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    • 4. 发明授权
    • Method and system for configuring a telecommunication switch and
identifying a record generated by same
    • 用于配置电信交换机并识别由其生成的记录的方法和系统
    • US5715303A
    • 1998-02-03
    • US744679
    • 1996-11-06
    • Martin R. MarksMichael S. Crum
    • Martin R. MarksMichael S. Crum
    • H04M15/00
    • H04M15/00
    • A method and system is disclosed for configuring a telecommunication switch which controls a telecommunication line. The telecommunication switch is programmed to create a usage record for each outgoing call. The method includes the step of creating in the switch at least one service record for identifying optional features associated with the telecommunication line. The at least one service record includes a line class code field and a service feature code field. The method also includes the steps of receiving a signal representing line class code data enabling the telecommunication switch to create a usage record for each incoming call, and storing the line class code data in the line class code field. The method finally includes the steps of receiving a signal representing service feature code data for identifying usage records, and storing the service feature code data in the service feature code field. The telecommunication switch configured according to the present invention creates usage records for reporting both incoming and outgoing calls associated with the telecommunication line.
    • 公开了一种用于配置控制电信线路的电信交换机的方法和系统。 电信交换机被编程为为每个呼出呼叫创建使用记录。 该方法包括在交换机中创建至少一个服务记录以识别与电信线路相关联的可选特征的步骤。 所述至少一个服务记录包括线路类码字段和服务特征码字段。 该方法还包括以下步骤:接收表示线路类代码数据的信号,使得电信交换机能够为每个来电创建使用记录,并将线路类代码数据存储在线路类码字段中。 该方法最终包括以下步骤:接收表示用于识别使用记录的服务特征码数据的信号,以及将服务特征码数据存储在服务特征码字段中。 根据本发明配置的电信交换机创建用于报告与电信线路相关联的进入和离开呼叫的使用记录。
    • 6. 发明授权
    • Telephone routing system with queuing and voice messaging capabilities
    • 具有排队和语音消息功能的电话路由系统
    • US5440623A
    • 1995-08-08
    • US96945
    • 1993-07-26
    • Peggy E. MooreMartin R. MarksMichael S. Crum
    • Peggy E. MooreMartin R. MarksMichael S. Crum
    • H04M3/46H04M3/523H04M3/533H04M3/54H04Q3/64H04M1/64
    • H04M3/533H04M3/46H04M3/523H04M3/54H04Q3/64
    • A telephone routing system for use with a programmable central office switch and a voice messaging system, wherein the programmable central office switch is of the type that provides prioritized features such as queuing, call forward busy line and call forward don't answer to the voice messaging system. The telephone routing system comprises a hunt group having one or more incoming telephone lines each having an individual hunt group telephone number associated with it. Each of the individual hunt group telephone numbers has a call forward busy line and call forward don't answer to the voice messaging system feature enabled but does not have a queuing feature enabled. A hunt group directory number is associated with the entire hunt group and has queuing, call forward busy line, and call forward don't answer to the voice messaging system features enabled. Calls are received by the hunt group on one of the individual hunt group telephone numbers. If all the telephone lines in the hunt group are busy, the call is forwarded to a common hunt group mailbox in the voice messaging system. The common hunt group mailbox plays a message asking if the caller wishes to leave a message or be placed in a queue If the caller wants to be placed in a queue, the call is forwarded from the hunt group mailbox to the hunt group directory number. If all the telephone lines in the hunt group are still busy and an empty slot exists in the queue, then the call is placed in the queue. If all the telephone lines in the hunt group are still busy and there are no empty slots in the queue, the call is retrieved by the voice messaging system back to the common voice message mailbox, where the caller is instructed to leave a message or call again later.
    • 一种与可编程中心局交换机和语音消息系统一起使用的电话路由系统,其中可编程中心局交换机是提供优先级特征的类型,例如排队,呼叫忙线和呼叫前转,不响应语音 消息系统。 电话路由系统包括具有一个或多个输入电话线的寻线组,每个电话线路具有与其相关联的单独的寻线组电话号码。 每个单独的寻线组电话号码都有一个呼叫转移忙线,而呼叫转移不能应答已启用的语音留言系统功能,但没有启用排队功能。 寻线组目录号与整个寻线组相关联,并具有排队,呼叫转移忙线,呼叫转移不响应语音消息系统功能启用。 其中一个寻线组电话号码由寻线组收到呼叫。 如果寻线组中的所有电话线都正忙,则呼叫将转发到语音留言系统中的常用寻线组邮箱。 通常的寻线组邮箱会播放一个消息,询问主叫方是否要留言或放在队列中如果呼叫者想要放在队列中,则呼叫将从寻线组邮箱转发到寻线组目录号码。 如果寻线组中的所有电话线仍然正忙,并且队列中存在空插槽,则呼叫将被放置在队列中。 如果寻线组中的所有电话线路仍处于忙碌状态,并且队列中没有空插槽,则通过语音消息收发系统将呼叫检索回公共语音留言邮箱,呼叫方被指示离开消息或呼叫 稍后再试。