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1. 发明授权

US07069231B1 Methods and systems for defining, applying and executing customer care relationship plans 有权
标题翻译：定义，应用和执行客户关怀计划的方法和系统
公开(公告)号：US07069231B1
公开(公告)日：2006-06-27
申请号：US09620167
申请日：2000-07-20
申请人： Bulent Cinarkaya , Javed Hasan , Smita Kolhatkar
发明人： Bulent Cinarkaya , Javed Hasan , Smita Kolhatkar
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02 , G06Q30/0201 , G06Q30/0203
摘要： A computer-implemented method for managing a plurality of customer relationship plans may include a step of collecting profile check values from a database of customer data, the collected profile check values including customer data corresponding to profile checks for each of the plurality of customer relationship plans. The collected profile check values may then be applied to predefined selection criteria in one or more of the plurality of customer relationship plans. The selection criteria determines whether a customer relationship plan of the plurality of customer relationship plans applies to a customer. One or more customer relationship plans may then be assigned or de-assigned to each of the selected customers, depending upon whether the applied profile check values satisfy or fail to satisfy the predefined selection criteria, respectively. The assigned customer relationship plan(s) may then be applied and one or more synchronous and/or an asynchronous actions may be carried out upon the occurrence of a selectable customer event, as called for by applied customer relationship plan(s). The profile checks may include one or more plan indicator, such as customer opportunity size, customer size, market segment or a user-definable business event, for example.
摘要翻译：用于管理多个客户关系计划的计算机实现的方法可以包括从客户数据的数据库收集简档检查值的步骤，所收集的简档检查值包括对应于多个客户关系计划中的每一个的简档检查的客户数据。所收集的轮廓检查值然后可以应用于多个客户关系计划中的一个或多个中的预定义的选择标准。选择标准确定多个客户关系计划的客户关系计划是否适用于客户。然后，根据应用的配置文件检查值是否满足或不满足预定义的选择标准，一个或多个客户关系计划然后可以被分配或者取消分配给每个所选择的客户。然后可以应用分配的客户关系计划，并且根据应用的客户关系计划的要求，可以在出现可选客户事件时执行一个或多个同步和/或异步动作。配置文件检查可以包括一个或多个计划指示符，例如客户机会大小，客户大小，市场细分或用户可定义的业务事件。

2. 发明授权

US09317680B2 Method and system for protecting against unknown malicious activities by determining a reputation of a link 有权
标题翻译：通过确定链接的声誉来防止未知的恶意活动的方法和系统
公开(公告)号：US09317680B2
公开(公告)日：2016-04-19
申请号：US12908477
申请日：2010-10-20
申请人： Russell Bertrand Carter, III , Pravat Kumar Lall , Geoff Oitment , Davoud Maha , Javed Hasan
发明人： Russell Bertrand Carter, III , Pravat Kumar Lall , Geoff Oitment , Davoud Maha , Javed Hasan
IPC分类号： G06F21/51 , G06F17/30 , H04L29/06
CPC分类号： G06F21/51 , G06F17/30864 , G06F2221/2119 , H04L63/101 , H04L63/1425 , H04L63/1483
摘要： A method and system for protecting against unknown malicious activities by determining a reputation of a link are disclosed. A reputation server queries a database including reputation information associated with a plurality of links to retrieve a reputation of a redirected link. The reputation information may indicate whether the links are associated with a malicious activity. The reputation of the redirected link may be associated with the original link to create a reputation of the original link.
摘要翻译：公开了一种通过确定链接的声誉来防止未知的恶意活动的方法和系统。信誉服务器查询数据库，包括与多个链接相关联的信誉信息，以检索重定向链接的信誉。信誉信息可以指示链接是否与恶意活动相关联。重定向链接的声誉可能与原始链接相关联，以创建原始链接的声誉。

3. 发明申请

US20120102545A1 METHOD AND SYSTEM FOR PROTECTING AGAINST UNKNOWN MALICIOUS ACTIVITIES BY DETERMINING A REPUTATION OF A LINK 有权
标题翻译：通过确定链接的声明来保护未知的非法活动的方法和系统
公开(公告)号：US20120102545A1
公开(公告)日：2012-04-26
申请号：US12908477
申请日：2010-10-20
申请人： Russell Bertrand Carter, III , Pravat Kumar Lall , Geoff Oitment , Davoud Maha , Javed Hasan
发明人： Russell Bertrand Carter, III , Pravat Kumar Lall , Geoff Oitment , Davoud Maha , Javed Hasan
IPC分类号： G06F21/20 , G06F17/30 , G06F21/00
CPC分类号： G06F21/51 , G06F17/30864 , G06F2221/2119 , H04L63/101 , H04L63/1425 , H04L63/1483
摘要： A method and system for protecting against unknown malicious activities by determining a reputation of a link are disclosed. A reputation server queries a database including reputation information associated with a plurality of links to retrieve a reputation of a redirected link. The reputation information may indicate whether the links are associated with a malicious activity. The reputation of the redirected link may be associated with the original link to create a reputation of the original link.
摘要翻译：公开了一种通过确定链接的声誉来防止未知的恶意活动的方法和系统。信誉服务器查询数据库，包括与多个链接相关联的信誉信息，以检索重定向链接的信誉。信誉信息可以指示链接是否与恶意活动相关联。重定向链接的声誉可能与原始链接相关联，以创建原始链接的声誉。

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