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1. 发明授权

US06898277B1 System and method for annotating recorded information from contacts to contact center 有权
标题翻译：记录从联系人到联络中心的记录信息的系统和方法
公开(公告)号：US06898277B1
公开(公告)日：2005-05-24
申请号：US10090524
申请日：2002-03-04
申请人： Marie Meteer , Patrick Peterson , Bernhard Suhm
发明人： Marie Meteer , Patrick Peterson , Bernhard Suhm
IPC分类号： G06F7/00 , G06F17/40 , H04M1/64 , H04M3/36 , H04M3/42 , H04M3/51 , H04M3/523 , H04M3/527
CPC分类号： H04M3/5166 , H04M3/36 , H04M3/42221 , H04M3/5175 , Y10S707/99931
摘要： A system for forming a database indexed with content-based parameters, corresponding to recordings of contacts to a contact center, includes an analysis unit, a mining unit, and a correlation unit. The analysis unit performs automated-portion analysis techniques to ascertain predetermined events occurring in recordings of automated portions of the contacts to the contact center. The mining unit performs audio mining of recordings of agent portions of the contacts to the contact center. The correlation unit correlates an event occurring in an agent portion of the recordings with a corresponding one of a plurality of content-based parameters selected to be used as indices of the database, and makes an entry in the database based on the correlated event and the corresponding content-based parameter.
摘要翻译：用于形成与基于内容的参数相对应的数据库的系统，对应于联系中心的联系人的记录，包括分析单元，挖掘单元和相关单元。分析单元执行自动化部分分析技术，以确定在联系中心的联系人的自动化部分的记录中发生的预定事件。采矿单位对联络中心执行将联系人的代理部分的记录的音频挖掘。相关单元将记录的代理部分中发生的事件与被选择用作数据库的索引的多个基于内容的参数中的相应的一个相关联，并且基于相关事件和数据库中的条目进行条目相应的基于内容的参数。

2. 发明申请

US20100121973A1 Augmentation of streaming media 审中-公开
标题翻译：流媒体增强
公开(公告)号：US20100121973A1
公开(公告)日：2010-05-13
申请号：US12590533
申请日：2009-11-10
申请人： Yuliya Lobacheva , Nina Zinovieva , Marie Meteer
发明人： Yuliya Lobacheva , Nina Zinovieva , Marie Meteer
IPC分类号： G06F15/16 , G10L15/26 , G06F17/27 , G06Q30/00
CPC分类号： H04L65/607 , G06F17/2765 , G06F17/28 , G06Q30/00 , G06Q30/0251 , G06Q30/0256 , G06Q30/0277 , G10L15/183 , G10L15/26 , G10L15/265 , G10L19/0018 , G10L19/167
摘要： Methods and apparatus, including computer program products, for augmentation of streaming media. A method includes receiving streaming media, applying a speech-to-text recognizer to the received streaming media, identifying keywords, determining topics, and augmenting speech elements with one or more content items. The one or more content items cab be placed temporally to coincide with speech elements. The method can also include converting the speech elements into text and generating a text-searchable representation of the streaming media.
摘要翻译：用于增加流媒体的方法和装置，包括计算机程序产品。一种方法包括接收流媒体，将语音到文本识别器应用于所接收的流媒体，识别关键词，确定主题，以及用一个或多个内容项扩充语音元素。一个或多个内容项目室被暂时放置以与语音元素重合。该方法还可以包括将语音元素转换为文本并生成流媒体的文本可搜索表示。

3. 发明授权

US08312022B2 Search engine optimization 有权
标题翻译：搜索引擎优化
公开(公告)号：US08312022B2
公开(公告)日：2012-11-13
申请号：US12405772
申请日：2009-03-17
申请人： Tom Wilde , Kyle D. Morton , Yuliya Lobacheva , Nina Zinovieva , Marie Meteer
发明人： Tom Wilde , Kyle D. Morton , Yuliya Lobacheva , Nina Zinovieva , Marie Meteer
IPC分类号： G06F7/00 , G06F17/30
CPC分类号： G06F17/30899
摘要： Topic-centric, dynamically-created web pages are compiled from links to multimedia content elements. Keywords are identified within the content elements and used to identify a set of topics related to the content elements. A query string comprising the keywords is executed against the content elements and in response to a request to display information about a topic the query string associated with the topic is executed against the collection of multimedia content elements to identify content elements related to the topic. A dynamically-created web page is displayed that includes computer-executable links to the set of related multimedia content elements.
摘要翻译：以主题为中心的动态创建的网页从多媒体内容元素的链接编译。关键词在内容元素内被识别，并用于标识与内容元素相关的一组主题。针对内容元素执行包括关键字的查询字符串，并且响应于显示与主题相关联的信息的请求，针对多媒体内容元素的集合来执行与主题相关联的查询字符串，以识别与该主题相关的内容元素。显示动态创建的网页，其中包含与该组相关多媒体内容元素相关的计算机可执行链接。

4. 发明申请

US20090240674A1 Search Engine Optimization 有权
标题翻译：搜索引擎优化
公开(公告)号：US20090240674A1
公开(公告)日：2009-09-24
申请号：US12405772
申请日：2009-03-17
申请人： Tom Wilde , Kyle D. Morton , Yuliya Lobacheva , Nina Zinovieva , Marie Meteer
发明人： Tom Wilde , Kyle D. Morton , Yuliya Lobacheva , Nina Zinovieva , Marie Meteer
IPC分类号： G06F17/30 , G06F7/00 , G06F17/20
CPC分类号： G06F17/30899
摘要： Topic-centric, dynamically-created web pages are compiled from links to multimedia content elements. Keywords are identified within the content elements and used to identify a set of topics related to the content elements. A query string comprising the keywords is executed against the content elements and in response to a request to display information about a topic the query string associated with the topic is executed against the collection of multimedia content elements to identify content elements related to the topic. A dynamically-created web page is displayed that includes computer-executable links to the set of related multimedia content elements.
摘要翻译：以主题为中心的动态创建的网页从多媒体内容元素的链接编译。关键词在内容元素内被识别，并用于标识与内容元素相关的一组主题。针对内容元素执行包括关键字的查询字符串，并且响应于显示与主题相关联的信息的请求，针对多媒体内容元素的集合来执行与主题相关联的查询字符串，以识别与该主题相关的内容元素。显示动态创建的网页，其中包含与该组相关多媒体内容元素相关的计算机可执行链接。

5. 发明申请

US20070106693A1 Methods and apparatus for providing virtual media channels based on media search 有权
标题翻译：基于媒体搜索提供虚拟媒体频道的方法和装置
公开(公告)号：US20070106693A1
公开(公告)日：2007-05-10
申请号：US11446549
申请日：2006-06-02
申请人： Henry Houh , Jeffrey Stern , Robert Spina , Marie Meteer
发明人： Henry Houh , Jeffrey Stern , Robert Spina , Marie Meteer
IPC分类号： G06F17/00
CPC分类号： G06F17/30247 , G06F17/30817
摘要： A computerized method and apparatus for providing a virtual media channel based on media search is featured. The method and apparatus features the steps of, or structure for, obtaining a set of rules that define instructions for obtaining media content that comprise the content for a media channel, the set including at least one rule with instructions to include media content resulting from a search; searching for candidate media content according to a search query defined by the at least one rule; and merging one or more of the candidate media content resulting from the search into the content for the media channel. The candidate media content can include segments of the media content resulting from the search. The set of rules can additionally include a rule with instructions to add media content from a predetermined location.
摘要翻译：特征在于提供基于媒体搜索的虚拟媒体信道的计算机化方法和装置。该方法和装置的特征在于获得一组规则的步骤或结构，该组规则定义用于获得媒体内容的指令，该媒体内容包括媒体信道的内容，该集合包括至少一个规则，该规则具有包括由搜索; 根据由至少一个规则定义的搜索查询来搜索候选媒体内容; 以及将从搜索产生的一个或多个候选媒体内容合并到媒体频道的内容中。候选媒体内容可以包括从搜索产生的媒体内容的片段。规则集还可以包括具有从预定位置添加媒体内容的指令的规则。

6. 发明申请

US20070106685A1 Method and apparatus for updating speech recognition databases and reindexing audio and video content using the same 审中-公开
标题翻译：用于更新语音识别数据库的方法和装置，以及使用其来重建索引音频和视频内容
公开(公告)号：US20070106685A1
公开(公告)日：2007-05-10
申请号：US11522645
申请日：2006-09-18
申请人： Henry Houh , Jeffrey Stern , Nina Zinovieva , Marie Meteer
发明人： Henry Houh , Jeffrey Stern , Nina Zinovieva , Marie Meteer
IPC分类号： G06F7/00
CPC分类号： G06F16/43 , G06F16/23 , G06F16/41 , G06F16/438 , G06F16/738 , G06F16/7844
摘要： A method and apparatus for reindexing media content for search applications that includes steps and structure for providing a speech recognition database that include entries defining acoustical representations for a plurality of words; providing a searchable database containing a plurality of metadata documents descriptive of a plurality of media resources, each of the plurality of metadata documents including a sequence of speech recognized text indexed using the speech recognition database; updating the speech recognition database with at least one word candidate; and reindexing the sequence of speech recognized text for a subset of the plurality of metadata documents using the updated speech recognition database.
摘要翻译：一种用于重新索引用于搜索应用的媒体内容的方法和装置，包括用于提供语音识别数据库的步骤和结构，所述语音识别数据库包括定义多个单词的声学表示的条目; 提供包含描述多个媒体资源的多个元数据文件的可搜索数据库，所述多个元数据文档中的每一个包括使用语音识别数据库索引的语音序列; 用至少一个词候选更新语音识别数据库; 以及使用所述更新的语音识别数据库重新索引所述多个元数据文档的子集的语音识别文本的序列。

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