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1. 发明申请

US20050060124A1 Method and apparatus to enhance product remote customer serviceability 审中-公开
标题翻译：提高产品远程客户服务能力的方法和设备
公开(公告)号：US20050060124A1
公开(公告)日：2005-03-17
申请号：US10664571
申请日：2003-09-17
申请人： Feng Chen , John Cunningham , Steven Hagerott , Robin Huber , Miriam Savage
发明人： Feng Chen , John Cunningham , Steven Hagerott , Robin Huber , Miriam Savage
IPC分类号： G06F15/00
CPC分类号： G06F11/3636
摘要： A scan tool is provided for automated remote data collection. The scan tool is provided to and executed at the customer site. The scan tool collects debug data, including, for example, configuration information, and sends the debug data to a customer service site. A comparison utility at the customer service site compares the debug data to a code level database, which holds valid code levels and their relationships. Historical and current data may be searched. Code levels may be updated and maintained in the code level database. The comparison utility presents mismatches, which may then be communicated back to the customer. If there are no mismatches, engineers may manually check the debug data for errors, which may also be communicated to the customer.
摘要翻译：提供扫描工具用于自动远程数据收集。扫描工具提供给客户现场并在客户现场执行。扫描工具收集调试数据，包括例如配置信息，并将调试数据发送到客户服务站点。客户服务站点上的比较实用程序将调试数据与代码级数据库进行比较，代码级数据库保存有效的代码级别及其关系。可以搜索历史和当前数据。可以在代码级数据库中更新和维护代码级别。比较实用程序呈现不匹配，然后可以将其传回给客户。如果没有不匹配，工程师可能会手动检查调试数据是否有错误，也可能会传达给客户。

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