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    • 5. 发明申请
    • IP BASED AUTOMATIC RESPONSE SERVICE SYSTEM AND METHOD FOR ELECTRONIC DEVICE
    • 基于IP的自动响应服务系统和电子设备的方法
    • US20140003599A1
    • 2014-01-02
    • US13921524
    • 2013-06-19
    • TI SQUARE TECHNOLOGY LIMITEDSamsung Electronics Co., Ltd.
    • Jae-Hwan KIMGil-Soo LEEDo-Yeon CHOI
    • H04M3/51
    • H04M3/5191H04M3/5166H04M2203/253
    • An electronic device using an Internet Protocol (IP) telephony technology and a method and system for forwarding information between the electronic device and a call center system are provided. The method includes sending, by an electronic device, a telephony connection request to a call center system, generating, by a switch device, a response message including connection information of a web ARS server of the call center system in response to the telephony connection request, sending, by the switch device, the response message including the connection information to the electronic device, forming, by the electronic device, a data session with the web ARS server using the received connection information of the web ARS server, and providing the ARS of the display scheme using information received from the web ARS server.
    • 提供了一种使用因特网协议(IP)电话技术的电子设备以及用于在电子设备和呼叫中心系统之间转发信息的方法和系统。 该方法包括由电子设备向电话中心系统发送电话连接请求,由交换设备通过响应电话连接请求生成包括呼叫中心系统的网络ARS服务器的连接信息的响应消息 ,由所述交换设备向所述电子设备发送包括所述连接信息的响应消息,由所述电子设备使用所述接收到的所述Web ARS服务器的连接信息与所述web ARS服务器进行数据会话,并且提供所述ARS 的显示方案使用从ARS服务器接收的信息。