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1. 发明申请

US20030005076A1 Simultaneous visual and telephonic access to interactive information delivery 有权
标题翻译：同时视觉和电话访问交互式信息传递
公开(公告)号：US20030005076A1
公开(公告)日：2003-01-02
申请号：US09894206
申请日：2001-06-28
申请人： BellSouth Intellectual Property Corporation
发明人： Robert A. Koch , Hamish M. Caldwell
IPC分类号： H04L012/66 , G06F015/16
CPC分类号： H04W4/20 , H04L61/308 , H04L61/605 , H04L65/1069 , H04L67/14 , H04M3/42229 , H04M3/493 , H04M7/0027 , H04M2203/252 , H04Q3/0045 , H04Q2213/13175 , H04Q2213/13345 , H04Q2213/13377 , H04Q2213/13389
摘要： The functionality of Advanced Intelligent Network (AIN) components and Internet-based resources are integrated to provide simultaneous visual and telephonic access to an interactive information delivery system. The present invention enhances conventional Interactive Voice Response (IVR) systems by simultaneously providing visual information that corresponds to the voice-based information that is delivered telephonically. A user that contacts a conventional IVR service provider (IVR host) can be provided with the option of a Visual IVR (VIVR) session. The VIVR session can provide visual information to the user in the form of HTML-formatted web pages delivered over an Internet connection and will provide audible message information over a conventional wireless or wireline voice telephone connection. A VIVR session can coordinate the delivery of visual information (e.g., web pages) and the delivery of telephony-based information (e.g., audio file playback) such that the user hears an audible message on the telephone that corresponds to the information displayed on a networking device. The user may provide instructions to a VIVR Server over either the telephone or the networking device. The VIVR Server will respond to instructions received by either the telephone connection or the Internet connection.
摘要翻译：集成了高级智能网络（AIN）组件和基于Internet的资源的功能，以提供对交互式信息传递系统的同时视觉和电话访问。本发明通过同时提供对应于通过电话传送的基于语音的信息的视觉信息来增强常规的交互式语音应答（IVR）系统。与常规IVR服务提供商（IVR主机）联系的用户可以提供Visual IVR（VIVR）会话的选项。 VIVR会话可以以通过因特网连接传送的HTML格式的网页的形式向用户提供视觉信息，并且将通过常规的无线或有线语音电话连接提供可听消息信息。 VIVR会话可以协调视觉信息（例如，网页）的传送以及基于电话的信息的传递（例如，音频文件回放），使得用户在电话上听到与在显示的信息上显示的信息相对应的可听消息网络设备用户可以通过电话或网络设备向VIVR服务器提供指令。 VIVR服务器将响应通过电话连接或Internet连接接收到的指令。

2. 发明申请

US20030217001A1 Lost credit card notification system and method 有权
标题翻译：丢失信用卡通知系统和方法
公开(公告)号：US20030217001A1
公开(公告)日：2003-11-20
申请号：US10150807
申请日：2002-05-17
申请人： BellSouth Intellectual Property Corporation
发明人： A. C. McQuaide JR. , Linda A. Roberts , Robert A. Koch
IPC分类号： G06F017/60
CPC分类号： G06Q10/10 , G06Q20/10 , G06Q20/105
摘要： A system and method for notifying one or more credit card companies of lost or stolen credit cards relatively automatically upon noticing that the one or more credit cards are missing. A user profile is created and stored on a server computer system, wherein the user profile has user verification information, credit card account information and credit card company contact information, typically for each credit card owned by a particular user. Using the user profile, the server computer system receives a request to cancel one or more of the owner's credit cards. The server computer system then communicates with each individual credit card company, relatively automatically, to notify of the loss. The communication may involve the request to cancel the credit card(s), as well as a request for a replacement credit card. Additionally, the owner may be notified by the server computer system that the request(s) have been made and/or by the credit card companies of the received request(s) and respective account status.
摘要翻译：一旦注意到一个或多个信用卡丢失，相对自动地通知一个或多个信用卡公司丢失或被盗的信用卡的系统和方法。创建用户简档并将其存储在服务器计算机系统上，其中用户简档具有用户验证信息，信用卡帐户信息和信用卡公司联系信息，通常用于由特定用户拥有的每张信用卡。使用用户简档，服务器计算机系统接收到取消所有者的一个或多个信用卡的请求。服务器计算机系统然后相对自动地与每个单独的信用卡公司进行通信，以通知损失。通信可能涉及取消信用卡的请求以及替换信用卡的请求。此外，所有者可以被服务器计算机系统通知已经发出请求和/或由信用卡公司接收到的请求和相应的帐户状态。

3. 发明申请

US20030002635A1 Retrieving voice-based content in conjunction with wireless application protocol browsing 有权
标题翻译：结合无线应用协议浏览检索基于语音的内容
公开(公告)号：US20030002635A1
公开(公告)日：2003-01-02
申请号：US09894257
申请日：2001-06-29
申请人： BellSouth Intellectual Property Corporation
发明人： Robert A. Koch , A. C. McQuaide JR.
IPC分类号： H04M001/64
CPC分类号： H04L63/10 , H04L29/06 , H04L67/04 , H04L69/329
摘要： A WAP-enabled device can request text-based and/or voice based content from a WAP Server. The WAP device communicates over a conventional wireless service provider network using a base station connected to a conventional Mobile Switching Center. The wireless service provider network provides a connection between the WAP device and a WAP Gateway. The WAP Gateway operates as a gateway between the wireless service provider network and the TCP/IP-based Internet. WAP data requests are sent from the WAP gateway through the Internet to the WAP Server. Requests for voice-based content can also be delivered to the WAP Server over this path. When a request for voice-based content delivery is received by the WAP Server, the WAP Server responds by sending a TCP/IP instruction to a Voice Portal Node. The Voice Portal Node is operative to establish a voice-based communication session with the WAP device. The WAP Server will transmit voice-based content to the Voice Portal Node for delivery to the WAP device. An audible transmission is then played over the telephone connection established between the Voice Portal Node and the WAP device. Thus, voice-based content is delivered to the WAP device in response to a request initiated by the WAP device.
摘要翻译：启用WAP的设备可以从WAP服务器请求基于文本和/或基于语音的内容。 WAP设备使用连接到常规移动交换中心的基站通过常规无线服务提供商网络进行通信。无线服务提供商网络提供WAP设备和WAP网关之间的连接。 WAP网关作为无线服务提供商网络和基于TCP / IP的互联网之间的网关。 WAP数据请求通过Internet从WAP网关发送到WAP服务器。基于语音的内容的请求也可以通过此路径传递到WAP服务器。当WAP服务器接收到基于语音的内容传送的请求时，WAP服务器通过向语音门户节点发送TCP / IP指令来进行响应。语音门户节点可操作以与WAP设备建立基于语音的通信会话。 WAP服务器将将语音内容传输到语音门户节点，以传送到WAP设备。然后通过语音门户节点和WAP设备之间建立的电话连接播放可听的传输。因此，响应于由WAP设备发起的请求，基于语音的内容被传送到WAP设备。

4. 发明申请

US20040267585A1 Methods and systems for assisting scheduling with automation 有权
标题翻译：用于辅助自动化调度的方法和系统
公开(公告)号：US20040267585A1
公开(公告)日：2004-12-30
申请号：US10603448
申请日：2003-06-24
申请人： BellSouth Intellectual Property Corporation
发明人： Dave Anderson , Robert A. Koch
IPC分类号： G06F017/60
CPC分类号： G06Q10/10 , G06Q10/02 , G06Q10/06315
摘要： Methods and systems provide scheduling assistance with automation. A party requesting scheduling can make the request to the automated system in various ways such as a voiced call to a voice services node, an email or instant message over the Internet, or a wireless data message from a wireless device. Request data based on the communication from the requesting party is compared to schedule data, such as by querying a database containing the schedule data. If the request data is compatible with the schedule data such that the request can be accommodated, then the schedule data is altered according to the request data to reflect the new scheduling. A notification may then be sent to the requesting party and/or the scheduling party owning the schedule to confirm the scheduling. For example, a voice services node may provide a verbal confirmation to the requesting party over the voiced call, or an email, instant message, or wireless data message may be sent to the requesting party. Likewise, an email, instant message, or a wireless data message may be sent to the scheduling party and/or a web site viewable by the scheduling party may display the updated schedule.
摘要翻译：方法和系统为自动化提供调度帮助。请求调度的一方可以通过各种方式向诸如语音服务节点的语音呼叫，通过因特网的电子邮件或即时消息的语音呼叫或者来自无线设备的无线数据消息向自动化系统发出请求。将来自请求方的通信的请求数据与调度数据进行比较，例如通过查询包含调度数据的数据库。如果请求数据与调度数据兼容以使得可以容纳请求，则根据请求数据改变调度数据以反映新的调度。然后可以向请求方和/或拥有调度的调度方发送通知以确认调度。例如，语音服务节点可以通过语音呼叫向请求方提供口头确认，或者可以将电子邮件，即时消息或无线数据消息发送到请求方。类似地，电子邮件，即时消息或无线数据消息可以被发送到调度方和/或可由调度方查看的网站可以显示更新的调度。

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