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1. 发明授权

US07369653B2 Method of delivering enterprise data through a call center 有权
标题翻译：通过呼叫中心提供企业数据的方法
公开(公告)号：US07369653B2
公开(公告)日：2008-05-06
申请号：US10011578
申请日：2001-11-05
申请人： Anthony Dezonno , Jeffrey Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Mark J. Power , Craig R. Shambaugh , Dave Mosquera , Nayel Saleh
发明人： Anthony Dezonno , Jeffrey Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Mark J. Power , Craig R. Shambaugh , Dave Mosquera , Nayel Saleh
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/523 , H04M3/42059 , H04M3/493
摘要： A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.
摘要翻译：描述了通过企业的呼叫中心向客户端提供企业信息的方法和装置。该方法包括以下步骤：基于通过客户端和呼叫中心之间的呼叫连接接收到的呼叫关联信息来检测客户端的身份，基于客户端的身份向客户端呈现多个选项，并向客户端呈现客户端基于多个选项中的选定选项的企业信息。

2. 发明授权

US06961419B2 Contact center data integration with enterprise applications 有权
标题翻译：与企业应用程序的联络中心数据集成
公开(公告)号：US06961419B2
公开(公告)日：2005-11-01
申请号：US10114487
申请日：2002-04-02
申请人： Mark J. Power , Dave Mosquera , Anthony J. Dezonno , Jeffrey D. Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Craig R. Shambaugh , Nayel Saleh
发明人： Mark J. Power , Dave Mosquera , Anthony J. Dezonno , Jeffrey D. Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Craig R. Shambaugh , Nayel Saleh
IPC分类号： H04M3/523 , H04M3/00
CPC分类号： H04M3/523 , H04M3/42068 , H04M2201/38
摘要： A method and apparatus are provided for processing a call with a client detected by a call center to an agent of the call center. The method includes the step of providing a call object for the call, collecting attributes of the call within the call object, associating an agent object with the call object and displaying client data to an agent of the call center based upon a view process of the associated agent object.
摘要翻译：提供了一种方法和装置，用于处理由呼叫中心检测到的客户端到呼叫中心的代理的呼叫。该方法包括以下步骤：为呼叫提供呼叫对象，在呼叫对象内收集呼叫的属性，将代理对象与呼叫对象相关联，并且基于呼叫对象的查看过程将客户端数据显示给呼叫中心的代理关联代理对象。

3. 发明授权

US06870926B2 Method of optimizing call center resources based upon statistics 有权
标题翻译：基于统计信息优化呼叫中心资源的方法
公开(公告)号：US06870926B2
公开(公告)日：2005-03-22
申请号：US09992367
申请日：2001-11-06
申请人： Craig R. Shambaugh , Joe Bloom , Anthony J. Dezonno , David Funck , Jeff Hodson , Eric James , Michael Peters , Mark J. Power , Dave Mosquera , Nayel Saleh
发明人： Craig R. Shambaugh , Joe Bloom , Anthony J. Dezonno , David Funck , Jeff Hodson , Eric James , Michael Peters , Mark J. Power , Dave Mosquera , Nayel Saleh
IPC分类号： H04M3/51 , H04M3/523 , H04M3/00
CPC分类号： H04M3/5232 , H04M3/5175 , H04M3/5183 , H04M3/5233
摘要： A method and apparatus are provided for allocating resources within a call center based upon a predetermined business rule of an enterprise controlling the call center. The method includes the steps of analyzing records from a plurality of call transactions based upon the predetermined business rule, recognizing a correlation among the call transaction records based upon the predetermined business rule and adjusting a resource of the call transactions based upon the recognized correlation and predetermined business rule.
摘要翻译：提供了一种方法和装置，用于基于控制呼叫中心的企业的预定业务规则来在呼叫中心内分配资源。该方法包括以下步骤：基于预定业务规则分析来自多个呼叫交易的记录，基于预定的业务规则识别呼叫交易记录之间的相关性，并且基于所识别的相关性和预定的相关性来调整呼叫交易的资源业务规则

4. 发明授权

US07363588B2 GUI for organizational environment 有权
标题翻译：组织环境的GUI
公开(公告)号：US07363588B2
公开(公告)日：2008-04-22
申请号：US10285868
申请日：2002-11-01
申请人： Nayel Saleh , Mark Powers , Mike Peters , Jeff Hodson , Craig Shambaugh , David Funck , Eric James , Joseph Bloom , Dave Mosquera , Anthony Dezonno
发明人： Nayel Saleh , Mark Powers , Mike Peters , Jeff Hodson , Craig Shambaugh , David Funck , Eric James , Joseph Bloom , Dave Mosquera , Anthony Dezonno
IPC分类号： G09G5/00 , G06K15/00
CPC分类号： G06F17/227 , G06F17/30569 , G06F17/30905
摘要： A method and apparatus are described for providing a graphical user interface for a plurality of users under a predetermined format substantially controlled by an employer of the plurality of users. The method includes the steps of disposing a proxy server between the plurality of users and an information resource used by at least one user of the plurality of users and converting information exchanged between the predetermined format substantially controlled by the employer of the user and a predetermined format of the information resource.
摘要翻译：描述了一种方法和装置，用于以基本上由多个用户的雇主控制的预定格式为多个用户提供图形用户界面。该方法包括以下步骤：在所述多个用户之间设置代理服务器和由所述多个用户中的至少一个用户使用的信息资源，以及在由所述用户的雇主基本控制的所述预定格式与预定格式之间交换的信息的信息资源。

5. 发明授权

US07460651B2 Contact identifier for message types 有权
标题翻译：消息类型的联系人标识符
公开(公告)号：US07460651B2
公开(公告)日：2008-12-02
申请号：US10320002
申请日：2002-12-16
申请人： Dave Mosquera , Carlo Bonifazi , Nayel Saleh , Eric James , Mary Ellen Moser , Mike Sheridan , Dave Wesen , Mike Hollatz , Mike Peters , David Funck , Jeff Hodson , Robert Beckstrom , Anthony Dezonno
发明人： Dave Mosquera , Carlo Bonifazi , Nayel Saleh , Eric James , Mary Ellen Moser , Mike Sheridan , Dave Wesen , Mike Hollatz , Mike Peters , David Funck , Jeff Hodson , Robert Beckstrom , Anthony Dezonno
IPC分类号： H04M1/64
CPC分类号： H04L12/56
摘要： A method and apparatus are provided for routing a plurality of different types of Internet messages within a host to a plurality of agents. The method includes the steps of determining the message type of each of the plurality of different types of Internet messages and inserting a message type identifier into a packet of each message type of the plurality of different message types. The method further includes the steps of routing the packets to an Internet message distributor and distributing the messages within the Internet message distributor to the plurality of agents based upon the inserted message type identifier.
摘要翻译：提供了一种用于将主机内的多个不同类型的因特网消息路由到多个代理的方法和装置。该方法包括以下步骤：确定多个不同类型的因特网消息中的每一个的消息类型，并将消息类型标识符插入到多个不同消息类型的每个消息类型的分组中。该方法还包括以下步骤：基于所插入的消息类型标识符，将分组路由到因特网消息分发器并将互联网消息分发器内的消息分发到多个代理。

6. 发明授权

US08041023B1 System and method of using a phone to access information in a call center 有权
标题翻译：使用电话访问呼叫中心信息的系统和方法
公开(公告)号：US08041023B1
公开(公告)日：2011-10-18
申请号：US09675597
申请日：2000-09-29
申请人： Eric James , David Funck
发明人： Eric James , David Funck
IPC分类号： H04M3/00 , H04M1/24
CPC分类号： H04M3/4938 , H04M3/22 , H04M3/382 , H04M3/42204 , H04M3/4936 , H04M3/5125 , H04M3/5166 , H04M3/5175 , H04M3/5191 , H04M2201/39 , H04M2201/40 , H04M2201/60 , H04M2203/1033 , H04M2203/6018
摘要： A system and method of using voice to access information in a call center is disclosed. Providing a voice response server to handle requests from local and remote administrators allows a call center to be managed even when administrators are physically distant from the call center. The voice response server may adhere to VoiceXML to process requests for call center information from administrators.
摘要翻译：公开了一种使用语音来访问呼叫中心中的信息的系统和方法。提供语音响应服务器来处理来自本地和远程管理员的请求，即使管理员远离呼叫中心，也可以管理呼叫中心。语音响应服务器可以遵守VoiceXML来处理来自管理员的呼叫中心信息的请求。

7. 发明授权

US07095825B2 Multi-media transactions presentation based on user physical characteristics 有权
标题翻译：基于用户身体特征的多媒体交易呈现
公开(公告)号：US07095825B2
公开(公告)日：2006-08-22
申请号：US10675316
申请日：2003-09-30
申请人： Eric James , David Funck
发明人： Eric James , David Funck
IPC分类号： H04M11/00
CPC分类号： H04W4/18 , H04L69/08 , H04M3/5233 , H04M2201/60 , H04W80/04 , H04W88/16 , H04W92/02
摘要： The method and apparatus is for converting messages and responses between different formats in a communication system. The method may have in one embodiment the following steps: providing at least one plug-in that implements at least one message format conversion in the communication system; assigning the at least one plug-in to a handicapped agent; and activating the at least one plug-in for the respective handicapped agent for converting received messages in a first format to a second format and for converting responses in the second format to the first format. The apparatus implements the method.
摘要翻译：该方法和装置用于在通信系统中转换不同格式之间的消息和响应。该方法在一个实施例中可以具有以下步骤：提供在通信系统中实现至少一个消息格式转换的至少一个插件; 将所述至少一个插件分配给残疾代理; 以及激活用于相应的残障代理的所述至少一个插件，用于将接收到的第一格式的消息转换成第二格式，以及将所述第二格式的响应转换为所述第一格式。该装置实现该方法。

8. 发明申请

US20050069094A1 Multi-media transactions presentation based on user physical characteristics 有权
标题翻译：基于用户身体特征的多媒体交易呈现
公开(公告)号：US20050069094A1
公开(公告)日：2005-03-31
申请号：US10675316
申请日：2003-09-30
申请人： Eric James , David Funck
发明人： Eric James , David Funck
IPC分类号： H04L12/56 , H04L29/06 , H04M3/00 , H04M3/523 , H04M5/00 , H04M11/00 , H04W4/18 , H04W80/04 , H04W88/16 , H04W92/02
CPC分类号： H04W4/18 , H04L69/08 , H04M3/5233 , H04M2201/60 , H04W80/04 , H04W88/16 , H04W92/02
摘要： The method and apparatus is for converting messages and responses between different formats in a communication system. The method may have in one embodiment the following steps: providing at least one plug-in that implements at least one message format conversion in the communication system; assigning the at least one plug-in to a handicapped agent; and activating the at least one plug-in for the respective handicapped agent for converting received messages in a first format to a second format and for converting responses in the second format to the first format. The apparatus implements the method.
摘要翻译：该方法和装置用于在通信系统中转换不同格式之间的消息和响应。该方法在一个实施例中可以具有以下步骤：提供在通信系统中实现至少一个消息格式转换的至少一个插件; 将所述至少一个插件分配给残疾代理; 以及激活用于相应的残障代理的所述至少一个插件，用于将接收到的第一格式的消息转换成第二格式，以及将所述第二格式的响应转换为所述第一格式。该装置实现该方法。

9. 发明授权

US08059004B2 Drain blockage responsive alarm system 失效
标题翻译：排水堵塞响应报警系统
公开(公告)号：US08059004B2
公开(公告)日：2011-11-15
申请号：US12349964
申请日：2009-01-07
申请人： Eric James , Laura James
发明人： Eric James , Laura James
IPC分类号： G08B21/00
CPC分类号： E03C1/242 , E03F7/00
摘要： Disclosed is a drain blockage responsive alarm system. The drain blockage responsive alarm system comprises a cleanout cap member, at least one drain blockage responsive element, and an alarming module. The cleanout cap member is capable of being installed at a portion of a drain pipe. Further, the at least one drain blockage responsive element is configured to the cleanout cap member adapted to sense clog deposition at the portion of the drain pipe, and to generate an output signal upon sensing the clog deposition. Furthermore, the alarming module is electrically coupled to the at least one drain blockage responsive element for generating an alarm signal upon receiving the output signal.
摘要翻译：泄漏阻塞响应报警系统。排水阻塞响应报警系统包括清洁盖构件，至少一个排水堵塞响应元件和报警模块。清洁盖构件能够安装在排水管的一部分。此外，至少一个排水堵塞响应元件构造成适于感测排水管部分处的堵塞沉积的清洁盖构件，并且在感测堵塞沉积时产生输出信号。此外，警报模块电耦合到至少一个漏极阻塞响应元件，用于在接收到输出信号时产生报警信号。

10. 发明授权

US08777249B1 Hand motion wheelchair assembly 有权
标题翻译：手摇轮椅组装
公开(公告)号：US08777249B1
公开(公告)日：2014-07-15
申请号：US13659954
申请日：2012-10-25
申请人： David Roman , Eric James
发明人： David Roman , Eric James
IPC分类号： B62M1/14 , A61G5/02
CPC分类号： A61G5/021 , A61G5/023 , A61G5/026 , B62M1/14
摘要： A wheelchair assembly for propelling a wheelchair is provided. The wheelchair has front wheels and rear wheels and a pair of armrests. The wheelchair assembly comprises a first gear wheel secured to each rear wheel and a second gear wheel secured to each armrest. The second gear wheel is positioned directly over the first gear wheel with the second gear wheel being completely encased by a cover. A chain is secured over and between the first and second gear wheels and extends from an opening in the cover. Rotatable handles are attached to each armrest with each having a grasping portion extending Upward. A control linkage extends between the handles and the second gear wheels and mounted to and under the armrest such that rotation of the handles also rotates the second gear wheels with the control linkage being perpendicular to the line formed between the first and second gear wheels.
摘要翻译：提供用于推动轮椅的轮椅组件。轮椅有前轮和后轮以及一对扶手。轮椅组件包括固定到每个后轮的第一齿轮和固定到每个扶手的第二齿轮。第二齿轮直接位于第一齿轮上方，第二齿轮被盖完全包围。链条固定在第一和第二齿轮之间并且在第一和第二齿轮之间并且从盖的开口延伸。可旋转手柄连接到每个扶手上，每个扶手具有向上延伸的抓握部分。控制联动装置在手柄和第二齿轮之间延伸并安装在扶手上和下面，使得手柄的旋转也使第二齿轮旋转，控制联动装置垂直于形成在第一和第二齿轮之间的线。

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