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1. 发明申请

US20040267549A1 Methods and systems for assisting in real estate transactions with automation utilizing verbal communication 审中-公开
标题翻译：使用口头交流协助自动化房地产交易的方法和系统
公开(公告)号：US20040267549A1
公开(公告)日：2004-12-30
申请号：US10603403
申请日：2003-06-24
申请人： BellSouth Intellectual Property Corporation
发明人： Dave Anderson , Senis Busayapongchai
IPC分类号： G06F017/60
CPC分类号： G06Q30/06 , G06Q30/0601 , G06Q50/16 , H04M3/4938
摘要： Methods and systems assist in real estate transactions by automating the generation of real estate listings utilizing verbal communication with a real estate seller and/or automating the access of real estate listings utilizing verbal communication with real estate customers. A real estate seller may contact a listing service by telephone to provide verbal answers to questions posed through a voice services node. The verbal answers are converted to listing data that is stored for later retrieval when needed by a real estate customer. A real estate customer may contact a listing service by a voice call to provide verbal information that identifies a piece of real estate of interest or identifies real estate preferences. A voice services node then verbally provides listing information about the piece of real estate or about pieces of real estate matching the preferences to the real estate customer.
摘要翻译：方法和系统通过使用与房地产卖方的口头交流自动生成房地产列表和/或通过与房地产客户的口头交流自动化房地产列表的访问来协助房地产交易。房地产卖方可以通过电话联系上市服务，以便通过语音服务节点提出的问题提供口头答复。口头答案转换为列表数据，以供房地产客户需要时存储供以后检索。房地产客户可以通过语音电话联系上市服务，以提供识别一段感兴趣的房地产或识别房地产偏好的口头信息。然后，语音服务节点口头地向房地产客户提供关于该房地产或匹配偏好的房地产的列表信息。

2. 发明申请

US20040267585A1 Methods and systems for assisting scheduling with automation 有权
标题翻译：用于辅助自动化调度的方法和系统
公开(公告)号：US20040267585A1
公开(公告)日：2004-12-30
申请号：US10603448
申请日：2003-06-24
申请人： BellSouth Intellectual Property Corporation
发明人： Dave Anderson , Robert A. Koch
IPC分类号： G06F017/60
CPC分类号： G06Q10/10 , G06Q10/02 , G06Q10/06315
摘要： Methods and systems provide scheduling assistance with automation. A party requesting scheduling can make the request to the automated system in various ways such as a voiced call to a voice services node, an email or instant message over the Internet, or a wireless data message from a wireless device. Request data based on the communication from the requesting party is compared to schedule data, such as by querying a database containing the schedule data. If the request data is compatible with the schedule data such that the request can be accommodated, then the schedule data is altered according to the request data to reflect the new scheduling. A notification may then be sent to the requesting party and/or the scheduling party owning the schedule to confirm the scheduling. For example, a voice services node may provide a verbal confirmation to the requesting party over the voiced call, or an email, instant message, or wireless data message may be sent to the requesting party. Likewise, an email, instant message, or a wireless data message may be sent to the scheduling party and/or a web site viewable by the scheduling party may display the updated schedule.
摘要翻译：方法和系统为自动化提供调度帮助。请求调度的一方可以通过各种方式向诸如语音服务节点的语音呼叫，通过因特网的电子邮件或即时消息的语音呼叫或者来自无线设备的无线数据消息向自动化系统发出请求。将来自请求方的通信的请求数据与调度数据进行比较，例如通过查询包含调度数据的数据库。如果请求数据与调度数据兼容以使得可以容纳请求，则根据请求数据改变调度数据以反映新的调度。然后可以向请求方和/或拥有调度的调度方发送通知以确认调度。例如，语音服务节点可以通过语音呼叫向请求方提供口头确认，或者可以将电子邮件，即时消息或无线数据消息发送到请求方。类似地，电子邮件，即时消息或无线数据消息可以被发送到调度方和/或可由调度方查看的网站可以显示更新的调度。

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