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1. 发明授权

US09665875B2 Automated software tools for improving sales 有权
公开(公告)号：US09665875B2
公开(公告)日：2017-05-30
申请号：US14058087
申请日：2013-10-18
申请人： Venkitesh Subramanian , Prerna Makanawala , Niyanth Kudumula , Preeta Kulavil , Praveen Kalla , Jean-Francois Desjeans Gauthier , Kedar Shiroor , Abhijit Mitra , Karan Sood , Sushant Potdar , Brian Yip , Ke Sun , Sebastine Augustine , Nayaki Nayyar
发明人： Venkitesh Subramanian , Prerna Makanawala , Niyanth Kudumula , Preeta Kulavil , Praveen Kalla , Jean-Francois Desjeans Gauthier , Kedar Shiroor , Abhijit Mitra , Karan Sood , Sushant Potdar , Brian Yip , Ke Sun , Sebastine Augustine , Nayaki Nayyar
IPC分类号： G06Q30/02 , G06F3/0482
CPC分类号： G06Q30/0201 , G06F3/0482
摘要： A sales application is described that includes multiple automated sales tools that can be combined to help improve sales within a sales team. A deal finder sales tool is described to help identify sales opportunities. A deal playbook sales tool is also described to help structure the sales opportunity into a sales play by recommending products to sale in conjunction and also constructing a sales team. An influencer sales tool is also described to help identify business relationships that can be utilized to influence members of the sales team.

2. 发明授权

US09230229B2 Predicting levels of influence 有权
标题翻译：预测影响程度
公开(公告)号：US09230229B2
公开(公告)日：2016-01-05
申请号：US14057992
申请日：2013-10-18
申请人： Venkitesh Subramanian , Prerna Makanawala , Niyanth Kudumula , Preeta Kulavil , Praveen Kalla , Jean-Francois Desjeans Gauthier , Kedar Shiroor , Abhijit Mitra , Karan Sood
发明人： Venkitesh Subramanian , Prerna Makanawala , Niyanth Kudumula , Preeta Kulavil , Praveen Kalla , Jean-Francois Desjeans Gauthier , Kedar Shiroor , Abhijit Mitra , Karan Sood
IPC分类号： G06Q10/06
CPC分类号： G06Q10/0639
摘要： Systems and method for identifying individuals who may be potentially influential on a particular identified contact for a particular sales opportunity are disclosed. The individuals identified as potential influencers are then ranked according to a predicted level of influence and displayed in a graphic representation. In one embodiment, the ranked potential influencers are displayed as icons in a spiral formation relative to an icon representing the identified contact. The closer an icon representing a particular potential influencer is to the icon representing the identified contact, the greater the level influence is that that influencer might have on the identified contact.
摘要翻译：公开了用于识别可能对特定销售机会的特定识别联系人具有潜在影响力的个人的系统和方法。然后，根据预测的影响级别将被确定为潜在影响者的个人进行排名，并以图形表示形式显示。在一个实施例中，相对于表示所识别的联系人的图标，排列的潜在影响者被显示为螺旋形地层中的图标。表示特定潜在影响者的图标越靠近表示所识别的联系人的图标，该影响者对识别的联系人可能具有的等级影响越大。

3. 发明申请

US20150348051A1 Providing Recommendations Through Predictive Analytics 审中-公开
标题翻译：通过预测分析提供建议
公开(公告)号：US20150348051A1
公开(公告)日：2015-12-03
申请号：US14447923
申请日：2014-07-31
申请人： Gabriele Bodda , Ryan Currier , Venkitesh Subramanian , Prerna Makanawala , Rei Kasai , Devasena Rajamohan , Amith Manoharan Chithambaram , Terence Chesire , Kiran Karadi
发明人： Gabriele Bodda , Ryan Currier , Venkitesh Subramanian , Prerna Makanawala , Rei Kasai , Devasena Rajamohan , Amith Manoharan Chithambaram , Terence Chesire , Kiran Karadi
IPC分类号： G06Q30/00 , G06F17/30
CPC分类号： G06Q30/016 , G06Q10/06
摘要： A recommendation engine analyzes metrics on an active support ticket to provide recommended solutions, technicians and offers. The recommendation can communicate with a predictive analysis engine to identify solutions, technicians, or offers that are highly correlated with the input parameters. In some embodiments, instructions can be provided to a client device for measuring a metric that is used as an input parameter of the predictive analysis engine. The customer or the technician can follow the instructions to measure the metric.
摘要翻译：推荐引擎分析活动支持票据上的指标，以提供推荐的解决方案，技术人员和优惠。该建议可与预测分析引擎通信，以识别与输入参数高度相关的解决方案，技术人员或优惠。在一些实施例中，可以向客户端设备提供用于测量用作预测分析引擎的输入参数的度量的指令。客户或技术人员可以按照说明来衡量指标。

4. 发明申请

US20120198369A1 COUPLING ANALYTICS AND TRANSACTION TASKS 审中-公开
标题翻译：联系分析和交易任务
公开(公告)号：US20120198369A1
公开(公告)日：2012-08-02
申请号：US13018141
申请日：2011-01-31
申请人： Alexander Sorin , Sandesh Sawant , Kedar Shiroor , Prerna Makanawala
发明人： Alexander Sorin , Sandesh Sawant , Kedar Shiroor , Prerna Makanawala
IPC分类号： G06F3/048
CPC分类号： G06Q10/10
摘要： A set of data objects is identified satisfying a search query associated with an application adapted to perform a set of transactions on the data objects. A plurality of common attributes are identified, each shared by at least two objects in the set of data objects. A graphical analytics viewer is dynamically selected from a plurality of viewers each adapted to present a representation of data objects according to a corresponding analytics scheme. The selected viewer is selected for presentation in a graphical user interface based on identifying that the viewer has an analytics scheme related to one of the common attributes. Presentation of the selected viewer includes a selectable graphical representation of each data object in the set of data objects. At least one of the graphical representations is selected and a transaction from the set of transactions initiated on the data object corresponding to the selected graphical representation.
摘要翻译：识别符合与适于在数据对象上执行一组事务的应用相关联的搜索查询的一组数据对象。识别多个公共属性，每个共同属性由数据对象集合中的至少两个对象共享。从多个观看者动态地选择图形分析查看器，每个观看者适于根据相应的分析方案呈现数据对象的表示。基于识别出观看者具有与一个共同属性相关的分析方案，所选择的观看者被选择用于呈现在图形用户界面中。所选择的观众的呈现包括数据对象集合中的每个数据对象的可选图形表示。选择至少一个图形表示，并且从对应于所选择的图形表示的数据对象上发起的来自该组事务的事务。

5. 发明申请

US20130262598A1 SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT 有权
标题翻译：客户关系管理系统与方法
公开(公告)号：US20130262598A1
公开(公告)日：2013-10-03
申请号：US13712608
申请日：2012-12-12
申请人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
发明人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
IPC分类号： H04L12/58
CPC分类号： G06Q30/016 , G06Q50/01 , H04L51/14 , H04L51/32
摘要： According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.
摘要翻译：根据各种实施例，访问在社交媒体系统上张贴的社交媒体消息。确定为类似于社交媒体消息的一个或多个类似消息可以从基于例如社交媒体消息中标识的作者，产品，问题，关键字等的先前发布的消息的数据库中选择。类似的消息可以显示在用户界面的类似消息推荐列表中。确定为与社交媒体消息相关的一个或多个相关知识库文章可以从基于例如在社交媒体消息中标识的产品，问题，关键字等的知识库存储库中选择。相关知识库文章可能会显示在用户界面的知识库文章列表中。

6. 发明授权

US09230257B2 Systems and methods for customer relationship management 有权
标题翻译：用于客户关系管理的系统和方法
公开(公告)号：US09230257B2
公开(公告)日：2016-01-05
申请号：US13712608
申请日：2012-12-12
申请人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
发明人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
IPC分类号： G06F15/16 , G06Q30/00 , G06Q50/00 , H04L12/58
CPC分类号： G06Q30/016 , G06Q50/01 , H04L51/14 , H04L51/32
摘要： According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.
摘要翻译：根据各种实施例，访问在社交媒体系统上张贴的社交媒体消息。确定为类似于社交媒体消息的一个或多个类似消息可以从基于例如社交媒体消息中标识的作者，产品，问题，关键字等的先前发布的消息的数据库中选择。类似的消息可以显示在用户界面的类似消息推荐列表中。确定为与社交媒体消息相关的一个或多个相关知识库文章可以从基于例如在社交媒体消息中标识的产品，问题，关键字等的知识库存储库中选择。相关知识库文章可能会显示在用户界面的知识库文章列表中。

7. 发明申请

US20150347906A1 Predicting the Severity of an Active Support Ticket 有权
标题翻译：预测活动支持票证的严重性
公开(公告)号：US20150347906A1
公开(公告)日：2015-12-03
申请号：US14491594
申请日：2014-09-19
申请人： Gabriele Bodda , Ryan Currier , Venkitesh Subramanian , Prerna Makanawala , Rei Kasai , Devasena Rajamohan , Amith Manoharan Chithambaram , Terence Chesire , Kiran Karadi
发明人： Gabriele Bodda , Ryan Currier , Venkitesh Subramanian , Prerna Makanawala , Rei Kasai , Devasena Rajamohan , Amith Manoharan Chithambaram , Terence Chesire , Kiran Karadi
IPC分类号： G06N5/04 , G06Q10/00 , G06N7/00
CPC分类号： G06Q10/20
摘要： An issue tracking system capable of predicting the likelihood that an outcome of interest will occur during the lifecycle of an active support ticket. The likelihood can be represented as a severity index score. The issue tracking system can apply a predictive algorithm on attributes of the active support ticket to generate the severity index score. The predictive algorithm to use can depend on the outcome of interest while the correlation factors used to configure the predictive algorithm can depend on support tickets that have already been completed.
摘要翻译：一个问题跟踪系统，能够预测在活动支持票据的生命周期内感兴趣的结果将发生的可能性。可能性可以表示为严重性指标得分。问题跟踪系统可以对活动支持票据的属性应用预测算法，以生成严重性指标得分。使用的预测算法可以取决于感兴趣的结果，而用于配置预测算法的相关因子可以取决于已经完成的支持票据。

8. 发明申请

US20130262320A1 SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT 审中-公开
标题翻译：客户关系管理系统与方法
公开(公告)号：US20130262320A1
公开(公告)日：2013-10-03
申请号：US13712541
申请日：2012-12-12
申请人： Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Jothish Karunakaran , Janani Bhuvaneswari Sundar , Claus Wallacher , Venkitesh Subramanian , Krithika Manohar , Rei Kasai , Terence Chesire
发明人： Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Jothish Karunakaran , Janani Bhuvaneswari Sundar , Claus Wallacher , Venkitesh Subramanian , Krithika Manohar , Rei Kasai , Terence Chesire
IPC分类号： G06Q50/00 , G06Q30/00
CPC分类号： G06Q30/016 , G06Q50/01 , H04L51/14 , H04L51/32
摘要： According to various exemplary embodiments, a social media message posted by a user on a social media system is accessed, and a prioritization level is determined based on the social media message. The prioritization level may indicate a measurement of importance of the social media message. Further, the social media message may be inserted into a prioritized message queue, based on the determined prioritization level associated with the social media message.
摘要翻译：根据各种示例性实施例，访问由用户在社交媒体系统上发布的社交媒体消息，并且基于社交媒体消息确定优先级级别。优先级级别可以表示衡量社交媒体消息的重要性。此外，社交媒体消息可以基于与社交媒体消息相关联的所确定的优先级水平被插入到优先消息队列中。

9. 发明授权

US09785918B2 Predicting the severity of an active support ticket 有权
公开(公告)号：US09785918B2
公开(公告)日：2017-10-10
申请号：US14491594
申请日：2014-09-19
申请人： Gabriele Bodda , Ryan Currier , Venkitesh Subramanian , Prerna Makanawala , Rei Kasai , Devasena Rajamohan , Amith Manoharan Chithambaram , Terence Chesire , Kiran Karadi
发明人： Gabriele Bodda , Ryan Currier , Venkitesh Subramanian , Prerna Makanawala , Rei Kasai , Devasena Rajamohan , Amith Manoharan Chithambaram , Terence Chesire , Kiran Karadi
IPC分类号： G06Q10/00
CPC分类号： G06Q10/20
摘要： An issue tracking system capable of predicting the likelihood that an outcome of interest will occur during the lifecycle of an active support ticket. The likelihood can be represented as a severity index score. The issue tracking system can apply a predictive algorithm on attributes of the active support ticket to generate the severity index score. The predictive algorithm to use can depend on the outcome of interest while the correlation factors used to configure the predictive algorithm can depend on support tickets that have already been completed.

10. 发明授权

US09291472B2 Audible consumption of content while traveling to a destination 有权
标题翻译：在旅行到目的地时听到内容消耗
公开(公告)号：US09291472B2
公开(公告)日：2016-03-22
申请号：US14447953
申请日：2014-07-31
申请人： Venkitesh Subramanian , Venkat Iyer , Prerna Makanawala , Lin Pang , Ryan Currier
发明人： Venkitesh Subramanian , Venkat Iyer , Prerna Makanawala , Lin Pang , Ryan Currier
IPC分类号： G01C21/36 , G06Q10/10 , G06Q10/00
CPC分类号： G01C21/3626 , G01C21/3629 , G01C21/3667 , G06Q10/10 , G06Q10/20
摘要： Techniques are described for providing additional content that is relevant to an upcoming service appointment in an audible format. The additional content can be retrieved from remote sources and aggregated to form an audio package to be played back to the technician as the technician travels to a destination address that corresponds with the upcoming service appointment. The additional content retrieved can depend on the estimated travel time to the destination address. By presenting the additional content audibly at the same time as route directions are being presented graphically, the driver can multi-task which results in time savings since the additional content has been consumed during the drive to the upcoming appointment rather than when the technician arrives at the destination address.
摘要翻译：描述技术来提供与可听格式的即将到来的服务约定相关的附加内容。可以从远程源检索附加内容并将其聚合以形成音频包，以在技术人员前往与即将到来的服务约定相对应的目的地地址时回放给技术人员。检索的附加内容可以取决于到目的地地址的估计行进时间。通过以图形方式呈现路线方向的同时呈现附加内容，驾驶员可以进行多任务，这导致时间节省，因为在驱动到即将到来的预约期间已经消耗了附加内容，而不是技术人员到达时目的地址。

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