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1. 发明授权

US07962324B2 Method for globalizing support operations 失效
标题翻译：支持业务全球化的方法
公开(公告)号：US07962324B2
公开(公告)日：2011-06-14
申请号：US11845907
申请日：2007-08-28
申请人： Alexander Faisman , Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Alexander Faisman , Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F17/28 , G06F17/27 , G06F17/20
CPC分类号： G06F17/241 , G06F17/289
摘要： Techniques are provided for globalizing handling of service management items. The techniques include obtaining a service management item in a language convenient to a first of two or more actors, translating the service management item into a language-neutral format to obtain a language-neutral service management item, applying one or more annotators to the service management item, translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item, and routing the translated service management item to the second of two or more actors. Techniques are also provided for generating a database of service management items in a language-neutral format.
摘要翻译：提供了全球化处理服务管理项目的技术。这些技术包括以便于两个或多个演员中的第一个的语言获得服务管理项目，将服务管理项目翻译成语言中立的格式以获得语言中立的服务管理项目，将一个或多个注释器应用于服务管理项目，将语言中立的服务管理项目翻译成对于作用于服务管理项目的两个或多个角色中的第二个的方便的语言，以及将翻译的服务管理项目路由到两个或更多个演员的第二个。还提供了用于以语言中立格式生成服务管理项目的数据库的技术。

2. 发明申请

US20090248401A1 System and Methods For Using Short-Hand Interpretation Dictionaries In Collaboration Environments 审中-公开
标题翻译：在协作环境中使用短语解释词典的系统和方法
公开(公告)号：US20090248401A1
公开(公告)日：2009-10-01
申请号：US12058877
申请日：2008-03-31
申请人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F17/21
CPC分类号： G06F17/2735
摘要： A method for creating and using a short-hand interpretation dictionary in a collaboration environment includes creating or editing a document in a collaboration environment, said document comprising at least one short-hand notation; and replacing the at least one short-hand notation with an interpretation from at least one short-hand dictionary.
摘要翻译：用于在协作环境中创建和使用短手解释词典的方法包括在协作环境中创建或编辑文档，所述文档包括至少一个短手符号; 并且从至少一个短手字典中用至少一个短语符号代替解释。

3. 发明申请

US20100005384A1 SYSTEM AND METHOD FOR OFFERING MULTIPLE REPRESENTATIONS OF AN IPC TICKET 失效
标题翻译：提供IPC机票多项表示的系统和方法
公开(公告)号：US20100005384A1
公开(公告)日：2010-01-07
申请号：US12165906
申请日：2008-07-01
申请人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F3/14
CPC分类号： G06Q10/06
摘要： A system and method for rendering different views of an incident, problem or change (IPC) ticket relating to an incident based on attributes of the user looking at or working with the ticket includes determining relevant information. An environment related to a usage by the user is determined. Based upon the relevant information and the environment, an IPC ticket generated with different views where only a relevant view of the different views is provided to each particular user.
摘要翻译：用于根据查看或使用票据的用户的属性呈现与事件相关的事件，问题或变更（IPC）票据的不同视图的系统和方法包括确定相关信息。确定与用户的使用相关的环境。根据相关信息和环境，生成不同视图的IPC票证，其中仅向每个特定用户提供不同视图的相关视图。

4. 发明授权

US07512985B1 System, method, and computer program product for implementing search-and retrieval-compatible data obfuscation 有权
标题翻译：用于实现搜索和检索兼容数据混淆的系统，方法和计算机程序产品
公开(公告)号：US07512985B1
公开(公告)日：2009-03-31
申请号：US12112069
申请日：2008-04-30
申请人： Genady Grabarnik , Jonathan Lenchner , Laura Z. Luan , Larisa Shwartz
发明人： Genady Grabarnik , Jonathan Lenchner , Laura Z. Luan , Larisa Shwartz
IPC分类号： G06F7/04 , G06F17/30 , G06K9/00 , H03M1/68 , H04K1/00 , H04L9/00 , H04L9/32 , H04N7/16
CPC分类号： G06F21/6263 , Y10S707/99939
摘要： A system for implementing search- and retrieval-compatible data obfuscation includes an annotator that annotates data, metadata, and relationships thereof that are privacy sensitive according to privacy policies. The system also includes an indexing server that indexes the annotated data according to the policies that specify rules for controlling access to the data. The system also includes an obfuscation server for serving user requests for data search and retrieval, and specifies data entitlement and access rights for the users by applying the privacy policies to user profiles. In response to receiving a search request from a user, the obfuscation server forwards the search terms in the request, along with a privacy level determined from a corresponding user profile and the policies, to a search engine that searches indices of a database having the privacy level in the request, and returning to the user only the results which match the search terms and the privacy level. In response to receiving a data retrieval request, the obfuscation server retrieves the requested data with annotations from the database, applies the obfuscation scheme to the annotated data according to the privacy policies and the user profile, and returns to the user the obfuscated data in compliance with the privacy policies.
摘要翻译：用于实现搜索和检索兼容的数据混淆的系统包括注释器，其根据隐私策略来注释隐私敏感的数据，元数据及其关系。该系统还包括索引服务器，该索引服务器根据指定用于控制数据访问的规则的策略来对注释数据进行索引。该系统还包括一个用于服务用户数据搜索和检索请求的混淆服务器，并通过将隐私策略应用于用户简档来指定用户的数据授权和访问权限。响应于从用户接收到搜索请求，混淆服务器将请求中的搜索项以及从相应的用户简档和策略确定的隐私级别转发到搜索具有隐私的数据库的索引的搜索引擎请求中的级别，并仅向用户返回与搜索项和隐私级别匹配的结果。响应于接收到数据检索请求，混淆服务器通过来自数据库的注释检索所请求的数据，根据隐私策略和用户简档将混淆方案应用于注释数据，并且向用户返回符合规定的混淆数据与隐私政策。

5. 发明授权

US08782529B2 System and method for offering multiple representations of an IPC ticket 失效
标题翻译：提供IPC票证的多种表示的系统和方法
公开(公告)号：US08782529B2
公开(公告)日：2014-07-15
申请号：US12165906
申请日：2008-07-01
申请人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F3/00 , G06F15/177
CPC分类号： G06Q10/06
摘要： A system and method for rendering different views of an incident, problem or change (IPC) ticket relating to an incident based on attributes of the user looking at or working with the ticket includes determining relevant information. An environment related to a usage by the user is determined. Based upon the relevant information and the environment, an IPC ticket is generated with different views where only a relevant view of the different views is provided to each particular user.
摘要翻译：用于根据查看或使用票据的用户的属性呈现与事件相关的事件，问题或变更（IPC）票据的不同视图的系统和方法包括确定相关信息。确定与用户的使用相关的环境。根据相关信息和环境，生成具有不同视图的IPC票证，其中仅向每个特定用户提供不同视图的相关视图。

6. 发明授权

US08392444B2 System and methods for using short-hand interpretation dictionaries in collaboration environments 失效
标题翻译：在协作环境中使用短手解释词典的系统和方法
公开(公告)号：US08392444B2
公开(公告)日：2013-03-05
申请号：US13471503
申请日：2012-05-15
申请人： Larisa Shwartz , Jonathan Lenchner , Genady Grabarnik
发明人： Larisa Shwartz , Jonathan Lenchner , Genady Grabarnik
IPC分类号： G06F7/00 , G06F17/30
CPC分类号： G06F17/2735
摘要： A method for creating and using a short-hand interpretation dictionary in a collaboration environment includes creating or editing a document in a collaboration environment, said document comprising at least one short-hand notation; and replacing the at least one short-hand notation with an interpretation from at least one short-hand dictionary.
摘要翻译：用于在协作环境中创建和使用短手解释词典的方法包括在协作环境中创建或编辑文档，所述文档包括至少一个短手符号; 并且从至少一个短手字典中用至少一个短语符号代替解释。

7. 发明申请

US20120226493A1 System and Methods for Using Short-Hand Interpretation Dictionaries in Collaboration Environments 失效
标题翻译：在协作环境中使用短语解释字典的系统和方法
公开(公告)号：US20120226493A1
公开(公告)日：2012-09-06
申请号：US13471503
申请日：2012-05-15
申请人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F17/27
CPC分类号： G06F17/2735
摘要： A method for creating and using a short-hand interpretation dictionary in a collaboration environment includes creating or editing a document in a collaboration environment, said document comprising at least one short-hand notation; and replacing the at least one short-hand notation with an interpretation from at least one short-hand dictionary.
摘要翻译：用于在协作环境中创建和使用短手解释词典的方法包括在协作环境中创建或编辑文档，所述文档包括至少一个短手符号; 并且从至少一个短手字典中用至少一个短语符号代替解释。

8. 发明申请

US20090063125A1 METHOD FOR GLOBALIZING SUPPORT OPERATIONS 失效
标题翻译：全球化支持操作的方法
公开(公告)号：US20090063125A1
公开(公告)日：2009-03-05
申请号：US11845907
申请日：2007-08-28
申请人： Alexander Faisman , Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Alexander Faisman , Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F17/28
CPC分类号： G06F17/241 , G06F17/289
摘要： Techniques are provided for globalizing handling of service management items. The techniques include obtaining a service management item in a language convenient to a first of two or more actors, translating the service management item into a language-neutral format to obtain a language-neutral service management item, applying one or more annotators to the service management item, translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item, and routing the translated service management item to the second of two or more actors. Techniques are also provided for generating a database of service management items in a language-neutral format.
摘要翻译：提供了全球化处理服务管理项目的技术。这些技术包括以便于两个或多个演员中的第一个的语言获得服务管理项目，将服务管理项目翻译成语言中立的格式以获得语言中立的服务管理项目，将一个或多个注释器应用于服务管理项目，将语言中立的服务管理项目翻译成对于作用于服务管理项目的两个或多个角色中的第二个的方便的语言，以及将翻译的服务管理项目路由到两个或更多个演员的第二个。还提供了用于以语言中立格式生成服务管理项目的数据库的技术。

9. 发明授权

US09313329B2 Voice response systems browsing 有权
标题翻译：语音响应系统浏览
公开(公告)号：US09313329B2
公开(公告)日：2016-04-12
申请号：US12610646
申请日：2009-11-02
申请人： Peter J. Andrews , Alexander Faisman , Genady Grabarnik , Larisa Shwartz
发明人： Peter J. Andrews , Alexander Faisman , Genady Grabarnik , Larisa Shwartz
IPC分类号： H04M1/64 , H04M3/493 , H04M1/725 , H04M3/42 , H04M3/533 , H04M11/06
CPC分类号： H04M3/493 , H04M1/72591 , H04M3/42391 , H04M3/533 , H04M11/066 , H04M2250/74
摘要： A method for voice browsing an integrated voice response server is described. The method includes visually displaying a representation of a choice tree for a service, where the service includes an audio menu of available actions. A selection of an action displayed in the representation is received. The method also includes automatically navigating the audio menu in order to initiate the selected action. Apparatus and computer readable media are also described.
摘要翻译：描述了用于语音浏览集成语音响应服务器的方法。该方法包括可视地显示用于服务的选择树的表示，其中服务包括可用动作的音频菜单。接收在该表示中显示的动作的选择。该方法还包括自动导航音频菜单以便启动所选择的动作。还描述了装置和计算机可读介质。

10. 发明申请

US20110295898A1 System And Method For Incident Processing Through A Correlation Model 失效
标题翻译：通过相关模型进行事件处理的系统和方法
公开(公告)号：US20110295898A1
公开(公告)日：2011-12-01
申请号：US12885705
申请日：2010-09-20
申请人： Genady Grabarnik , Gabriela P. Marcu , Larisa Shwartz , Christopher Ward
发明人： Genady Grabarnik , Gabriela P. Marcu , Larisa Shwartz , Christopher Ward
IPC分类号： G06F17/30
CPC分类号： G06Q10/103
摘要： Disclosed is a method, system and a computer program for correlating an incident service ticket with an incident resource ticket. The method includes, in response to a creation of an incident service ticket in a certain service category; searching with a data processor for open incident resource tickets of the same or similar category; searching with the data processor based on a set of similarity rules for corresponding critical configuration items defined in business service configuration items and, if both searches succeed, searching with the data processor found incident resource tickets ordered by time using found critical configuration items and, if a match is found, declaring the incident service ticket to be correlated with the matching incident resource ticket. The exemplary embodiments further provide that, if both searches do not succeed, or if a match is not found, obtaining input from a dependency tree for the business service configuration items and if no related service configuration items for the service category are identified then concluding the performance of the method, otherwise searching with the data processor found incident resource tickets ordered by time using found related service configuration items. If no associated resource tickets are available then the method performs constraint adaptive probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items.
摘要翻译：公开了一种用于将事件服务票据与事件资源票据相关联的方法，系统和计算机程序。所述方法包括响应于在特定服务类别中创建事件服务票据; 用数据处理器搜索相同或类似类别的公开事件资源门票; 基于用于在业务服务配置项中定义的相应关键配置项的一组相似性规则来搜索数据处理器，并且如果两个搜索都成功，则使用发现的关键配置项目，使用数据处理器搜索由时间排序的事件资源票据，并且如果发现一个匹配，声明事件服务票与匹配的事件资源票相关联。示例性实施例进一步规定，如果两个搜索不成功，或者如果没有找到匹配，则从业务服务配置项的依赖关系树获取输入，并且如果没有识别出用于服务类别的相关服务配置项，则得出执行该方法，否则用数据处理器查找发现事件资源票据按时间排序发现相关服务配置项。如果没有关联的资源票据可用，则该方法执行从依赖关系树确定的资源的约束自适应探测，以尝试生成至少一个对应的资源票据，并搜索针对相关配置项生成的任何相应的资源票据。

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