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    • 1. 发明授权
    • Automatic tracking of contact interactions
    • 自动跟踪接触相互作用
    • US09189770B2
    • 2015-11-17
    • US12883229
    • 2010-09-16
    • Geoffrey D. GreeneArthur L. P. PapasRichard L. Leeds, IIIChristian M. Baxter
    • Geoffrey D. GreeneArthur L. P. PapasRichard L. Leeds, IIIChristian M. Baxter
    • G06F15/16G06Q10/10
    • G06F17/30345G06F17/30117G06F17/30312G06F17/30424G06Q10/10H04L43/04H04L51/046
    • In the context of recruitment and sales, it is difficult to ensure that there is a consistent level of activity tracking that occurs in a Customer Relationship Management or Applicant Tracking System (CRM/ATS, tracking application, or tracking system) from one user (e.g., recruiter or sales representative) to another within a single firm. This is due in large part to the manual and time consuming mechanics of logging the activity. Example embodiments of the present invention include a mail server component that automatically logs such activity. The system determines who the email is being sent to and from, as well as whether the email contains calendar event (e.g., appointment) information. The system then searches a database to determine if the recipients of the email message are contacts in the tracking application. If a match is found, the message is automatically added to the contacts activity record as either an inbound email, outbound email, or appointment. Activity tracking is, thus, consistently maintained among all users, ensuring a higher quality of activity-based metrics.
    • 在招聘和销售方面,难以确保在一个用户(例如,客户关系管理或应用程序跟踪系统)中的客户关系管理或申请人跟踪系统(CRM / ATS,跟踪应用程序或跟踪系统)中存在一致的活动跟踪级别 ,招聘人员或销售代表)到另一家公司内。 这在很大程度上归因于手动和耗时的记录活动的力量。 本发明的示例实施例包括自动记录此类活动的邮件服务器组件。 该系统确定哪些电子邮件正在发送到和从哪些,以及该电子邮件是否包含日历事件(例如约会)信息。 系统然后搜索数据库以确定电子邮件的收件人是否是跟踪应用程序中的联系人。 如果找到匹配项,该邮件将自动添加到联系人活动记录中作为入站电子邮件,出站电子邮件或约会。 因此,在所有用户中始终保持活动跟踪,确保更高质量的基于活动的度量。
    • 2. 发明申请
    • AUTOMATIC TRACKING OF CONTACT INTERACTIONS
    • 自动跟踪接触相互作用
    • US20120072500A1
    • 2012-03-22
    • US12883229
    • 2010-09-16
    • Geoffrey D. GreeneArthur L.P. PapasRichard L. Leeds, IIIChristian M. Baxter
    • Geoffrey D. GreeneArthur L.P. PapasRichard L. Leeds, IIIChristian M. Baxter
    • G06F15/16
    • G06F17/30345G06F17/30117G06F17/30312G06F17/30424G06Q10/10H04L43/04H04L51/046
    • In the context of recruitment and sales, it is difficult to ensure that there is a consistent level of activity tracking that occurs in a Customer Relationship Management or Applicant Tracking System (CRM/ATS, tracking application, or tracking system) from one user (e.g., recruiter or sales representative) to another within a single firm. This is due in large part to the manual and time consuming mechanics of logging the activity. Example embodiments of the present invention include a mail server component that automatically logs such activity. The system determines who the email is being sent to and from, as well as whether the email contains calendar event (e.g., appointment) information. The system then searches a database to determine if the recipients of the email message are contacts in the tracking application. If a match is found, the message is automatically added to the contacts activity record as either an inbound email, outbound email, or appointment. Activity tracking is, thus, consistently maintained among all users, ensuring a higher quality of activity-based metrics.
    • 在招聘和销售方面,难以确保在一个用户(例如,客户关系管理或应用程序跟踪系统)中的客户关系管理或申请人跟踪系统(CRM / ATS,跟踪应用程序或跟踪系统)中存在一致的活动跟踪级别 ,招聘人员或销售代表)到另一家公司内。 这在很大程度上归因于手动和耗时的记录活动的力量。 本发明的示例实施例包括自动记录此类活动的邮件服务器组件。 该系统确定哪些电子邮件正在发送到和从哪些,以及该电子邮件是否包含日历事件(例如约会)信息。 系统然后搜索数据库以确定电子邮件的收件人是否是跟踪应用程序中的联系人。 如果找到匹配项,该邮件将自动添加到联系人活动记录中作为入站电子邮件,出站电子邮件或约会。 因此,在所有用户中始终保持活动跟踪,确保更高质量的基于活动的度量。