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    • 9. 发明授权
    • Apparatus, system, and method for managing quality-of-service-assured e-business service systems
    • 用于管理服务质量保证的电子商务服务系统的设备,系统和方法
    • US06857020B1
    • 2005-02-15
    • US09716862
    • 2000-11-20
    • Jarir Kamel ChaarRong Nickle Chang
    • Jarir Kamel ChaarRong Nickle Chang
    • G06F15/173G06Q10/00
    • G06Q10/10
    • One or more SLA-specified service-level monitors and/or one or more provider-owned service-level management monitors are used by the invention to monitor one or more quality measures of one or more QoS-assured service systems and to generate one or more service-level monitoring events when the monitored system does not conform to the respective quality measures. The invention includes a cross-SLA event manager that receives the monitoring events and determines which one or more SLA contracts are affected by the events. Then one or more SLA management objects (SMOs) track the SLA-specific events generated by the event manager according to each of the respective SLA contracts. The SMOs also determine how to allocate/deallocate/configure SLA management resources and/or to determine the effect of these changes on the service system operation to assure the contracted quality of service. A cross-SLA resource manager handles the SMOs' resource allocation requests and optimizes the allocation of available resources per the service provider's SLA management objectives. Finally, a SMO manager manages the execution of SMOs and facilitates the integration and management of service system testing-time and production-time activities.
    • 本发明使用一个或多个SLA指定的服务级监视器和/或一个或多个提供者所属的服务级管理监视器来监视一个或多个QoS保证服务系统的一个或多个质量度量,并且生成一个或多个服务级管理监视器 当受监视的系统不符合相应的质量措施时,更多的服务级监视事件。 本发明包括跨SLA事件管理器,其接收监视事件并确定哪一个或多个SLA契约受到事件的影响。 然后,一个或多个SLA管理对象(SMO)根据每个相应的SLA合同跟踪由事件管理器生成的SLA特定事件。 SMO还确定如何分配/取消配置/配置SLA管理资源和/或确定这些更改对服务系统运行的影响,以确保合同服务质量。 跨SLA资源管理器处理SMO的资源分配请求,并根据服务提供商的SLA管理目标优化可用资源的分配。 最后,SMO经理管理SMO的执行,并促进服务系统测试的集成和管理 - 时间和生产时间活动。