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    • 3. 发明授权
    • Method and system for a singular activation of a redirection service
without general activation of the service
    • 单向激活重定向服务的方法和系统,无需通用服务
    • US5740237A
    • 1998-04-14
    • US527855
    • 1995-09-14
    • Dale MalikRobert Koch
    • Dale MalikRobert Koch
    • H04M3/38H04M3/493H04M3/54H04Q3/00
    • H04M3/54H04Q3/005H04M3/382H04M3/4931
    • In an intelligent switched telephone network wherein a network communication redirection service is selectively activated with respect to all communications directed to a directory number to direct communications pursuant to a subscriber preselected redirection scheme, a method and system for a singular activation of the network communication redirection service with respect to a particular communication only. The singular activation of the service for a particular communication is useful in testing the network communication redirection service or redirection scheme. To singularly activate the service for a particular communication, a communication is placed to a selected directory number on a calling line having a predetermined calling line identification number. The communication is received in the network and has its identification information read for the calling line identification number. The calling line identification number is compared for a corresponding entry in a database of subscriber information. If a corresponding entry is found, then the network communication redirection service is singularly activated only for that communication and the communication is routed pursuant to a subscriber preselected redirection scheme. If no corresponding entry is found, then the communication is routed to the directory number.
    • 在智能交换电话网络中,其中针对针对目录号码的所有通信选择性地激活网络通信重定向服务,以根据用户预先选择的重定向方案来指导通信,用于单个激活网络通信重定向服务的方法和系统 仅针对特定的沟通。 用于特定通信的服务的单一激活对于测试网络通信重定向服务或重定向方案是有用的。 为了单独激活特定通信的服务,在具有预定呼叫线路识别号码的呼叫线路上将通信放置到所选择的号码簿号码。 在网络中接收通信,并且为呼叫线路识别号码读取其识别信息。 对用户信息的数据库中的相应条目比较呼叫线路识别号码。 如果找到相应的条目,则网络通信重定向服务仅针对该通信被单独激活,并且根据用户预先选择的重定向方案路由该通信。 如果没有找到相应的条目,则通信被路由到目录号码。
    • 7. 发明申请
    • SYSTEM AND METHOD FOR CONSUMER-INITIATED BUSINESS SOLICITATION CALLING SYSTEM
    • 消费者启动业务调用系统和方法
    • US20050213741A1
    • 2005-09-29
    • US10135406
    • 2002-05-01
    • Dale MalikRobert Koch
    • Dale MalikRobert Koch
    • H04M3/46H04M3/48H04M3/493H04M3/42
    • H04M3/46H04M3/465H04M3/48H04M3/4931H04M3/4935H04M2203/2027H04M2203/254H04M2207/12
    • The present invention discloses a telecommunications system initiating telephone connections between, for example, a consumer and a service provider based on the criteria provided by the consumer and the services available from the service provider. The system is suitable for consumers requiring direct communication with a staff member of a service provider capable of meeting the consumer's service requirements. The system compiles a prioritized list of service providers matching the consumer's criteria. Starting with the first service provider on the list, the system rings the service provider and determines whether or not a staff member answers the call. If the line is busy or the call is not answered by a staff member, the system moves on to the next service provider on the list until a service provider having a staff member is located. Once such a service provider is located, the system rings the consumer and connects the two parties. If the system cannot locate such a service provider, the consumer is given an opportunity to repeat or modify the search.
    • 本发明公开了一种电信系统,其基于消费者提供的标准和从服务提供商获得的服务,在例如消费者和服务提供商之间发起电话连接。 该系统适用于需要与能够满足消费者服务要求的服务提供商的工作人员直接沟通的消费者。 该系统编译符合消费者标准的服务提供商的优先列表。 从列表中的第一个服务提供商开始,系统响应服务提供商,并确定员工是否应答呼叫。 如果线路忙或呼叫未被工作人员应答,则系统将移动到列表上的下一个服务提供商,直到具有员工的服务提供商位于该服务提供商。 一旦这样的服务提供商被定位,系统就会响应消费者并连接双方。 如果系统无法找到这样的服务提供商,则给予消费者重复或修改搜索的机会。