专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US09020125B1 Recording invocation of communication sessions 有权
标题翻译：记录通信会话的调用
公开(公告)号：US09020125B1
公开(公告)日：2015-04-28
申请号：US12967025
申请日：2010-12-13
申请人： Jamie Richard Williams , Marc Calahan , Thomas Z. Dong
发明人： Jamie Richard Williams , Marc Calahan , Thomas Z. Dong
IPC分类号： H04M3/42 , H04M3/00 , H04M5/00 , H04L12/18 , H04M3/22
CPC分类号： H04M3/42221 , H04L63/0457 , H04L63/0471 , H04L63/166 , H04L63/168 , H04L65/608 , H04L67/28 , H04M3/2281 , H04M3/5175 , H04M3/5183 , H04M7/006
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
摘要翻译：提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。

2. 发明授权

US08837697B2 Call control presence and recording 有权
标题翻译：呼叫控制存在和录音
公开(公告)号：US08837697B2
公开(公告)日：2014-09-16
申请号：US11567808
申请日：2006-12-07
申请人： Marc Calahan , Jamie Richard Williams , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Robert John Barnes
IPC分类号： H04M3/42 , H04L12/66
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译：包括用于检测在通信系统环境中的存在的实施例。方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。

3. 发明授权

US08718266B1 Recording invocation of communication sessions 有权
标题翻译：记录通信会话的调用
公开(公告)号：US08718266B1
公开(公告)日：2014-05-06
申请号：US12967028
申请日：2010-12-13
申请人： Jamie Richard Williams , Marc Calahan , Thomas Z. Dong
发明人： Jamie Richard Williams , Marc Calahan , Thomas Z. Dong
IPC分类号： H04M3/00
CPC分类号： H04M3/42221 , H04L63/0457 , H04L63/0471 , H04L63/166 , H04L63/168 , H04L65/608 , H04L67/28 , H04M3/2281 , H04M3/5175 , H04M3/5183 , H04M7/006
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
摘要翻译：提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。

4. 发明授权

US08170184B2 Systems and methods for recording resource association in a recording environment 有权
标题翻译：在记录环境中记录资源关联的系统和方法
公开(公告)号：US08170184B2
公开(公告)日：2012-05-01
申请号：US11693933
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： H04M1/64
CPC分类号： H04M3/42314 , H04M3/42221 , H04M7/12
摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
摘要翻译：包括用于频道映射的实施例。系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。

5. 发明授权

US07613290B2 Recording using proxy servers 有权
标题翻译：使用代理服务器进行录制
公开(公告)号：US07613290B2
公开(公告)日：2009-11-03
申请号：US11540086
申请日：2006-09-29
申请人： Jamie Richard Williams , Marc Calahan , Thomas Z. Dong
发明人： Jamie Richard Williams , Marc Calahan , Thomas Z. Dong
IPC分类号： H04M1/64 , H04M1/656 , H04M3/523 , H04L12/66
CPC分类号： H04L67/2814 , H04L67/2819
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
摘要翻译：提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。在这方面，代表性方法包括：经由代理服务器与客户中心通信系统进行通信; 基于所述客户中心通信系统和所述代理服务器之间的通信来确定是否记录与所述通信会话相关联的媒体流; 并且响应于确定要记录媒体流，记录来自通信会话的媒体流。

6. 发明申请

US20090055548A1 SYSTEMS AND METHODS FOR MULTI-STREAM RECORDING 审中-公开
标题翻译：多流记录系统和方法
公开(公告)号：US20090055548A1
公开(公告)日：2009-02-26
申请号：US12118789
申请日：2008-05-12
申请人： Jamie Richard Williams , Marc Calahan , Robert John Barnes
发明人： Jamie Richard Williams , Marc Calahan , Robert John Barnes
IPC分类号： G06F15/16
CPC分类号： H04M3/42221 , H04L65/1083 , H04M7/006
摘要： Included are embodiments for multi-stream recording. At least one embodiment of a method receiving an indication that a communication session is initiated, the communication session including communications data, the communications data being received at a communications device at an extension and sending a request for at least a portion of the communications data. Some embodiments include receiving, at a recording device associated with the extension, at least a portion of the requested data, the at least a portion of the requested data being received as a copy of the communications data.
摘要翻译：包括用于多流记录的实施例。接收通信会话被发起的指示的方法的至少一个实施例，所述通信会话包括通信数据，所述通信数据在分机的通信设备处被接收并且发送对所述通信数据的至少一部分的请求。一些实施例包括在与扩展相关联的记录设备处接收所请求数据的至少一部分，所请求数据的至少一部分作为通信数据的副本被接收。

7. 发明申请

US20080137640A1 Systems and Methods for Recording 有权
标题翻译：记录系统和方法
公开(公告)号：US20080137640A1
公开(公告)日：2008-06-12
申请号：US11608340
申请日：2006-12-08
申请人： Marc Calahan , Mark Edmund Coleman
发明人： Marc Calahan , Mark Edmund Coleman
IPC分类号： H04L12/66 , H04M1/65
CPC分类号： H04L12/66 , H04M1/656 , H04M3/42221
摘要： Included are embodiments for recording data from a communication. A least one embodiment includes receiving media data associated with the communication from a first communications device at a first receive port and sending the received media data to a first transmit port, wherein the first transmit port is coupled to a second receive port. Some embodiments include sending the received media data to a recording device via a connection with the recorder, the connection being located on the coupling of the first transmit port and the second receive port.
摘要翻译：包括用于从通信记录数据的实施例。至少一个实施例包括在第一接收端口处从第一通信设备接收与该通信相关联的媒体数据，并将接收到的媒体数据发送到第一发送端口，其中第一发送端口耦合到第二接收端口。一些实施例包括经由与记录器的连接将接收到的媒体数据发送到记录装置，该连接位于第一发送端口和第二接收端口的耦合上。

8. 发明申请

US20080080481A1 Call Control Presence and Recording 有权
标题翻译：呼叫控制存在和记录
公开(公告)号：US20080080481A1
公开(公告)日：2008-04-03
申请号：US11567808
申请日：2006-12-07
申请人： Marc Calahan , Jamie Richard Williams , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Robert John Barnes
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译：包括用于检测在通信系统环境中的存在的实施例。方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。

9. 发明授权

US09307092B1 Using secondary channel information to provide for gateway recording 有权
标题翻译：使用辅助信道信息来提供网关记录
公开(公告)号：US09307092B1
公开(公告)日：2016-04-05
申请号：US13252986
申请日：2011-10-04
申请人： Jamie Richard Williams , Marc Calahan , Scott M. Bluman
发明人： Jamie Richard Williams , Marc Calahan , Scott M. Bluman
IPC分类号： H04M15/06
CPC分类号： H04M3/5175 , H04L65/1006 , H04L65/104 , H04L65/608 , H04L67/1004 , H04M3/00 , H04M3/2218 , H04M3/42221 , H04M3/5183 , H04M7/1285 , H04M15/06 , H04M15/56 , H04M15/63 , H04M2203/301 , H04M2203/556
摘要： Systems and methods for using secondary communication channel information, such as RTCP information to facilitate correlating business information to allow gateway recording. Using information in this secondary communication channel the recording system can correlate the business metadata either directly (e.g., using a phone extension) or through one or more indirect operations (e.g., a call ID-to-universal call id-to-phone extension). Additionally, information in the primary communication channel may be used to perform an indirect operation to correlate auxiliary business information (e.g., using the CALLID or UCID in SIP signaling to resolve the agent's phone extension and thereby access auxiliary business information.)
摘要翻译：使用次要通信信道信息的系统和方法，例如RTCP信息，以便于关联业务信息以允许网关记录。使用该次要通信信道中的信息，记录系统可以直接（例如，使用电话分机）或通过一个或多个间接操作（例如，呼叫ID到通用呼叫ID到电话分机）来关联业务元数据，。此外，主通信信道中的信息可以用于执行间接操作以将辅助业务信息（例如，使用SIP信令中的CALLID或UCID来解析代理的电话分机，从而访问辅助业务信息）。

10. 发明授权

US08724778B1 Systems and methods for secure recording in a customer center environment 有权
标题翻译：在客户中心环境中安全记录的系统和方法
公开(公告)号：US08724778B1
公开(公告)日：2014-05-13
申请号：US12968232
申请日：2010-12-14
申请人： Robert John Barnes , Marc Calahan , Jamie Richard Williams , Thomas Z. Dong , Damian Smith
发明人： Robert John Barnes , Marc Calahan , Jamie Richard Williams , Thomas Z. Dong , Damian Smith
IPC分类号： H04M1/64
CPC分类号： H04M1/656 , H04M1/274525 , H04M3/51
摘要： Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received.
摘要翻译：提供了在客户中心环境中安全记录的系统和方法。系统接收与媒体分发装置的通信有关的数据。由密钥服务器向媒体分发设备提供密钥以加密接收到的数据。此外，标识符可以与接收到的数据相关联。密钥和标识符存储在与密钥服务器相关联的数据库中。加密数据被记录在记录器上，在客户中心内的授权用户可以访问它。根据要求，将密钥提供给授权用户解密加密数据进行回放。客户中心环境可以包括用于查看客户联系人的用户界面。联系人可以被组织成文件夹，并且可以接收与客户联系人相关联的注释。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式