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1. 发明授权

US07920693B2 Home agent access in call routing management based on caller language 有权
标题翻译：基于呼叫者语言的归属代理接入呼叫路由管理
公开(公告)号：US07920693B2
公开(公告)日：2011-04-05
申请号：US11562210
申请日：2006-11-21
申请人： Bruce Sharpe , Thomas MacDonald , Jamie Horgan
发明人： Bruce Sharpe , Thomas MacDonald , Jamie Horgan
IPC分类号： H04M3/00 , H04M5/00 , H04M3/42
CPC分类号： H04M3/5125 , H04M3/5166 , H04M3/5175 , H04M2203/2061
摘要： Call center management with at home agent access based on caller language is provided herein. Calls from customers of a client are received at an interactive voice recognition (IVR) system, which determines a language of the caller by detecting the language or language selection by keypad entry. The IVR system determines an available at home agent with the proper language skills and forwards the call to be processed by the at home agent. The at home agents can call the call center to set their status. Information associated with the call may be collected and used by associated system(s) such as quality control, status monitoring, financial processing, and the like.
摘要翻译：本文提供了基于呼叫者语言的在线代理访问的呼叫中心管理。在交互式语音识别（IVR）系统中接收来自客户的客户的呼叫，其通过按键盘输入来检测语言或语言选择来确定呼叫者的语言。 IVR系统以适当的语言技能确定在本地代理商的可用性，并转发由在线代理处理的呼叫。在家代理可以呼叫呼叫中心来设置他们的状态。与呼叫相关联的信息可以由诸如质量控制，状态监视，财务处理等的关联系统收集和使用。

2. 发明申请

US20070160188A1 Home Agent Access in Call Routing Management Based on Caller Language 有权
标题翻译：基于来电显示的呼叫路由管理中的归属代理接入
公开(公告)号：US20070160188A1
公开(公告)日：2007-07-12
申请号：US11562210
申请日：2006-11-21
申请人： Bruce Sharpe , Thomas MacDonald , Jamie Horgan
发明人： Bruce Sharpe , Thomas MacDonald , Jamie Horgan
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5125 , H04M3/5166 , H04M3/5175 , H04M2203/2061
摘要： Call center management with at home agent access based on caller language is provided herein. Calls from customers of a client are received at an interactive voice recognition (IVR) system, which determines a language of the caller by detecting the language or language selection by keypad entry. The IVR system determines an available at home agent with the proper language skills and forwards the call to be processed by the at home agent. The at home agents can call the call center to set their status. Information associated with the call may be collected and used by associated system(s) such as quality control, status monitoring, financial processing, and the like.
摘要翻译：本文提供了基于呼叫者语言的在线代理访问的呼叫中心管理。在交互式语音识别（IVR）系统中接收来自客户的客户的呼叫，其通过按键盘输入来检测语言或语言选择来确定呼叫者的语言。 IVR系统以适当的语言技能确定在本地代理商的可用性，并转发由在线代理处理的呼叫。在家代理可以呼叫呼叫中心来设置他们的状态。与呼叫相关联的信息可以由诸如质量控制，状态监视，财务处理等的关联系统收集和使用。

3. 发明授权

US08464098B2 Microcontroller device, microcontroller debugging device, method of debugging a microcontroller device, microcontroller kit 有权
标题翻译：微控制器器件，微控制器调试器件，微控制器器件调试方法，微控制器套件
公开(公告)号：US08464098B2
公开(公告)日：2013-06-11
申请号：US12934279
申请日：2008-04-15
申请人： Ray Marshall , Thomas MacDonald , Andrew Stephen Mihalik, Jr.
发明人： Ray Marshall , Thomas MacDonald , Andrew Stephen Mihalik, Jr.
IPC分类号： G06F11/00
CPC分类号： G06F11/006
摘要： A microcontroller device comprising a receiver component configured to receive a one or more reset signals for the microcontroller device; an identification component configured to identify a source of the or each reset signals received by the receiver component; a time interval determining component configured to determine a length of a time interval in accordance with the identified source of the or each reset signals received by the receiver component; a voltage setting component configured to set a voltage of an output of the microcontroller device to a first value on receipt of a reset signal by the receiver component; and a control component configured to maintain the voltage of the output at the first value for the duration of the determined length of the time interval; and set the voltage of the output to a second value on substantial completion of the determined length of the time interval.
摘要翻译：一种微控制器装置，包括被配置为接收用于微控制器装置的一个或多个复位信号的接收器部件; 识别组件，其被配置为识别由所述接收器组件接收的所述或每个复位信号的源; 时间间隔确定部件，被配置为根据由所述接收器部件接收的所述或每个复位信号的识别源确定时间间隔的长度; 电压设定部件，被配置为在所述接收器部件接收到复位信号时将所述微控制器设备的输出的电压设定为第一值; 以及控制部件，被配置为将所述输出的电压在所述时间间隔的所确定的长度的持续时间内保持在所述第一值; 并且在确定的时间间隔长度的实质完成时将输出的电压设置为第二值。

4. 发明授权

US06773035B1 Integrated plasticized card in a paper carrier and method of manufacture 失效
标题翻译：一体化增塑卡在纸架和制造方法
公开(公告)号：US06773035B1
公开(公告)日：2004-08-10
申请号：US09684129
申请日：2000-10-10
申请人： Christopher Robert Cox , Thomas MacDonald , Thomas Carrigan , William Dale Ritchie
发明人： Christopher Robert Cox , Thomas MacDonald , Thomas Carrigan , William Dale Ritchie
IPC分类号： B42D1500
CPC分类号： B42D25/20 , B42D5/027 , B42D25/00 , B42D25/369 , B42D25/475 , Y10T428/14 , Y10T428/1486 , Y10T428/15
摘要： A carrier sheet with an integrated card and preferably, but not exclusively, a magnetic strip card is described. The sheet contains printed information which is in part card information printed at a predetermined location on a front face of a carrier sheet in a card region thereof and oriented to be disposed on an outer surface of the front and a rear card panel of the card to be formed. The siliconized liner patch, containing a pressure-sensitive adhesive, is laminated on the back surface of the carrier sheet and disposed to extend over the card region. A face patch of clear poly material containing a magnetic strip is removably secured over the card region on the front face of the paper carrier sheet. A die cut delineates card contour panels and a straight fold line separates the panel whereby they may be folded together when detached from the carrier sheet with the pressure-sensitive adhesive of the liner being transferred to the rear surface of the panels so that the panels can be folded together with their rear surface stuck together. The method of manufacture and a method of use is also described herein.
摘要翻译：描述了具有集成卡并且优选但不排他地是磁条卡的载体片。纸张包含印刷信息，其部分卡片信息被印刷在其卡片区域中的载体片材的前表面上的预定位置处，并且被定位成布置在卡的前部和后部卡片板的外表面上形成。含有压敏粘合剂的硅化衬垫贴合在载体片的背面上，并设置成在卡片区域上延伸。包含磁条的透明多晶材料的面片可移除地固定在纸张载体片的前表面上的卡片区域上。切割线描绘卡轮廓板，并且直的折叠线分开面板，由此当从衬片分离时它们可以被折叠在一起，同时将衬垫的压敏粘合剂转移到面板的后表面，使得面板可以与他们的背面粘在一起折叠在一起。本文还描述了制造方法和使用方法。

5. 发明授权

US06814375B2 Integrated plasticized card in a paper carrier and method of manufacture 失效
标题翻译：一体化增塑卡在纸架和制造方法
公开(公告)号：US06814375B2
公开(公告)日：2004-11-09
申请号：US09973044
申请日：2001-10-10
申请人： Christopher Robert Cox , Thomas MacDonald , Thomas Carrigan , William Dale Ritchie
发明人： Christopher Robert Cox , Thomas MacDonald , Thomas Carrigan , William Dale Ritchie
IPC分类号： B42D1500
CPC分类号： B42D25/20 , B42D5/027 , B42D25/00 , B42D25/369 , B42D25/475 , Y10T428/14 , Y10T428/1486 , Y10T428/15
摘要： A carrier sheet with an integrated card and preferably, but not exclusively, a magnetic strip card is described. The sheet contains printed information which is in part card information printed at a predetermined location on a front face of a carrier sheet in a card region thereof and oriented to be disposed on an outer surface of the front and a rear card panel of the card to be formed. The siliconized liner patch, containing a pressure-sensitive adhesive, is laminated on the back surface of the carrier sheet and disposed to extend over the card region. A face patch of clear poly material containing a magnetic strip is immovably secured over the card region on the front face of the paper carrier sheet. A die cut delineates card contour panels and a straight fold line separates the panel whereby they may be folded together when detached from the carrier sheet with the pressure-sensitive adhesive of the liner being transferred to the rear surface of the panels so that the panels can be folded together with their rear surface stuck together. The method of manufacture and a method of use is also described herein.

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