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    • 3. 发明授权
    • Dynamically reconfigurable distributed interactive voice response system
    • 动态可重配置的分布式交互式语音应答系统
    • US08565390B2
    • 2013-10-22
    • US13523289
    • 2012-06-14
    • Te-Kai LiuKiyoshi Maruyama
    • Te-Kai LiuKiyoshi Maruyama
    • H04M1/64
    • H04M3/4938H04M3/42068
    • The present invention relates to managing connections between one or more data network interfaces and one or more phone interfaces. In one embodiment, a manager process, running on a computer system receives one or more telephone calls from one or more users over one of the phone interfaces and then accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The manager process looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. A two-way communication with the associated IRA occurs during the session.
    • 本发明涉及管理一个或多个数据网络接口与一个或多个电话接口之间的连接。 在一个实施例中,在计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫,然后访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理(IRA)标识符。 向用户呈现服务标识符的菜单。 管理者进程查找与用户从菜单中选择的服务标识相关联的其中一个IRA的代理地址,并与相关联的IRA建立会话。 在会话期间发生与相关IRA的双向通信。
    • 4. 发明授权
    • Dynamically reconfigurable distributed interactive voice response system
    • 动态可重配置的分布式交互式语音应答系统
    • US08233593B2
    • 2012-07-31
    • US12102969
    • 2008-04-15
    • Te-Kai LiuKiyoshi Maruyama
    • Te-Kai LiuKiyoshi Maruyama
    • H04M1/64
    • H04M3/4938H04M3/42068
    • The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.
    • 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫,而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理(IRA)标识符。 向用户呈现服务标识符的菜单。 然后,系统从菜单中查找与用户选择的服务标识符相关联的IRA之一的代理地址,并与相关联的IRA建立会话。 完成此操作后,会话中会发生与相关IRA的双向通信。 在此通信中,IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。
    • 6. 发明授权
    • Dynamically reconfigurable distributed interactive voice response system
    • 动态可重配置的分布式交互式语音应答系统
    • US08379808B2
    • 2013-02-19
    • US12125432
    • 2008-05-22
    • Te-Kai LiuKiyoshi Maruyama
    • Te-Kai LiuKiyoshi Maruyama
    • H04M1/64
    • H04M3/4938H04M3/42068
    • The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.
    • 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫,而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理(IRA)标识符。 向用户呈现服务标识符的菜单。 然后,系统从菜单中查找与用户选择的服务标识符相关联的IRAs之一的代理地址,并与相关联的IRA建立会话。 完成此操作后,会话中会发生与相关IRA的双向通信。 在此通信中,IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。
    • 7. 发明申请
    • DYNAMICALLY RECONFIGURABLE DISTRIBUTED INTERACTIVE VOICE RESPONSE SYSTEM
    • 动态可重配置分布式交互式语音响应系统
    • US20080285728A1
    • 2008-11-20
    • US12125432
    • 2008-05-22
    • Te-Kai LiuKiyoshi Maruyama
    • Te-Kai LiuKiyoshi Maruyama
    • H04M1/64
    • H04M3/4938H04M3/42068
    • The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.
    • 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫,而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理(IRA)标识符。 向用户呈现服务标识符的菜单。 然后,系统从菜单中查找与用户选择的服务标识符相关联的IRAs之一的代理地址,并与相关联的IRA建立会话。 完成此操作后,会话中会发生与相关IRA的双向通信。 在此通信中,IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。
    • 8. 发明申请
    • DYNAMICALLY RECONFIGURABLE DISTRIBUTED INTERACTIVE VOICE RESPONSE SYSTEM
    • 动态可重配置分布式交互式语音响应系统
    • US20120250849A1
    • 2012-10-04
    • US13523289
    • 2012-06-14
    • Te-Kai LiuKiyoshi Maruyama
    • Te-Kai LiuKiyoshi Maruyama
    • H04M3/00
    • H04M3/4938H04M3/42068
    • The present invention relates to managing connections between one or more data network interfaces and one or more phone interfaces. In one embodiment, a manager process, running on a computer system receives one or more telephone calls from one or more users over one of the phone interfaces and then accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The manager process looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. A two-way communication with the associated IRA occurs during the session.
    • 本发明涉及管理一个或多个数据网络接口与一个或多个电话接口之间的连接。 在一个实施例中,在计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫,然后访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理(IRA)标识符。 向用户呈现服务标识符的菜单。 管理者进程查找与用户从菜单中选择的服务标识相关联的其中一个IRA的代理地址,并与相关联的IRA建立会话。 在会话期间发生与相关IRA的双向通信。
    • 9. 发明授权
    • Dynamically reconfigurable distributed interactive voice response system
    • 动态可重配置的分布式交互式语音应答系统
    • US07379539B2
    • 2008-05-27
    • US10917550
    • 2004-08-12
    • Te-Kai LiuKiyoshi Maruyama
    • Te-Kai LiuKiyoshi Maruyama
    • H04M1/64
    • H04M3/4938H04M3/42068
    • The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.
    • 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫,而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理(IRA)标识符。 向用户呈现服务标识符的菜单。 然后,系统从菜单中查找与用户选择的服务标识符相关联的IRAs之一的代理地址,并与相关联的IRA建立会话。 完成此操作后,会话中会发生与相关IRA的双向通信。 在此通信中,IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。