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    • 2. 发明授权
    • Provision of contact center services to players of games
    • 为游戏玩家提供联络中心服务
    • US08298086B2
    • 2012-10-30
    • US11608475
    • 2006-12-08
    • Neil O'ConnorMichael Hartman
    • Neil O'ConnorMichael Hartman
    • A63F13/00
    • A63F13/85A63F13/005A63F13/12A63F13/35A63F13/537A63F13/792A63F2300/40A63F2300/807
    • A mechanism is provided in a networked multiplayer game for use by playable characters. When operated by a player's character, this mechanism causes the game to send a request for contact to an external contact center. The contact request is queued and allocated to an agent, optionally with the assistance of information provided by the game. When a contact center agent answers the contact request, a communications channel is opened from the agent directly into the game where the game system directs the communication to the local environment of the player's character enabling the player to communicate with the agent of a contact center without leaving the game environment. The agent or contact center may additionally have a representation in the game so that the player can interact with the agent or contact center. The agent representation may be a character in the game controlled by an agent who is logged into the game, or by the contact center manipulating a game client or API, or by the game engine itself. A representation of the contact center may be a telephone graphic, portal, door, sign, lever, button or any other manipulable game object, and optionally a multimedia representation of the contact queuing system. Payments can be made to or from the player using in-game currency which is credited or debited to an account held by the contact center.
    • 在一个网络化的多人游戏中提供一种可播放的角色使用的机制。 当由玩家角色操作时,该机制使得游戏向外部联络中心发送联系请求。 联系请求被排队并分配给代理,可选地在游戏提供的信息的帮助下。 当联络中心代理人回答联系请求时,将代理人直接打开通信通道直接进入游戏,游戏系统将通信指向玩家角色的本地环境,使得玩家能够与联络中心的代理进行通信而无需 留下游戏环境。 代理或联络中心可以另外在游戏中具有表示,使得玩家可以与代理或联络中心进行交互。 代理人表示可以是由登录到游戏中的代理或由游戏客户端或API操纵的联络中心或游戏引擎本身控制的游戏中的角色。 联络中心的表示可以是电话图形,门户,门,标志,杠杆,按钮或任何其他可操纵的游戏对象,以及可选地,联系排队系统的多媒体表示。 可以使用游戏中的货币向玩家或从玩家付款,借记或借记到联络中心持有的帐户。
    • 3. 发明申请
    • Provision of Contact Center Services To Players of Games
    • 为游戏玩家提供联络中心服务
    • US20080139315A1
    • 2008-06-12
    • US11608475
    • 2006-12-08
    • Neil O'ConnorMichael Hartman
    • Neil O'ConnorMichael Hartman
    • A63F9/24
    • A63F13/85A63F13/005A63F13/12A63F13/35A63F13/537A63F13/792A63F2300/40A63F2300/807
    • A mechanism is provided in a networked multiplayer game for use by playable characters. When operated by a player's character, this mechanism causes the game to send a request for contact to an external contact center. The contact request is queued and allocated to an agent, optionally with the assistance of information provided by the game. When a contact center agent answers the contact request, a communications channel is opened from the agent directly into the game where the game system directs the communication to the local environment of the player's character enabling the player to communicate with the agent of a contact center without leaving the game environment. The agent or contact center may additionally have a representation in the game so that the player can interact with the agent or contact center. The agent representation may be a character in the game controlled by an agent who is logged into the game, or by the contact center manipulating a game client or API, or by the game engine itself. A representation of the contact center may be a telephone graphic, portal, door, sign, lever, button or any other manipulable game object, and optionally a multimedia representation of the contact queuing system. Payments can be made to or from the player using in-game currency which is credited or debited to an account held by the contact center.
    • 在一个网络化的多人游戏中提供一种可播放的角色使用的机制。 当由玩家角色操作时,该机制使游戏向外部联络中心发送联系请求。 联系请求被排队并分配给代理,可选地在游戏提供的信息的帮助下。 当联络中心代理人回答联系请求时,将代理人直接打开通信通道直接进入游戏,游戏系统将通信指向玩家角色的本地环境,使得玩家能够与联络中心的代理进行通信而无需 留下游戏环境。 代理或联络中心可以另外在游戏中具有表示,使得玩家可以与代理或联络中心进行交互。 代理人表示可以是由登录到游戏中的代理或由游戏客户端或API操纵的联络中心或游戏引擎本身控制的游戏中的角色。 联络中心的表示可以是电话图形,门户,门,标志,杠杆,按钮或任何其他可操纵的游戏对象,以及可选地,联系排队系统的多媒体表示。 可以使用游戏中的货币向玩家或从玩家付款,借记或借记到联络中心持有的帐户。