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    • 8. 发明申请
    • SYSTEM FOR PROACTIVELY TROUBLESHOOTING SET TOP BOX ISSUES
    • 系统故障排除设置顶盒问题
    • US20090328098A1
    • 2009-12-31
    • US12164547
    • 2008-06-30
    • Syed Zafar Beyabani
    • Syed Zafar Beyabani
    • G06F3/00
    • H04N17/04G06F11/0709G06F11/0748G06F11/0751G06F11/0793
    • A system for proactively troubleshooting set top box issues may include a media distribution network with a remote requesting device and a programming guide server. The programming guide server may be configured to identify a guide data retrieval profile of the requesting device, compare the guide data retrieval profile to an expected profile, and flag the requesting device for troubleshooting based on a lack of correspondence between the retrieval profile and the expected profile. Additionally methods for discovering related devices, predicting that the related devices also require troubleshooting, and limiting restorative measures to only those devices that have been confirmed to be affected by a service issue may also be implemented by the system.
    • 用于主动排除机顶盒问题的系统可以包括具有远程请求设备和编程指南服务器的媒体分发网络。 编程指南服务器可以被配置为识别请求设备的引导数据检索简档,将引导数据检索简档与预期简档进行比较,并且基于检索简档和预期的对应关系之间的对应关系来标记请求设备进行故障排除 个人资料 另外,用于发现相关设备的方法,预测相关设备还需要故障排除,并且将修复措施仅限于已被确认受服务问题影响的设备也可以由系统来实现。