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1. 发明授权

US08001469B2 Automatic generation of interactive systems from a formalized description language 有权
标题翻译：从形式化的描述语言自动生成交互式系统
公开(公告)号：US08001469B2
公开(公告)日：2011-08-16
申请号：US11936644
申请日：2007-11-07
申请人： Fuliang Weng , William Chang , Baoshi Yan , Zhe Feng
发明人： Fuliang Weng , William Chang , Baoshi Yan , Zhe Feng
IPC分类号： G06F3/00
CPC分类号： G06F8/30 , G06Q10/06
摘要： Systems and methods are described that automatically generate interactive systems configured for collecting dialog data of human-machine interactions in dialog systems. The systems and methods comprise receiving a task flow that describes operations of a dialog system. A formal description of the task flow is generated, and an interactive system comprising a graphical user interface (GUI) is automatically generated from the formal description. The GUI consists of templates for control of the dialog system and real-time collection and annotating of dialog data during a live dialog between only the dialog system and callers to the dialog system. The dialog data consists of data of the live dialog.
摘要翻译：描述了系统和方法，其自动生成配置用于在对话系统中收集人机交互的对话数据的交互式系统。系统和方法包括接收描述对话系统的操作的任务流。生成任务流程的形式描述，并且从形式描述中自动生成包括图形用户界面（GUI）的交互式系统。 GUI包括用于控制对话系统的模板以及仅在对话系统和对话系统的呼叫者之间的实时对话期间对话数据的实时收集和注释。对话数据由实时对话框的数据组成。

2. 发明申请

US20100124325A1 System and Method for Interacting with Live Agents in an Automated Call Center 有权
标题翻译：在自动呼叫中心与实时代理交互的系统和方法
公开(公告)号：US20100124325A1
公开(公告)日：2010-05-20
申请号：US12274258
申请日：2008-11-19
申请人： Fuliang Weng , Baoshi Yan , Zhongnan Shen , Zhe Feng , Kui Xu , Katrina Li
发明人： Fuliang Weng , Baoshi Yan , Zhongnan Shen , Zhe Feng , Kui Xu , Katrina Li
IPC分类号： H04M3/00 , G10L15/04
CPC分类号： H04M3/5166 , G10L15/22 , H04M2201/40
摘要： Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.
摘要翻译：描述了使得呼叫中心代理能够访问并介入自动呼叫中心系统和呼叫者之间的交互的接口系统的实施例，以便在需要复杂的应用任务时。该系统包括用户界面，其向代理呈现一个或多个类别的信息，包括会话流，获得的语义信息，识别的话语和对话音波形的访问。该信息是交叉链接的，并附有置信水平，以便在对话系统内更好地访问和导航以产生对呼叫者的适当响应。

3. 发明申请

US20090119586A1 Automatic Generation of Interactive Systems From a Formalized Description Language 有权
标题翻译：从形式化描述语言自动生成交互式系统
公开(公告)号：US20090119586A1
公开(公告)日：2009-05-07
申请号：US11936644
申请日：2007-11-07
申请人： Fuliang Weng , William Chang , Baoshi Yan , Zhe Feng
发明人： Fuliang Weng , William Chang , Baoshi Yan , Zhe Feng
IPC分类号： G06F3/048
CPC分类号： G06F8/30 , G06Q10/06
摘要： Systems and methods are described that automatically generate interactive systems configured for collecting dialog data of human-machine interactions in dialog systems. The systems and methods comprise receiving a task flow that describes operations of a dialog system. A formal description of the task flow is generated, and an interactive system comprising a graphical user interface (GUI) is automatically generated from the formal description. The GUI consists of templates for control of the dialog system and real-time collection and annotating of dialog data during a live dialog between only the dialog system and callers to the dialog system. The dialog data consists of data of the live dialog.
摘要翻译：描述了系统和方法，其自动生成配置用于在对话系统中收集人机交互的对话数据的交互式系统。系统和方法包括接收描述对话系统的操作的任务流。生成任务流程的形式描述，并且从形式描述中自动生成包括图形用户界面（GUI）的交互式系统。 GUI包括用于控制对话系统的模板以及仅在对话系统和对话系统的呼叫者之间的实时对话期间对话数据的实时收集和注释。对话数据由实时对话框的数据组成。

4. 发明申请

US20090119104A1 Switching Functionality To Control Real-Time Switching Of Modules Of A Dialog System 有权
标题翻译：切换功能来控制对话系统模块的实时切换
公开(公告)号：US20090119104A1
公开(公告)日：2009-05-07
申请号：US11936658
申请日：2007-11-07
申请人： Fuliang Weng , Baoshi Yan , Zhe Feng
发明人： Fuliang Weng , Baoshi Yan , Zhe Feng
IPC分类号： G10L15/06
CPC分类号： G10L15/22 , H04M3/10 , H04M3/493
摘要： Systems and methods are described that automatically control modules of dialog systems. The systems and methods include a dialog module that receives and processes utterances from a speaker and outputs data used to generate synthetic speech outputs as responses to the utterances. A controller is coupled to the dialog module, and the controller detects an abnormal output of the dialog module when the dialog module is processing in an automatic mode. The controller comprises a mode control for an agent to control the dialog module by correcting the abnormal output and transferring a corrected output to a downstream dialog module that follows, in a processing path, the dialog module. The corrected output is used in further processing the utterances.
摘要翻译：描述了自动控制对话系统模块的系统和方法。系统和方法包括对话模块，其接收和处理来自扬声器的话语，并输出用于产生合成语音输出的数据作为对话语的响应。控制器耦合到对话模块，当对话模块以自动模式进行处理时，控制器检测对话模块的异常输出。控制器包括用于通过校正异常输出并将修正后的输出传送到在处理路径中跟随在对话模块中的下游对话模块来控制对话模块的代理的模式控制。校正输出用于进一步处理话语。

5. 发明授权

US09123341B2 System and method for multi-modal input synchronization and disambiguation 有权
标题翻译：多模式输入同步和消歧的系统和方法
公开(公告)号：US09123341B2
公开(公告)日：2015-09-01
申请号：US12406661
申请日：2009-03-18
申请人： Fuliang Weng , Liu Ren , Zhe Feng , Lincan Zou , Baoshi Yan , Zhongnan Shen
发明人： Fuliang Weng , Liu Ren , Zhe Feng , Lincan Zou , Baoshi Yan , Zhongnan Shen
IPC分类号： G10L15/00 , G10L15/26 , G10L21/00 , G10L15/24 , G06F3/038 , G10L21/06 , G06F3/16
CPC分类号： G10L15/24 , G06F3/038 , G06F3/16 , G06F2203/0381 , G10L15/00 , G10L21/06
摘要： Embodiments of a dialog system that utilizes a multi-modal input interface for recognizing user input in human-machine interaction (HMI) systems are described. Embodiments include a component that receives user input from a plurality of different user input mechanisms (multi-modal input) and performs certain synchronization and disambiguation processes. The multi-modal input components synchronizes and integrates the information obtained from different modalities, disambiguates the input, and recovers from any errors that might be produced with respect to any of the user inputs. Such a system effectively addresses any ambiguity associated with the user input and corrects for errors in the human-machine interaction.
摘要翻译：描述了利用用于识别人机交互（HMI）系统中的用户输入的多模式输入接口的对话系统的实施例。实施例包括从多个不同的用户输入机制（多模态输入）接收用户输入并执行某些同步和消歧过程的组件。多模式输入组件同步并整合从不同模态获得的信息，消除输入的歧义，并从任何可能产生的任何用户输入的错误中恢复。这样的系统有效地解决了与用户输入相关联的任何歧义，并纠正了人机交互中的错误。

6. 发明授权

US08943394B2 System and method for interacting with live agents in an automated call center 有权
标题翻译：在自动呼叫中心与实时代理交互的系统和方法
公开(公告)号：US08943394B2
公开(公告)日：2015-01-27
申请号：US12274258
申请日：2008-11-19
申请人： Fuliang Weng , Baoshi Yan , Zhongnan Shen , Zhe Feng , Kui Xu , Katrina Li
发明人： Fuliang Weng , Baoshi Yan , Zhongnan Shen , Zhe Feng , Kui Xu , Katrina Li
IPC分类号： G06F17/00 , G06F17/20 , G06F17/21 , G06F17/22 , G06F17/24 , G06F17/25 , G06F17/26 , G06F17/27 , G06F17/28 , G10L15/00 , G10L15/04 , G10L21/00 , H04M3/51 , G10L15/22
CPC分类号： H04M3/5166 , G10L15/22 , H04M2201/40
摘要： Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.
摘要翻译：描述了使得呼叫中心代理能够访问并介入自动呼叫中心系统和呼叫者之间的交互的接口系统的实施例，以便在需要复杂的应用任务时。该系统包括用户界面，其向代理呈现一个或多个类别的信息，包括会话流，获得的语义信息，识别的话语和对话音波形的访问。该信息是交叉链接的，并附有置信水平，以便在对话系统内更好地访问和导航以产生对呼叫者的适当响应。

7. 发明授权

US08155959B2 Dialog system for human agent to correct abnormal output 有权
标题翻译：人机对话系统纠正异常输出
公开(公告)号：US08155959B2
公开(公告)日：2012-04-10
申请号：US11936658
申请日：2007-11-07
申请人： Fuliang Weng , Baoshi Yan , Zhe Feng
发明人： Fuliang Weng , Baoshi Yan , Zhe Feng
IPC分类号： G10L15/22 , H04M1/64 , H04M3/51
CPC分类号： G10L15/22 , H04M3/10 , H04M3/493
摘要： Systems and methods are described that automatically control modules of dialog systems. The systems and methods include a dialog module that receives and processes utterances from a speaker and outputs data used to generate synthetic speech outputs as responses to the utterances. A controller is coupled to the dialog module, and the controller detects an abnormal output of the dialog module when the dialog module is processing in an automatic mode. The controller comprises a mode control for an agent to control the dialog module by correcting the abnormal output and transferring a corrected output to a downstream dialog module that follows, in a processing path, the dialog module. The corrected output is used in further processing the utterances.
摘要翻译：描述了自动控制对话系统模块的系统和方法。系统和方法包括对话模块，其接收和处理来自扬声器的话语，并输出用于产生合成语音输出的数据作为对话语的响应。控制器耦合到对话模块，当对话模块以自动模式进行处理时，控制器检测对话模块的异常输出。控制器包括用于通过校正异常输出并将修正后的输出传送到在处理路径中跟随在对话模块中的下游对话模块来控制对话模块的代理的模式控制。校正输出用于进一步处理话语。

8. 发明申请

US20100241431A1 System and Method for Multi-Modal Input Synchronization and Disambiguation 有权
标题翻译：多模态输入同步和消歧的系统和方法
公开(公告)号：US20100241431A1
公开(公告)日：2010-09-23
申请号：US12406661
申请日：2009-03-18
申请人： Fuliang Weng , Liu Ren , Zhe Feng , Lincan Zou , Baoshi Yan , Zhongnan Shen
发明人： Fuliang Weng , Liu Ren , Zhe Feng , Lincan Zou , Baoshi Yan , Zhongnan Shen
IPC分类号： G10L15/18 , G09G5/08
CPC分类号： G10L15/24 , G06F3/038 , G06F3/16 , G06F2203/0381 , G10L15/00 , G10L21/06
摘要： Embodiments of a dialog system that utilizes a multi-modal input interface for recognizing user input in human-machine interaction (HMI) systems are described. Embodiments include a component that receives user input from a plurality of different user input mechanisms (multi-modal input) and performs certain synchronization and disambiguation processes. The multi-modal input components synchronizes and integrates the information obtained from different modalities, disambiguates the input, and recovers from any errors that might be produced with respect to any of the user inputs. Such a system effectively addresses any ambiguity associated with the user input and corrects for errors in the human-machine interaction.
摘要翻译：描述了利用用于识别人机交互（HMI）系统中的用户输入的多模式输入接口的对话系统的实施例。实施例包括从多个不同的用户输入机制（多模态输入）接收用户输入并执行某些同步和消歧过程的组件。多模式输入组件同步并整合从不同模态获得的信息，消除输入的歧义，并从任何可能产生的任何用户输入的错误中恢复。这样的系统有效地解决了与用户输入相关联的任何歧义，并纠正了人机交互中的错误。

9. 发明授权

US09551590B2 Gesture-based information and command entry for motor vehicle 有权
标题翻译：机动车辆的手势信息和命令输入
公开(公告)号：US09551590B2
公开(公告)日：2017-01-24
申请号：US12550128
申请日：2009-08-28
申请人： Baoshi Yan , Fuliang Weng , Liu Ren , You-Chi Cheng , Zhongnan Shen
发明人： Baoshi Yan , Fuliang Weng , Liu Ren , You-Chi Cheng , Zhongnan Shen
IPC分类号： G06F3/041 , G06F3/033 , G10L15/00 , G01C21/36 , B60K37/06 , G06F3/0488
CPC分类号： G01C21/3664 , B60K37/06 , B60K2350/1004 , B60K2350/1012 , B60K2350/1024 , B60K2350/1036 , B60K2350/1044 , B60K2350/1048 , B60K2350/2013 , G06F3/04883
摘要： A method of receiving input from a user includes providing a surface within reach of a hand of the user. A plurality of locations on the surface that are touched by the user are sensed. An alphanumeric character having a shape most similar to the plurality of touched locations on the surface is determined. The user is audibly or visually informed of the alphanumeric character and/or a word in which the alphanumeric character is included. Feedback is received from the user regarding whether the alphanumeric character and/or word is an alphanumeric character and/or word that the user intended to be determined in the determining step.
摘要翻译：从用户接收输入的方法包括在用户的手的触及范围内提供表面。感测到用户触摸的表面上的多个位置。确定具有与表面上的多个触摸位置最相似的形状的字母数字字符。用户可听见或可视地通知字母数字字符和/或包含字母数字字符的单词。从用户接收关于字母数字字符和/或字是否是用户打算在确定步骤中确定的字母数字字符和/或字的反馈。

10. 发明申请

US20130318180A1 LEVERAGING A SOCIAL GRAPH TO DELIVER RELEVANT RECOMMENDATIONS 审中-公开
标题翻译：利用社会图表提供相关建议
公开(公告)号：US20130318180A1
公开(公告)日：2013-11-28
申请号：US13889991
申请日：2013-05-08
申请人： Mohammad Shafkat Amin , Baoshi Yan , Sripad Sriram , Anmol Bhasin , Christian Posse
发明人： Mohammad Shafkat Amin , Baoshi Yan , Sripad Sriram , Anmol Bhasin , Christian Posse
IPC分类号： H04L29/06
CPC分类号： G06Q30/0251 , G06Q30/0253 , G06Q30/0254 , G06Q30/0269 , G06Q30/0631 , G06Q50/01
摘要： Techniques for leveraging a social graph to identify senders and recipients of relevant recommendations and to facilitate the delivery of the relevant recommendations from the senders to the recipients are described. For example, a recommender is identified based on the recommender being a member of a social networking service who has interacted with an item of web-based content. A recommendee is identified based on the recommendee being another member of the social networking service who is connected to the recommender via a social graph maintained by the social networking service and based on having an affinity score for the item that exceeds a recommendee affinity score threshold and a connection strength to the recommender that exceeds a connection strength threshold. The recommender is sent a communication that invites the recommender to recommend the item to the recommendee. With some example embodiments, the communication is sent to the recommender within a pre-determined time measured from the time the recommender initiated an interaction with the item of web-based content.
摘要翻译：描述了利用社交图来识别相关建议的发送者和接收者以及促进将相关建议从发送者传递给接收者的技术。例如，基于作为与基于网络的内容的项目进行交互的社交网络服务的成员的推荐者来识别推荐者。基于作为社交网络服务的另一成员的推荐者来识别推荐者，所述推荐者通过社交网络服务维护的社交图连接到推荐者，并且基于具有超过推荐者亲和度分数阈值的项目的亲和度分数，以及与推荐器的连接强度超过连接强度阈值。推荐人被发送一个通知，邀请推荐人推荐该项目给推荐者。利用一些示例实施例，在从推荐者发起与基于web的内容的项目的交互的时间测量的预定时间内，将通信发送到推荐者。

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