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1. 发明授权

US07236583B2 System and method for optimizing call routing to an agent 有权
标题翻译：用于优化到代理的呼叫路由的系统和方法
公开(公告)号：US07236583B2
公开(公告)日：2007-06-26
申请号：US10442000
申请日：2003-05-20
申请人： Robert P. Beckstrom , Eric James
发明人： Robert P. Beckstrom , Eric James
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , H04M3/5234 , H04M3/5238
摘要： A method for optimizing a workload of an agent of the transaction processing system is disclosed, where the agent handles inbound and outbound calls and the calls are based on voice-dialog communication and/or text-dialog communication. The method includes obtaining historical data from a database based on a category of a current call handled by the agent, where the historical data provides an indication of an expected duration of the call. The method also includes determining a predicted end time of the current call. If an inbound call is pending, the inbound call is routed to the agent after the current call terminates. If an inbound call is not pending, then an outbound call number is obtained from a list of outbound call numbers to be placed, the outbound call is placed a determined amount of time prior to the predicted end time of the current call, and the outbound call is routed to the agent.
摘要翻译：公开了一种用于优化事务处理系统的代理的工作负载的方法，其中代理处理入站和出站呼叫，并且呼叫基于语音对话通信和/或文本对话通信。该方法包括基于由代理处理的当前呼叫的类别从数据库获取历史数据，其中历史数据提供呼叫的预期持续时间的指示。该方法还包括确定当前呼叫的预测结束时间。如果入站呼叫正在等待，则在当前呼叫终止后，呼入呼叫路由到代理。如果入站呼叫未挂起，则从要发出的出站呼叫号码的列表中获取出站呼叫号码，则在当前呼叫的预计结束时间之前将出站呼叫置于确定的时间量之外，并且出站呼叫路由到代理。

2. 发明授权

US08059004B2 Drain blockage responsive alarm system 失效
标题翻译：排水堵塞响应报警系统
公开(公告)号：US08059004B2
公开(公告)日：2011-11-15
申请号：US12349964
申请日：2009-01-07
申请人： Eric James , Laura James
发明人： Eric James , Laura James
IPC分类号： G08B21/00
CPC分类号： E03C1/242 , E03F7/00
摘要： Disclosed is a drain blockage responsive alarm system. The drain blockage responsive alarm system comprises a cleanout cap member, at least one drain blockage responsive element, and an alarming module. The cleanout cap member is capable of being installed at a portion of a drain pipe. Further, the at least one drain blockage responsive element is configured to the cleanout cap member adapted to sense clog deposition at the portion of the drain pipe, and to generate an output signal upon sensing the clog deposition. Furthermore, the alarming module is electrically coupled to the at least one drain blockage responsive element for generating an alarm signal upon receiving the output signal.
摘要翻译：泄漏阻塞响应报警系统。排水阻塞响应报警系统包括清洁盖构件，至少一个排水堵塞响应元件和报警模块。清洁盖构件能够安装在排水管的一部分。此外，至少一个排水堵塞响应元件构造成适于感测排水管部分处的堵塞沉积的清洁盖构件，并且在感测堵塞沉积时产生输出信号。此外，警报模块电耦合到至少一个漏极阻塞响应元件，用于在接收到输出信号时产生报警信号。

3. 发明授权

US08041023B1 System and method of using a phone to access information in a call center 有权
标题翻译：使用电话访问呼叫中心信息的系统和方法
公开(公告)号：US08041023B1
公开(公告)日：2011-10-18
申请号：US09675597
申请日：2000-09-29
申请人： Eric James , David Funck
发明人： Eric James , David Funck
IPC分类号： H04M3/00 , H04M1/24
CPC分类号： H04M3/4938 , H04M3/22 , H04M3/382 , H04M3/42204 , H04M3/4936 , H04M3/5125 , H04M3/5166 , H04M3/5175 , H04M3/5191 , H04M2201/39 , H04M2201/40 , H04M2201/60 , H04M2203/1033 , H04M2203/6018
摘要： A system and method of using voice to access information in a call center is disclosed. Providing a voice response server to handle requests from local and remote administrators allows a call center to be managed even when administrators are physically distant from the call center. The voice response server may adhere to VoiceXML to process requests for call center information from administrators.
摘要翻译：公开了一种使用语音来访问呼叫中心中的信息的系统和方法。提供语音响应服务器来处理来自本地和远程管理员的请求，即使管理员远离呼叫中心，也可以管理呼叫中心。语音响应服务器可以遵守VoiceXML来处理来自管理员的呼叫中心信息的请求。

4. 发明授权

US07095825B2 Multi-media transactions presentation based on user physical characteristics 有权
标题翻译：基于用户身体特征的多媒体交易呈现
公开(公告)号：US07095825B2
公开(公告)日：2006-08-22
申请号：US10675316
申请日：2003-09-30
申请人： Eric James , David Funck
发明人： Eric James , David Funck
IPC分类号： H04M11/00
CPC分类号： H04W4/18 , H04L69/08 , H04M3/5233 , H04M2201/60 , H04W80/04 , H04W88/16 , H04W92/02
摘要： The method and apparatus is for converting messages and responses between different formats in a communication system. The method may have in one embodiment the following steps: providing at least one plug-in that implements at least one message format conversion in the communication system; assigning the at least one plug-in to a handicapped agent; and activating the at least one plug-in for the respective handicapped agent for converting received messages in a first format to a second format and for converting responses in the second format to the first format. The apparatus implements the method.
摘要翻译：该方法和装置用于在通信系统中转换不同格式之间的消息和响应。该方法在一个实施例中可以具有以下步骤：提供在通信系统中实现至少一个消息格式转换的至少一个插件; 将所述至少一个插件分配给残疾代理; 以及激活用于相应的残障代理的所述至少一个插件，用于将接收到的第一格式的消息转换成第二格式，以及将所述第二格式的响应转换为所述第一格式。该装置实现该方法。

5. 发明授权

US08777249B1 Hand motion wheelchair assembly 有权
标题翻译：手摇轮椅组装
公开(公告)号：US08777249B1
公开(公告)日：2014-07-15
申请号：US13659954
申请日：2012-10-25
申请人： David Roman , Eric James
发明人： David Roman , Eric James
IPC分类号： B62M1/14 , A61G5/02
CPC分类号： A61G5/021 , A61G5/023 , A61G5/026 , B62M1/14
摘要： A wheelchair assembly for propelling a wheelchair is provided. The wheelchair has front wheels and rear wheels and a pair of armrests. The wheelchair assembly comprises a first gear wheel secured to each rear wheel and a second gear wheel secured to each armrest. The second gear wheel is positioned directly over the first gear wheel with the second gear wheel being completely encased by a cover. A chain is secured over and between the first and second gear wheels and extends from an opening in the cover. Rotatable handles are attached to each armrest with each having a grasping portion extending Upward. A control linkage extends between the handles and the second gear wheels and mounted to and under the armrest such that rotation of the handles also rotates the second gear wheels with the control linkage being perpendicular to the line formed between the first and second gear wheels.
摘要翻译：提供用于推动轮椅的轮椅组件。轮椅有前轮和后轮以及一对扶手。轮椅组件包括固定到每个后轮的第一齿轮和固定到每个扶手的第二齿轮。第二齿轮直接位于第一齿轮上方，第二齿轮被盖完全包围。链条固定在第一和第二齿轮之间并且在第一和第二齿轮之间并且从盖的开口延伸。可旋转手柄连接到每个扶手上，每个扶手具有向上延伸的抓握部分。控制联动装置在手柄和第二齿轮之间延伸并安装在扶手上和下面，使得手柄的旋转也使第二齿轮旋转，控制联动装置垂直于形成在第一和第二齿轮之间的线。

6. 发明授权

US07460651B2 Contact identifier for message types 有权
标题翻译：消息类型的联系人标识符
公开(公告)号：US07460651B2
公开(公告)日：2008-12-02
申请号：US10320002
申请日：2002-12-16
申请人： Dave Mosquera , Carlo Bonifazi , Nayel Saleh , Eric James , Mary Ellen Moser , Mike Sheridan , Dave Wesen , Mike Hollatz , Mike Peters , David Funck , Jeff Hodson , Robert Beckstrom , Anthony Dezonno
发明人： Dave Mosquera , Carlo Bonifazi , Nayel Saleh , Eric James , Mary Ellen Moser , Mike Sheridan , Dave Wesen , Mike Hollatz , Mike Peters , David Funck , Jeff Hodson , Robert Beckstrom , Anthony Dezonno
IPC分类号： H04M1/64
CPC分类号： H04L12/56
摘要： A method and apparatus are provided for routing a plurality of different types of Internet messages within a host to a plurality of agents. The method includes the steps of determining the message type of each of the plurality of different types of Internet messages and inserting a message type identifier into a packet of each message type of the plurality of different message types. The method further includes the steps of routing the packets to an Internet message distributor and distributing the messages within the Internet message distributor to the plurality of agents based upon the inserted message type identifier.
摘要翻译：提供了一种用于将主机内的多个不同类型的因特网消息路由到多个代理的方法和装置。该方法包括以下步骤：确定多个不同类型的因特网消息中的每一个的消息类型，并将消息类型标识符插入到多个不同消息类型的每个消息类型的分组中。该方法还包括以下步骤：基于所插入的消息类型标识符，将分组路由到因特网消息分发器并将互联网消息分发器内的消息分发到多个代理。

7. 发明授权

US07369653B2 Method of delivering enterprise data through a call center 有权
标题翻译：通过呼叫中心提供企业数据的方法
公开(公告)号：US07369653B2
公开(公告)日：2008-05-06
申请号：US10011578
申请日：2001-11-05
申请人： Anthony Dezonno , Jeffrey Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Mark J. Power , Craig R. Shambaugh , Dave Mosquera , Nayel Saleh
发明人： Anthony Dezonno , Jeffrey Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Mark J. Power , Craig R. Shambaugh , Dave Mosquera , Nayel Saleh
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/523 , H04M3/42059 , H04M3/493
摘要： A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.
摘要翻译：描述了通过企业的呼叫中心向客户端提供企业信息的方法和装置。该方法包括以下步骤：基于通过客户端和呼叫中心之间的呼叫连接接收到的呼叫关联信息来检测客户端的身份，基于客户端的身份向客户端呈现多个选项，并向客户端呈现客户端基于多个选项中的选定选项的企业信息。

8. 发明授权

US06987846B1 System and method of changing entity configuration information while automatically monitoring and displaying such information in a call center 有权
标题翻译：在呼叫中心自动监视和显示这些信息的同时更改实体配置信息的系统和方法
公开(公告)号：US06987846B1
公开(公告)日：2006-01-17
申请号：US09584306
申请日：2000-05-31
申请人： Eric James
发明人： Eric James
IPC分类号： H04M3/42
CPC分类号： H04M3/51 , H04M3/5175 , H04M2201/38 , H04M2242/30 , Y10S379/913
摘要： A system and method of changing entity configuration information in a call center is disclosed. By automatically monitoring entities in a call center, selecting an entity in the call center, and modifying configuration information of the selected entity, keeping track of entities in a call center is automated. Agents and consoles are examples of entities monitored in the call center. When agents or consoles change physical location, the electronic floor plan is automatically updated to reflect the new physical location information for the agents and consoles. Further, a supervisor of a call center can change entity configuration information by selecting an entity on the electronic floor plan.
摘要翻译：公开了一种在呼叫中心改变实体配置信息的系统和方法。通过自动监视呼叫中心中的实体，在呼叫中心中选择实体，并修改所选实体的配置信息，跟踪呼叫中心中的实体是自动的。代理和控制台是在呼叫中心监控的实体的示例。当代理或控制台更改物理位置时，电子平面图将自动更新，以反映代理和控制台的新的物理位置信息。此外，呼叫中心的主管可以通过选择电子平面图上的实体来改变实体配置信息。

9. 发明授权

US08745142B2 Method and system for publishing ACD specific data 有权
标题翻译：发布ACD具体数据的方法和系统
公开(公告)号：US08745142B2
公开(公告)日：2014-06-03
申请号：US12075022
申请日：2008-03-07
申请人： Eric James
发明人： Eric James
IPC分类号： G06F15/16
CPC分类号： H04M3/5175
摘要： Method and system for publishing real-time data, that is unique and specific for administering automatic contact distribution (ACD) systems, via a simple standard and in locations that are accessed readily.
摘要翻译：用于发布实时数据的方法和系统，这是通过简单的标准和易于访问的位置管理自动联系人分发（ACD）系统的唯一和特定的。

10. 发明授权

US08409500B2 Bottle, system and method for sterilizing a liquid 有权
标题翻译：瓶子，系统和方法灭菌液体
公开(公告)号：US08409500B2
公开(公告)日：2013-04-02
申请号：US13406863
申请日：2012-02-28
申请人： Eric James
发明人： Eric James
IPC分类号： A61L2/00 , B01J19/00 , A61N5/00 , B01D17/08 , H05F3/00 , G08B17/12 , B67D5/58
CPC分类号： C02F1/325 , C02F2201/009 , C02F2307/02 , Y02A20/212
摘要： A bottle, a system and a method sterilize a liquid. The bottle has an interior to hold the liquid and an ultraviolet light emitting lamp that extends into the interior. A cord may be attached to the bottle so that pulling the cord may power the ultraviolet light emitting lamp and/or charge a battery used to power the ultraviolet light emitting lamp. The bottle may have a status light that indicates that the ultraviolet light emitting lamp may have an amount of power equal to or greater than a threshold value, such as, for example, an amount of power necessary for the ultraviolet light emitting lamp to operate for ninety seconds. The bottle may have a removable lid located opposite to the ultraviolet light emitting lamp.
摘要翻译：瓶子，系统和方法消毒液体。瓶子具有用于保持液体的内部和延伸到内部的紫外线发光灯。绳可以附接到瓶子，使得拉动绳索可以为紫外线发光灯供电和/或为用于为紫外线发光灯供电的电池充电。瓶可以具有状态灯，其指示紫外光发射灯可具有等于或大于阈值的功率量，例如紫外发光灯操作所需的功率量九十秒。瓶子可以具有与紫外线发光灯相对的可拆卸的盖子。

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