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1. 发明申请

US20130325536A1 MEASURING SHORT-TERM COGNITIVE APTITUDES OF WORKERS FOR USE IN RECOMMENDING SPECIFIC TASKS 审中-公开
标题翻译：衡量工作人员使用推荐特定任务的短期认证考试
公开(公告)号：US20130325536A1
公开(公告)日：2013-12-05
申请号：US13483887
申请日：2012-05-30
申请人： Mark E. Podlaseck , Larisa Shwartz
发明人： Mark E. Podlaseck , Larisa Shwartz
IPC分类号： G06Q10/06
CPC分类号： G06Q10/063112 , G09B5/00
摘要： In a method for selecting a worker to whom to suggest a task, a set of workers is selected initially, each having LCS and RSC values derived from prior performances of the task. A game score is acquired for each worker, wherein each game score is a measurement of the level of a cognitive aptitude which is needed to perform the task. A given worker of the initial set is placed into a task performance candidate set, only if the game score of the given worker is no less than the LCS of the given worker. The method further comprises selectively processing data provided collectively by the LCS and the RSC of each worker in the candidate set, in order to select one of the workers in the candidate set to whom to recommend the specified task.
摘要翻译：在选择向其建议任务的工人的方法中，最初选择一组工作者，每组具有从先前的任务执行得出的LCS和RSC值。对于每个工人获得游戏得分，其中每个游戏得分是对执行任务所需的认知能力水平的度量。只有当给定的工作人员的游戏得分不低于给定工作人员的LCS时，初始集合的给定工作人员将被放置在任务执行候选集中。该方法还包括选择性地处理由候选集合中的每个工作者的LCS和RSC集体提供的数据，以便选择候选组中的一个工作人员推荐给指定的任务。

2. 发明授权

US08892709B2 Early generation of service requests 有权
标题翻译：早期的服务请求
公开(公告)号：US08892709B2
公开(公告)日：2014-11-18
申请号：US13224128
申请日：2011-09-01
申请人： Mark E. Podlaseck , Larisa Shwartz , Maja Vukovic
发明人： Mark E. Podlaseck , Larisa Shwartz , Maja Vukovic
IPC分类号： G06F15/173 , G06F17/30 , G06Q10/10
CPC分类号： G06F17/30 , G06Q10/107 , G06Q10/109
摘要： A method, data processing system, and computer program product for managing services. A computer identifies information in a number of discussions in a discussion forum. The computer determines that the information is associated with a service. The computer then generates a new request for the service in an absence of a current request for the service.
摘要翻译：一种管理服务的方法，数据处理系统和计算机程序产品。计算机在讨论论坛中的许多讨论中识别信息。计算机确定信息与服务相关联。然后，计算机在没有针对服务的当前请求的情况下生成针对服务的新请求。

3. 发明申请

US20130060923A1 Early Generation of Service Requests 有权
标题翻译：早期的服务请求
公开(公告)号：US20130060923A1
公开(公告)日：2013-03-07
申请号：US13224128
申请日：2011-09-01
申请人： Mark E. Podlaseck , Larisa Shwartz , Maja Vukovic
发明人： Mark E. Podlaseck , Larisa Shwartz , Maja Vukovic
IPC分类号： G06F15/173
CPC分类号： G06F17/30 , G06Q10/107 , G06Q10/109
摘要： A method, data processing system, and computer program product for managing services. A computer identifies information in a number of discussions in a discussion forum. The computer determines that the information is associated with a service. The computer then generates a new request for the service in an absence of a current request for the service.
摘要翻译：一种管理服务的方法，数据处理系统和计算机程序产品。计算机在讨论论坛中的许多讨论中识别信息。计算机确定信息与服务相关联。然后，计算机在没有针对服务的当前请求的情况下生成针对服务的新请求。

4. 发明申请

US20110119105A1 SYSTEM AND METHOD FOR CONDUCTING NON-NOUISANT SURVEYS OVER VIRTUAL NETWORKS 审中-公开
标题翻译：用于在虚拟网络中进行非排他性调查的系统和方法
公开(公告)号：US20110119105A1
公开(公告)日：2011-05-19
申请号：US12621488
申请日：2009-11-18
申请人： Genady Grabarnik , Dimitri Kanevsky , Mark E. Podlaseck , Larisa Shwartz
发明人： Genady Grabarnik , Dimitri Kanevsky , Mark E. Podlaseck , Larisa Shwartz
IPC分类号： G06Q10/00 , G06F3/048 , G06F17/30 , G06Q50/00
CPC分类号： G06Q30/0201 , G06N3/008 , G06Q10/0635 , G06Q30/02 , G06Q30/0207 , G06Q30/0282 , G09B7/00
摘要： A polling method, online polling system and program product therefor. A system avatar unit creates, maintains and controls system avatars distributed throughout a virtual world. System avatars receive questions received from polling system clients. A dialogue module manages dialogs between system avatars presenting the questions to user avatars in the virtual world. A report generator generates reports responsive to responses given by user avatars to system avatars.
摘要翻译：投票方法，在线投票系统及其程序产品。系统头像单元创建，维护和控制分布在整个虚拟世界中的系统化身。系统头像会收到轮询系统客户端收到的问题。对话模块管理向虚拟世界中的用户头像呈现问题的系统头像之间的对话。报告生成器根据用户头像向系统头像提供的响应生成报告。

5. 发明授权

US06778193B2 Customer self service iconic interface for portal entry and search specification 有权
标题翻译：门户入口和搜索规范的客户自助服务标志性界面
公开(公告)号：US06778193B2
公开(公告)日：2004-08-17
申请号：US09778136
申请日：2001-02-07
申请人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
发明人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
IPC分类号： G06F1500
CPC分类号： G06F17/30528 , G06F17/3053
摘要： A graphical user interface for a customer self service system that performs resource search and selection. The interface comprises an entry field enabling entry of a query for a resource and selection of one or more user context icons, each representing a context associated with the current user situation, and having context attributes associated therewith; a first visual workspace is provided for visualizing and exploring the set of resources that the customer self service system has determined to match the user's query, the system indicating a degree of fit of the determined resources with the query, based on the user's context, associated resource selection parameters and associated relevant resource evaluation criteria utilized by a search mechanism in the system; and, a second visual workspace including detail specification workspace for enabling user to select and modify user context attribute values and further relevant resource evaluation criteria; and a mechanism for enabling the user to continuously navigate among the first and second visual workspaces to enable increased specificity and accuracy of query's search parameters and resource evaluation criteria and thereby identify and improve selection logic and response sets fitted to a query. The graphical user interface permits user interactivity for querying a customer self service system and enhancing response set results for a variety of self service domains including education, real estate and travel.
摘要翻译：用于执行资源搜索和选择的客户自助服务系统的图形用户界面。所述界面包括能够输入资源的查询和对一个或多个用户上下文图标的选择的条目字段，每个用户上下文图标表示与当前用户情况相关联的上下文，并且具有与之相关联的上下文属性; 提供了第一视觉工作空间，用于可视化和探索客户自助服务系统已经确定与用户的查询相匹配的资源集合，该系统基于用户的上下文，指示所确定的资源与查询的拟合程度，相关联的资源选择参数和系统中搜索机制使用的相关资源评估标准; 以及第二视觉工作空间，其包括用于使用户能够选择和修改用户上下文属性值以及进一步的相关资源评估标准的细节规范工作空间; 以及用于使得用户能够在第一和第二视觉工作空间之间连续导航以使查询的搜索参数和资源评估标准更高的特异性和准确性，从而识别和改进与查询相匹配的选择逻辑和响应集的机制。图形用户界面允许用户交互以查询客户自助服务系统，并增强各种自助服务领域（包括教育，房地产和旅行）的响应集结果。

6. 发明授权

US10089147B2 High performance computing as a service 有权
公开(公告)号：US10089147B2
公开(公告)日：2018-10-02
申请号：US12856216
申请日：2010-08-13
申请人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Denis R. Saure , Zon-Yin Shae , Anshul Sheopuri
发明人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Denis R. Saure , Zon-Yin Shae , Anshul Sheopuri
IPC分类号： G06Q10/00 , G06F9/50
摘要： A scheduling system and method for high-performance computing (HPC) applications includes a network management component stored in physical memory and executed by a processor. The management component is configured to transform HPC resources into a schedulable resource catalog by transforming multi-dimensional HPC resources into a one dimension versus time resource catalog with a dependent graph structure between resources such that HPC resources are enabled to be provisioned into a service environment with predictable provisioning using the resource catalog. A graphical user interface component is coupled to the network management component and configured to provide scheduling visibility to entities and to enable a plurality of different communication modes for scheduling and communication between entities.

7. 发明申请

US20120042256A1 HIGH PERFORMANCE COMPUTING AS A SERVICE 审中-公开
标题翻译：作为服务的高性能计算
公开(公告)号：US20120042256A1
公开(公告)日：2012-02-16
申请号：US12856216
申请日：2010-08-13
申请人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Denis R. Saure , Zon-Yin Shae , Anshul Sheopuri
发明人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Denis R. Saure , Zon-Yin Shae , Anshul Sheopuri
IPC分类号： G06F15/177 , G06F9/46 , G06F15/173
CPC分类号： G06F9/5011
摘要： A scheduling system and method for high-performance computing (HPC) applications includes a network management component stored in physical memory and executed by a processor. The management component is configured to transform HPC resources into a schedulable resource catalog by transforming multi-dimensional HPC resources into a one dimension versus time resource catalog with a dependent graph structure between resources such that HPC resources are enabled to be provisioned into a service environment with predictable provisioning using the resource catalog. A graphical user interface component is coupled to the network management component and configured to provide scheduling visibility to entities and to enable a plurality of different communication modes for scheduling and communication between entities.
摘要翻译：用于高性能计算（HPC）应用的调度系统和方法包括存储在物理存储器中并由处理器执行的网络管理组件。将管理组件配置为将HPC资源转换为可调度资源目录，将多维HPC资源转换为具有资源之间的依赖图形结构的时间资源目录，从而使HPC资源能够被配置到服务环境中，使用资源目录可预测的配置。图形用户界面组件耦合到网络管理组件，并且被配置为向实体提供调度可见性并且实现多个不同的通信模式用于实体之间的调度和通信。

8. 发明授权

US06853998B2 Customer self service subsystem for classifying user contexts 有权
标题翻译：客户自助服务子系统，用于分类用户上下文
公开(公告)号：US06853998B2
公开(公告)日：2005-02-08
申请号：US09778378
申请日：2001-02-07
申请人： Debra L. Biebesheimer , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
发明人： Debra L. Biebesheimer , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
IPC分类号： G06F17/30 , G06F17/001
CPC分类号： G06F17/30528 , G06F17/3053 , Y10S707/99934 , Y10S707/99935 , Y10S707/99936 , Y10S707/99942 , Y10S707/99943
摘要： A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search. The result of this invention is an ability to relieve the user of the nonproductive work of describing their context and the ability to improve the search value by including criteria derived from both data and behaviors in the general population which may be unknown to the user. The system and method is especially applicable for a self service system in a variety of customer self service domains including education, real estate and travel.
摘要翻译：一种用于对执行资源搜索和选择的客户自助服务系统中的用户上下文进行分类的系统和方法，并且包括上下文属性数据库，该上下文属性数据库包括用户上下文的类型以及与每个用户上下文相关联的一个或多个上下文属性以供系统处理，属性函数数据库包括用于计算每个上下文属性的值的函数。分类系统包括用于接收用户查询的计算设备和包括将交互状态与用户相关联的数据的上下文向量，以及针对包括在上下文属性数据库中的数据和上下文属性功能数据库处理查询和上下文向量以预测特定的用户上下文。分类器使用指定用户交互状态的上下文参数填充用户上下文向量，以用于后续资源搜索。本发明的结果是减轻用户描述其上下文的非生产性工作的能力，以及通过在普通人群中从数据和行为导出的准则包括用户可能未知的标准来提高搜索价值的能力。该系统和方法特别适用于各种客户自助服务领域的自助服务体系，包括教育，房地产和旅游。

9. 发明授权

US08055944B2 Customization and reuse of logged agent activity during remote take over help session 失效
标题翻译：在远程接管帮助会话期间定制和重用已记录的代理活动
公开(公告)号：US08055944B2
公开(公告)日：2011-11-08
申请号：US12190257
申请日：2008-08-12
申请人： Sinem Guven , Gopal Pingali , Claudio S. Pinhanez , Mark E. Podlaseck
发明人： Sinem Guven , Gopal Pingali , Claudio S. Pinhanez , Mark E. Podlaseck
IPC分类号： G06F11/00
CPC分类号： G06F11/0793 , G06F11/0748
摘要： An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being repaired. The method includes obtaining an indication of a problem on a remote computer, reviewing stored log files to determine if an old log file associated with the problem exists and if the old log file does not exist, creating a new log file to store steps associated with repair operations. The method also includes if the old log file exists, retrieving the old log file and obtaining the remote computer configurations, parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration. The method further includes updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration and executing steps in the old log file to solve the problem on the remote computer.
摘要翻译：提供了一种装置和方法，用于验证需要修复，解析和更新先前创建的活动日志文件的当前计算机的设置，以提供参考正在修复的计算机的适当配置设置的可用步骤。该方法包括获得远程计算机上的问题的指示，查看存储的日志文件以确定是否存在与该问题相关联的旧日志文件，并且如果旧的日志文件不存在，则创建新的日志文件来存储与维修作业。该方法还包括如果旧日志文件存在，检索旧日志文件和获取远程计算机配置，解析旧日志文件以识别对配置设置的引用，并将旧日志文件中的配置设置与远程计算机配置进行比较。该方法还包括：如果旧日志文件中的至少一个配置设置与远程计算机配置不同，并且执行旧日志文件中的步骤，则更新旧日志文件的至少一个配置设置以反映远程计算机配置解决远程计算机上的问题。

10. 发明授权

US07765490B2 Method and system for software applications using a tiled user interface 失效
标题翻译：使用平铺用户界面的软件应用程序的方法和系统
公开(公告)号：US07765490B2
公开(公告)日：2010-07-27
申请号：US09906829
申请日：2001-07-18
申请人： Jennifer C. Lai , Anthony Levas , Mark E. Podlaseck , Sachiko Yoshihama
发明人： Jennifer C. Lai , Anthony Levas , Mark E. Podlaseck , Sachiko Yoshihama
IPC分类号： G06F3/00
CPC分类号： G06F3/04886 , G06F3/0481 , G06F3/14 , G06F2203/04802 , G09G5/14
摘要： A method and structure for a tiled interface system provides a Tiled User Interface (TUI) in which a tile manager manages at least one tile cluster on a display device and translates an input event into a tile cluster event and at least one tile cluster controlled by the tile manager to be displayed on the display device. Each tile cluster includes at least one tile, each tile cluster corresponds to one or more predefined functions for a specific application, each tile cluster provides a complete interaction of all the predefined functions for the specific application respectively corresponding to that tile cluster, and each tile cluster can be presented in its entirety on a single frame of the display device using at most one input event.
摘要翻译：平铺界面系统的方法和结构提供了平铺用户界面（TUI），其中瓦片管理器管理显示设备上的至少一个瓦片集群，并且将输入事件转换成瓦片集群事件以及至少一个瓦片集群要在显示设备上显示瓦片管理器。每个瓦片集群包括至少一个瓦片，每个瓦片集群对应于特定应用的一个或多个预定义功能，每个瓦片集群提供分别对应于该瓦片集群的特定应用程序的所有预定义功能的完整交互，并且每个瓦片集群可以使用至多一个输入事件在显示设备的单个帧上整体呈现。

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