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1. 发明申请

US20110295898A1 System And Method For Incident Processing Through A Correlation Model 失效
标题翻译：通过相关模型进行事件处理的系统和方法
公开(公告)号：US20110295898A1
公开(公告)日：2011-12-01
申请号：US12885705
申请日：2010-09-20
申请人： Genady Grabarnik , Gabriela P. Marcu , Larisa Shwartz , Christopher Ward
发明人： Genady Grabarnik , Gabriela P. Marcu , Larisa Shwartz , Christopher Ward
IPC分类号： G06F17/30
CPC分类号： G06Q10/103
摘要： Disclosed is a method, system and a computer program for correlating an incident service ticket with an incident resource ticket. The method includes, in response to a creation of an incident service ticket in a certain service category; searching with a data processor for open incident resource tickets of the same or similar category; searching with the data processor based on a set of similarity rules for corresponding critical configuration items defined in business service configuration items and, if both searches succeed, searching with the data processor found incident resource tickets ordered by time using found critical configuration items and, if a match is found, declaring the incident service ticket to be correlated with the matching incident resource ticket. The exemplary embodiments further provide that, if both searches do not succeed, or if a match is not found, obtaining input from a dependency tree for the business service configuration items and if no related service configuration items for the service category are identified then concluding the performance of the method, otherwise searching with the data processor found incident resource tickets ordered by time using found related service configuration items. If no associated resource tickets are available then the method performs constraint adaptive probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items.
摘要翻译：公开了一种用于将事件服务票据与事件资源票据相关联的方法，系统和计算机程序。所述方法包括响应于在特定服务类别中创建事件服务票据; 用数据处理器搜索相同或类似类别的公开事件资源门票; 基于用于在业务服务配置项中定义的相应关键配置项的一组相似性规则来搜索数据处理器，并且如果两个搜索都成功，则使用发现的关键配置项目，使用数据处理器搜索由时间排序的事件资源票据，并且如果发现一个匹配，声明事件服务票与匹配的事件资源票相关联。示例性实施例进一步规定，如果两个搜索不成功，或者如果没有找到匹配，则从业务服务配置项的依赖关系树获取输入，并且如果没有识别出用于服务类别的相关服务配置项，则得出执行该方法，否则用数据处理器查找发现事件资源票据按时间排序发现相关服务配置项。如果没有关联的资源票据可用，则该方法执行从依赖关系树确定的资源的约束自适应探测，以尝试生成至少一个对应的资源票据，并搜索针对相关配置项生成的任何相应的资源票据。

2. 发明授权

US08301613B2 System and method for incident processing through a correlation model 失效
标题翻译：通过相关模型进行事件处理的系统和方法
公开(公告)号：US08301613B2
公开(公告)日：2012-10-30
申请号：US12885705
申请日：2010-09-20
申请人： Genady Grabarnik , Gabriela P. Marcu , Larisa Shwartz , Christopher Ward
发明人： Genady Grabarnik , Gabriela P. Marcu , Larisa Shwartz , Christopher Ward
IPC分类号： G06F17/30
CPC分类号： G06Q10/103
摘要： Disclosed is a method, system and a computer program for correlating an incident service ticket with an incident resource ticket. The method includes, in response to a creation of an incident service ticket in a certain service category; searching with a data processor for open incident resource tickets of the same or similar category; searching with the data processor based on a set of similarity rules for corresponding critical configuration items defined in business service configuration items and, if both searches succeed, searching with the data processor found incident resource tickets ordered by time using found critical configuration items and, if a match is found, declaring the incident service ticket to be correlated with the matching incident resource ticket. The exemplary embodiments further provide that, if both searches do not succeed, or if a match is not found, obtaining input from a dependency tree for the business service configuration items and if no related service configuration items for the service category are identified then concluding the performance of the method, otherwise searching with the data processor found incident resource tickets ordered by time using found related service configuration items. If no associated resource tickets are available then the method performs constraint adaptive probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items.
摘要翻译：公开了一种用于将事件服务票据与事件资源票据相关联的方法，系统和计算机程序。所述方法包括响应于在特定服务类别中创建事件服务票据; 用数据处理器搜索相同或类似类别的公开事件资源门票; 基于用于在业务服务配置项中定义的相应关键配置项的一组相似性规则来搜索数据处理器，并且如果两个搜索都成功，则使用发现的关键配置项目，使用数据处理器搜索由时间排序的事件资源票据，并且如果发现一个匹配，声明事件服务票与匹配的事件资源票相关联。示例性实施例进一步规定，如果两个搜索不成功，或者如果没有找到匹配，则从业务服务配置项的依赖关系树获取输入，并且如果没有识别出用于服务类别的相关服务配置项，则得出执行该方法，否则用数据处理器查找发现事件资源票据按时间排序发现相关服务配置项。如果没有关联的资源票据可用，则该方法执行从依赖关系树确定的资源的约束自适应探测，以尝试生成至少一个对应的资源票据，并搜索针对相关配置项生成的任何相应的资源票据。

3. 发明授权

US09098456B2 System and method for reducing latency time with cloud services 有权
标题翻译：使用云服务减少延迟时间的系统和方法
公开(公告)号：US09098456B2
公开(公告)日：2015-08-04
申请号：US12686760
申请日：2010-01-13
申请人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
发明人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
IPC分类号： G06F15/173 , G06F11/14
CPC分类号： H04L47/786 , G06F11/1464 , G06F17/30345 , G06F2201/815 , H04L41/0226 , H04L67/26
摘要： A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.
摘要翻译：用于减少服务延迟的系统和方法包括将用于客户的信息技术服务划分为基础设施管理服务和数据管理服务。与信息技术服务相关联的数据存储在备份存储器中。与信息技术服务相关的一组基础设施图像存储在云服务提供商处。基础设施图像根据需要通过软件更新和硬件更新进行更新，并通过备份和恢复机制更新与信息技术服务相关的数据。已经使用最新更新的数据更新的基础设施图像集合将开始进行恢复，连续性，测试等。

4. 发明申请

US20110173405A1 SYSTEM AND METHOD FOR REDUCING LATENCY TIME WITH CLOUD SERVICES 有权
标题翻译：用于降低云服务时间的系统和方法
公开(公告)号：US20110173405A1
公开(公告)日：2011-07-14
申请号：US12686760
申请日：2010-01-13
申请人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
发明人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
IPC分类号： G06F12/14
CPC分类号： H04L47/786 , G06F11/1464 , G06F17/30345 , G06F2201/815 , H04L41/0226 , H04L67/26
摘要： A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.
摘要翻译：用于减少服务延迟的系统和方法包括将用于客户的信息技术服务划分为基础设施管理服务和数据管理服务。与信息技术服务相关联的数据存储在备份存储器中。与信息技术服务相关的一组基础设施图像存储在云服务提供商处。基础设施图像根据需要通过软件更新和硬件更新进行更新，并通过备份和恢复机制更新与信息技术服务相关的数据。已经使用最新更新的数据更新的基础设施图像集合将开始进行恢复，连续性，测试等。

5. 发明申请

US20080300837A1 Methods, Computer Program Products and Apparatus Providing Improved Selection of Agreements Between Entities 审中-公开
标题翻译：方法，计算机程序产品和设备提高实体间协议的选择
公开(公告)号：US20080300837A1
公开(公告)日：2008-12-04
申请号：US11755911
申请日：2007-05-31
申请人： Melissa Jane Buco , Genady Grabarnik , Larisa Shwartz , Maheswaran Surendra , Christopher Ward
发明人： Melissa Jane Buco , Genady Grabarnik , Larisa Shwartz , Maheswaran Surendra , Christopher Ward
IPC分类号： G06G7/48
CPC分类号： G06Q10/00
摘要： The exemplary embodiments of the invention provide methods, computer program products and apparatus that describe techniques for improved selection of agreements between entities, such as between a service provider and another entity (e.g., a supplier or customer of the service provider). In one non-limiting, exemplary embodiment, a method includes: providing a workflow model for a plurality of sub-processes, wherein the plurality of sub-processes has a plurality of second values, wherein each sub-process of the plurality of sub-processes has a different second value of the plurality of second values corresponding to a property common to each sub-process of the plurality of sub-processes, wherein the workflow model is a workflow model of a process; determining a first probability distribution of a first value for the process based on a plurality of second probability distributions for the plurality of second values, wherein each second probability distribution of the plurality of second probability distributions is for a different second value of the plurality of second values; and selecting an agreement based on the determined first probability distribution of the first value, wherein the selected agreement is an agreement to be used between a first entity and a second entity.
摘要翻译：本发明的示例性实施例提供了描述用于改进实体之间的协议选择的技术的方法，计算机程序产品和装置，例如在服务提供商和另一实体（例如，服务提供商的供应商或客户）之间。在一个非限制性的示例性实施例中，一种方法包括：为多个子过程提供工作流模型，其中所述多个子过程具有多个第二值，其中所述多个子过程中的每个子过程，过程具有与多个子过程的每个子过程共同的属性对应的多个第二值的不同的第二值，其中工作流模型是过程的工作流模型; 基于所述多个第二值的多个第二概率分布来确定所述处理的第一值的第一概率分布，其中所述多个第二概率分布中的每个第二概率分布用于所述多个第二概率分布中的所述多个第二概率分布的不同第二值价值观以及基于所确定的第一值的第一概率分布来选择协议，其中所选择的协议是在第一实体和第二实体之间使用的协议。

6. 发明授权

US09313329B2 Voice response systems browsing 有权
标题翻译：语音响应系统浏览
公开(公告)号：US09313329B2
公开(公告)日：2016-04-12
申请号：US12610646
申请日：2009-11-02
申请人： Peter J. Andrews , Alexander Faisman , Genady Grabarnik , Larisa Shwartz
发明人： Peter J. Andrews , Alexander Faisman , Genady Grabarnik , Larisa Shwartz
IPC分类号： H04M1/64 , H04M3/493 , H04M1/725 , H04M3/42 , H04M3/533 , H04M11/06
CPC分类号： H04M3/493 , H04M1/72591 , H04M3/42391 , H04M3/533 , H04M11/066 , H04M2250/74
摘要： A method for voice browsing an integrated voice response server is described. The method includes visually displaying a representation of a choice tree for a service, where the service includes an audio menu of available actions. A selection of an action displayed in the representation is received. The method also includes automatically navigating the audio menu in order to initiate the selected action. Apparatus and computer readable media are also described.
摘要翻译：描述了用于语音浏览集成语音响应服务器的方法。该方法包括可视地显示用于服务的选择树的表示，其中服务包括可用动作的音频菜单。接收在该表示中显示的动作的选择。该方法还包括自动导航音频菜单以便启动所选择的动作。还描述了装置和计算机可读介质。

7. 发明授权

US07962324B2 Method for globalizing support operations 失效
标题翻译：支持业务全球化的方法
公开(公告)号：US07962324B2
公开(公告)日：2011-06-14
申请号：US11845907
申请日：2007-08-28
申请人： Alexander Faisman , Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Alexander Faisman , Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F17/28 , G06F17/27 , G06F17/20
CPC分类号： G06F17/241 , G06F17/289
摘要： Techniques are provided for globalizing handling of service management items. The techniques include obtaining a service management item in a language convenient to a first of two or more actors, translating the service management item into a language-neutral format to obtain a language-neutral service management item, applying one or more annotators to the service management item, translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item, and routing the translated service management item to the second of two or more actors. Techniques are also provided for generating a database of service management items in a language-neutral format.
摘要翻译：提供了全球化处理服务管理项目的技术。这些技术包括以便于两个或多个演员中的第一个的语言获得服务管理项目，将服务管理项目翻译成语言中立的格式以获得语言中立的服务管理项目，将一个或多个注释器应用于服务管理项目，将语言中立的服务管理项目翻译成对于作用于服务管理项目的两个或多个角色中的第二个的方便的语言，以及将翻译的服务管理项目路由到两个或更多个演员的第二个。还提供了用于以语言中立格式生成服务管理项目的数据库的技术。

8. 发明申请

US20110119030A1 DESIGN OF EXPERIMENT PARAMETERS FOR WALD'S SEQUENTIAL TESTS BASED ON CONTINUED FRACTIONS 失效
标题翻译：基于连续分段的WALD序列测试实验参数设计
公开(公告)号：US20110119030A1
公开(公告)日：2011-05-19
申请号：US12619054
申请日：2009-11-16
申请人： Genady Grabarnik , Yefim H. Michlin , Larisa Shwartz
发明人： Genady Grabarnik , Yefim H. Michlin , Larisa Shwartz
IPC分类号： G06F17/18
CPC分类号： G06F11/008
摘要： Test characteristics are determined at vertices of a rectangle defined on a sequential probability ratio test plot of a number of failures of a new physical system versus a number of failures of a baseline physical system. Based on the test characteristics, errors of first and second order are approximated as planes. Based on the approximating, intercepts of accept and reject boundaries are estimated. Based on slopes of the planes and actual values of the errors of the first and second orders, a starting point is determined on a graph of values of an intercept of the reject boundary and values of an intercept of the accept boundary. A minimum of an operating characteristic function is determined by alternative advances, commencing at the starting point, parallel to an axis representing the accept boundary intercept and an axis representing the reject boundary intercept.
摘要翻译：测试特征是在新的物理系统的故障数量与基准物理系统的故障数量的顺序概率比测试图上定义的矩形的顶点确定的。基于测试特征，第一和第二阶的误差近似为平面。基于近似，估计接收和拒绝边界的截距。基于平面的斜率和第一和第二阶的误差的实际值，在拒绝边界的截距值和接受边界的截距的值的图形上确定起始点。运行特征函数的最小值由替代进位确定，从起始点开始，平行于表示接受边界截距的轴和表示拒绝边界截距的轴。

9. 发明申请

US20090328157A1 SYSTEM AND METHOD FOR ADAPTIVE APPROXIMATING OF A USER FOR ROLE AUTHORIZATION IN A HIERARCHICAL INTER-ORGANIZATIONAL MODEL 失效
标题翻译：用于在分层组织模型中的角色授权的用户的自适应的系统和方法
公开(公告)号：US20090328157A1
公开(公告)日：2009-12-31
申请号：US12164949
申请日：2008-06-30
申请人： Genady Grabarnik , Larisa Shwartz , Maheswaran Surendra
发明人： Genady Grabarnik , Larisa Shwartz , Maheswaran Surendra
IPC分类号： G06F7/58
CPC分类号： G06Q10/10
摘要： A system and method are provided for adaptive approximating of a user for role authorization in a hierarchical inter-organization model. The system includes an authorization redirector for receiving a request for an access control decision for a user. The system further includes an adaptive authorizer for dynamically determining, at run-time, a user role approximation for the user responsive to the request. The user role approximation is based on at least one of a system state and a system goal corresponding to a hierarchical inter-organizational model.
摘要翻译：提供了一种系统和方法，用于在层次化组织间模型中对用户进行角色授权的自适应近似。该系统包括授权重定向器，用于接收对用户的访问控制决定的请求。所述系统还包括自适应授权器，用于在运行时动态地确定响应于该请求的用户的用户角色近似。用户角色近似基于对应于分层组织间模型的系统状态和系统目标中的至少一个。

10. 发明申请

US20090248401A1 System and Methods For Using Short-Hand Interpretation Dictionaries In Collaboration Environments 审中-公开
标题翻译：在协作环境中使用短语解释词典的系统和方法
公开(公告)号：US20090248401A1
公开(公告)日：2009-10-01
申请号：US12058877
申请日：2008-03-31
申请人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
发明人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
IPC分类号： G06F17/21
CPC分类号： G06F17/2735
摘要： A method for creating and using a short-hand interpretation dictionary in a collaboration environment includes creating or editing a document in a collaboration environment, said document comprising at least one short-hand notation; and replacing the at least one short-hand notation with an interpretation from at least one short-hand dictionary.
摘要翻译：用于在协作环境中创建和使用短手解释词典的方法包括在协作环境中创建或编辑文档，所述文档包括至少一个短手符号; 并且从至少一个短手字典中用至少一个短语符号代替解释。

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