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1. 发明授权

US08483383B2 Method of scheduling calls 有权
标题翻译：调度呼叫的方法
公开(公告)号：US08483383B2
公开(公告)日：2013-07-09
申请号：US11681241
申请日：2007-03-02
申请人： Aaron C. Beshears , Donald C. Lewis
发明人： Aaron C. Beshears , Donald C. Lewis
IPC分类号： H04M3/00 , H04M7/00
CPC分类号： H04M3/5158 , G06Q30/02
摘要： An apparatus and method are provided for scheduling calls. The method includes the steps of providing a calling period with a plurality of sub-periods and determining a set of historical call completion ratios associated with the plurality of sub-periods. The method further includes the steps of exponentially scaling the respective determined call completion ratios and placing a number of calls during each sub-period of the calling period where the number of calls placed during each sub-period is based upon the respective exponentially scaled call completion ratio.
摘要翻译：提供了一种用于调度呼叫的装置和方法。该方法包括以下步骤：提供具有多个子周期的呼叫周期并确定与多个子周期相关联的一组历史呼叫完成率。该方法还包括以下步骤：指数地缩放相应确定的呼叫完成率，并且在呼叫周期的每个子周期期间放置多个呼叫，其中在每个子时段期间放置的呼叫数是基于相应的指数级缩放呼叫完成比。

2. 发明申请

US20090316873A1 Estimating number of agents for multiple chat channels 有权
标题翻译：估计多个聊天频道的代理人数
公开(公告)号：US20090316873A1
公开(公告)日：2009-12-24
申请号：US12214754
申请日：2008-06-20
申请人： Donald C. Lewis , Aaron C. Beshears
发明人： Donald C. Lewis , Aaron C. Beshears
IPC分类号： H04M3/56
CPC分类号： H04M3/5175 , H04M3/5191 , H04M2201/12
摘要： Method and system of estimating a number of agents to service contacts arriving on multiple chat channels in an automatic contact distribution system. In some embodiments, estimated average times that agents and contacts spend, respectively, composing a single chat message and an estimated average time of a chat session are used to derive an inflated handle time for any selected number of chat channels, an effective number of agents is computed for the inflated handle time, and that effective number of agents is divided by the selected number of channels.
摘要翻译：估计在自动联系人分发系统中到达多个聊天频道的联系人的多个代理服务器的方法和系统。在一些实施例中，代理人和联系人分别花费的组成单个聊天消息和聊天会话的估计平均时间的估计平均次数被用于导出任何所选数量的聊天频道的充足的处理时间，有效数量的代理被计算为充气手柄时间，并且有效数量的代理被所选择的通道数除以。

3. 发明授权

US08064589B2 Estimating number of agents for multiple chat channels 有权
标题翻译：估计多个聊天频道的代理人数
公开(公告)号：US08064589B2
公开(公告)日：2011-11-22
申请号：US12214754
申请日：2008-06-20
申请人： Donald C. Lewis , Aaron C. Beshears
发明人： Donald C. Lewis , Aaron C. Beshears
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , H04M3/5191 , H04M2201/12
摘要： Method and system of estimating a number of agents to service contacts arriving on multiple chat channels in an automatic contact distribution system. In some embodiments, estimated average times that agents and contacts spend, respectively, composing a single chat message and an estimated average time of a chat session are used to derive an inflated handle time for any selected number of chat channels, an effective number of agents is computed for the inflated handle time, and that effective number of agents is divided by the selected number of channels.
摘要翻译：估计在自动联系人分发系统中到达多个聊天频道的联系人的多个代理服务器的方法和系统。在一些实施例中，代理人和联系人分别花费的组成单个聊天消息和聊天会话的估计平均时间的估计平均次数被用于导出任何所选数量的聊天频道的充足的处理时间，有效数量的代理被计算为充气手柄时间，并且有效数量的代理被所选择的通道数除以。

4. 发明授权

US09651308B1 High temperature dehumidification drying system 有权
公开(公告)号：US09651308B1
公开(公告)日：2017-05-16
申请号：US15259658
申请日：2016-09-08
申请人： Donald C. Lewis
发明人： Donald C. Lewis
IPC分类号： F26B23/00 , F26B3/04 , F26B9/06 , C09K5/04
CPC分类号： F26B23/005 , C09K5/045 , C09K2205/122 , C09K2205/126 , F26B3/04 , F26B9/06 , F26B2210/16
摘要： A dehumidification dryer configured and operated so at to achieve higher drying temperatures than traditionally obtainable with dehumidification driers. The invention takes advantage of refrigerants not previously used in the field of dehumidification drying to achieve temperatures in the range of 240 degrees Fahrenheit-260 degrees Fahrenheit that previously were found only in open hot air kilns. In order to make optimum use of high temperature refrigerants, the invention uses variable control rates for drying the air that is used as the drying medium, and restructures the deployment of the components of the refrigeration circuit that participates in the heat and humidity exchange central to the operation of the drier.

5. 发明授权

US5920133A Flexure bearing support assemblies, with particular application to stirling machines 失效
标题翻译：挠性轴承支撑组件，特别适用于斯特林机
公开(公告)号：US5920133A
公开(公告)日：1999-07-06
申请号：US705432
申请日：1996-08-29
申请人： Laurence B. Penswick , Donald C. Lewis , Ronald W. Olan , Brad Ross , Leon Montgomery
发明人： Laurence B. Penswick , Donald C. Lewis , Ronald W. Olan , Brad Ross , Leon Montgomery
IPC分类号： F02G1/043 , H02K7/00 , F25B9/00 , H02K33/00 , H02K33/02
CPC分类号： F02G1/043 , F02G1/0435 , F02G2270/45
摘要： Improved flexures and flexure assemblies are taught for use in thermal regenerative machines. In one aspect, the flexure is a flat spring formed from a flat metal sheet having kerfs forming axially movable arms across them, and at least one aperture communicating with and extending from an end portion of the kerf. One variation includes a flexure bearing assembly having such a flexure. In accordance with another aspect, a thermodynamic machine has a housing carried stator and a piston and linear moving element carried by a flexure bearing assembly. In accordance with yet another aspect, a piston and displacer assembly are configured to be movably supported together within a chamber in a housing of a thermal regenerative machine via a flexure assembly. In accordance with yet another aspect, an internally mounted flexure bearing assembly includes a body configured to carry a tubular member, with the tubular member further carrying a central moving axial member within the tubular member via a flexure assembly in the form of at least one flat spring. One variation includes a retaining member for retaining the flat springs in assembly.
摘要翻译：教导改进的弯曲和弯曲组件用于热再生机。在一个方面，弯曲是由平板金属板形成的扁平弹簧，该平坦金属板具有在其上形成可轴向移动的臂的切口以及与切口的端部连通并从其延伸的至少一个孔。一个变型包括具有这种挠曲的挠曲轴承组件。根据另一方面，热力学机器具有承载的定子和由挠曲轴承组件承载的活塞和线性移动元件的壳体。根据另一方面，活塞和置换器组件构造成通过挠曲组件在热再生机的壳体中的腔室内可移动地支撑在一起。根据另一方面，内部安装的挠曲轴承组件包括构造成承载管状构件的主体，管状构件通过弯曲组件进一步承载管状构件内的中心移动的轴向构件，该挠曲组件呈至少一个平面弹簧。一个变型包括用于将板簧保持在组装中的保持构件。

6. 发明申请

US20170015482A1 Devices And Methods To Maintain Personal Hygiene While Using The Toilet 审中-公开
标题翻译：使用厕所时要保持个人卫生的设备和方法
公开(公告)号：US20170015482A1
公开(公告)日：2017-01-19
申请号：US14797683
申请日：2015-07-13
申请人： Donald C. Lewis , Hirak Mitra
发明人： Donald C. Lewis , Hirak Mitra
IPC分类号： B65D81/22 , A47K10/32
摘要： A container holds an absorbent pad which contains fluids for cleansing toilet facilities before using them, or for cleansing or moisturizing a person's body after using a toilet. One carries one or more such containers on one's person. To use the container one opens it and expresses fluid from the pad onto dry clean toilet paper by pressing that toilet paper onto the pad. One then uses the now moist toilet paper to clean a toilet seat, or to clean or moisturize one's person or the person of another. Then one disposes of the now used toilet paper as one normally disposes of toilet paper.
摘要翻译：容器在使用前装有用于清洁厕所设备的流体的吸收垫，或者在使用厕所之后对人体进行清洁或保湿。一个人携带一个或多个这样的容器。为了使用容器，打开它，并通过将卫生纸压在衬垫上，将衬垫中的液体表达到干净的卫生纸上。然后一个使用现在湿的卫生纸清洗马桶座，或清洁或滋润他人或另一个人。然后一个处理现在使用的卫生纸作为一个通常处理卫生纸。

7. 发明授权

US07778861B2 Methods and systems to complete transaction date 有权
标题翻译：完成交易日期的方法和系统
公开(公告)号：US07778861B2
公开(公告)日：2010-08-17
申请号：US11209568
申请日：2005-08-22
申请人： Donald C. Lewis
发明人： Donald C. Lewis
IPC分类号： G06F9/46
CPC分类号： G06Q30/02 , G06Q10/063 , H04M3/523
摘要： A method and system to receive transaction data; determine a gap in the transaction data; and use an algorithm to generate data to fill in the gap is described. The algorithm is selected from a group including a first algorithm and a second algorithm. The first algorithm is to determine a dominant pattern in the transaction data; identify a region within the dominant pattern that corresponds to the gap in the transaction data; and adopt data associated with the corresponding region into the gap to minimize impact on the dominant pattern. The second algorithm includes a Moore-Penrose pseudo-inverse algorithm to choose the transaction data to fill in the gap based on a set of substitute data from among a group of substitute data sets and adopts the set of substitute data into the gap.
摘要翻译：一种接收交易数据的方法和系统; 确定交易数据中的差距; 并用一种算法来生成数据来填补空白。该算法从包括第一算法和第二算法的组中选择。第一种算法是确定交易数据中的主要模式; 识别对应于交易数据中的差距的主导模式内的区域; 并将与相应区域相关的数据纳入差距，以最小化对主导模式的影响。第二种算法包括Moore-Penrose伪逆算法，用于根据一组替代数据集中的一组替代数据选择交易数据填补差距，并将该替代数据集合到该间隙中。

8. 发明授权

US07761323B2 Method and system for scheduling a customer service callback 有权
标题翻译：调度客户服务回调的方法和系统
公开(公告)号：US07761323B2
公开(公告)日：2010-07-20
申请号：US10546460
申请日：2003-10-08
申请人： John Rafter , Donald C. Lewis , Jerry David Rawle , Mark Irwin , Suzanne Artemieff
发明人： John Rafter , Donald C. Lewis , Jerry David Rawle , Mark Irwin , Suzanne Artemieff
IPC分类号： G06F9/46
CPC分类号： G06Q10/00 , G06Q10/063116 , G06Q10/06375 , G06Q10/1095 , G06Q10/1097 , G06Q30/0202
摘要： A method and system for scheduling a callback time for customer service. The system calculates estimated handling resources for a customer interaction system (14) and forecasts a customer service transaction workload for the estimated handling resources of the customer interaction system (14). The system then determines the scheduled callback time based upon the estimated handling resources and the forecasted customer service transaction workload.
摘要翻译：一种用于为客户服务调度回调时间的方法和系统。系统计算客户交互系统（14）的估计处理资源并且预测客户交互系统（14）的估计处理资源的客户服务交易工作负载。系统然后基于估计的处理资源和预测的客户服务事务工作负载来确定预定的回呼时间。

9. 发明授权

US4733924A Combination packing case and desk 失效
标题翻译：组合包装盒和书桌
公开(公告)号：US4733924A
公开(公告)日：1988-03-29
申请号：US424394
申请日：1982-09-27
申请人： Donald C. Lewis
发明人： Donald C. Lewis
IPC分类号： A47B83/02 , B65D5/52 , A47B83/00
CPC分类号： B65D5/5206 , A47B83/02
摘要： A combination packing case and desk includes a shelf unit adapted to secure a plurality of articles during shipping. A hollow seating member having an open bottom is adapted to be received about the upper portion of the shelf unit to protect the articles therein. An outer casing is provided with an open bottom and is adapted to be received about the shelf unit-seating member assembly in fully enclosed fashion. At the shipping destination, the outer casing comprises a base upon which the shelf unit is supported to form a desk. The seating member may be used in conjunction with the desk for tasks involving the articles shipped in and supported on the shelf unit.
摘要翻译：组合包装箱和桌子包括适于在运输期间固定多个物品的货架单元。具有开口底部的中空座位构件适于容纳在搁板单元的上部周围以保护其中的物品。外壳设置有敞开的底部，并且适于以完全封闭的方式容纳在搁架单元座部件组件周围。在运送目的地，外壳包括一个基座，搁架单元支撑在该基座上以形成桌子。座椅构件可以与桌子一起用于涉及在货架单元上运送并支撑在货架上的物品的任务。

10. 再颁专利

USRE31633E Lumber conditioning kiln 失效
标题翻译：木材调理窑
公开(公告)号：USRE31633E
公开(公告)日：1984-07-24
申请号：US443539
申请日：1982-11-22
申请人： Donald C. Lewis
发明人： Donald C. Lewis
IPC分类号： F26B21/02 , F26B21/06 , F26B21/08
CPC分类号： F26B21/06 , F26B21/02 , F26B21/086
摘要： A lumber conditioning kiln comprising an enclosure defining a closed chamber for receiving a stack of lumber so positioned as to provide space at the top and at the ends, a dehumidifier in said chamber containing an evaporator, said dehumidifier defining a flow path through the evaporator and a bypass passage around the evaporator, a blower for inducing air flow into the flow path of the dehumidifier for dehumidifying air and discharging dry air therefrom, fans for effecting a circulation of air within the chamber in a direction such that dry air from the dehumidifier is conducted across the top of the stack to the far end and from there reversely through the stack to the one end where the moisture-laden air from the stack is induced into the flow path of the dehumidifier and wherein there are dampers for reducing the air flow over the evaporator and increasing the air flow through the bypass.

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