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1. 发明授权

US08024401B1 Customer relationship management system with network contact center server configured to control automated web and voice dialogues 有权
标题翻译：客户关系管理系统与网络联络中心服务器配置为控制自动化的Web和语音对话
公开(公告)号：US08024401B1
公开(公告)日：2011-09-20
申请号：US10161040
申请日：2002-06-03
申请人： Vijay K. Gurbani , Suhasini Sabnis , Victoria Hiering , Luis Nieto , Aniruddha Gokhale , Richard B. Hull , Reinhard P. Klemm , Bharat Kumar , Gang Zhou
发明人： Vijay K. Gurbani , Suhasini Sabnis , Victoria Hiering , Luis Nieto , Aniruddha Gokhale , Richard B. Hull , Reinhard P. Klemm , Bharat Kumar , Gang Zhou
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： A customer relationship management system is disclosed for matching a given work item with an agent. The system includes a database to hold customer information, agent information, and system information, and a network contact center server operative to receive the given work item from the customer and route it to the agent based at least in part on the information in the database. The network contact center server is configured to control the conduction of an automated web dialogue with the customer via a separate web server and is further configured to control the conduction of an automated voice dialogue with the customer via an interactive voice response system. The automated web dialogue and the automated voice dialogue are thereby both conductable under the control of the network contact center server.
摘要翻译：公开了一种客户关系管理系统，用于将给定的工作项目与代理进行匹配。该系统包括用于保存客户信息，代理信息和系统信息的数据库，以及网络联络中心服务器，其操作以至少部分地基于数据库中的信息从客户接收给定的工作项并将其路由到代理。网络联络中心服务器被配置为通过单独的网络服务器来控制与客户的自动化网络对话的传导，并且还被配置为经由交互式语音响应系统来控制与客户的自动语音对话的传导。因此，在网络联络中心服务器的控制下，自动化网页对话和自动语音对话由此可以进行。

2. 发明授权

US06327362B1 System and method including dynamic differential treatment in workflows and contact flow 有权
公开(公告)号：US06327362B1
公开(公告)日：2001-12-04
申请号：US09198232
申请日：1998-11-23
申请人： Richard B. Hull , Bharat Kumar , Gang Zhou
发明人： Richard B. Hull , Bharat Kumar , Gang Zhou
IPC分类号： H04M300
CPC分类号： H04M3/5232 , H04M3/5235
摘要： Computer and telecommunication systems employing workflow (contact flow) processes are enhanced by employing dynamic random differential treatment of so-called instances (contacts) entering the workflow (contact flow). This is realized, for example, by associating a prescribed distinguishing function with the workflow (contact flow), and to use a value given by this prescribed distinguishing function in one or more decisions relating to how the object instance (contact) should be processed. Each decision is essentially a choice between two or more paths in a workflow (contact flow), or a choice between two or more workflows (contact flows). For example, the prescribed distinguishing function could associate a distinguishing value having an integer value between 1 and 100 with object instances (contacts), and a selection function for making a decision to use one or more of a plurality of workflows (contact flows) is related to a prescribed parameter “x” that has a value from 0 to 100. For example, each object instance (contact) with a prescribed distinguishing value≦x is routed to a first of the plurality of possible treatments and each object instance (contact) with distinguishing value>x is routed to at least another of the plurality of possible treatments. Additionally, dynamic control is utilized over the parameters employed by the selection function that control whether object instances (contacts) are routed to the first treatment or to some other treatment. For the preceding example, this is accomplished by permitting dynamic control over the value of prescribed parameter x. This dynamic control is effected either manually or automatically. In a particular embodiment of the invention, dynamically controlled differentiation is realized by associating a random number (or other randomly chosen value) with each object instance (contact), and to use this random number in one or more decisions relating to how the object instance (contact) should be processed. That is, a randomized differentiator is utilized as the dynamically controlled differentiator.

3. 发明授权

US07370325B1 Eager evaluation of tasks in a workflow system 失效
标题翻译：对工作流系统中任务的评估
公开(公告)号：US07370325B1
公开(公告)日：2008-05-06
申请号：US09251998
申请日：1999-02-19
申请人： Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Gang Zhou
发明人： Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Gang Zhou
IPC分类号： G06F9/46
CPC分类号： G06F9/4843
摘要： An object-focused workflow system for processing a received object in accordance with a declarative workflow specification. The specification includes modules and attributes, where module execution results in the evaluation of attributes, and may include the initiation of a side-effect action performed by an external component. Whether modules are to be executed for a particular received object is determined by associated enabling conditions. Attributes may be evaluated in accordance with computation rules and a combining policy, where the computation rules specify how values are to be contributed to an attribute, and the combining policy indicates how those contributed values are combined in order to assign a value to the attribute. Tasks in the workflow system may be executed eagerly in order to improve the performance of the workflow system. The eager evaluation of tasks includes the determination of whether such tasks are eligible for eager evaluation, and whether the tasks are unneeded or necessary for the processing of the received event. Workflows which satisfy described design properties allow for improved algorithms for the determination of the whether tasks are eligible, eager, and/or necessary. A graphical user interface is provided for displaying a representation of the evaluation status of the modules and attributes during workflow execution.
摘要翻译：一种面向对象的工作流系统，用于根据声明性工作流规范处理接收到的对象。该规范包括模块和属性，其中模块执行导致对属性的评估，并且可以包括由外部组件执行的副作用动作的启动。是否为特定接收对象执行模块是否由相关联的使能条件确定。可以根据计算规则和组合策略来评估属性，其中计算规则指定如何为属性贡献值，并且组合策略指示如何组合这些贡献值以便为属性分配值。工作流系统中的任务可以被迫切地执行，以便改善工作流系统的性能。对任务的热切评估包括确定这些任务是否有资格进行热切评估，以及是否不需要任务或处理接收到的事件所需的任务。满足所描述的设计属性的工作流程允许用于确定任务是否合格，渴望和/或必要的改进的算法。提供了图形用户界面，用于在工作流执行期间显示模块和属性的评估状态的表示。

4. 发明授权

US06424948B1 Declarative workflow system supporting side-effects 有权
标题翻译：声明式工作流系统支持副作用
公开(公告)号：US06424948B1
公开(公告)日：2002-07-23
申请号：US09253190
申请日：1999-02-19
申请人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Jianwen Su , Gang Zhou
发明人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Jianwen Su , Gang Zhou
IPC分类号： G06F1760
CPC分类号： G06Q10/10 , G06Q10/0631 , G06Q10/06311
摘要： An object-focused workflow system for processing a received object in accordance with a declarative workflow specification. The specification includes modules and attributes, where module execution results in the evaluation of attributes, and may include the initiation of a side-effect action performed by an external component. Whether modules are to be executed for a particular received object is determined by associated enabling conditions. Attributes may be evaluated in accordance with computation rules and a combining policy, where the computation rules specify how values are to be contributed to an attribute, and the combining policy indicates how those contributed values are combined in order to assign a value to the attribute. Tasks in the workflow system may be executed eagerly in order to improve the performance of the workflow system. The eager evaluation of tasks includes the determination of whether such tasks are eligible for eager evaluation, and whether the tasks are unneeded or necessary for the processing of the received event. Workflows which satisfy described design properties allow for improved algorithms for the determination of the whether tasks are eligible, eager, and/or necessary. A graphical user interface is provided for displaying a representation of the evaluation status of the modules and attributes during workflow execution.
摘要翻译：一种面向对象的工作流系统，用于根据声明性工作流规范处理接收到的对象。该规范包括模块和属性，其中模块执行导致对属性的评估，并且可以包括由外部组件执行的副作用动作的启动。是否为特定接收对象执行模块是否由相关联的使能条件确定。可以根据计算规则和组合策略来评估属性，其中计算规则指定如何为属性贡献值，并且组合策略指示如何组合这些贡献值以便为属性分配值。工作流系统中的任务可以被迫切地执行，以便改善工作流系统的性能。对任务的热切评估包括确定这些任务是否有资格进行热切评估，以及是否不需要任务或处理接收到的事件所需的任务。满足所描述的设计属性的工作流程允许用于确定任务是否合格，渴望和/或必要的改进的算法。提供了图形用户界面，用于在工作流执行期间显示模块和属性的评估状态的表示。

5. 发明授权

US6006216A Data architecture for fetch-intensive database applications 失效
标题翻译：获取密集型数据库应用程序的数据架构
公开(公告)号：US6006216A
公开(公告)日：1999-12-21
申请号：US902447
申请日：1997-07-29
申请人： Timothy G. Griffin , Richard Baxter Hull , Bharat Kumar , Daniel Francis Lieuwen , Gang Zhou
发明人： Timothy G. Griffin , Richard Baxter Hull , Bharat Kumar , Daniel Francis Lieuwen , Gang Zhou
IPC分类号： G06F17/30
CPC分类号： G06F17/30595 , Y10S707/99932 , Y10S707/99945
摘要： A logical data architecture for fetch-intensive database applications includes a first and a second logical database. The second database includes materialized views over the first database. Updates are propagated from the first database to the second database using so-called view maintenance techniques. In preferred embodiments, the first database may be optimized for update transactions and the second database may be optimized for read transactions. At least one of the materialized views included in the second database is based on a pre-defined application read transaction. The update processing overhead associated with view maintenance is substantially performed at the first database.
摘要翻译：用于获取密集型数据库应用程序的逻辑数据架构包括第一和第二逻辑数据库。第二个数据库包括第一个数据库的物化视图。更新使用所谓的视图维护技术从第一个数据库传播到第二个数据库。在优选实施例中，可以针对更新事务优化第一数据库，并且可以针对读取事务优化第二数据库。包含在第二数据库中的至少一个物化视图基于预定义的应用读取事务。与视图维护相关联的更新处理开销基本上在第一数据库中执行。

6. 发明授权

US06499023B1 Data item evaluation based on the combination of multiple factors 有权
标题翻译：基于多因素组合的数据项评估
公开(公告)号：US06499023B1
公开(公告)日：2002-12-24
申请号：US09253274
申请日：1999-02-19
申请人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Eric Simon , Jianwen Su , Gang Zhou
发明人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Eric Simon , Jianwen Su , Gang Zhou
IPC分类号： G06N500
CPC分类号： H04M3/51 , G06Q30/02 , H04M3/5158 , H04M3/5233 , H04M3/5235
摘要： An object-focused workflow system for processing a received object in accordance with a declarative workflow specification. The specification includes modules and attributes, where module execution results in the evaluation of attributes, and may include the initiation of a side-effect action performed by an external component. Whether modules are to be executed for a particular received object is determined by associated enabling conditions. Attributes may be evaluated in accordance with computation rules and a combining policy, where the computation rules specify how values are to be contributed to an attribute, and the combining policy indicates how those contributed values are combined in order to assign a value to the attribute. Tasks in the workflow system may be executed eagerly in order to improve the performance of the workflow system. The eager evaluation of tasks includes the determination of whether such tasks are eligible for eager evaluation, and whether the tasks are unneeded or necessary for the processing of the received event. Workflows which satisfy described design properties allow for improved algorithms for the determination of the whether tasks are eligible, eager, and/or necessary. A graphical user interface is provided for displaying a representation of the evaluation status of the modules and attributes during workflow execution.
摘要翻译：一种面向对象的工作流系统，用于根据声明性工作流规范处理接收到的对象。该规范包括模块和属性，其中模块执行导致对属性的评估，并且可以包括由外部组件执行的副作用动作的启动。是否为特定接收对象执行模块是否由相关联的使能条件确定。可以根据计算规则和组合策略来评估属性，其中计算规则指定如何为属性贡献值，并且组合策略指示如何组合这些贡献值以便为属性分配值。工作流系统中的任务可以被迫切地执行，以便改善工作流系统的性能。对任务的热切评估包括确定这些任务是否有资格进行热切评估，以及是否不需要任务或处理接收到的事件所需的任务。满足所描述的设计属性的工作流程允许用于确定任务是否合格，渴望和/或必要的改进的算法。提供了图形用户界面，用于在工作流执行期间显示模块和属性的评估状态的表示。

7. 发明申请

US20110224136A1 INHIBITORS OF DIACYLGLYCEROL ACYLTRANSFERASE 审中-公开
标题翻译：二乙酰胆碱酯酶抑制剂
公开(公告)号：US20110224136A1
公开(公告)日：2011-09-15
申请号：US13129830
申请日：2009-11-17
申请人： Pauline C. Ting , Robert Aslanian , Mary Ann Caplen , Jianhua Cao , David Kim , Hyunjin Kim , Rongze Kuang , Joe F. Lee , John Schwerdt , Heping Wu , Gang Zhou , Nicolas Zorn
发明人： Pauline C. Ting , Robert Aslanian , Mary Ann Caplen , Jianhua Cao , David Kim , Hyunjin Kim , Rongze Kuang , Joe F. Lee , John Schwerdt , Heping Wu , Gang Zhou , Nicolas Zorn
IPC分类号： A61K38/28 , C07D409/14 , C07D413/14 , C07D401/14 , C07D211/32 , A61K31/4965 , A61K31/497 , A61K31/5377 , A61K31/445 , A61K31/454 , A61K31/4545 , A61P3/04 , A61P3/10
CPC分类号： C07D413/14 , C07D401/12 , C07D401/14 , C07D413/04 , C07D413/12 , C07D417/12 , C07D417/14
摘要： The present invention relates to novel heterocyclic compounds as diacylglycerol acyltransferase (“DGAT”) inhibitors, pharmaceutical compositions comprising the heterocyclic compounds and the use of the compounds for treating or preventing a cardiovascular disease, a metabolic disorder, obesity or an obesity-related disorder, diabetes, dyslipidemia, a diabetic complication, impaired glucose tolerance or impaired fasting glucose. An illustrative compound of the invention is shown below.
摘要翻译：本发明涉及作为二酰基甘油酰基转移酶（“DGAT”）抑制剂的新型杂环化合物，包含杂环化合物的药物组合物和用于治疗或预防心血管疾病，代谢障碍，肥胖症或肥胖相关障碍的化合物的用途，糖尿病，血脂异常，糖尿病并发症，葡萄糖耐量降低或空腹血糖受损。本发明的说明性化合物如下所示。

8. 发明申请

US20050055137A1 Method and system to calculate a demand for energy 有权
标题翻译：计算能源需求的方法和系统
公开(公告)号：US20050055137A1
公开(公告)日：2005-03-10
申请号：US10489717
申请日：2002-09-12
申请人： Anders Andren , Peter Lofgren , Markku Rissanen , Gang Zhou
发明人： Anders Andren , Peter Lofgren , Markku Rissanen , Gang Zhou
IPC分类号： G06Q10/00 , H02J3/00 , G06F17/60
CPC分类号： G06Q10/06 , G06Q30/02 , G06Q50/06 , H02J3/00 , H02J2003/003 , Y04S10/54 , Y04S50/14
摘要： The present invention relates to supervision and control of an energy generation, transmission and distribution system. In particular the present invention discloses a system, method and a computer program product for calculating a demand for energy from power plants based one or more different energy source types, including electrical energy generated from a renewable energy source.
摘要翻译：本发明涉及能量生成，输配系统的监控。具体地说，本发明公开了一种系统，方法和计算机程序产品，用于根据一个或多个不同能源类型（包括从可再生能源产生的电能）来计算来自发电厂的能量需求。

9. 发明申请

US20180362518A1 DIAMINO-ALKYLAMINO-Linked ARYLSULFONAMIDE COMPOUNDS WITH SELECTIVE ACTIVITY IN VOLTAGE-GATED SODIUM CHANNELS 审中-公开
公开(公告)号：US20180362518A1
公开(公告)日：2018-12-20
申请号：US16061815
申请日：2016-12-15
申请人： Thomas J. GRESHOCK , James MULHEARN , Liangqin GUO , Ting ZHANG , Deping WANG , Ronald M. KIM , Mark E. LAYTON , Michael J. KELLY, III , Rajan ANAND , Tianying JIAN , Philippe NANTERMET , Anthony J. ROECKER , Walter WON , Gang ZHOU , Merck Sharp & Dohme Corp.
发明人： Thomas J. Greshock , James Mulhearn , Liangqin Guo , Ting Zhang , Deping Wang , Ronald M. Kim , Mark E. Layton , Michael J. Kelly, III , Rajan Anand , Philippe Nantermet , Tianying Jian , Anthony J. Roecker , Walter Won , Gang Zhou
IPC分类号： C07D417/12 , C07D285/135 , C07D277/52 , A61P11/14 , A61P17/04 , A61P25/04 , A61P25/02
CPC分类号： C07D417/12 , A61K45/06 , A61P11/14 , A61P17/04 , A61P25/02 , A61P25/04 , C07D277/52 , C07D285/135
摘要： Disclosed are compounds of Formula A, or a salt thereof, where Q, X, R1 and R2 are as defined herein, which compounds have properties for inhibiting Na 1.7 ion channels found in peripheral and sympathetic neurons. Also described are pharmaceutical formulations comprising the compounds of Formula A or their salts, and methods of treating pain (acute, post-operative, neuropathic), or cough or itch disorders using the same.

10. 发明授权

US09676780B2 Piperazine-substituted [1,2,4]triazolo[1,5-C]quinazolin-5-amine compounds with A2A antagonist properties 有权
公开(公告)号：US09676780B2
公开(公告)日：2017-06-13
申请号：US14655572
申请日：2013-12-20
申请人： MERCK SHARP & DOHME CORP. , Amjad Ali , Michael Man-Chu Lo , Yeon-Hee Lim , Andrew Stamford , Rongze Kuang , Paul Tempest , Younong Yu , Michael Berlin , Pauline Ting , Gang Zhou , Tao Yu , Christopher Boyce , Joseph Michael Kelly , Jayaram R. Tagat , Junying Zheng , Xianhai Huang , Wei Zhou , Jae-Hun Kim , Nicolas Zorn , Dong Xiao , Gioconda V. Gallo , Walter Won , Heping Wu , Rajan Anand , Qiaolin Deng
发明人： Amjad Ali , Michael Man-Chu Lo , Yeon-Hee Lim , Andrew Stamford , Rongze Kuang , Paul Tempest , Younong Yu , Michael Berlin , Pauline Ting , Gang Zhou , Tao Yu , Christopher Boyce , Joseph Michael Kelly , Jayaram R. Tagat , Junying Zheng , Xianhai Huang , Wei Zhou , Jae-Hun Kim , Nicolas Zorn , Dong Xiao , Gioconda V. Gallo , Walter Won , Heping Wu , Rajan Anand , Qiaolin Deng
IPC分类号： C07D487/04 , A61K31/519 , C07D487/08 , C07D487/18 , C07D513/04
CPC分类号： C07D487/04 , C07D487/08 , C07D487/18 , C07D513/04
摘要： Disclosed are compounds of Formula A: (structurally represented) where “RG1”, “RG2a”, “RG4”, “RG5”, “MG1”, “n” and “m” are defined herein which compounds are antagonists of A2A receptor. Disclosed herein also are uses of the compounds described herein as antagonists of the A2a receptor in the potential treatment or prevention of neurological disorders and diseases in which A2A receptors are involved. Disclosed herein also are pharmaceutical compositions comprising these compounds and uses of these pharmaceutical compositions.

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