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1. 发明授权

US06424948B1 Declarative workflow system supporting side-effects 有权
标题翻译：声明式工作流系统支持副作用
公开(公告)号：US06424948B1
公开(公告)日：2002-07-23
申请号：US09253190
申请日：1999-02-19
申请人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Jianwen Su , Gang Zhou
发明人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Jianwen Su , Gang Zhou
IPC分类号： G06F1760
CPC分类号： G06Q10/10 , G06Q10/0631 , G06Q10/06311
摘要： An object-focused workflow system for processing a received object in accordance with a declarative workflow specification. The specification includes modules and attributes, where module execution results in the evaluation of attributes, and may include the initiation of a side-effect action performed by an external component. Whether modules are to be executed for a particular received object is determined by associated enabling conditions. Attributes may be evaluated in accordance with computation rules and a combining policy, where the computation rules specify how values are to be contributed to an attribute, and the combining policy indicates how those contributed values are combined in order to assign a value to the attribute. Tasks in the workflow system may be executed eagerly in order to improve the performance of the workflow system. The eager evaluation of tasks includes the determination of whether such tasks are eligible for eager evaluation, and whether the tasks are unneeded or necessary for the processing of the received event. Workflows which satisfy described design properties allow for improved algorithms for the determination of the whether tasks are eligible, eager, and/or necessary. A graphical user interface is provided for displaying a representation of the evaluation status of the modules and attributes during workflow execution.
摘要翻译：一种面向对象的工作流系统，用于根据声明性工作流规范处理接收到的对象。该规范包括模块和属性，其中模块执行导致对属性的评估，并且可以包括由外部组件执行的副作用动作的启动。是否为特定接收对象执行模块是否由相关联的使能条件确定。可以根据计算规则和组合策略来评估属性，其中计算规则指定如何为属性贡献值，并且组合策略指示如何组合这些贡献值以便为属性分配值。工作流系统中的任务可以被迫切地执行，以便改善工作流系统的性能。对任务的热切评估包括确定这些任务是否有资格进行热切评估，以及是否不需要任务或处理接收到的事件所需的任务。满足所描述的设计属性的工作流程允许用于确定任务是否合格，渴望和/或必要的改进的算法。提供了图形用户界面，用于在工作流执行期间显示模块和属性的评估状态的表示。

2. 发明授权

US06499023B1 Data item evaluation based on the combination of multiple factors 有权
标题翻译：基于多因素组合的数据项评估
公开(公告)号：US06499023B1
公开(公告)日：2002-12-24
申请号：US09253274
申请日：1999-02-19
申请人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Eric Simon , Jianwen Su , Gang Zhou
发明人： Guozhu Dong , Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Eric Simon , Jianwen Su , Gang Zhou
IPC分类号： G06N500
CPC分类号： H04M3/51 , G06Q30/02 , H04M3/5158 , H04M3/5233 , H04M3/5235
摘要： An object-focused workflow system for processing a received object in accordance with a declarative workflow specification. The specification includes modules and attributes, where module execution results in the evaluation of attributes, and may include the initiation of a side-effect action performed by an external component. Whether modules are to be executed for a particular received object is determined by associated enabling conditions. Attributes may be evaluated in accordance with computation rules and a combining policy, where the computation rules specify how values are to be contributed to an attribute, and the combining policy indicates how those contributed values are combined in order to assign a value to the attribute. Tasks in the workflow system may be executed eagerly in order to improve the performance of the workflow system. The eager evaluation of tasks includes the determination of whether such tasks are eligible for eager evaluation, and whether the tasks are unneeded or necessary for the processing of the received event. Workflows which satisfy described design properties allow for improved algorithms for the determination of the whether tasks are eligible, eager, and/or necessary. A graphical user interface is provided for displaying a representation of the evaluation status of the modules and attributes during workflow execution.
摘要翻译：一种面向对象的工作流系统，用于根据声明性工作流规范处理接收到的对象。该规范包括模块和属性，其中模块执行导致对属性的评估，并且可以包括由外部组件执行的副作用动作的启动。是否为特定接收对象执行模块是否由相关联的使能条件确定。可以根据计算规则和组合策略来评估属性，其中计算规则指定如何为属性贡献值，并且组合策略指示如何组合这些贡献值以便为属性分配值。工作流系统中的任务可以被迫切地执行，以便改善工作流系统的性能。对任务的热切评估包括确定这些任务是否有资格进行热切评估，以及是否不需要任务或处理接收到的事件所需的任务。满足所描述的设计属性的工作流程允许用于确定任务是否合格，渴望和/或必要的改进的算法。提供了图形用户界面，用于在工作流执行期间显示模块和属性的评估状态的表示。

3. 发明授权

US6006216A Data architecture for fetch-intensive database applications 失效
标题翻译：获取密集型数据库应用程序的数据架构
公开(公告)号：US6006216A
公开(公告)日：1999-12-21
申请号：US902447
申请日：1997-07-29
申请人： Timothy G. Griffin , Richard Baxter Hull , Bharat Kumar , Daniel Francis Lieuwen , Gang Zhou
发明人： Timothy G. Griffin , Richard Baxter Hull , Bharat Kumar , Daniel Francis Lieuwen , Gang Zhou
IPC分类号： G06F17/30
CPC分类号： G06F17/30595 , Y10S707/99932 , Y10S707/99945
摘要： A logical data architecture for fetch-intensive database applications includes a first and a second logical database. The second database includes materialized views over the first database. Updates are propagated from the first database to the second database using so-called view maintenance techniques. In preferred embodiments, the first database may be optimized for update transactions and the second database may be optimized for read transactions. At least one of the materialized views included in the second database is based on a pre-defined application read transaction. The update processing overhead associated with view maintenance is substantially performed at the first database.
摘要翻译：用于获取密集型数据库应用程序的逻辑数据架构包括第一和第二逻辑数据库。第二个数据库包括第一个数据库的物化视图。更新使用所谓的视图维护技术从第一个数据库传播到第二个数据库。在优选实施例中，可以针对更新事务优化第一数据库，并且可以针对读取事务优化第二数据库。包含在第二数据库中的至少一个物化视图基于预定义的应用读取事务。与视图维护相关联的更新处理开销基本上在第一数据库中执行。

4. 发明授权

US07370325B1 Eager evaluation of tasks in a workflow system 失效
标题翻译：对工作流系统中任务的评估
公开(公告)号：US07370325B1
公开(公告)日：2008-05-06
申请号：US09251998
申请日：1999-02-19
申请人： Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Gang Zhou
发明人： Richard Baxter Hull , Bharat Kumar , Francois Llirbat , Gang Zhou
IPC分类号： G06F9/46
CPC分类号： G06F9/4843
摘要： An object-focused workflow system for processing a received object in accordance with a declarative workflow specification. The specification includes modules and attributes, where module execution results in the evaluation of attributes, and may include the initiation of a side-effect action performed by an external component. Whether modules are to be executed for a particular received object is determined by associated enabling conditions. Attributes may be evaluated in accordance with computation rules and a combining policy, where the computation rules specify how values are to be contributed to an attribute, and the combining policy indicates how those contributed values are combined in order to assign a value to the attribute. Tasks in the workflow system may be executed eagerly in order to improve the performance of the workflow system. The eager evaluation of tasks includes the determination of whether such tasks are eligible for eager evaluation, and whether the tasks are unneeded or necessary for the processing of the received event. Workflows which satisfy described design properties allow for improved algorithms for the determination of the whether tasks are eligible, eager, and/or necessary. A graphical user interface is provided for displaying a representation of the evaluation status of the modules and attributes during workflow execution.
摘要翻译：一种面向对象的工作流系统，用于根据声明性工作流规范处理接收到的对象。该规范包括模块和属性，其中模块执行导致对属性的评估，并且可以包括由外部组件执行的副作用动作的启动。是否为特定接收对象执行模块是否由相关联的使能条件确定。可以根据计算规则和组合策略来评估属性，其中计算规则指定如何为属性贡献值，并且组合策略指示如何组合这些贡献值以便为属性分配值。工作流系统中的任务可以被迫切地执行，以便改善工作流系统的性能。对任务的热切评估包括确定这些任务是否有资格进行热切评估，以及是否不需要任务或处理接收到的事件所需的任务。满足所描述的设计属性的工作流程允许用于确定任务是否合格，渴望和/或必要的改进的算法。提供了图形用户界面，用于在工作流执行期间显示模块和属性的评估状态的表示。

5. 发明授权

US08024401B1 Customer relationship management system with network contact center server configured to control automated web and voice dialogues 有权
标题翻译：客户关系管理系统与网络联络中心服务器配置为控制自动化的Web和语音对话
公开(公告)号：US08024401B1
公开(公告)日：2011-09-20
申请号：US10161040
申请日：2002-06-03
申请人： Vijay K. Gurbani , Suhasini Sabnis , Victoria Hiering , Luis Nieto , Aniruddha Gokhale , Richard B. Hull , Reinhard P. Klemm , Bharat Kumar , Gang Zhou
发明人： Vijay K. Gurbani , Suhasini Sabnis , Victoria Hiering , Luis Nieto , Aniruddha Gokhale , Richard B. Hull , Reinhard P. Klemm , Bharat Kumar , Gang Zhou
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： A customer relationship management system is disclosed for matching a given work item with an agent. The system includes a database to hold customer information, agent information, and system information, and a network contact center server operative to receive the given work item from the customer and route it to the agent based at least in part on the information in the database. The network contact center server is configured to control the conduction of an automated web dialogue with the customer via a separate web server and is further configured to control the conduction of an automated voice dialogue with the customer via an interactive voice response system. The automated web dialogue and the automated voice dialogue are thereby both conductable under the control of the network contact center server.
摘要翻译：公开了一种客户关系管理系统，用于将给定的工作项目与代理进行匹配。该系统包括用于保存客户信息，代理信息和系统信息的数据库，以及网络联络中心服务器，其操作以至少部分地基于数据库中的信息从客户接收给定的工作项并将其路由到代理。网络联络中心服务器被配置为通过单独的网络服务器来控制与客户的自动化网络对话的传导，并且还被配置为经由交互式语音响应系统来控制与客户的自动语音对话的传导。因此，在网络联络中心服务器的控制下，自动化网页对话和自动语音对话由此可以进行。

6. 发明授权

US06327362B1 System and method including dynamic differential treatment in workflows and contact flow 有权
公开(公告)号：US06327362B1
公开(公告)日：2001-12-04
申请号：US09198232
申请日：1998-11-23
申请人： Richard B. Hull , Bharat Kumar , Gang Zhou
发明人： Richard B. Hull , Bharat Kumar , Gang Zhou
IPC分类号： H04M300
CPC分类号： H04M3/5232 , H04M3/5235
摘要： Computer and telecommunication systems employing workflow (contact flow) processes are enhanced by employing dynamic random differential treatment of so-called instances (contacts) entering the workflow (contact flow). This is realized, for example, by associating a prescribed distinguishing function with the workflow (contact flow), and to use a value given by this prescribed distinguishing function in one or more decisions relating to how the object instance (contact) should be processed. Each decision is essentially a choice between two or more paths in a workflow (contact flow), or a choice between two or more workflows (contact flows). For example, the prescribed distinguishing function could associate a distinguishing value having an integer value between 1 and 100 with object instances (contacts), and a selection function for making a decision to use one or more of a plurality of workflows (contact flows) is related to a prescribed parameter “x” that has a value from 0 to 100. For example, each object instance (contact) with a prescribed distinguishing value≦x is routed to a first of the plurality of possible treatments and each object instance (contact) with distinguishing value>x is routed to at least another of the plurality of possible treatments. Additionally, dynamic control is utilized over the parameters employed by the selection function that control whether object instances (contacts) are routed to the first treatment or to some other treatment. For the preceding example, this is accomplished by permitting dynamic control over the value of prescribed parameter x. This dynamic control is effected either manually or automatically. In a particular embodiment of the invention, dynamically controlled differentiation is realized by associating a random number (or other randomly chosen value) with each object instance (contact), and to use this random number in one or more decisions relating to how the object instance (contact) should be processed. That is, a randomized differentiator is utilized as the dynamically controlled differentiator.

7. 发明申请

US20110047032A1 PRIVACY-COUNSCIOUS ADVERTISING 有权
标题翻译：隐私广告广告
公开(公告)号：US20110047032A1
公开(公告)日：2011-02-24
申请号：US12545633
申请日：2009-08-21
申请人： Bharat Kumar , Stanley Chow
发明人： Bharat Kumar , Stanley Chow
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q30/0269
摘要： Various exemplary embodiments relate to a method and related network element including one or more of the following: receiving a plurality of advertisement messages via the communications network, each advertisement message of the plurality of advertisement messages including a set of meta-information which describes the content of an advertisement associated with the advertisement message; determining whether each advertisement message is relevant to the user by comparing the set of meta-information to a set of user preferences associated with the user, the set of user preferences stored locally on the user node; when an advertisement message is determined to not be relevant to the user, discarding the advertisement message; and when an advertisement message is determined to be relevant to the user, providing the user with access to the advertisement associated with the advertisement message.
摘要翻译：各种示例性实施例涉及包括以下一个或多个的方法和相关网络元件：经由通信网络接收多个广告消息，所述多个广告消息中的每个广告消息包括描述内容的一组元信息与广告消息相关联的广告; 通过将所述元信息的集合与与所述用户相关联的一组用户偏好进行比较来确定每个广告消息是否与所述用户相关，所述用户偏好集合存储在所述用户节点上; 当确定广告消息与用户不相关时，丢弃广告消息; 并且当确定广告消息与用户相关时，向用户提供对与广告消息相关联的广告的访问。

8. 发明申请

US20110013757A1 User programmable communication services 审中-公开
标题翻译：用户可编程通信服务
公开(公告)号：US20110013757A1
公开(公告)日：2011-01-20
申请号：US12460330
申请日：2009-07-17
申请人： Bharat Kumar
发明人： Bharat Kumar
IPC分类号： H04M11/00
CPC分类号： G06F21/54 , H04Q3/0054
摘要： It is desirable to a user who subscribes to one or more communication services (e.g., telephone, Internet and TV services, etc.) provided by a telecommunication service provider (telecom) can personalize his/her communication service. To that end, the telecom is receptive to programming code from a user subscribing to one or more communication services. The programming code is processed on the telecom side to realize a service application particular to the user which affects at least one communication service subscribed by the user.
摘要翻译：订阅由电信服务提供商（电信）提供的一个或多个通信服务（例如，电话，因特网和电视服务等））的用户可以个性化他/她的通信服务是期望的。为此，电信接受来自订阅一个或多个通信服务的用户的编程代码。编程代码在电信侧进行处理，以实现影响用户订阅的至少一个通信服务的用户特有的服务应用。

9. 发明授权

US06535912B1 Method for creating and playing back a smart bookmark that automatically retrieves a requested Web page through a plurality of intermediate Web pages 有权
标题翻译：用于创建和回放通过多个中间网页自动检索所请求的网页的智能书签的方法
公开(公告)号：US06535912B1
公开(公告)日：2003-03-18
申请号：US09387571
申请日：1999-08-31
申请人： Vinod Anupam , Juliana Freire Silva , Bharat Kumar , Daniel Francis Lieuwen
发明人： Vinod Anupam , Juliana Freire Silva , Bharat Kumar , Daniel Francis Lieuwen
IPC分类号： G06F1516
CPC分类号： G06F17/30884
摘要： Shortcuts to Web pages that require multiple steps to be retrieved are enabled by means of a smart bookmark. A smart bookmark is a stored sequence of browsing steps performed by a user, that have been recorded in a transparent manner and which can be automatically played and replayed later when the smart bookmark is accessed. When a user elects to create a smart bookmark, a Java recorder-player applet is invoked that starts the recording process. When the recording process is started and an initial URL is inputted by the user, the responsive Web page at that URL downloaded into the browser is modified to attach event handlers to each element in that page that is associated with actions that the user may take. Each user's click, link traversal to another URL, or input of values to those elements on a form submission are automatically recorded as part of the smart bookmark under creation. The resultant information at each step is recorded in a file. When the smart bookmark is later accessed, the recorder-player Java applet reads the file, and the sequence of recorded steps is played back, including information associated with all link traversals and form submissions. During playback, each intermediate Web page optionally can be displayed in the user's browser, or only the last page can be displayed. Further, during playback, transitions between successive steps can be automatic or can require an input from the user before a next step in the sequence is made.
摘要翻译：通过智能书签启用需要检索多个步骤的网页的快捷方式。智能书签是由用户执行的已经以透明方式记录的浏览步骤的存储序列，并且当访问智能书签时可以自动播放和重放。当用户选择创建智能书签时，将调用开始录制过程的Java录音机播放器小程序。当记录过程开始并且用户输入初始URL时，修改下载到浏览器中的该URL处的响应网页以将事件处理程序附加到该页面中与用户可能采取的动作相关联的每个元素。每个用户的点击，链接遍历到另一个URL，或者输入表单提交中的元素的值将自动记录在创建时的智能书签的一部分。每个步骤的结果信息被记录在文件中。当稍后访问智能书签时，记录器播放器Java小程序读取文件，并且播放记录步骤的顺序，包括与所有链接遍历和表单提交相关联的信息。在播放期间，每个中间网页可以选择性地显示在用户的浏览器中，也可以仅显示最后一页。此外，在回放期间，连续步骤之间的转换可以是自动的，或者可以在序列中的下一步骤之前需要来自用户的输入。

10. 发明授权

US09185239B2 Tone advisor, a tone assisting system and a method of associating tones with callers 有权
标题翻译：音调顾问，音调辅助系统以及将音调与呼叫者相关联的方法
公开(公告)号：US09185239B2
公开(公告)日：2015-11-10
申请号：US11744748
申请日：2007-05-04
申请人： Robert K. Dinoff , Tin Kam Ho , Richard B. Hull , Bharat Kumar , Daniel Francis Lieuwen , Haobo Ren , Paulo A. Santos , Anwar I. Walid
发明人： Robert K. Dinoff , Tin Kam Ho , Richard B. Hull , Bharat Kumar , Daniel Francis Lieuwen , Haobo Ren , Paulo A. Santos , Anwar I. Walid
IPC分类号： H04M3/00 , H04M19/04 , H04M1/2745 , H04M1/57
CPC分类号： H04M19/04 , H04M1/274583 , H04M1/57
摘要： A tone advisor, a tone assisting system and a method of associating tones with callers. In one embodiment the method includes: (1) monitoring calls to and from a user, (2) obtaining information based on the calls and (3) categorizing a caller associated with at least one of the calls into a contact group according to the information and (4) assigning a genre of tones to the contact group.
摘要翻译：音调顾问，音调辅助系统以及将音调与呼叫者相关联的方法。在一个实施例中，该方法包括：（1）监视与用户的呼叫，（2）基于呼叫获取信息，以及（3）根据该信息将与至少一个呼叫相关联的呼叫分类为联系人组和（4）将音色类型分配给联系人组。

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