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1. 发明授权

US08640034B2 Remote GUI control by replication of local interactions 有权
标题翻译：通过复制本地交互来远程GUI控制
公开(公告)号：US08640034B2
公开(公告)日：2014-01-28
申请号：US11560384
申请日：2006-11-16
申请人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
发明人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
IPC分类号： G06F3/00
CPC分类号： H04L67/025 , G06F3/1454 , H04L41/22 , H04L67/38
摘要： Under the present invention, an illustrative feature is to provide a method and system/structure for remotely controlling multiple computer systems by interacting with GUIs. Specifically, the present invention allows a controlled computer/system to be remotely controlled via a controlling computer/system. To this extent, data/action capture instrumentation is provided on the controlling system for automatically creating a representation of content of the GUI of the controlling system, for automatically observing a set of actions performed by a user on the GUI of the controlling system, for automatically creating a representation of the observed actions, and for sending to the controlled system the representation of the observed actions. In addition, execution instrumentation is provided on the controlled system for receiving the representation and replicating the actions on the controlled system by interacting with a GUI of the controlled system.
摘要翻译：在本发明中，说明性的特征是提供一种用于通过与GUI交互来远程控制多个计算机系统的方法和系统/结构。具体地，本发明允许受控计算机/系统通过控制计算机/系统进行远程控制。在这种程度上，在控制系统上提供数据/动作捕获仪器，用于自动创建控制系统的GUI的内容的表示，用于自动观察由用户在控制系统的GUI上执行的一组动作，用于自动创建观察到的动作的表示，以及向受控系统发送观察到的动作的表示。此外，在受控系统上提供执行仪器，用于通过与受控系统的GUI交互来接收表示和复制受控系统上的动作。

2. 发明授权

US06701311B2 Customer self service system for resource search and selection 有权
标题翻译：用于资源搜索和选择的客户自助服务系统
公开(公告)号：US06701311B2
公开(公告)日：2004-03-02
申请号：US09778146
申请日：2001-02-07
申请人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
发明人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
IPC分类号： G06F1730
CPC分类号： G06F17/30864 , Y10S707/99933 , Y10S707/99935 , Y10S707/99945 , Y10S707/99952
摘要： A customer self service system and method for performing resource search and selection. The method includes steps of providing an interface enabling entry of a query for a resource and specification of one or more user context elements, each element representing a context associated with the current user state and having context attributes and attribute values associated therewith; enabling user specification of relevant resource selection criteria for enabling expression of relevance of resource results in terms of user context; searching a resource database and generating a resource response set having resources that best match a user's query, user context attributes and user defined relevant resource selection criteria; presenting said resource response set to the user in a manner whereby a relevance of each of the resources being expressed in terms of user context in a manner optimized to facilitate resource selection; and, enabling continued user selection and modification of context attribute values to enable increased specificity and accuracy of a user's query to thereby result in improved selection logic and attainment of resource response sets best fitted to the query. More particularly, adaptive algorithms and supervised and unsupervised learning sub-processes are implemented to enable the self service resource search and selection system to learn from each and all users and make that learning operationally benefit all users over time.
摘要翻译：用于执行资源搜索和选择的客户自助系统和方法。该方法包括以下步骤：提供能够输入资源的查询和指定一个或多个用户上下文元素的接口，每个元素表示与当前用户状态相关联的上下文并具有与其相关联的上下文属性和属性值; 使用户能够根据用户上下文来指定相关的资源选择标准，以便能够表达资源结果的相关性; 搜索资源数据库并生成具有与用户查询，用户上下文属性和用户定义的相关资源选择标准最匹配的资源的资源响应集合; 以如下方式呈现所述资源响应集，所述方式使得根据用户上下文来表达每个资源的相关性以优化的方式来促进资源选择; 并且允许继续用户选择和修改上下文属性值，以使得用户查询的特异性和准确度增加，从而导致改进的选择逻辑和获得最适合查询的资源响应集。更具体地，实现自适应算法和监督和无监督的学习子过程，以使得自助服务资源搜索和选择系统能够从每个和所有用户学习，并使得该学习随着时间的推移对所有用户进行操作上的益处。

3. 发明授权

US06785676B2 Customer self service subsystem for response set ordering and annotation 有权
标题翻译：客户自助服务子系统用于响应集排序和注释
公开(公告)号：US06785676B2
公开(公告)日：2004-08-31
申请号：US09778139
申请日：2001-02-07
申请人： Daniel A. Oblinger
发明人： Daniel A. Oblinger
IPC分类号： G06F1730
CPC分类号： G06F17/30997 , G06Q30/02 , G06Q30/06 , Y10S707/99934 , Y10S707/99935
摘要： A system and method for annotating resource results obtained in a customer self service system that performs resource search and selection. The method comprising the steps of: receiving a resource response set of results obtained in response to a current user query and receiving a user context vector associated with the current user query, the user context vector comprising data associating an interaction state with the user; applying an ordering and annotation function for mapping the user context vector with the resource response set to generate an annotated response set having one or more annotations; and, controlling the presentation of the resource response set to the user according to the annotations, wherein the ordering and annotation function is executed interactively at the time of each user query. In an off-line process, a supervised learning algorithm is implemented for receiving user interaction data from among a database of user interaction records and an annotation scoring metric representing a measure of performance in locating resource response results displayed via a graphical interface. The algorithm generates ordering and annotation functions which are adaptable based on history of user interactions as provided in the database of user interaction records. The result of this invention is the ability to drive visualization systems for presenting resource response results in the most beneficial and meaningful way to the user via an interface when performing search and resource selection. The system and method is especially applicable for a self service system in a variety of customer self service domains including education, real estate and travel.
摘要翻译：一种用于注释在执行资源搜索和选择的客户自助服务系统中获得的资源结果的系统和方法。该方法包括以下步骤：接收响应于当前用户查询获得的结果的资源响应集合，并且接收与当前用户查询相关联的用户上下文向量，所述用户上下文向量包括将交互状态与用户相关联的数据; 应用排序和注释功能，用于将所述用户上下文矢量与所述资源响应集合进行映射以生成具有一个或多个注释的带注释的响应集合; 以及根据所述注释控制对所述用户的所述资源响应的呈现，其中所述排序和注释功能在每个用户查询时被交互地执行。在离线过程中，实施监督学习算法，用于从用户交互记录的数据库中接收用户交互数据，以及表示在经由图形界面显示的定位资源响应结果中的性能测量的注释评分度量。该算法基于用户交互记录的数据库中提供的用户交互历史，生成可适应性的排序和注释功能。本发明的结果是，当执行搜索和资源选择时，可以通过接口来驱动可视化系统，以最有益和有意义的方式向用户呈现资源响应结果。该系统和方法特别适用于各种客户自助服务领域的自助服务体系，包括教育，房地产和旅游。

4. 发明授权

US08607142B2 Method for aligning demonstrated user actions with existing documentation 有权
标题翻译：将已显示的用户操作与现有文档进行对齐的方法
公开(公告)号：US08607142B2
公开(公告)日：2013-12-10
申请号：US12041142
申请日：2008-03-03
申请人： Lawrence D. Bergman , Vittorio Castelli , Eugene Rogan Creswick , Tessa A. Lau , Daniel A. Oblinger
发明人： Lawrence D. Bergman , Vittorio Castelli , Eugene Rogan Creswick , Tessa A. Lau , Daniel A. Oblinger
IPC分类号： G06F3/00
CPC分类号： G06F17/21
摘要： There is provided an apparatus for aligning document actions specified in a documented procedure with demonstrated user actions. The apparatus includes an alignment device for computing an alignment between the document actions and the demonstrated user actions based on at least one similarity metric.
摘要翻译：提供了一种用于将文档化程序中指定的文档动作与演示的用户动作进行对齐的装置。该装置包括对准装置，用于基于至少一个相似性度量来计算文档动作与演示的用户动作之间的对准。

5. 发明授权

US08307357B2 Methods and apparatus for customizing user-interface control in existing application 失效
标题翻译：在现有应用中定制用户界面控制的方法和设备
公开(公告)号：US08307357B2
公开(公告)日：2012-11-06
申请号：US12058146
申请日：2008-03-28
申请人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
发明人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
IPC分类号： G06F9/44 , G06F9/445 , G06F17/00 , G06F17/20
CPC分类号： G06F9/451
摘要： Techniques for altering application user-interface controls are provided. More particularly the customization of a new or existing user-interface control in an application user-interface is provided. In one aspect of the invention, a method for customizing user-interface controls of an existing application comprises the recording of a procedure description performed by a user in the application user-interface. A new or modified application user-interface control relating to the procedure description is then installed in the existing application.
摘要翻译：提供了改变应用程序用户界面控件的技术。更具体地，提供了在应用程序用户界面中定制新的或现有的用户界面控件。在本发明的一个方面，一种用于定制现有应用的用户界面控制的方法包括在用户界面中记录用户进行的过程描述。然后在现有应用程序中安装与过程描述相关的新的或修改的应用程序用户界面控件。

6. 发明授权

US07962847B2 Method for providing dynamic process step annotations 失效
标题翻译：提供动态过程步骤注释的方法
公开(公告)号：US07962847B2
公开(公告)日：2011-06-14
申请号：US11254976
申请日：2005-10-20
申请人： Peter K. Malkin , Thomas D. Erickson , Wendy A. Kellogg , Brent Tzion Hailpern , Lawrence D. Bergman , Vittorio Castelli , Daniel A. Oblinger
发明人： Peter K. Malkin , Thomas D. Erickson , Wendy A. Kellogg , Brent Tzion Hailpern , Lawrence D. Bergman , Vittorio Castelli , Daniel A. Oblinger
IPC分类号： G06F17/00
CPC分类号： G06F17/241
摘要： A system and method for obtaining a process definition; determining the current process; determining the current process step; determining whether a whether a user has requested creation or modification of an annotation of the current process or step; receiving information from the user for creating the annotation when a user has requested creation of an annotation; and displaying the annotation.
摘要翻译：一种用于获得过程定义的系统和方法; 确定当前流程; 确定当前流程步骤; 确定用户是否请求创建或修改当前过程或步骤的注释; 当用户请求创建注释时，从用户接收用于创建注释的信息; 并显示注释。

7. 发明授权

US07890948B2 Methods and apparatus for customizing user-interface control in existing application 有权
公开(公告)号：US07890948B2
公开(公告)日：2011-02-15
申请号：US10697752
申请日：2003-10-30
申请人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
发明人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
IPC分类号： G06F9/445 , G06F9/44 , G06F3/00
CPC分类号： G06F9/451
摘要： Techniques for altering application user-interface controls are provided. More particularly the customization of a new or existing user-interface control in an application user-interface is provided. In one aspect of the invention, a method for customizing user-interface controls of an existing application comprises the recording of a procedure description performed by a user in the application user-interface. A new or modified application user-interface control relating to the procedure description is then installed in the existing application.

8. 发明申请

US20080178083A1 Methods and Apparatus for Customizing User-Interface Control in Existing Application 失效
标题翻译：在现有应用中定制用户界面控制的方法和装置
公开(公告)号：US20080178083A1
公开(公告)日：2008-07-24
申请号：US12058146
申请日：2008-03-28
申请人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
发明人： Lawrence D. Bergman , Vittorio Castelli , Tessa A. Lau , Daniel A. Oblinger
IPC分类号： G06F3/01 , G06F3/048
CPC分类号： G06F9/451
摘要： Techniques for altering application user-interface controls are provided. More particularly the customization of a new or existing user-interface control in an application user-interface is provided. In one aspect of the invention, a method for customizing user-interface controls of an existing application comprises the recording of a procedure description performed by a user in the application user-interface. A new or modified application user-interface control relating to the procedure description is then installed in the existing application.
摘要翻译：提供了改变应用程序用户界面控件的技术。更具体地，提供了在应用程序用户界面中定制新的或现有的用户界面控件。在本发明的一个方面，一种用于定制现有应用的用户界面控制的方法包括在用户界面中记录由用户执行的过程描述。然后在现有应用程序中安装与过程描述相关的新的或修改的应用程序用户界面控件。

9. 发明授权

US06853998B2 Customer self service subsystem for classifying user contexts 有权
标题翻译：客户自助服务子系统，用于分类用户上下文
公开(公告)号：US06853998B2
公开(公告)日：2005-02-08
申请号：US09778378
申请日：2001-02-07
申请人： Debra L. Biebesheimer , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
发明人： Debra L. Biebesheimer , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
IPC分类号： G06F17/30 , G06F17/001
CPC分类号： G06F17/30528 , G06F17/3053 , Y10S707/99934 , Y10S707/99935 , Y10S707/99936 , Y10S707/99942 , Y10S707/99943
摘要： A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search. The result of this invention is an ability to relieve the user of the nonproductive work of describing their context and the ability to improve the search value by including criteria derived from both data and behaviors in the general population which may be unknown to the user. The system and method is especially applicable for a self service system in a variety of customer self service domains including education, real estate and travel.
摘要翻译：一种用于对执行资源搜索和选择的客户自助服务系统中的用户上下文进行分类的系统和方法，并且包括上下文属性数据库，该上下文属性数据库包括用户上下文的类型以及与每个用户上下文相关联的一个或多个上下文属性以供系统处理，属性函数数据库包括用于计算每个上下文属性的值的函数。分类系统包括用于接收用户查询的计算设备和包括将交互状态与用户相关联的数据的上下文向量，以及针对包括在上下文属性数据库中的数据和上下文属性功能数据库处理查询和上下文向量以预测特定的用户上下文。分类器使用指定用户交互状态的上下文参数填充用户上下文向量，以用于后续资源搜索。本发明的结果是减轻用户描述其上下文的非生产性工作的能力，以及通过在普通人群中从数据和行为导出的准则包括用户可能未知的标准来提高搜索价值的能力。该系统和方法特别适用于各种客户自助服务领域的自助服务体系，包括教育，房地产和旅游。

10. 发明授权

US09165280B2 Predictive user modeling in user interface design 有权
标题翻译：用户界面设计中的预测用户建模
公开(公告)号：US09165280B2
公开(公告)日：2015-10-20
申请号：US11062382
申请日：2005-02-22
申请人： Sara H. Basson , Dimitri Kanevsky , Daniel A. Oblinger
发明人： Sara H. Basson , Dimitri Kanevsky , Daniel A. Oblinger
IPC分类号： G06F3/00 , G06F3/048 , G06Q10/10 , G05D1/00 , G05D3/00 , G06F7/00 , G06F17/00
CPC分类号： G06Q10/10
摘要： Dynamic modification of user interfaces is disclosed, based upon identification of the current state of the user and the sensing of a particular situation in which the user is involved and/or environment in which the user is situated. In particular, emotional and mental states of a user are identified and these states are taken into consideration when creating and/or adapting an interface to be used by the user. The interface is modified/created automatically based on identified user biometrics, that is, measured physical properties of the user.
摘要翻译：基于用户的当前状态的识别和用户所涉及的特定情况的感测和/或用户所在的环境来公开用户界面的动态修改。特别地，识别用户的情绪和精神状态，并且在创建和/或调整要由用户使用的界面时考虑这些状态。界面根据识别的用户生物特征，即用户的测量物理属性自动修改/创建。

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