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1. 发明申请

US20060188086A1 Automatic call distribution system using computer network-based communication 有权
标题翻译：自动呼叫分配系统采用计算机网络通信
公开(公告)号：US20060188086A1
公开(公告)日：2006-08-24
申请号：US11351605
申请日：2006-02-10
申请人： Andrew Busey , Mark Wells , Peter Novosel , Govind Balakrishnan , Peter Bunyan , Dwight Moore , Edward Horvath , Kirschen Seah , Stephen Zilko , Zhiyu Zhang , George Currie , Mohammed Hoq , Kenneth Bowen , Christopher Sanchez
发明人： Andrew Busey , Mark Wells , Peter Novosel , Govind Balakrishnan , Peter Bunyan , Dwight Moore , Edward Horvath , Kirschen Seah , Stephen Zilko , Zhiyu Zhang , George Currie , Mohammed Hoq , Kenneth Bowen , Christopher Sanchez
IPC分类号： H04M3/00
CPC分类号： H04M3/5191 , H04M3/5233 , H04M7/0027 , H04M2203/551
摘要： Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system. If the network server fails, then the customer is connected directly to an agent. When a failed computer comes back on line, the statistics gathered are then used to synchronize the returned computer. The system provides extensive call recording or “data wake” information gathering. The system provides flexibility in transferring large amounts of historic and current data from one agent to another, and from storage to an active agent. The system integrates human agents' knowledge with an automated knowledge base. The system provides for an agent updating, or adding, to the knowledge base in real time. The system also provides for “blending” of different communication types.
摘要翻译：多种通信类型被集成到呼叫中心。通信类型可以是聊天，电子邮件，互联网协议（IP）语音，传统电话，网页，数字图像，数字视频等。本发明的特征包括允许单个代理在多个信道或“端点”处理多个客户。基于特定标准（例如分配给代理的端点数量，代理可用性，客户呼叫的优先级，给定代理的效率和代理处理特定通信类型呼叫的效率）的特定标准来优先分配和分配呼叫。描述了允许代理控制接受多个呼叫的代理用户界面。代理可以将罐头响应，图像，URL或其他信息拖放到窗口中，以立即在客户的计算机上显示。该系统提供详细的代理性能跟踪。系统通过使用备份系统提供故障恢复。如果网络服务器发生故障，则客户直接连接到代理。当故障计算机重新上线时，收集的统计数据然后用于同步返回的计算机。该系统提供广泛的呼叫记录或“数据唤醒”信息收集。该系统提供了将大量历史和当前数据从一个代理传输到另一个代理程序以及从存储转移到活动代理的灵活性。该系统将人类知识与自动化知识库相结合。该系统实时地向代理更新或添加到知识库中。该系统还提供了不同通信类型的“混合”。

2. 发明申请

US20060203993A1 Automatic call distribution system using computer network-based communication 有权
公开(公告)号：US20060203993A1
公开(公告)日：2006-09-14
申请号：US11352146
申请日：2006-02-10
申请人： Andrew Busey , Mark Wells , Peter Novosel , Govind Balakrishnan , Peter Bunyan , Dwight Moore , Edward Horvath , Kirschen Seah , Stephen Zilko , Zhiyu Zhang , George Currie , Mohammed Hoq , Kenneth Bowen , Christopher Sanchez
发明人： Andrew Busey , Mark Wells , Peter Novosel , Govind Balakrishnan , Peter Bunyan , Dwight Moore , Edward Horvath , Kirschen Seah , Stephen Zilko , Zhiyu Zhang , George Currie , Mohammed Hoq , Kenneth Bowen , Christopher Sanchez
IPC分类号： H04M3/00
CPC分类号： H04M3/5191 , H04M3/5233 , H04M7/0027 , H04M2203/551
摘要： Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system. If the network server fails, then the customer is connected directly to an agent. When a failed computer comes back on line, the statistics gathered are then used to synchronize the returned computer. The system provides extensive call recording or “data wake” information gathering. The system provides flexibility in transferring large amounts of historic and current data from one agent to another, and from storage to an active agent. The system integrates human agents' knowledge with an automated knowledge base. The system provides for an agent updating, or adding, to the knowledge base in real time. The system also provides for “blending” of different communication types.

3. 发明授权

US07361837B2 Electrical connection device 有权
标题翻译：电气连接装置
公开(公告)号：US07361837B2
公开(公告)日：2008-04-22
申请号：US10551371
申请日：2004-03-29
申请人： Mark Wells
发明人： Mark Wells
IPC分类号： H02G15/02
CPC分类号： H01R9/031 , H01R13/53 , H01R13/648
摘要： An electrical connection device (10) for connecting a multi-core machine cable to another electrical device comprises a body (12) having an end-face with apertures and a plurality of insulating sleeves (22) extending about the apertures and a plurality of core coupling means (26, 28) each being at least in part positioned in a respective sleeve. Each core coupling means is connectable to a respective core (29) of the machine cable and has a first contact surface (14) for connecting to a terminal of another electrical device. The device comprises a plurality of spaced apart earth coupling means (24) which surround at least a portion of respective insulating sleeves. Each earth coupling means is connectable to a respective earth potential layer (31) of the machine cable and has a second contact surface (32) for connecting to an earth-potential terminal of another electrical device so that within the electrical connection device the core coupling means are earth-potential screened from one another.
摘要翻译：一种用于将多芯机器电缆连接到另一电气装置的电连接装置（10）包括具有孔的端面的主体（12）和围绕所述孔延伸的多个绝缘套（22）和多个芯每个连接装置（26,28）至少部分地定位在相应的套筒中。每个芯耦合装置可连接到机器电缆的相应芯部（29），并且具有用于连接到另一电气装置的端子的第一接触表面（14）。该装置包括围绕相应绝缘套管的至少一部分的多个间隔开的接地装置（24）。每个接地装置可连接到机器电缆的相应的接地电位层（31），并且具有用于连接到另一电气装置的接地电位端子的第二接触表面（32），使得在电连接装置内，手段是相互屏蔽的。

4. 发明申请

US20070105231A1 Method and apparatus for performing platelet measurement 失效
标题翻译：用于进行血小板测量的方法和装置
公开(公告)号：US20070105231A1
公开(公告)日：2007-05-10
申请号：US11270865
申请日：2005-11-09
申请人： John Riley , Jose Cano , Valentin Quesada , Maritza Lavernia , Mark Wells , Eileen Landrum , Carlos Perez , Christophe Godefroy
发明人： John Riley , Jose Cano , Valentin Quesada , Maritza Lavernia , Mark Wells , Eileen Landrum , Carlos Perez , Christophe Godefroy
IPC分类号： G01N33/48
CPC分类号： G01N1/12 , G01N15/1459 , G01N2015/0084 , G01N2015/1037 , G01N2015/129 , Y10T436/10 , Y10T436/101666 , Y10T436/107497
摘要： The present invention relates to a hematology instrument system that discriminates platelets from red blood cells, debris and other particles within a blood sample. The instrument system uses an optical trigger and collects data at optical sensor locations relative to a flow cell-illuminating laser beam's optical axis. An axial sensor measures axial light loss due to a particle in the flow cell's illumination aperture. In addition, the instrument system can include an RF unit generates electrical parameters, such as DC and RF parameters, within the flow cell. Blood specimens can be prepared with and without a sphering agent.
摘要翻译：本发明涉及一种血液学仪器系统，其将血小板与血液样本中的红细胞，碎片和其它颗粒区分开。仪器系统使用光学触发器，并相对于流动池照明激光束的光轴在光学传感器位置收集数据。轴向传感器测量由于流动池的照明孔径中的颗粒引起的轴向光损失。此外，仪器系统可以包括RF单元在流动池内产生电参数，例如DC和RF参数。血液标本可以在有和没有球形剂的情况下制备。

5. 发明授权

US07200583B1 Method and apparatus for attribute selection 有权
标题翻译：属性选择的方法和装置
公开(公告)号：US07200583B1
公开(公告)日：2007-04-03
申请号：US11032422
申请日：2005-01-10
申请人： Ashish Shah , Mark Wells
发明人： Ashish Shah , Mark Wells
IPC分类号： G06F17/00
CPC分类号： G06F17/50
摘要： The invention provides a method and apparatus for selecting desired attributes for system configuration. The invention uses one or more rule sets to define rules that are met when a configuration is valid. A rule set may specify the interrelation of attribute values within a product or between two or more products. If the combination of attribute values that specify a product conform to at least one rule in each of the rule sets that apply to that product, that combination of attribute values is considered to specify a valid product. If the combination of attribute values that specify all of the products of an assembly conform to at least one rule in each of the rule sets that apply to that assembly, that combination of attribute values is considered to specify a valid assembly.
摘要翻译：本发明提供一种用于选择系统配置的期望属性的方法和装置。本发明使用一个或多个规则集来定义当配置有效时满足的规则。规则集可以指定产品内或两个或更多个产品之间的属性值的相互关系。如果指定产品的属性值的组合符合每个适用于该产品的规则集中的至少一个规则，那么属性值的组合将被视为指定有效的产品。如果指定装配的所有产品的属性值的组合符合每个应用于该装配体的规则集中的至少一个规则，那么属性值的组合将被视为指定有效的装配体。

6. 发明授权

US07132603B2 Electrical connection device 有权
标题翻译：电气连接装置
公开(公告)号：US07132603B2
公开(公告)日：2006-11-07
申请号：US10485798
申请日：2002-08-08
申请人： Mark Wells
发明人： Mark Wells
IPC分类号： H02G3/06
CPC分类号： H01R11/11 , H01R4/188 , H01R2101/00
摘要： The present invention provides an electrical connection device. The device comprises a pin, socket or lug and a means for electrically connecting the pin, socket or lug to groups of strands of an individual multi-bunch core of a machine, reeling or trailing cable. The means is divided into a plurality of portions and each portion is arranged to receive at least one group of strands wherein, in use, the portions are individually connected to the or each respective group of strands whereby the strength of the connection is improved.
摘要翻译：本发明提供一种电连接装置。该装置包括销，插座或凸耳以及用于将销，插座或凸耳电连接到机器，卷绕或拖尾电缆的单个多束芯的一组股线的装置。该装置被分成多个部分，并且每个部分被布置成容纳至少一组股线，其中在使用中，这些部分分别连接到该股或每个相应股线组，由此改善了连接的强度。

7. 发明申请

US20060160229A1 Method of measurement of nucleated red blood cells 有权
标题翻译：有核红细胞测量方法
公开(公告)号：US20060160229A1
公开(公告)日：2006-07-20
申请号：US11338229
申请日：2006-01-24
申请人： Lidice Lopez , Carlos Perez , Mark Wells , Diana Careaga , Ziling Huo , Cheng Qian , Nancy Torke
发明人： Lidice Lopez , Carlos Perez , Mark Wells , Diana Careaga , Ziling Huo , Cheng Qian , Nancy Torke
IPC分类号： G01N33/50
CPC分类号： G01N33/80 , G01N15/1031 , G01N15/12 , G01N15/1459 , G01N33/5094 , G01N2015/0073 , G01N2015/008 , G01N2015/1037 , G01N2015/1062 , G01N2015/1486 , Y10T436/101666 , Y10T436/25125
摘要： Methods are provided for measurement of nucleated red blood cells in a blood sample. The methods include exposing a blood cell sample to a reagent system to lyse mature red blood cells, subsequently analyzing nucleated red blood cells in a flow cell by axial light loss, DC impedance, and medium angle light scatter measurements; by axial light loss, low angle light scatter, and medium angle light scatter measurements; or by axial light loss, DC impedance, low angle light scatter, and medium angle light scatter measurements; and then differentiating nucleated red blood cells from other cell types by using measured signals and/or functions thereof.
摘要翻译：提供了用于测量血液样品中有核红细胞的方法。所述方法包括将血细胞样品暴露于试剂系统以裂解成熟红细胞，随后通过轴向光损失，DC阻抗和中等角度光散射测量分析流动池中的有核红细胞; 通过轴向光损失，低角度光散射和中等角度光散射测量; 或通过轴向光损失，直流阻抗，低角度光散射和中等角度光散射测量; 然后通过使用测量的信号和/或功能将有核红细胞与其它细胞类型区分开来。

8. 发明申请

US20060148337A1 Electrical connection device 有权
标题翻译：电气连接装置
公开(公告)号：US20060148337A1
公开(公告)日：2006-07-06
申请号：US10542889
申请日：2004-01-20
申请人： Mark Wells
发明人： Mark Wells
IPC分类号： H01R13/11
CPC分类号： H01R13/639 , H01R13/20
摘要： An electrical connection device is arranged for connection to a machine cable and includes a pin and a socket. The pin and the socket have engagement surfaces with the pin or socket having another surface that forms a wedging surface for the device. The pin and the socket are moveable relative to each other from a released position to an engaging position in which the engaging surfaces form an electrical contact. The device also includes a wedge portion arranged to impart a force on the wedging surface by contacting the wedging surface on movement to the engaging position. The pin and the socket are arranged so that the engagement surfaces move into opposing relationship on movement to the engaging position and the force imparted on the wedging surface biases one engagement surface against an opposing engagement surface.
摘要翻译：电连接装置被布置成连接到机器电缆并且包括销和插座。销和插座具有接合表面，销或插座具有形成装置的楔形表面的另一表面。销和插座可以从释放位置相对于彼此移动到接合位置，其中接合表面形成电接触。该装置还包括楔形部分，该楔形部分布置成通过在啮合位置运动时使楔形表面接触而在楔形表面上施加力。销和插座布置成使得接合表面在移动到接合位置时移动成相对的关系，并且施加在楔形表面上的力将一个接合表面偏压抵靠相对的接合表面。

9. 发明授权

US6125281A Real-time SMS application messaging using an SMSC-linked server 失效
公开(公告)号：US6125281A
公开(公告)日：2000-09-26
申请号：US811550
申请日：1997-03-04
申请人： Mark Wells , Rolf Huber
发明人： Mark Wells , Rolf Huber
IPC分类号： H04M1/725 , H04W4/14 , H04W88/02 , H04Q7/20
CPC分类号： H04W4/14 , H04M1/72552 , H04W88/02
摘要： A method is disclosed for operating a wireless mobile station of a type that is capable of bidirectional communication with a BMI having a SMS center. The method includes the steps of: (a) receiving a SMS message from the BMI; (b) determining if the SMS message has a first transfer format or a second transfer format; (c) if the SMS message is determined to have the first transfer format, processing the SMS message in a conventional manner; (d) if the SMS message is determined to have the second transfer format, parsing the SMS message to locate an Application Identifier entry; (e) determining from the Application Identifier entry if the mobile station supports the identified application; (f) if not, displaying a data entry of the SMS message with a first display format; else, (g) if the mobile station does support the identified application, starting the application and displaying the data entry with a second display format specified by the application. In a presently preferred embodiment of this invention the second format is a Data Exchange, Storage, and Command (DESC) format, and an application specified by the DESC formatted SMS message can be a Personal Messaging Calendar (PMC) application. Access to the PMC application can be via SMS messages from the mobile station, or through a network-connected data processor, such as a PC connected to the internet.

10. 发明授权

US09164111B2 Device for multiple tests from a single sample 有权
标题翻译：来自单个样品的多次测试的设备
公开(公告)号：US09164111B2
公开(公告)日：2015-10-20
申请号：US12046792
申请日：2008-03-12
申请人： John W. Symonds , Mark Wells
发明人： John W. Symonds , Mark Wells
IPC分类号： G01N1/10 , B01D15/08 , G01N15/06 , G01N35/00 , G01N21/25 , G01N1/18 , G01N21/07 , G01N1/20 , G01N21/11 , G01N27/04 , G01N27/28 , G01N21/03
CPC分类号： G01N21/272 , G01N1/18 , G01N1/2035 , G01N1/38 , G01N21/07 , G01N21/11 , G01N21/253 , G01N21/255 , G01N27/04 , G01N27/28 , G01N33/18 , G01N33/1813 , G01N33/182 , G01N33/1853 , G01N35/00069 , G01N2021/0328 , G01N2201/062
摘要： A sample device and method for analyzing a sample are claimed. The sample device is a flat disc containing channels and wells for directing a sample to reagents located in the disc and for mixing the sample with the reagents. The disc is mounted on an analyzer and the sample is pumped into the disc, divided into a plurality of sub-sample, and at least some of the sub-samples are mixed with a number of reagents. The resultant analytes are analyzed spectrophotometrically for a determination of the concentration of various substances in the sample. The present invention permits multiple tests to be performed quickly and automatically with minimal operator involvement.
摘要翻译：要求用于分析样品的样品装置和方法。样品装置是含有通道和孔的平盘，用于将样品引导到位于盘中的试剂，并将样品与试剂混合。将盘安装在分析器上，将样品泵入盘中，分成多个子样品，并将至少一些亚样品与许多试剂混合。通过分光光度法分析所得分析物以测定样品中各种物质的浓度。本发明允许以最小的操作者参与快速且自动地执行多个测试。

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