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    • 5. 发明申请
    • Real-time client survey systems and methods
    • 实时客户调查系统和方法
    • US20050100158A1
    • 2005-05-12
    • US10702329
    • 2003-11-06
    • Barrett KreinerRonald PerrellaJohn Slemmer
    • Barrett KreinerRonald PerrellaJohn Slemmer
    • H04M3/51H04M3/00H04M5/00
    • H04M3/5166H04M2203/401
    • A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module. The automatic call distribution system is configured to route incoming calls received from the network to a call agent station in communication therewith based on the availability of call agent station. The system provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. Under the control of the first software control module, the automatic call distribution system routes the incoming call from the call agent station to the interactive voice response system for administering the survey to the client.
    • 提供了一种系统和方法,其包括适于通过网络进行通信并包括第一软件控制模块的自动呼叫分配系统。 自动呼叫分配系统被配置为基于呼叫代理站的可用性将从网络接收到的呼入路由到与之通信的呼叫代理站。 该系统提供与自动呼叫分配系统通信的交互式语音响应系统,用于向与呼叫代理站通信的客户端进行调查。 在第一软件控制模块的控制下,自动呼叫分配系统将来自呼叫代理站的呼入路由到用于向客户端管理调查的交互式语音应答系统。
    • 6. 发明授权
    • Real-time client survey systems and methods
    • 实时客户调查系统和方法
    • US07609832B2
    • 2009-10-27
    • US10702329
    • 2003-11-06
    • Barrett KreinerRonald PerrellaJohn Slemmer
    • Barrett KreinerRonald PerrellaJohn Slemmer
    • H04M3/00H04M3/42
    • H04M3/5166H04M2203/401
    • A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module. The automatic call distribution system is configured to route incoming calls received from the network to a call agent station in communication therewith based on the availability of call agent station. The system provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. Under the control of the first software control module, the automatic call distribution system routes the incoming call from the call agent station to the interactive voice response system for administering the survey to the client.
    • 提供了一种系统和方法,其包括适于通过网络进行通信并包括第一软件控制模块的自动呼叫分配系统。 自动呼叫分配系统被配置为基于呼叫代理站的可用性将从网络接收到的呼入路由到与之通信的呼叫代理站。 该系统提供与自动呼叫分配系统通信的交互式语音响应系统,用于向与呼叫代理站通信的客户端进行调查。 在第一软件控制模块的控制下,自动呼叫分配系统将来自呼叫代理站的呼入路由到用于向客户端管理调查的交互式语音应答系统。
    • 7. 发明申请
    • Adaptive authentication methods, systems, devices, and computer program products
    • 自适应认证方法,系统,设备和计算机程序产品
    • US20070143832A1
    • 2007-06-21
    • US11314310
    • 2005-12-21
    • Ronald PerrellaBarrett KreinerSamuel Bailey
    • Ronald PerrellaBarrett KreinerSamuel Bailey
    • H04L9/32
    • H04L9/3263H04L9/3271H04L63/0823H04L63/083H04L63/20H04L2209/60
    • A method of providing data communications between first and second computing devices over a data network may include receiving a request for data communication at the first computing device from the second computing device over the data network. After receiving the request for data communication, a request for a credential according to an authentication standard may be transmitted from the first computing device to the second computing device, and the request for the credential may identify the authentication standard. After transmitting the request for the credential according to the authentication standard, a credential according to the authentication standard may be received, and the credential maybe verified. Responsive to receiving the request for data communication and responsive to verifying the authentication credential, the requested data communication may be allowed.
    • 通过数据网络提供在第一和第二计算设备之间的数据通信的方法可以包括通过数据网络从第二计算设备接收在第一计算设备处的数据通信请求。 在接收到数据通信请求之后,可以从第一计算设备向第二计算设备发送根据认证标准的凭证的请求,并且对凭证的请求可以标识认证标准。 在根据认证标准发送凭证请求后,可以接收到根据认证标准的证书,并且可以验证证书。 响应于接收到数据通信的请求并且响应于验证认证证书,可以允许所请求的数据通信。