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    • 1. 发明申请
    • ANALYSIS OF SERVICE DELIVERY PROCESSES BASED ON INTERROGATION OF WORK ASSISTED DEVICES
    • 基于工作辅助设备互动的服务交付流程分析
    • US20130121580A1
    • 2013-05-16
    • US13619221
    • 2012-09-14
    • Wenkai ChenAmir GevaMiao HeTao QinChangrui RenLei YuanSai Zeng
    • Wenkai ChenAmir GevaMiao HeTao QinChangrui RenLei YuanSai Zeng
    • G06Q10/00G10L15/26G06K9/18
    • G06Q10/063G10L15/26
    • A method of monitoring input devices to discover units of work and type of work includes recording uses of input devices of a computer, analyzing the recorded uses against pre-defined use patterns to determine sets of the recorded uses that correspond to one of a plurality of units of work, and outputting an indicator indicating which of the units of work have occurred. A method of accessing a call center includes performing speech to text transcription on audio recordings from the center, determining an identifier identifying an operator for a call from the text, estimating a phase of the call based on the text, recording ant entry including the identifier, the phase, and a time period of the phase, correlating the entry with another entry including information on an application run during the estimated phase to generate a correlated entry, and determining quality level of operator based on correlated entry.
    • 监测输入设备以发现工作单元和工作类型的方法包括记录计算机的输入设备的使用,根据预定义的使用模式分析记录的用途,以确定与多个 并且输出指示已经发生了哪些工作单元的指示符。 访问呼叫中心的方法包括:从中心执行音频记录上的文本转录语音,确定从文本中识别用于呼叫的运营商的标识符,基于文本估计呼叫阶段,记录包含标识符的蚂蚁项 所述阶段和所述阶段的时间段将所述条目与包括在估计阶段期间的应用程序运行的信息的另一条目相关联以生成相关条目,以及基于相关条目来确定操作者的质量水平。
    • 2. 发明授权
    • Catalyst combination and process for the low-temperature co-production
of methanol and methyl formate in liquid phase
    • 催化剂组合和方法用于液相中甲醇和甲酸甲酯的低温共生产
    • US06090741A
    • 2000-07-18
    • US145735
    • 1998-09-02
    • Yutang WuShizhong LuoXingquan LiuWenkai ChenChaoxia JiaShunfen LiZuolong Yu
    • Yutang WuShizhong LuoXingquan LiuWenkai ChenChaoxia JiaShunfen LiZuolong Yu
    • B01J23/86C07C29/154C07C67/36B01J31/00
    • C07C29/154B01J23/868C07C67/36Y02P20/52
    • The present invention relates to a novel catalyst combination and a novel ocess for the synthesis of methanol and methyl formate (MF), and more specifically to the production of methanol and MF by contacting syngas under relatively mild conditions in a slurry phase with the novel catalyst combination comprising unreduced copper chromite prepared using specifical method, alkali alcoholates, a nonionics and a non-polar solvent. The nonionics, for example, C.sub.8 H.sub.17 --(C.sub.6 H.sub.4)--O--(C.sub.2 H.sub.4 O).sub.n H (where n is between 4 and 60) is used in the amount that is at least 5 vol. % of the slurry (liquid reaction medium). And the non-polar solvent having a dielectricity constant between 2 and 3 at 20.degree. C. is used in the amount that is at least 50 vol. % of the slurry. The present invention allows the synthesis of methanol and MF to occur in the temperature range of approximately 100-150.degree. C., and the pressure range of 3-8 MPa. The process produces methanol and MF with up to 95% syngas conversion per pass and up to 99% selectivity to methanol and MF. Very small amount of water, carbon dioxide and dimethyl ether is also produced. A space-time-yield of 88.3 gms./L/h is achieved when using a continuous stirring tank reactor(CSTR). A tubular slurry reactor of 10 liter volume without any mechanical agitator has been successfully used. The present catalyst combination also is capable of tolerating fluctuations in the H.sub.2 /CO ratio without major deleterious effect on the reaction rate. Furthermore, carbon dioxide and water are also tolerated without substantial catalyst deactivation.
    • 本发明涉及一种新的催化剂组合和用于合成甲醇和甲酸甲酯(MF)的新方法,更具体地涉及在相对温和的条件下在新鲜催化剂的淤浆相中使合成气接触生产甲醇和MF 组合包括使用特殊方法制备的未还原的亚铬酸铜,碱金属醇盐,非离子表面活性剂和非极性溶剂。 非离子表面活性剂例如C8H17-(C6H4)-O-(C2H4O)nH(其中n在4和60之间)的用量至少为5体积%。 %的浆液(液体反应介质)。 并且在20℃下介电常数介于2和3之间的非极性溶剂的用量至少为50体积%。 %的浆料。 本发明允许甲醇和MF的合成在约100-150℃的温度范围和3-8MPa的压力范围内进行。 该过程产生甲醇和MF,每次通过高达95%的合成气转化率,对甲醇和MF的选择性高达99%。 也产生非常少量的水,二氧化碳和二甲醚。 当使用连续搅拌釜反应器(CSTR)时,实现88.3gms./L/h的时空产量。 已经成功地使用了没有任何机械搅拌器的10升体积的管状浆料反应器。 本催化剂组合还能够耐受H2 / CO比的波动,而不会对反应速率产生重大的有害影响。 此外,二氧化碳和水也是耐受的,而没有实质的催化剂失活。