohammad Salim , Wayne Sheppard , Barbara Rossner
IPC分类号： G06F15/16
CPC分类号： H04L51/066 , H04L51/14 , H04L51/36 , H04M3/5307 , H04M3/537 , H04M15/55 , H04M15/57 , H04M2201/40 , H04M2201/60 , H04M2203/2072 , H04M2203/4509 , H04M2203/4536 , H04M2203/4545 , H04M2215/2026 , H04M2215/2046 , H04M2215/208 , H04M2215/32 , H04W4/24
摘要： An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.
摘要翻译：公开了一种交互式，支持语音的电子邮件消息通知和警报系统10及方法。系统10涉及计算机和通信系统，更具体地涉及通过公共交换和无线电话网络递送电子邮件和其他形式的电子消息。

6. 发明授权

US08135791B2 Interactive voice enabled email notification and alert system and method 有权
标题翻译：交互语音启用电子邮件通知和警报系统和方法
公开(公告)号：US08135791B2
公开(公告)日：2012-03-13
申请号：US12619311
申请日：2009-11-16
申请人： Mohammad S. Salim , Wayne Sheppard , Barbara J. Rossner
发明人： Mohammad S. Salim , Wayne Sheppard , Barbara J. Rossner
IPC分类号： G06F15/16
CPC分类号： H04L51/066 , H04L51/14 , H04L51/36 , H04M3/5307 , H04M3/537 , H04M15/55 , H04M15/57 , H04M2201/40 , H04M2201/60 , H04M2203/2072 , H04M2203/4509 , H04M2203/4536 , H04M2203/4545 , H04M2215/2026 , H04M2215/2046 , H04M2215/208 , H04M2215/32 , H04W4/24
摘要： An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.
摘要翻译：公开了一种交互式，支持语音的电子邮件消息通知和警报系统10及方法。系统10涉及计算机和通信系统，更具体地涉及通过公共交换和无线电话网络递送电子邮件和其他形式的电子消息。

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