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1. 发明授权

US08954317B1 Method and apparatus of processing user text input information 有权
标题翻译：处理用户文本输入信息的方法和装置
公开(公告)号：US08954317B1
公开(公告)日：2015-02-10
申请号：US13175126
申请日：2011-07-01
申请人： Aaron Scott Fisher , Bruce Pollock , Silke Witt-ehsani
发明人： Aaron Scott Fisher , Bruce Pollock , Silke Witt-ehsani
IPC分类号： G06F17/27 , H04M1/64 , G06F3/16 , H04N7/14 , G10L21/00 , G10L15/00 , G06F17/20 , G06F17/28 , G06Q10/00 , G06Q40/00 , G06Q30/00 , H04W4/00 , H04W24/00
CPC分类号： G06F17/2705 , G06F17/21 , G06F17/2785 , G10L15/1822 , G10L25/63 , G10L2015/088 , H04W4/12
摘要： A method and apparatus of processing communications with a mobile station are disclosed. One example method may include receiving a message from the mobile station and processing the message by parsing the message and performing a natural language interpretation of the message and processing the parsed message to determine the user's requested objective. In response, the method may further provide generating a response to the message based on the user's requested objective and sending the response to the mobile station acknowledging the user's requested objective. Live agents may be notified to check the status of a message and continually override automated message responses to ensure the integrity of the responses.
摘要翻译：公开了一种处理与移动台的通信的方法和装置。一个示例性方法可以包括从移动站接收消息并通过解析消息并执行消息的自然语言解释并处理解析消息来确定用户的请求目标来处理消息。作为响应，该方法还可以基于用户的所请求的目标进一步提供对消息的响应，并且向响应于用户所请求的目标的移动站发送响应。可以通知实时代理来检查消息的状态，并不断覆盖自动消息响应，以确保响应的完整性。

2. 发明授权

US09093073B1 Automatic speech recognition tagging 有权
标题翻译：自动语音识别标签
公开(公告)号：US09093073B1
公开(公告)日：2015-07-28
申请号：US11673665
申请日：2007-02-12
申请人： Aaron Scott Fisher , Prashanta Pradhan
发明人： Aaron Scott Fisher , Prashanta Pradhan
IPC分类号： G10L15/00 , G10L15/26 , G10L15/04
CPC分类号： G10L15/26 , G06F17/2785
摘要： A method, a computer readable medium and a system for tagging automatic speech recognition that comprises, collecting an utterance, analyzing the utterance, and assigning a tag to the analyzed utterance.
摘要翻译：一种方法，计算机可读介质和用于标记自动语音识别的系统，包括：收集话语，分析话语，以及将标签分配给所分析的话语。

3. 发明授权

US09015047B1 Automatic speech recognition reporting 有权
标题翻译：自动语音识别报告
公开(公告)号：US09015047B1
公开(公告)日：2015-04-21
申请号：US11673667
申请日：2007-02-12
申请人： Aaron Scott Fisher , Prashanta Pradhan
发明人： Aaron Scott Fisher , Prashanta Pradhan
IPC分类号： G10L15/18 , G10L15/00 , G10L15/08
CPC分类号： G10L15/08 , G10L15/01 , G10L15/19
摘要： A method, a computer readable medium and a system for reporting automatic speech recognition that comprises, collecting an utterance, analyzing the utterance, receiving a translation of the utterance, and determining a difference between the analyzed utterance and the translated utterance. An embodiment the disclosure includes updating the utterance analysis based upon the determined difference, correlating the analyzed utterance to the translated utterance and tracking determined difference by a translator. In another embodiment the disclose includes reporting, categorizing, sorting, and grouping the determined difference.
摘要翻译：一种用于报告自动语音识别的方法，计算机可读介质和系统，其包括：收集话语，分析话语，接收话语的翻译，以及确定所分析的话语和翻译的话语之间的差异。本发明的一个实施例包括基于所确定的差异来更新话语分析，将所分析的话语与翻译的话语相关联，并且通过翻译器跟踪确定的差异。在另一个实施方案中，公开内容包括报告，分类，排序和分组所确定的差异。

4. 发明授权

US08787534B1 Method and apparatus of processing speech dialog data of a user call 失效
标题翻译：处理用户呼叫语音对话数据的方法和装置
公开(公告)号：US08787534B1
公开(公告)日：2014-07-22
申请号：US13185095
申请日：2011-07-18
申请人： Silke Witt-ehsani , Aaron Scott Fisher
发明人： Silke Witt-ehsani , Aaron Scott Fisher
IPC分类号： H04M1/64
CPC分类号： H04M3/5232 , G10L2015/088 , H04M3/4936 , H04M3/5166 , H04M2201/18 , H04M2201/405 , H04M2203/158 , H04M2203/556
摘要： A method and apparatus of processing caller experiences is disclosed. One example method may include determining a call event type occurring during a call and assigning a weight to the call event type via a processing device. The method may also include calculating a caller experience metric value representing a caller's current call status responsive to determining the at least one call event type, the caller experience metric being a function of the current event type weight and a discounting variable that discounts a value of past events. The method may also provide comparing the caller experience metric to a predefined threshold value and determining whether to perform at least one of transferring the call to a live agent and switching from a current caller modality to a different caller modality.
摘要翻译：公开了一种处理呼叫者体验的方法和装置。一个示例性方法可以包括确定在呼叫期间发生的呼叫事件类型，并且经由处理设备向呼叫事件类型分配权重。该方法还可以包括响应于确定至少一个呼叫事件类型来计算表示呼叫者当前呼叫状态的呼叫者体验度量值，呼叫者体验度量是当前事件类型权重的函数，以及折扣值过去的事。该方法还可以提供将呼叫者体验度量与预定义的阈值进行比较，并且确定是否执行将呼叫转移到实时代理和从当前呼叫者模式切换到不同呼叫者模式中的至少一个。

5. 发明授权

US08620666B1 System, method, and computer-readable medium that facilitate voice biometrics user authentication 有权
公开(公告)号：US08620666B1
公开(公告)日：2013-12-31
申请号：US12537347
申请日：2009-08-07
申请人： Andrea Whitmore , Aaron Scott Fisher , Steven John Schanbacher , Andrew Lawrence Groothuis , Jacob Ginsburg , Gerald Thomas Annin , Pamela J Jacobs
发明人： Andrea Whitmore , Aaron Scott Fisher , Steven John Schanbacher , Andrew Lawrence Groothuis , Jacob Ginsburg , Gerald Thomas Annin , Pamela J Jacobs
IPC分类号： G10L21/00 , G10L15/00
CPC分类号： H04L63/0861 , G06F21/32 , G06F21/554 , G10L15/083 , H04M1/271 , H04M3/4936 , H04M2201/41 , H04M2203/6045 , H04M2203/6054
摘要： A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.

6. 发明授权

US09244901B1 Automatic speech tagging system and method thereof 有权
标题翻译：自动语音标签系统及其方法
公开(公告)号：US09244901B1
公开(公告)日：2016-01-26
申请号：US12107119
申请日：2008-04-22
申请人： Kiyomi Murata , Steven John Schanbacher , Aaron Scott Fisher
发明人： Kiyomi Murata , Steven John Schanbacher , Aaron Scott Fisher
IPC分类号： G06F17/27
CPC分类号： G06F17/27 , G06F17/2785
摘要： A method, a computer readable medium, and a system for tagging Natural language application. In the method, utterances are analyzed using one or more rules, and a tag is assigned to the analyzed utterances based on the one or more rules. The analysis of the utterances may include determining a frequency of the utterances, and grouping the utterances by their determined frequency and their assigned tag. The frequency may represent a number of occurrences in natural language where the utterances share semantic meanings, for example. Further, the one or more rules may be prioritized, and each of the utterances may be analyzed using the prioritized rules. In this manner, meaning may be assigned to utterances such that groups of utterances may be tagged simultaneously.
摘要翻译：一种方法，计算机可读介质和用于标记自然语言应用的系统。在该方法中，使用一个或多个规则分析话语，并且基于一个或多个规则将标签分配给所分析的话语。对话语的分析可以包括确定话语的频率，并将话音分组其确定的频率及其分配的标签。例如，频率可能表示自然语言中发生话语共享语义含义的一些事件。此外，一个或多个规则可以被优先化，并且可以使用优先化规则来分析每个话语。以这种方式，可以将意义分配给话语，使得话语组可以被同时标记。

7. 发明授权

US08918468B1 Processing social networking-based user input information to identify potential topics of interest 有权
标题翻译：处理基于社交网络的用户输入信息，以识别感兴趣的潜在主题
公开(公告)号：US08918468B1
公开(公告)日：2014-12-23
申请号：US13185555
申请日：2011-07-19
申请人： Aaron Scott Fisher , Bruce Pollock , Silke Witt-ehsani
发明人： Aaron Scott Fisher , Bruce Pollock , Silke Witt-ehsani
IPC分类号： G06F15/16
CPC分类号： H04L51/32 , G06F17/271 , G06F17/2715 , G06F17/278 , G06F17/2785 , G06F17/28 , G06F17/30684 , G06Q50/01 , H04L67/02 , H04M3/5191 , H04M2203/4509
摘要： A method and apparatus of processing communications with end users are disclosed. One example method may include detecting a message or post on a website over the Internet that matches a monitoring company's keywords or rules and processing the message by parsing the message and performing a natural language interpretation of the message and processing the parsed message to determine the user's topic of interest. In response, the method may further provide generating a response to the message based on the user's requested objective and sending the response to the user acknowledging the user's topic of interest. Live agents may be notified to check the status of a message and continually override automated message responses to ensure the integrity of the responses.
摘要翻译：公开了一种处理与最终用户的通信的方法和装置。一个示例性方法可以包括通过互联网检测与监视公司的关键字或规则匹配的网站上的消息或帖子，并通过解析消息并执行消息的自然语言解释并处理解析的消息来确定用户的感兴趣的话题作为响应，该方法还可以基于用户的所请求的目标进一步提供对消息的响应，并且向用户发送确认用户感兴趣的主题的响应。可以通知实时代理来检查消息的状态，并不断覆盖自动消息响应，以确保响应的完整性。

8. 发明授权

US08694309B1 Automatic speech recognition tuning management 有权
标题翻译：自动语音识别调优管理
公开(公告)号：US08694309B1
公开(公告)日：2014-04-08
申请号：US11673663
申请日：2007-02-12
申请人： Aaron Scott Fisher , Prashanta Pradhan
发明人： Aaron Scott Fisher , Prashanta Pradhan
IPC分类号： G10L19/00
CPC分类号： G10L15/26 , G10L15/19
摘要： A method, a computer readable medium and a system for automatic speech recognition tuning management that comprises, collecting an utterance, analyzing the utterance, correlating the collected utterance to the utterance analysis, and fetching at least one of, the collected utterance, the utterance analysis, and the correlation of the collected utterance to the utterance analysis.
摘要翻译：一种用于自动语音识别调谐管理的方法，计算机可读介质和系统，其包括：收集话语，分析话语，将收集的话语与话语分析相关联，以及获取所收集的话语，话语分析，以及收集的话语与话语分析的相关性。

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