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1. 发明授权

US08300630B2 UPD-based soft phone state monitoring for CTI applications 失效
标题翻译：用于CTI应用的基于UPD的软电话状态监控
公开(公告)号：US08300630B2
公开(公告)日：2012-10-30
申请号：US12049119
申请日：2008-03-14
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： H04L12/66
CPC分类号： H04M3/5175 , H04L43/0817 , H04M3/5183
摘要： A supervisor computer directly communicates, via User Datagram Protocol (UDP) packets, with a call control application software in a soft phone. The UDP packets provide real-time information, from a desktop of the soft phone, describing call activity and usage status of the soft phone. The supervisor computer is able to remotely control usage of the soft phone according to information provided by the UDP packets.
摘要翻译：主管计算机通过用户数据报协议（UDP）数据包直接与软电话中的呼叫控制应用软件进行通信。 UDP数据包从软电话的桌面提供实时信息，描述软电话的呼叫活动和使用状态。主管计算机能够根据UDP数据包提供的信息远程控制软电话的使用。

2. 发明申请

US20110125300A1 Non-Intrusive Acoustic Monitoring for Equipment Diagnostic and Fault Reporting 审中-公开
标题翻译：非侵入式声学监测设备诊断和故障报告
公开(公告)号：US20110125300A1
公开(公告)日：2011-05-26
申请号：US13017968
申请日：2011-01-31
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： G06F17/00
CPC分类号： G05B23/0221
摘要： A method, computer program product, and a computer system are provided for acoustic monitoring and fault reporting. A computer identifies a sound from a consumer device. Responsive to identifying the sound from a consumer device, the computer converts the sound to an acoustic signal. Responsive to converting the sound to an acoustic signal, the computer generates a current acoustic fingerprint from the acoustic signal. Responsive to generating the acoustic fingerprint, the computer identifies whether the current acoustic fingerprint contains an ideal acoustic fingerprint. Responsive to identifying that the current acoustic fingerprint does not contain the ideal acoustic fingerprint, the computer provides notification that the current acoustic fingerprint does not contain the ideal acoustic fingerprint.
摘要翻译：提供了一种方法，计算机程序产品和计算机系统用于声学监测和故障报告。计算机识别消费者设备的声音。响应于从消费者设备识别声音，计算机将声音转换为声信号。响应于将声音转换成声信号，计算机从声信号产生当前的声音指纹。响应于产生声指纹，计算机识别当前声指纹是否包含理想声指纹。响应于识别当前的声学指纹不包含理想的声学指纹，计算机提供当前声学指纹不包含理想声学指纹的通知。

3. 发明申请

US20090306979A1 Data processing system for autonomously building speech identification and tagging data 有权
标题翻译：用于自主建立语音识别和标记数据的数据处理系统
公开(公告)号：US20090306979A1
公开(公告)日：2009-12-10
申请号：US12136342
申请日：2008-06-10
申请人： Peeyush Jaiswal , Vikram S. Khatri , Naveen Narayan , Burt Vialpando
发明人： Peeyush Jaiswal , Vikram S. Khatri , Naveen Narayan , Burt Vialpando
IPC分类号： G10L15/26
CPC分类号： G10L15/063 , G10L15/183
摘要： A method, system, and computer program product for autonomously transcribing and building tagging data of a conversation. A corpus processing agent monitors a conversation and utilizes a speech recognition agent to identify the spoken languages, speakers, and emotional patterns of speakers of the conversation. While monitoring the conversation, the corpus processing agent determines emotional patterns by monitoring voice modulation of the speakers and evaluating the context of the conversation. When the conversation is complete, the corpus processing agent determines synonyms and paraphrases of spoken words and phrases of the conversation taking into consideration any localized dialect of the speakers. Additionally, metadata of the conversation is created and stored in a link database, for comparison with other processed conversations. A corpus, a transcription of the conversation containing metadata links, is then created. The corpus processing agent also determines the frequency of spoken keywords and phrases and compiles a popularity index.
摘要翻译：一种方法，系统和计算机程序产品，用于自动转录和构建会话的标签数据。语料库处理代理监视会话并利用语音识别代理来识别会话的讲话者的口语，说话者和情感模式。在监视会话的同时，语料库处理代理通过监视讲话者的语音调制并评估会话的上下文来确定情绪模式。当对话完成时，语料库处理代理人考虑到扬声器的任何本地化方言来确定对话的口语单词和短语的同义词和释义。另外，创建会话的元数据并将其存储在链接数据库中，以便与其他已处理对话进行比较。然后，创建语料库，包含元数据链接的会话的转录。语料库处理代理还可以确定口语关键词和短语的频率，并编制人气指数。

4. 发明申请

US20090049136A1 Method of and System for Dynamically Managing a System of Servers 有权
标题翻译：动态管理服务器系统的方法和系统
公开(公告)号：US20090049136A1
公开(公告)日：2009-02-19
申请号：US11839805
申请日：2007-08-16
申请人： Peeyush Jaiswal , Naveen Narayan , Fang Wang
发明人： Peeyush Jaiswal , Naveen Narayan , Fang Wang
IPC分类号： G06F15/173
CPC分类号： H04L67/1031 , G06F9/5027 , H04L29/06047 , H04L41/00 , H04L41/04 , H04L41/082 , H04L67/125 , H04L67/42 , H04L2029/06054
摘要： A method and system manage a plurality of servers coupled to a network. Each of the servers is identified by a server name. At least one of the servers is identified by an old server name. The method notifies at least some of the plurality of servers that at a specified time the old server name will be changed to a new server name.
摘要翻译：一种方法和系统管理耦合到网络的多个服务器。每个服务器都由服务器名称标识。至少一个服务器由旧的服务器名称标识。该方法通知多个服务器中的至少一些服务器在指定的时间将旧服务器名称改变为新的服务器名称。

5. 发明申请

US20090041210A1 Method of and System for Optimizing Interactive Voice Response Unit Port Utilization 失效
标题翻译：交互式语音应答单元端口利用优化方法与系统
公开(公告)号：US20090041210A1
公开(公告)日：2009-02-12
申请号：US11834080
申请日：2007-08-06
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： H04M1/64 , H04M3/56
CPC分类号： H04M3/493 , H04M3/5166 , H04M3/56 , H04M2201/22
摘要： A method of and system for optimizing interactive voice response (IVR) unit port utilization starts each call of a plurality of calls on a separate IVR unit port. The method launches an IVR call flow for each call. Each IVR call flow includes a section that is common to all of the call flows. The method conferences together on a single IVR unit port at least some of the plurality of calls for the common section of the call flow by transferring calls to the single IVR unit port when each transferred call reaches the common section. The method synchronizes the calls conferenced together on the single port by inserting into the call flow on the single IVR unit port an on-hold treatment. The method starts the common section of the call flow when all calls have been transferred to the single IVR unit port.
摘要翻译：用于优化交互式语音响应（IVR）单元端口利用的方法和系统在单独的IVR单元端口上启动多个呼叫的每个呼叫。该方法为每个呼叫启动IVR呼叫流程。每个IVR呼叫流程都包含一个与所有呼叫流共同的部分。该方法在单个IVR单元端口上共同地通过在每个转移的呼叫到达公共部分时将呼叫转移到单个IVR单元端口来进行呼叫流的公共部分的多个呼叫中的至少一些呼叫。该方法通过将单个IVR单元端口上的呼叫流插入一个持续处理来同步在单个端口上一起会议的呼叫。当所有呼叫都传送到单个IVR单元端口时，该方法启动呼叫流的公共部分。

6. 发明申请

US20080263643A1 METHOD AND SYSTEM FOR PASSWORD APPLICATION 有权
标题翻译：用于密码应用的方法和系统
公开(公告)号：US20080263643A1
公开(公告)日：2008-10-23
申请号：US11737262
申请日：2007-04-19
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： H04L9/32
CPC分类号： G06F21/31 , G06F2221/2149
摘要： Methods, systems, and program products for a client application provide child passwords mapped to a parent password authorized for login to a secure network resource server. A child user logs in to the client application by entering the child password. When a child user properly requests a secure resource from the secure network resource server, the client application uses the authorized parent password to login to the secure server and retrieve a secure resource without communicating the child password to the secure server. The child user login session is administered by the local application pursuant to access rules or limitation parameters associated with the child password. Child passwords may be set to expire. The client application may also monitor secure server access by a child user; monitored use may also be reported, and an access rule or password limitation parameter may be revised in response to monitoring and use reporting.
摘要翻译：用于客户端应用程序的方法，系统和程序产品提供映射到授权登录到安全网络资源服务器的父密码的子密码。子用户通过输入子密码登录客户端应用程序。当子用户正确地从安全网络资源服务器请求安全资源时，客户端应用程序使用授权的父密码登录到安全服务器并检索安全资源，而不将子密码与安全服务器通信。子用户登录会话由本地应用程序根据与子密码相关联的访问规则或限制参数来管理。儿童密码可能设置为过期。客户端应用程序还可以监视子用户的安全服务器访问; 监视使用也可以被报告，并且可以响应于监视和使用报告来修改访问规则或密码限制参数。

7. 发明申请

US20120288068A1 Identifying Caller Preferences Based On Voice Print Analysis 失效
标题翻译：基于语音打印分析识别来电显示
公开(公告)号：US20120288068A1
公开(公告)日：2012-11-15
申请号：US13552245
申请日：2012-07-18
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： H04M1/64
CPC分类号： H04M3/54 , G10L17/26 , H04M2201/40
摘要： A call directing system receives an incoming call from a caller. The caller is prompted to speak, thus enabling a prosody analyzer to generate an analysis of a prosody of the caller's voice. This analysis provides a basis for generating a caller profile that describes caller preferences of the caller. Based on the analysis of the prosody of the caller's voice and the generated caller profile, the call is directed to a particular call recipient.
摘要翻译：呼叫指导系统从呼叫者接收来话呼叫。呼叫者被提示说话，从而使韵律分析仪能够产生对呼叫者语音的韵律的分析。该分析提供了生成描述呼叫者的呼叫者偏好的呼叫者简档的基础。基于对呼叫者语音和所产生的呼叫者简档的韵律的分析，呼叫被定向到特定的呼叫接收者。

8. 发明授权

US08260350B2 Embedded biometrics in telecommunication devices for feature extraction and context identification 有权
标题翻译：电信设备中的嵌入式生物识别技术，用于特征提取和上下文识别
公开(公告)号：US08260350B2
公开(公告)日：2012-09-04
申请号：US12258101
申请日：2008-10-24
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： H04M1/00
CPC分类号： H04M1/575 , H04M1/576 , H04M2250/12
摘要： A method, a system and a computer program product for determining one or more characteristics of a caller, such as the mood, gender, age, and urgency of the caller, utilizing the biometric characteristics of the caller. One or more biometric characteristics are detected when a request to place an outgoing call to one or more destinations is received at a first telecommunication device. When the request to place an outgoing call is a verbal request, one or more biometric voice samples are obtained. The biometric voice samples comprise the biometric characteristics of the caller. The biometric characteristics are extracted from the biometric voice samples, encoded into a datagram, and transmitted from the first telecommunication device to the outgoing call destination (i.e. a second telecommunication device). When the biometric characteristics are analyzed at the second telecommunication device, a display is generated depicting the mood, gender, age, urgency or other characteristics of the caller associated with the incoming call.
摘要翻译：一种方法，系统和计算机程序产品，用于利用呼叫者的生物特征来确定呼叫者的一个或多个特征，例如呼叫者的情绪，性别，年龄和紧急性。当在第一电信设备处接收到向一个或多个目的地发出呼出呼叫的请求时，检测到一个或多个生物特征。当拨出呼叫的请求是口头请求时，获得一个或多个生物特征语音样本。生物特征语音样本包括呼叫者的生物特征。从生物特征语音样本提取生物特征，编码成数据报，并从第一电信设备发送到出局呼叫目的地（即，第二电信设备）。当在第二电信设备处分析生物特征时，生成描绘与来电相关联的呼叫者的情绪，性别，年龄，紧急性或其他特征的显示。

9. 发明授权

US08073112B2 Method and system to manage multiple IVRs 有权
标题翻译：管理多个IVR的方法和系统
公开(公告)号：US08073112B2
公开(公告)日：2011-12-06
申请号：US12166899
申请日：2008-07-02
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： H04M1/64 , G10L11/06
CPC分类号： H04M3/4938 , H04M1/72522
摘要： A method includes storing a profile associated with a user of a telephone and, based upon the profile, presenting the user with an option to search, browse, subscribe to, or bookmark content provided by a plurality of IVR content providers.
摘要翻译：一种方法包括存储与电话用户相关联的简档，并且基于该简档，向用户呈现用于搜索，浏览，订阅或书签由多个IVR内容提供商提供的内容的选项。

10. 发明授权

US07996885B2 Password application 有权
标题翻译：密码申请
公开(公告)号：US07996885B2
公开(公告)日：2011-08-09
申请号：US11737262
申请日：2007-04-19
申请人： Peeyush Jaiswal , Naveen Narayan
发明人： Peeyush Jaiswal , Naveen Narayan
IPC分类号： H04L9/32
CPC分类号： G06F21/31 , G06F2221/2149
摘要： Methods, systems, and program products for a client application provide child passwords mapped to a parent password authorized for login to a secure network resource server. A child user logs in to the client application by entering the child password. When a child user properly requests a secure resource from the secure network resource server, the client application uses the authorized parent password to login to the secure server and retrieve a secure resource without communicating the child password to the secure server. The child user login session is administered by the local application pursuant to access rules or limitation parameters associated with the child password. Child passwords may be set to expire. The client application may also monitor secure server access by a child user; monitored use may also be reported, and an access rule or password limitation parameter may be revised in response to monitoring and use reporting.
摘要翻译：用于客户端应用程序的方法，系统和程序产品提供映射到授权登录到安全网络资源服务器的父密码的子密码。子用户通过输入子密码登录客户端应用程序。当子用户正确地从安全网络资源服务器请求安全资源时，客户端应用程序使用授权的父密码登录到安全服务器并检索安全资源，而不将子密码与安全服务器通信。子用户登录会话由本地应用程序根据与子密码相关联的访问规则或限制参数来管理。儿童密码可能设置为过期。客户端应用程序还可以监视子用户的安全服务器访问; 监视使用也可以被报告，并且可以响应于监视和使用报告来修改访问规则或密码限制参数。

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