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1. 发明授权

US09837080B2 Detection of target and non-target users using multi-session information 有权
公开(公告)号：US09837080B2
公开(公告)日：2017-12-05
申请号：US14465415
申请日：2014-08-21
申请人： International Business Machines Corporation
发明人： Hagai Aronowitz , Shay Ben-David , David Nahamoo , Jason W. Pelecanos , Orith Toledo-Ronen
IPC分类号： G10L17/06
CPC分类号： G10L17/06
摘要： Systems and methods for maintaining speaker recognition performance are provided. A method for maintaining speaker recognition performance, comprises training a plurality of models respectively corresponding to speaker recognition scores from a plurality of speakers over a plurality of sessions, and using the plurality of models to conclude whether a speaker seeking access to an environment is a non-ideal target speaker or a non-ideal non-target speaker. Using the plurality of models to conclude comprises calculating a first probability that the speaker seeking access is the non-ideal target speaker, calculating a second probability that the speaker seeking access is the non-ideal non-target speaker, and determining whether the first probability, the second probability or a sum of the first probability and the second probability is above a probability threshold.

2. 发明授权

US10305765B2 Adaptive selection of message data properties for improving communication throughput and reliability 有权
公开(公告)号：US10305765B2
公开(公告)日：2019-05-28
申请号：US15656128
申请日：2017-07-21
申请人： International Business Machines Corporation
发明人： Kenneth W. Church , Martin Franz , Nicholas S. Kersting , Jeffrey S. McCarley , Jason W. Pelecanos , Weizhong Zhu
IPC分类号： G06F11/00 , H04L12/26 , G06F11/10 , H04L1/00 , H04L29/08 , G06F17/30 , H04M3/493
摘要： Embodiments of the present invention provide a computer-implemented method for communicating a reference code for a transaction. The method monitors a communication session conducted between a user and an agent via a communication channel, extracts user and channel properties from the monitored communication session, selects a reference code from a set of references codes stored on a database, in which the selection is based at least in part on the extracted communication channel properties and the extracted user properties, and then communicates the selected reference code to the user.

3. 发明授权

US10614797B2 Prefix methods for diarization in streaming mode 有权
公开(公告)号：US10614797B2
公开(公告)日：2020-04-07
申请号：US15827934
申请日：2017-11-30
申请人： International Business Machines Corporation
发明人： Kenneth W. Church , Dimitrios B. Dimitriadis , Petr Fousek , Jason W. Pelecanos , Weizhong Zhu
IPC分类号： G10L15/10 , G10L15/06 , G10L15/08 , G10L15/04 , G10L17/06
CPC分类号： G10L15/10 , G10L15/04 , G10L15/063 , G10L15/083 , G10L17/06 , G10L2015/0631
摘要： A diarization embodiment may include a system that clusters data up to a current point in time and consolidates it with the past decisions, and then returns the result that minimizes the difference with past decisions. The consolidation may be achieved by performing a permutation of the different possible labels and comparing the distance. For speaker diarization, a distance may be determined based on a minimum edit or hamming distance. The distance may alternatively be a measure other than the minimum edit or hamming distance. The clustering may have a finite time window over which the analysis is performed.

4. 发明申请

US20180254051A1 ROLE MODELING IN CALL CENTERS AND WORK CENTERS 审中-公开
公开(公告)号：US20180254051A1
公开(公告)日：2018-09-06
申请号：US15448246
申请日：2017-03-02
申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION
发明人： Kenneth W. Church , Jason W. Pelecanos , Josef Vopicka , Weizhong Zhu
IPC分类号： G10L21/028 , G10L15/06 , G10L15/04 , G10L17/00 , H04M3/51
CPC分类号： H04M3/51 , G06F17/27 , G10L17/06
摘要： Embodiments of the invention include method, systems and computer program products for role modeling. Aspects of the invention include receiving, by a processor, audio data, wherein the audio data includes a plurality of audio conversation for one or more speakers. The one or more segments for each of the plurality of audio conversations are partitioned. A speaker is associated with each of the one or more segments. The one or more segments for each of the plurality of audio conversations are labeled with roles utilizing a speaker recognition engine. Speakers are clustered based at least in part on a number of times the speakers are present in an audio conversation.

5. 发明申请

US20160055844A1 SYSTEMS AND METHODS FOR DETECTION OF TARGET AND NON-TARGET USERS USING MULTI-SESSION INFORMATION 有权
标题翻译：使用多个会话信息检测目标和非目标用户的系统和方法
公开(公告)号：US20160055844A1
公开(公告)日：2016-02-25
申请号：US14465415
申请日：2014-08-21
申请人： International Business Machines Corporation
发明人： Hagai Aronowitz , Shay Ben-David , David Nahamoo , Jason W. Pelecanos , Orith Toledo-Ronen
IPC分类号： G10L15/02 , G10L15/22
CPC分类号： G10L17/06
摘要： Systems and methods for maintaining speaker recognition performance are provided. A method for maintaining speaker recognition performance, comprises training a plurality of models respectively corresponding to speaker recognition scores from a plurality of speakers over a plurality of sessions, and using the plurality of models to conclude whether a speaker seeking access to an environment is a non-ideal target speaker or a non-ideal non-target speaker. Using the plurality of models to conclude comprises calculating a first probability that the speaker seeking access is the non-ideal target speaker, calculating a second probability that the speaker seeking access is the non-ideal non-target speaker, and determining whether the first probability, the second probability or a sum of the first probability and the second probability is above a probability threshold.
摘要翻译：提供了保持扬声器识别性能的系统和方法。一种用于维护说话者识别性能的方法，包括：通过多个会话从多个扬声器分别对应于说话者识别分数来训练多个模型，并且使用多个模型来确定寻求对环境的访问是否是非主要目标扬声器或非理想非目标扬声器。使用多个模型来得出结论包括：计算说话人寻求访问的是第一概率是非理想目标说话者，计算说话者寻求访问的第二概率是非理想非目标说话者，并且确定第一概率，第二概率或第一概率和第二概率的和高于概率阈值。

6. 发明申请

US20190028370A1 ADAPTIVE SELECTION OF MESSAGE DATA PROPERTIES FOR IMPROVING COMMUNICATION THROUGHPUT AND RELIABILITY 审中-公开
公开(公告)号：US20190028370A1
公开(公告)日：2019-01-24
申请号：US15656128
申请日：2017-07-21
申请人： International Business Machines Corporation
发明人： Kenneth W. Church , Martin Franz , Nicholas S. Kersting , Jeffrey S. McCarley , Jason W. Pelecanos , Weizhong Zhu
IPC分类号： H04L12/26 , G06F11/10 , H04L1/00 , H04L29/08
摘要： Embodiments of the present invention provide a computer-implemented method for communicating a reference code for a transaction. The method monitors a communication session conducted between a user and an agent via a communication channel, extracts user and channel properties from the monitored communication session, selects a reference code from a set of references codes stored on a database, in which the selection is based at least in part on the extracted communication channel properties and the extracted user properties, and then communicates the selected reference code to the user.

7. 发明授权

US10147438B2 Role modeling in call centers and work centers 有权
公开(公告)号：US10147438B2
公开(公告)日：2018-12-04
申请号：US15448246
申请日：2017-03-02
申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION
发明人： Kenneth W. Church , Jason W. Pelecanos , Josef Vopicka , Weizhong Zhu
IPC分类号： G10L15/04 , G10L21/028 , G10L15/06 , G10L17/00 , H04M3/51
摘要： Embodiments of the invention include method, systems and computer program products for role modeling. Aspects of the invention include receiving, by a processor, audio data, wherein the audio data includes a plurality of audio conversation for one or more speakers. The one or more segments for each of the plurality of audio conversations are partitioned. A speaker is associated with each of the one or more segments. The one or more segments for each of the plurality of audio conversations are labeled with roles utilizing a speaker recognition engine. Speakers are clustered based at least in part on a number of times the speakers are present in an audio conversation.

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