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    • 1. 发明授权
    • Tool and method for managed support services for PCs and other networked devices
    • 用于PC和其他联网设备的受管支持服务的工具和方法
    • US08634539B2
    • 2014-01-21
    • US10993404
    • 2004-11-19
    • Michael F. GrannanSreenivasa Rao GortiDavid Patron
    • Michael F. GrannanSreenivasa Rao GortiDavid Patron
    • H04M3/00
    • H04M3/42136H04M3/247H04M3/42161H04M3/42178H04M7/006
    • An application that resides on a subscriber PC with a constantly updated back-end knowledge base provides solutions to specific problems. The resident application, termed Computer Health and Performance Check (“CHPC”), performs preventative maintenance tasks on the subscriber's PC, such as checking for adware/spyware, viruses, determining whether the disk needs to be defragmented, and the like. In its various embodiments, the system includes a client-side resident PC diagnostic and health performance check tool that is used in conjunction with live customer assistance to provide in-home managed PC support services. Additionally, or in the alternative, customer support is automated with a knowledge base. The system supports VoIP SIP clients to automate and set up certain features.
    • 驻留在具有不断更新的后端知识库的用户PC上的应用程序为特定问题提供了解决方案。 称为计算机健康和性能检查(“CHPC”)的常驻应用程序在用户的PC上执行预防性维护任务,例如检查广告软件/间谍软件,病毒,确定磁盘是否需要进行碎片整理等。 在其各种实施例中,系统包括客户端常驻PC诊断和健康性能检查工具,其与实时客户协助结合使用以提供在家管理的PC支持服务。 另外,或者在替代方案中,客户支持是通过知识库自动化的。 该系统支持VoIP SIP客户端自动化和设置某些功能。
    • 5. 发明授权
    • Downloadable control policies for instant messaging usage
    • 可下载的即时消息使用控制策略
    • US07209957B2
    • 2007-04-24
    • US10662890
    • 2003-09-15
    • David PatronSreenivasa Rao Gorti
    • David PatronSreenivasa Rao Gorti
    • G06F15/16
    • G06Q10/109
    • A request is received from a parent or guardian of a minor to sign up for an Instant Messaging (IM) service on behalf of the minor. The parent or guardian creates a profile comprising one or more control policies for usage of the IM service by the minor using a Web-based profile administrator interface. Thereafter, a request is received by an IM server from the minor to log on to the IM service using a client device. The IM server communicates information from the profile to the client device to modify the functionality of the client device to comply with at least one policy in the profile.
    • 收到来自未成年人的父母或监护人的请求,代表未成年人注册即时消息(IM)服务。 家长或监护人使用基于Web的配置文件管理员界面创建一个配置文件,该配置文件包含一个或多个未成年人使用IM服务的控制策略。 此后,IM服务器从未成年人接收到使用客户端设备登录IM服务的请求。 IM服务器将信息从配置文件传送到客户端设备,以修改客户端设备的功能以符合配置文件中的至少一个策略。