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    • 9. 发明授权
    • Enhanced E911 network access for call centers
    • 呼叫中心增强的E911网络接入
    • US08150363B2
    • 2012-04-03
    • US11354861
    • 2006-02-16
    • Richard DickinsonJohn Gordon HinesJonathan Croy
    • Richard DickinsonJohn Gordon HinesJonathan Croy
    • H04M11/04
    • H04W4/22H04L65/1069H04M3/42357H04M3/5116H04M7/1245H04M2242/04H04W4/90H04W76/50
    • An emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is routed over the switched PSTN to a Voice Over Internet Protocol (VoIP) call server, where the switched call is converted to a session initiating protocol (SIP) packetized IP call for presentation to an emergency services gateway, which reconverts the call to TDM and connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC).
    • 由远程信息处理呼叫中心转发的紧急呼叫(例如,911呼叫,报警公司呼叫)通过交换的PSTN路由到语音上网协议(VoIP)呼叫服务器,其中切换呼叫被转换成会话发起协议 (SIP)分组的IP呼叫以呈现给紧急服务网关,其将呼叫重新转换为TDM并经由专用电路连接到选择性路由器,获得对增强型911网络的完全访问。 这提供了从具有在增强型911网络中可用的所有功能(例如911呼叫者的回叫号码)和911呼叫者的位置的远程信息通话呼叫中心或其他呼叫中心接收呼叫的PSAP。 使用VoIP定位中心(VPC)提供呼叫者的位置。
    • 10. 发明申请
    • Enhanced E911 network access for call centers
    • 呼叫中心增强的E911网络接入
    • US20070190968A1
    • 2007-08-16
    • US11354861
    • 2006-02-16
    • Richard DickinsonJohn HinesJonathan Croy
    • Richard DickinsonJohn HinesJonathan Croy
    • H04M11/04
    • H04W4/22H04L65/1069H04M3/42357H04M3/5116H04M7/1245H04M2242/04H04W4/90H04W76/50
    • An emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is routed over the switched PSTN to a Voice Over Internet Protocol (VoIP) call server, where the switched call is converted to a session initiating protocol (SIP) packetized IP call for presentation to an emergency services gateway, which reconverts the call to TDM and connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC).
    • 由远程信息处理呼叫中心转发的紧急呼叫(例如,911呼叫,报警公司呼叫)通过交换的PSTN路由到语音上网协议(VoIP)呼叫服务器,其中切换呼叫被转换成会话发起协议 (SIP)分组的IP呼叫以呈现给紧急服务网关,其将呼叫重新转换为TDM并经由专用电路连接到选择性路由器,获得对增强型911网络的完全访问。 这提供了从具有在增强型911网络中可用的所有功能(例如911呼叫者的回叫号码)和911呼叫者的位置的远程信息通话呼叫中心或其他呼叫中心接收呼叫的PSAP。 使用VoIP定位中心(VPC)提供呼叫者的位置。