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    • 1. 发明申请
    • LOCATION BASED QUALITY OF SESSION CONTROL IN UNIFIED TELEPHONY
    • 基于位置的质量控制在统一的电话
    • US20130279677A1
    • 2013-10-24
    • US13449676
    • 2012-04-18
    • CHELSEA C. BEERSEPATRICK J. O'SULLIVANJEFFREY B. SLOYERCAROL S. ZIMMET
    • CHELSEA C. BEERSEPATRICK J. O'SULLIVANJEFFREY B. SLOYERCAROL S. ZIMMET
    • H04M3/42
    • H04M3/2227H04M3/56
    • Implementing a location and historical trend based quality of session in unified telephony can begin with establishing a conference call. The location of each end-user device can be determined and a query of a previously established data store with historical trend data for quality of session for each end-user device based on the location of an identifier for the end user device can be performed. If the results of the querying indicate that an end-user device has a relatively low quality of session below a baseline established for the conference call, a corrective action designed to ensure the conference call is conducted with a quality of session at or above the baseline can be performed. Alternatively, the location and historical trend data and analysis for the collaboration session can be presented to a human moderator, who can be prompted to select a desired corrective action.
    • 在统一电话中实现位置和历史趋势的会话质量可以从建立电话会议开始。 可以确定每个终端用户设备的位置,并且可以基于终端用户设备的标识符的位置来执行先前建立的数据存储的查询,其具有用于每个终端用户设备的会话质量的历史趋势数据。 如果查询的结果表明最终用户设备的会话质量低于为电话会议建立的基准的相对较低的质量,则设计用于确保电话会议的纠正措施以基线或以上的会话质量进行 可以执行。 或者,协作会话的位置和历史趋势数据和分析可以呈现给人类主持人,谁可以被提示选择所需的纠正措施。
    • 5. 发明申请
    • AUTOMATED SOLUTION FOR MANAGING ANCILLARY WORKING RELATIONSHIPS IN AN ORGANIZATION
    • 用于管理组织中的安全工作关系的自动解决方案
    • US20090198530A1
    • 2009-08-06
    • US12023161
    • 2008-01-31
    • PATRICK J. O'SULLIVANHEMA SRIKANTHCAROL S. ZIMMET
    • PATRICK J. O'SULLIVANHEMA SRIKANTHCAROL S. ZIMMET
    • G06Q10/00
    • G06Q10/06G06Q10/063G06Q50/01
    • The present invention discloses a method, system, device, and/or computer program for managing ancillary relationships in an organization. The invention can include a social network graph, a directory services data store, and an ancillary relationship coordinator. The social network graph can graphically illustrate the relationships, both direct and ancillary, between members of the organization. The directory services data store can be configured to contain a directory services tree corresponding to the social network graph. The ancillary relationship coordinator can be configured to automatically identify and manage the ancillary relationships between the members of the organization. The ancillary relationship coordinator can incorporate information pertaining to the ancillary relationships into the social network graph and the directory services data store.
    • 本发明公开了一种用于管理组织中的辅助关系的方法,系统,设备和/或计算机程序。 本发明可以包括社交网络图,目录服务数据存储和辅助关系协调器。 社交网络图可以图形地说明组织成员之间的直接和辅助关系。 目录服务数据存储可以配置为包含与社交网络图对应的目录服务树。 辅助关系协调器可以配置为自动识别和管理组织成员之间的辅助关系。 辅助关系协调员可以将与辅助关系有关的信息合并到社交网络图和目录服务数据存储中。
    • 10. 发明申请
    • AUTOMATIC CONVERSION OF EMAIL THREADS INTO COLLABORATIVE WORKSPACES
    • 电子邮件自动转换为协同工作
    • US20100250683A1
    • 2010-09-30
    • US12413738
    • 2009-03-30
    • RONAN HOYNEDECLAN JOYCERONAN REDICANCAROL S. ZIMMET
    • RONAN HOYNEDECLAN JOYCERONAN REDICANCAROL S. ZIMMET
    • G06F15/16G06F12/00G06F17/30G06F12/16
    • G06Q10/107G06Q10/10
    • Automatic conversion of an email thread (or another form of electronic communication, such as IM chat content) into a collaborative workspace can begin with the detection of the addition of a reply message to an existing email thread by an email conversion handler. The existing email thread can include a main message and one or more reply messages. Satisfaction of user-defined or administrator-defined conversion criteria can then be assessed for the existing email thread. When the conversion criteria are satisfied, the existing email thread can be automatically converted into an artifact of a collaborative workspace contained within a collaborative environment. The collaborative workspace can be specific to the existing email thread. The designated participants of the existing email thread can be members of both the email and collaboration systems, and can be provided access to the collaborative workspace.
    • 将电子邮件线程(或其他形式的电子通信,如IM聊天内容)自动转换为协作工作区可以从电子邮件转换处理程序检测到现有电子邮件线程的回复消息的添加开始。 现有的电子邮件线程可以包括主消息和一个或多个回复消息。 然后可以对现有的电子邮件线程评估用户定义或管理员定义的转换条件的满意度。 当满足转换标准时,现有的电子邮件线程可以自动转换成协作环境中包含的协同工作空间的工件。 协作工作空间可以是现有的电子邮件线程。 现有电子邮件线程的指定参与者可以是电子邮件和协作系统的成员,并且可以提供对协作工作空间的访问。