专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US07461000B2 System and methods for conducting an interactive dialog via a speech-based user interface 有权
标题翻译：通过基于语音的用户界面进行交互式对话的系统和方法
公开(公告)号：US07461000B2
公开(公告)日：2008-12-02
申请号：US10968594
申请日：2004-10-19
申请人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L11/00 , G10L15/00
CPC分类号： G10L15/22
摘要： A system and methods are provided for conducting an interactive dialog via a speech-based user interface. The system includes an auditory prompt module for generating a sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task, and an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts. The error recovery includes providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
摘要翻译：提供了一种通过基于语音的用户界面进行交互式对话的系统和方法。该系统包括用于基于预定的面向用户的任务来生成目标导向听觉提示序列的听觉提示模块，以及用于响应于通信错误的错误恢复模块，所述错误恢复模块基于用户响应目标导向听觉提示的顺序。错误恢复包括提供从错误恢复提示的层级中选择的至少一个错误恢复提示，该选择基于通信错误类型的层次结构。

2. 发明授权

US07885816B2 Efficient presentation of correction options in a speech interface based upon user selection probability 有权
标题翻译：基于用户选择概率在语音界面中有效地呈现校正选项
公开(公告)号：US07885816B2
公开(公告)日：2011-02-08
申请号：US10730662
申请日：2003-12-08
申请人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L15/00 , G06F3/16
CPC分类号： G06Q10/10
摘要： A method, a system, and an apparatus for efficiently presenting correction options. The present invention is capable of analyzing user voice commands and sorting multiple input requests based on user selection probability to determine whether a confirmation step should be presented and, if so, the manner in which the confirmation step should be presented. In particular, the method requests an information input from the user and then assigns a confidence level to the information input. If the confidence level is LOW, then the system performs an immediate confirmation step. If the confidence level assigned is MEDIUM or HIGH, then the information is placed into a data set that is confirmed in a batch confirmation step. The batch confirmation step presents the captured information to the user for confirmation. If any of the information is incorrect, then the method sorts the information in ascending order by confidence level and creates a menu of items that may be changed. The user then makes the change. Once all changes have been made, the batch confirmation is complete as well as the information collection process.
摘要翻译：一种用于有效地呈现校正选项的方法，系统和装置。本发明能够基于用户选择概率来分析用户语音命令和排序多个输入请求，以确定是否应当呈现确认步骤，如果是，则应该呈现确认步骤的方式。特别地，该方法请求从用户输入的信息，然后将信任级别分配给信息输入。如果置信水平为低，则系统将立即执行确认步骤。如果分配的置信水平为MEDIUM或HIGH，则将信息放入在批次确认步骤中确认的数据集中。批量确认步骤将捕获的信息呈现给用户进行确认。如果任何信息不正确，则该方法按照置信水平升序排列信息，并创建可能更改的项目菜单。用户然后进行更改。完成所有更改后，批量确认完成以及信息收集过程。

3. 发明授权

US08566104B2 Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system 有权
标题翻译：错误恢复的数字加权提示从自动语音响应系统传输给人类代理
公开(公告)号：US08566104B2
公开(公告)日：2013-10-22
申请号：US13287004
申请日：2011-11-01
申请人： Vanessa V. Michelini , Melanie D. Polkosky
发明人： Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L17/00 , G10L15/00 , H04M3/00
CPC分类号： G10L15/22 , G10L15/1815
摘要： A method for a speech response system to automatically transfer users to human agents. The method can establish an interactive dialog session between a user and an automated speech response system. An error score can be established when the interactive dialog session is initiated. During the interactive dialog session, responses to dialog prompts can be received. Error weights can be assigned to receive responses determined to be non-valid responses. Different non-valid responses can be assigned different error weights. For each non-valid response, the assigned error weight can be added to the error score. When a value of the error score exceeds a previously established error threshold, a user can be automatically transferred from the automated speech response system to a human agent.
摘要翻译：一种用于语音响应系统的方法，用于将用户自动转移到人类代理。该方法可以在用户和自动语音响应系统之间建立交互式对话会话。当启动交互式对话会话时，可以建立错误分数。在交互式对话会话期间，可以接收到对话提示的响应。可以分配错误权重以接收确定为非有效响应的响应。可以分配不同的无效响应不同的误差。对于每个非有效的响应，可以将分配的误差权重添加到误差分数。当误差分数的值超过先前建立的误差阈值时，可以将用户自动地从自动语音响应系统传送到人类代理。

4. 发明授权

US08380484B2 Method and system of dynamically changing a sentence structure of a message 有权
标题翻译：动态地改变消息的句子结构的方法和系统
公开(公告)号：US08380484B2
公开(公告)日：2013-02-19
申请号：US10915025
申请日：2004-08-10
申请人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G06F17/20
CPC分类号： G10L13/027 , G10L13/033
摘要： A method (50) of dynamically changing a sentence structure of a message can include the step of receiving (51) a user request for information, retrieving (52) data based on the information requested, and altering (53) among an intonation and/or the language conveying the information based on the context of the information to be presented. The intonation can optionally be altered by altering (54) a volume, a speed, and/or a pitch based on the information to be presented. The language can be altered by selecting (55) among a finite set of synonyms based on the information to be presented to the user or by selecting (56) among key verbs, adjectives or adverbs that vary along a continuum.
摘要翻译：动态地改变消息的句子结构的方法（50）可以包括以下步骤：接收（51）用户的信息请求，基于所请求的信息检索（52）数据，并且改变（53）语调和/ 或基于要呈现的信息的上下文来传达信息的语言。可以根据要呈现的信息来改变（54）音量，速度和/或音调来改变语调。可以通过基于要呈现给用户的信息来选择（55）有限的同义词集合之一来选择（55），或通过选择沿着连续体变化的关键动词，形容词或副词中的（56）。

5. 发明授权

US08073699B2 Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system 有权
标题翻译：错误恢复的数字加权提示从自动语音响应系统传输给人类代理
公开(公告)号：US08073699B2
公开(公告)日：2011-12-06
申请号：US11204510
申请日：2005-08-16
申请人： Vanessa V. Michelini , Melanie D. Polkosky
发明人： Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L17/00 , G10L15/00 , H04M3/00
CPC分类号： G10L15/22 , G10L15/1815
摘要： A method for a speech response system to automatically transfer users to human agents. The method can establish an interactive dialog session between a user and an automated speech response system. An error score can be established when the interactive dialog session is initiated. During the interactive dialog session, responses to dialog prompts can be received. Error weights can be assigned to receive responses determined to be non-valid responses. Different non-valid responses can be assigned different error weights. For each non-valid response, the assigned error weight can be added to the error score. When a value of the error score exceeds a previously established error threshold, a user can be automatically transferred from the automated speech response system to a human agent.
摘要翻译：一种用于语音响应系统的方法，用于将用户自动转移到人类代理。该方法可以在用户和自动语音响应系统之间建立交互式对话会话。当启动交互式对话会话时，可以建立错误分数。在交互式对话会话期间，可以接收到对话提示的响应。可以分配错误权重以接收确定为非有效响应的响应。可以分配不同的无效响应不同的误差。对于每个非有效的响应，可以将分配的误差权重添加到误差分数。当误差分数的值超过先前建立的误差阈值时，可以将用户自动地从自动语音响应系统传送到人类代理。

6. 发明授权

US07769592B2 Automatic selection of a disambiguation data field for a speech interface 有权
标题翻译：自动选择语音界面的消歧数据字段
公开(公告)号：US07769592B2
公开(公告)日：2010-08-03
申请号：US10081502
申请日：2002-02-22
申请人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
发明人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
IPC分类号： G10L15/00
CPC分类号： G10L15/26
摘要： A method of disambiguating database search results can include retrieving multiple database entries responsive to a database search. The retrieved database entries can include a plurality of common data fields. The retrieved database entries can be processed according to predetermined speech interface criteria. At least one data field can be selected from the plurality of common data fields for uniquely identifying each retrieved database entry. The data items corresponding to the selected data field for each retrieved database entry can be presented through a speech interface.
摘要翻译：消除数据库搜索结果歧义的方法可以包括响应于数据库搜索检索多个数据库条目。检索的数据库条目可以包括多个公共数据字段。检索的数据库条目可以根据预定的语音接口标准进行处理。可以从多个公共数据字段中选择至少一个数据字段，以唯一地识别每个检索的数据库条目。可以通过语音界面来呈现与每个检索的数据库条目的所选数据字段相对应的数据项。

7. 发明授权

US07117442B1 Efficient presentation of database query results through audio user interfaces 有权
标题翻译：通过音频用户界面高效显示数据库查询结果
公开(公告)号：US07117442B1
公开(公告)日：2006-10-03
申请号：US09775285
申请日：2001-02-01
申请人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
发明人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
IPC分类号： G06F3/00
CPC分类号： G06F17/30991 , G10L15/222
摘要： A system for presenting database query results through an AUI can include a database manager for managing a database query operation on at least one database. The database query operation can produce database query result items. The system further can include a dialog manager for managing the presentation of the database query result items through the AUI concurrently with the database query operation. Notably, the AUI can include a text-to-speech processor for converting the database query result items into audible speech; and, a speech recognition engine for converting speech input into text recognizable by the dialog manager. The AUI further can include a barge-in facility. In one aspect of the invention, the system also can include a queue for storing database query result items from the database query operation; and, a queue manager for managing the insertion and removal of database query items to and from the queue.
摘要翻译：通过AUI呈现数据库查询结果的系统可以包括用于在至少一个数据库上管理数据库查询操作的数据库管理器。数据库查询操作可以产生数据库查询结果项。该系统还可以包括对话管理器，用于通过与数据库查询操作并发地通过AUI来管理数据库查询结果项的呈现。值得注意的是，AUI可以包括用于将数据库查询结果项转换成可听话音的文本到语音处理器; 以及用于将语音输入转换成由对话管理器可识别的文本的语音识别引擎。 AUI还可以包括一个驳船设施。在本发明的一个方面，系统还可以包括用于从数据库查询操作存储数据库查询结果项的队列; 以及用于管理将数据库查询项目插入队列和从队列中删除的队列管理器。

8. 发明授权

US08775947B2 Data sharing software program utilizing a drag-and-drop operation and spring-loaded portal 失效
标题翻译：使用拖放操作和弹簧门户的数据共享软件程序
公开(公告)号：US08775947B2
公开(公告)日：2014-07-08
申请号：US13207762
申请日：2011-08-11
申请人： Anthony E. Martinez , Vanessa V. Michelini
发明人： Anthony E. Martinez , Vanessa V. Michelini
IPC分类号： G06F3/00
CPC分类号： G06F3/0486 , G06F3/048 , G06F3/0481 , G06F3/04812 , G06F3/0487 , H04L41/22 , H04L67/06 , H04L67/08
摘要： Embodiments include a program for transferring of data from a source computer to a location on a target computer utilizing a drag-and-drop operation and a spring-loaded portal. I/O devices are monitored for mouse input that includes coordinates of a mouse pointer. Whether an end-user is utilizing the mouse pointer to perform the drag-and-drop operation is determined. The spring-loaded portal is expanded from a closed position to an open position. A screen snapshot image of the location on the target computer is retrieved and overlaid on the spring-loaded portal. The transferring of data from the source computer to the location on the target computer is executed, wherein the location on the target computer is previewable at the source computer through the spring-loaded portal. Whether to abort the transferring of data is determined. The spring-loaded portal is minimized from the open position to the closed position.
摘要翻译：实施例包括利用拖放操作和弹簧加载入口将数据从源计算机传送到目标计算机上的位置的程序。监视I / O设备的鼠标输入，包括鼠标指针的坐标。确定最终用户是否正在利用鼠标指针执行拖放操作。弹簧加载的门户从关闭位置扩展到打开位置。目标计算机上位置的屏幕快照图像被检索并覆盖在弹簧加载的门户上。执行将数据从源计算机传送到目标计算机上的位置，其中目标计算机上的位置可以通过弹簧加载的门户在源计算机上预览。确定是否中止数据传输。弹簧加载的入口从打开位置最小化到关闭位置。

9. 发明申请

US20130042183A1 DATA SHARING SOFTWARE PROGRAM UTILIZING A DRAG-AND-DROP OPERATION AND SPRING-LOADED PORTAL 失效
标题翻译：数据共享软件程序使用DRAG-AND-DROP操作和SPRING-LOADED门户
公开(公告)号：US20130042183A1
公开(公告)日：2013-02-14
申请号：US13207762
申请日：2011-08-11
申请人： Anthony E. Martinez , Vanessa V. Michelini
发明人： Anthony E. Martinez , Vanessa V. Michelini
IPC分类号： G06F3/00
CPC分类号： G06F3/0486 , G06F3/048 , G06F3/0481 , G06F3/04812 , G06F3/0487 , H04L41/22 , H04L67/06 , H04L67/08
摘要： Embodiments include a program for transferring of data from a source computer to a location on a target computer utilizing a drag-and-drop operation and a spring-loaded portal. I/O devices are monitored for mouse input that includes coordinates of a mouse pointer. Whether an end-user is utilizing the mouse pointer to perform the drag-and-drop operation is determined. The spring-loaded portal is expanded from a closed position to an open position. A screen snapshot image of the location on the target computer is retrieved and overlaid on the spring-loaded portal. The transferring of data from the source computer to the location on the target computer is executed, wherein the location on the target computer is previewable at the source computer through the spring-loaded portal. Whether to abort the transferring of data is determined. The spring-loaded portal is minimized from the open position to the closed position.
摘要翻译：实施例包括利用拖放操作和弹簧加载入口将数据从源计算机传送到目标计算机上的位置的程序。监视I / O设备的鼠标输入，包括鼠标指针的坐标。确定最终用户是否正在利用鼠标指针执行拖放操作。弹簧加载的门户从关闭位置扩展到打开位置。目标计算机上位置的屏幕快照图像被检索并覆盖在弹簧加载的门户上。执行将数据从源计算机传送到目标计算机上的位置，其中目标计算机上的位置可以通过弹簧加载的门户在源计算机上预览。确定是否中止数据传输。弹簧加载的入口从打开位置最小化到关闭位置。

10. 发明申请

US20120209613A1 METHOD AND ARRANGEMENT FOR MANAGING GRAMMAR OPTIONS IN A GRAPHICAL CALLFLOW BUILDER 有权
标题翻译：用于管理图形呼叫建筑物中的灰度选项的方法和布置
公开(公告)号：US20120209613A1
公开(公告)日：2012-08-16
申请号：US13344193
申请日：2012-01-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
IPC分类号： G10L11/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译：语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式